Your calls always answered within 5 rings.
Very disappointed with Etihad's new rules about use of lounges for certain classes of business class fares. Which we were not informed about.
We always call Cody and he never lets us down - perfect service in a world where customer service is often very poor.
Had issues out of everyone's control and DialAFlight supported at vital times to keep holiday on track.
As ever Kirsty looked after us so well.
Two countries, six flights, hotels, excursions and an overnight train, all brilliantly arranged by Adam. Thank you for organising yet another amazing trip for us.
We cannot express how well organised our trip was. When we did have a couple of problems Shelley was absolutely amazing and quickly sorted them out
Very considerate, polite and efficient.
Excellent service every time.
Excellent service, excellent price, 10 out of 10
Excellent customer service, everything was so well organised, thank you
More information or warnings that luggage allowances vary so much on internal flights in Australia would have been useful. We have never done a trip like this before so didn’t know this. Overall very good though and we would recommend you. The app is great!
I love using this company. Everything is well planned, great communication and app is great. If there is a problem it is sorted out immediately. Great customer service
Kieran was very patient, helpful and knowledgeable.
Lee was exceptional throughout with advice and the choices he made for us. Flights, seat bookings and management of the group was first class. Some of our group have already booked further travel arrangements with him
I wouldn’t travel long haul with anyone else as am confident there would always be someone to help if needed
Excellent service as always. Last minute tweaks dealt with quickly and efficiently. Five stars all round
We had a complicated schedule, travelling around Australia. Everything worked perfectly.
Gavin and the team have done an excellent job planning our flights to and from Australia and internal flights too. The communications worked very well and being able to speak to someone on the phone and calls being answered straight away is excellent customer service in my opinion. It would have been impossible with other providers.
Patrick was super helpful especially with some difficulty we encountered when booking. Would use him again.
Our flights were cancelled due to storms in HK and I spent two more days in Penang in an alternative hotel. Am I entitled to claim for additional hotel cost and if so from who?
I would not recommend Etihad but that's no reflection on yourselves.
Job well done
The whole approach was completely customer based and I can't express how much easier this made our holiday. Travelling with a disabled friend was always going to be challenging but Kelly's support throughout was fantastic and her knowledge and experience created an even better package than we'd anticipated.
Thank you Isaac
Elliot offered excellent advice and suggestions when arranging our flights - 8 in total.
Our contact Richard is so helpful and understanding
Everything went to plan - no problems
Very helpful when we had to reschedule our return flights!
Keep going
First class support and advice from the first contact to the last. Thanks Patrick, Liam and the team.
With a laidback vibe, fantastic food, a thriving music and cultural scene, and beaches and mountains within striking distance, it's not difficult to see why Melbourne is such a magnet for tourists. Here is how to see the city in just 48 hours.
DAY ONE MORNING
Get the lie of the land from Eureka Tower, where the Skydeck on the 88th floor (the lift journey takes just 38 seconds) offers wraparound views over Port Phillip Bay and across the Yarra River to the Central Business District (CBD). It's a highlight here in a city not otherwise brimming with mainstream attractions.
Afterwards, explore one of Melbourne's worst-kept secrets: its labyrinthine lanes that link the CBD's main streets. Start in Degraves Street (filled with cafes and lunch spots) and continue via Centre Place to find fashion boutiques and hidden-away bars.
You could even join a walking tour with Hidden Secrets to get the most from these vibrant but easy-to-overlook backstreets (including lunch).
AFTERNOON
Melbourne is a city fuelled on good coffee, where it's all about single-origin beans, micro-roasting and aero-pressing. Get your fix at Pelligrini's Espresso Bar, a local institution and home of the city's first Italian coffee machine.
If sport is your thing, you won't be disappointed by the sprawling precinct on the north side of the Yarra, which is home to the Melbourne Cricket Ground, Melbourne Park and AAMI Park, where you can catch cricket, tennis, Aussie Rules or rugby, depending on the season.
Alternatively, visit the recently revamped National Sports Museum to see memorabilia including items from the 1956 Melbourne and 2000 Sydney Olympics.
EVENING
The city is home to an incredibly diverse dining scene, with everything from Indonesian to French, so even the fussiest of eaters will find something.
Among the most talked-about spots is Sunda, where the Asian-inspired menu also features Aussie ingredients such as rock oysters, scarlet prawns or bush tomatoes. Ask for the signature dish of Vegemite curry served with buttermilk roti.
For after-dinner drinks, head to Bar Margaux, which is tucked away in a basement. The CBD is awash with scores of such unconventional places. Order a cocktail - try the Margaux-rita - sit back and toast a brilliant first day.
DAY TWO MORNING
Take a break from the streets and head for the peaceful Royal Botanic Gardens (free admission). Its 94 green acres are a pleasure to explore, but especially so in the company of an Aboriginal guide. The walk includes a traditional smoke ceremony to welcome participants to these ancestral lands.
Follow the historic theme back over the river to the Old Treasury Building (free admission) - the exhibits tell of Melbourne's founding in 1835 and the subsequent Gold Rush, when this city became the wealthiest in the world. Don't miss the replica of The Welcome Stranger gold nugget in the vaults: unearthed in 1869 and weighing 150lb, the original is the largest ever found.
From here, it's only a short walk down Flinders Lane for lunch at the sleek Mrs Singh (mrssingh.com.au), which opened early 2020. Get the widest taste of its authentic North Indian cuisine by ordering the very reasonably priced thali of different curries to mop up with outrageously tasty kulcha flatbreads.
AFTERNOON
Melbourne has a high concentration of commercial art galleries so draws plenty of art-lovers. Follow Hosier Lane, admiring its colourful and ever-changing street art as you go, to Federation Square. Here you'll find the National Gallery of Victoria, founded in 1861. Australia's oldest and most popular art museum is huge, so you'll need to spend a good hour or two here if you want to appreciate the nation's largest collection of Australian art.
Its other location across the bridge has edgier exhibitions: the current showstopper celebrating graffiti artists Keith Haring and Jean-Michel Basquiat runs until mid-April.
Alternatively, do some sightseeing by boat along the Yarra. You could choose to captain your own electric GoBoat via the South Bank and sports precinct. Alternatively, hire a rowing boat in leafy Yarra Bend Park, where fruit bats roosting in riverside trees or even the occasional platypus will entertain you.
EVENING
Mix things up by checking out some of the city's inner suburbs. Immediately north of the CBD lie Carlton (Melbourne's Little Italy), hipster Fitzroy and bohemian Collingwood. Follow in the footsteps of the Duke and Duchess of Sussex with fine dining at Charcoal Lane in Fitzroy, famous for its trainee programme for Aboriginal and disadvantaged young people. Expect innovative dishes such as pepperberry spiced kangaroo fillet with paperbark and smoked tomato.
Browse Fitzroy's boutique shops, then hit Carlton for drinks at Lord Lygon, a wine bar big on organic varieties, or cocktails at the rooftop Johnny's Green Room. Its comfy banquettes are perfectly placed for admiring the city skyline, so sit back and savour a magical moment in Australia's coolest city.
First published in the Mail on Sunday - March 2020
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