Baggage missed connection flight on return but delivered to home address next day
You have been superb over the last 20 years that I have been using you! And much appreciation to Seymour Rodriguez
All of your staff were excellent, but we had the most to do with Tristan. Thank you very much for making overseas travel easy!
Very efficient service.
DialAFlight sourced us excellent value, hassle-free flights, sent us a clear itinerary and booking and check in info at relevant times. All so smooth, and a total pleasure to travel with
Conrad was very good, always answered my questions in a timely manner. Organised our trip well. Have used DialAFlight before and will again. You are the best.
Another great trip! All went very smoothly. Many thanks to Reid for all his hard work.
One problem we encountered was when we arrived at our hotel in K.L. we were told that breakfast was not included. Fortunately it was stated on the voucher.
Helpful advice and information on initial booking of flights and easy to contact Jessie and colleagues with follow up queries. All flights worked well for us and all were perfectly on time so it was a great holiday - thank you.
Gino led us carefully through flight bookings, seating, visa applications and additional local flights. We appreciated the out-of-hours emergency contact numbers (which we fortunately did not need). We would highly recommend DialAFlight for removing most of the stress from the booking process.
Will use you again.
Unfortunately there was a 5 hour delay at Abu Dhabi because the plane had a fault and we had to be transferred to another aircraft. The new Etihad terminal is quite something though.
Great to speak to a human. Great service. Thank you.
As always great service and why I have used you for 10 years or more
Everything went superbly. The only funny thing was we were offered wheelchair assistance on every flight. Well done DAF - we'll be back
My sincere thanks to Deborah - as usual she was amazing in all respects
Thanks to Tommy for all his help
Just keep doing what you're doing! Can't rate your service highly enough
Great job Ross.
I have done quite a lot of long haul flying and found the service Freddie provided to be excellent. He made the interaction very personal, he was knowledgeable, efficient and communicated quickly. It felt as if I was being dealt with as a person not just another customer.
Raphael was excellent and keen. So I am dropping my previous contacts with Trailfinders and will use Raphael for future overseas visits
Another fantasic service from Ethan and his team, particularly when we had a couple of issues on our trip to Oz. Will definitely be using DialAFlight again for our next trip.
Thank you for your excellent customer service
Thanks again for booking flights and stopover hotel and for the excellent service.
So nice to have the reassurance that you have someone to help if issues arise when travelling.
We have used DialAFlight for their excellent service and advice
Great as always. Thanks to Donovan and team for excellent service.
Just want to say how brilliant Gino Lamonby has been. This is the second time I've used DialAFlight and Gino, in particular, and he has been outstanding. All the arrangements went very smoothly, everything was very well organised and went 100% to plan. Nothing was too much trouble for him, and he was very kind and patient. Brilliant!
Philippa was very helpful and called me before flight to make sure all OK. The only let down was Qantas - 24 hour delay!
Excellent service and flight times selected for us. We will definitely use you again and recommend to others. We were well looked after.
The Great Ocean Road. Its name alone sounds leagues cooler than any of the world's bucket-list road trips. And that's before you've even begun to appreciate the vast beaches, towering limestone cliffs, and sparkling eucalyptus forests that make this Australian coast road so special.
The highway hugs the underbelly of the state of Victoria, linking Melbourne to the east with the old port city of Warrnambool to the west, threading through a series of seaside towns.
Once settlements for gold rush diggers, these ports now throng with wetsuit-clad holidaymakers in summer (Nov to Feb) and have their own wild charm in winter.
Coaches 'do' The Road in a day, but I opt for a small group tour, which spreads the journey over a night or two and is happy to go off-piste.
'Our tours are all about the detours,' says our guide Jeremy, a walking library of stories, anecdotes and Aboriginal folklore.
Jeremy scoots around Melbourne to collect me and the Scots – a 60-something couple from Aberdeen who are nearing the end of a six-week visit to Oz. And then we're off.
Our first stop is Geelong. It was the old mayor of this port city who, in 1918, decided to build a tourist route to rival California's Big Sur. He enlisted 3,000 ex-servicemen and set them to work, ignoring the government's fear that such a road 'would encourage invaders'. (The country was still licking its war wounds).
For 15 years the soldiers toiled away with their picks and shovels, hacking into the craggy hillside.
Hard yakka, as the Aussies would say. Peering down sheer cliff faces, I imagine such a soothing ocean-scape must have offered better post-traumatic rehabilitation than any therapist.
My neck aches from looking out of the window as we travel west towards Torquay, birthplace of surfing brand Quiksilver. We're here over Easter, prime surf season, and the annual Rip Curl championships – the longest running surf contest in the world – are in full swing.
Jeremy slows down the van to let a woman cross the road, her salty hair dripping on to her face, and tanned arms holding a surfboard. 'That's Stephanie Gilmore,' he says casually. 'Six-time world champion Australian surfer.'
I get the impression that such a sighting is commonplace so I give a breezy nod, but my inner surfer is dancing with excitement. Onwards to Anglesea, where I see my first kangaroo over on the local golf course.
These animals are so robust, Jeremy says, that 'they do little more than blink when hit by a golf ball'.
A few minutes further on is Kennett River, where I stand with my arms outstretched holding handfuls of sunflower seeds as four iridescent parrots land on my head and shoulders. 'Would you like a turn?' Jeremy asks the Scots, but they're too busy oohing and aahing over a koala snoozing in the nook of a tree above us.
Next is Lorne, with its strip of surf shops, second-hand bookshops and organic juice cafes.
A young hipster in Ray-Bans and bare feet strums Van Morrison on his guitar while overlooking the sands where children trip over the cords of their boogie boards.
Their professional counter-parts, meanwhile, sit straddling surfboards well out to sea, bobbing nonchalantly on the swell, waiting for a wave worth riding. Engrossed in watching them, I trip on a cockatoo taking a stroll along the promenade, its little yellow mohican perfectly coiffed.
We spend the night at Beacon Point Ocean View Villas, luxury cabins in the hills above Apollo Bay, and feast on fresh fish at Chris's Restaurant with a front row view of the waves in the dusk.
The next morning we reach the legendary Twelve Apostles – a cluster of giant limestone stacks protruding from the water, their bottoms nibbled by the waves.
The Twelve Apostles provide stark evidence that the coastline of Australia must be eroding at a rate of knots. An arch called London Bridge, sculpted over the centuries, collapsed so suddenly a few years ago that a group of tourists found themselves stranded on the seaward side and had to be helicoptered to safety.
Our final stop is Loch Ard Gorge, where the wreck of the Loch Ard ship was tossed ashore by a fearsome storm in the winter of 1878. Jeremy takes out an old wooden chest from the van – inside which are black-and-white photographs of the only two survivors of the disaster, a newspaper article about the wreckage, and a handful of rusty spoons from the ship.
Turning these barnacle-clad utensils in my hand, I muse that over two days, my notion that Australia offers little by way of history has sunk faster than the vessel itself.
First published in the Daily Mail - January 2017
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