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I like that you contact your customers without prompting. It gave me a sense of security on a big trip.
Ryan was brilliant - I do recommend you to all my friends
I have a disabled husband and Paula and Peter made sure everything worked. Excellent service and advice.
As we stopped off in Singapore for a couple of days on the way to Sydney we were surprised we hadn’t been informed that Singapore now require an electronic type visa entry to be completed.
Once again Gareth was faultless
Samuel kept me informed and helped when it was needed
The food on Malaysian Airways definitely needs improving
Problem with our flight seating but it was out of your control. Otherwise a great holiday
Booked with Des which we have done for a lot of years. Service was great.
Qantas wasn’t the best, a few problems on the flights and trying to check in. Air crew not as good as some other airlines.
What your staff did was excellent from start to finish. Unfortunately Emirates Airline failed in a couple of aspects. In flight service was fine. 14 hours from Dubai to Sydney with seat which would not recline was bad. Their lactose free meals were awful.
Prompt and helpful - every time!
Time between flights just 1 hour. Usually you give me 2 hours. Flight landed 20 minutes late so had mad dash for connection. Not good at our particular age. Just made it.
The staff are always very helpful. I have used DialAFlight a number of times
As always a great service provided by a superb professional team.
The usual great service on all levels including pre-flight arrangements, alterations to flight schedules before departure and reassurance that contactable during my several weeks abroad. All arranged through Lucas Moore. Many thanks
Very helpful aranging early flights to return us back home to UK to visit my 93-year-old mother in hospital after a fall. Highly recommended, great service.
Edward was so easy to talk to and really looked after me, finding earlier flights due to a bereavement. He was on the ball and worked with the time differences and my lack of internet on my road trip. He upgraded me for a reasonable fee and it made the end of my trip so very comfortable!
We were helped in organising our trip to Australia and Abu Dhabi by Shelley Dimes, who guided us patiently through every detail of the travel and hotel arrangements. She organised our seat bookings, car transfers and hotel accommodation and we have had the very best holiday experience-
Keeley was extremely helpful and efficient, we found the whole process very straightforward and enjoyed our trip very much.
Frustrating that Qantas changed the flight and then reinstated it, but then we could not pre-reserve our seats, which meant that we didn’t know whether we could have 2 seats together. The Qantas planes looked tired, with certain items not working properly. The Qantas staff were very pleasant and so were the DialAFlight staff. Thank you for your assistance in organising our flights.
Just returned from a 4 week holiday which I booked through Kennedy - a wonderful trouble free experience. I would recommend to anyone.
As always great service and experience.
Really good service and communication from Colin Barlow and his team.
Never used DialAFlight before but Gavin was so helpful and patient. Will definitely book again.
All arrangements worked smoothly, thanks so much!
Connie was great - kept up to date
Emirates chauffeur service - for the second year when picking up in Sydney they used wrong mobile number to make contact. I asked them to phone Australian mobile number but failed to do so.
Latest Singapore immigration requirements problematical
Keeley was extremely helpful from the start. Her recommendations for hotel accommodation were great, especially the Fairmont in Dubai. All the flights were fine. We had no issues and thank you for that
There's always one know-it-all on a winery tour. The woman in question sips from her glass of fresh-from the-barrel red, then holds it up to the light. 'It's very purple,' she announces. 'I'm getting notes of eucalyptus and green hay.' Then she points to the wine coloured stain on the wooden slats of the barrel we're sampling. 'Is that a sign of oxidation?' she asks.
'No,' replies vineyard owner Fred Pizzini, not missing a beat. 'That would be a sign the barrel leaks.'
Fred is the second generation of Pizzini's here in King Valley, home of Australian prosecco, an agricultural and winemaking region in the state of Victoria, about three hours' drive from Melbourne.
As he draws a sample from another barrel, Fred describes how his parents moved here from Italy in the 1950s. Today, Pizzini wines are poured in some of Australia's best restaurants, well known for Italian varietals such as Nebbiolo and Sangiovese.
But it's Pizzini's sparkling wines that are of most interest because it's prosecco that has put King Valley on the map. Indeed, such is the quality of Italian-style fizz made here that businesses have banded together to create the King Valley Prosecco Road. Linking a dozen wineries from Chrismont at the top of the valley down to Sam Miranda in the lowlands, the Prosecco Road is a tasting trail that celebrates local food and wine.
We delve deeper into the valley's Italian heritage after the winery tour at A Tavola!, the cookery school run by Fred's wife, Katrina. Gathered round a kitchen workstation, we prepare potato gnocchi and make a pepperonata to a recipe handed down from Nonna Rosetta, Fred's mum.
AFTER that, we savour our creations, accompanied by a glass or two of Pizzini's finest bubbly. In true Italian fashion, it turns into a long, lazy lunch, which Fred explains is standard practice when visiting Pizzini Wines.'People come here expecting to spend ten minutes sampling wines, but end up staying for hours,' he says, topping up our glasses. 'We chat, share stories and enjoy the valley.'
It's this authentic, unpretentious hospitality that sets a trip to King Valley apart.
I've visited wineries all over Australia, and while each one has its own charm, they're often commercial operations with less personality. But here on the Prosecco Road, each winery is a family-run affair, which means guests are greeted with passion.
My immersion into King Valley Prosecco began the previous morning at Dal Zotto Wines, a couple of miles up the road from Pizzini. With the launch of its first release in 2004, Dal Zotto became the pioneer of Australian bubbly, which made it the obvious place to start a pilgrimage.
I had been expecting a restorative coffee but chief winemaker Michael Dal Zotto had other ideas. 'Nonsense,' he'd said, cracking open a bottle of his 2019 vintage at his homely trattoria. Noting the fizz's fresh, floral characters (the signatures of quality Prosecco), Michael explained how his family had brought Italian-style sparkling wine to the valley.
'My dad's from Valdobbiadene, right in the heart of Italy's Prosecco region,' he revealed. 'Its soils and climate are similar to here, so he saw King Valley's potential for growing the wines he knew from back home.' The success of that first release saw them forced to limit sales to three bottles per person and encouraged them to increase production and get their neighbours into the game.
King Valley is also a wonderful place to spend a weekend. Being that much further beyond Melbourne's more accessible vineyards, it's far less crowded than the better-known Yarra Valley or Mornington Peninsula, which means it retains a tangible sense of peace.
As we worked our way through the bottle he had opened, Michael shared his own views on what makes King Valley so special. 'Each Prosecco Road winery is unique,' he said, 'but what bands us together is that we all have a personal story to tell. Our lifestyle here is about the simple things done well, so at Dal Zotto we encourage guests to take their time and stay as long as they please: have lunch, play bocce on the lawn or take a nap under a tree. It's amazing how quickly visitors embrace our gentler rhythm.'
True to form, our wine-tasting turns into a hearty lunch of woodfired pizza topped with pumpkin and figs, accompanied by a salad of tomatoes still warm from the sun that ripened them. After lunch, Michael walks me through the plots that produced most of the ingredients we'd just eaten, with everything grown under netting to protect it from cockatoos. 'The secret to our appeal is that we're uncomplicated. Life's simplest things are so often the most enjoyable,' he says.
Dal Zotto hosts yoga among the vines and offers rental bikes for gentle exploring. If you're keen to burn off the gnocchi, take out one of Michael's mountain bikes. Setting off along quiet country roads, you'll pedal past acres of vines dotted with paddock-to-plate restaurants and cellar door tasting rooms, each one worthy of a visit.
After a while, I pull into a picnic spot to dip my toes in the cool King River. There's nobody here except me and the wildlife. A kookaburra cackles from somewhere.
The next stop is Lancemore Milawa. a boutique hotel surrounded by the vines of Brown Brothers winery. I take a bottle outside and make myself comfortable under a tree. I pop the cork, settle back and raise a toast to Michael Dal Zotto. After all, he'd given me the sagest advice for a potter down Prosecco Road. 'No matter how you choose to enjoy your time here in the valley,' he'd said, 'don't do it in a rush.'
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