Over and above service.
Sean went above and beyond what anyone could expect when I needed to get to Australia urgently as my mother was dying. His patience, advice, help and understanding was nothing short of exemplary. I have always found the team extremely helpful but Sean took this to a whole new level.
Great customer service
Micky helped to ensure our trip was smooth sailing. Would highly recommended
The only thing that I would like to see is that you could accept Amex
Very good service.
I get a most professional service from all the staff. Since I started dealing with Robert I have not dealt with any other organisation.
I have been using DialAFlight for over 20 years and they always deliver. Even with the challenges of travelling to Australia during Covid they pulled it out of the bag! Fantastic service.
Given the need to change flights due to the Covid-19 situation your staff were first class and we were able to return safely all on time.
Quick response to my concerns over covid19. Flights rearranged efficiently. Thank you for your excellent service throughout.
Change of flights to Edinburgh instead of Copenhagen was really appreciated - thank you
With all the travel problems caused by the Coronavirus epidemic, and cancellation of my return flight by Qantas, Roray saved the day by getting me a seat on an earlier return flight.
Josh and Stella were outstanding during this hard time and got me home safe.
Marco and Troy are the team that dealt with my booking. They were both very helpful and couldn't do enough for an oldie like me
Great flights. Malaysian are excellent.
All I can say is this disaster has caused so many problems for people like us going to visit our family in Australia. But being told that we can be flown home on the 1st June is a bonus
Elizabeth did our original booking and she was brilliant. We regularly use DialAFlight and have recommended you often
Kylie checked day before leaving Sydney that all OK with coronavirus issues.
I would just like to thank Harriet for going above and beyond her duty to make things in this difficult time less stressful - even emailing me to make sure my dad got home safely which he did but only because she managed to get him on an earlier flight. I will be using you guys from now on as in my opinion you are a step above anyone else
I can’t thank you enough for the speed and the work you put in to get me back from Australia earlier this week when I was notified that my original flight with Emirates was cancelled.
Kieran was brilliant with how he went the extra mile
Excellent, always use and recommend
Due to the coronavirus situation flight times changed. I cannot thank or praise DialAFlight enough for their calls of reassurance and updated information. Well done.
DialAFlight provided an excellent service for my recent trip both in booking the trip initially and then in making adjustments as airlines started to close down operations. Importantly they were there to give good advice when it looked like I would be stuck in Australia. The 24 hr helpline was brilliant and very reassuring under difficult circumstances. I was recommended to use DialAFlight and in turn I will now thoroughly do the same to all my contacts. Thanks to all the excellent staff working at this difficult time.
Had to phone out of hours twice from Australia to re-arrange flight home and they were brilliant. Had it not been for them we would have been stuck in Australia due to flights being cancelled due to lockdown. Thank you DialAFlight for raising your game when needed.
Many people could not contact their agents and were having to buy new flights home. We were lucky. Many thanks
Gavin went beyond his duties and thank you for getting us home. Qatar were excellent too.
As the impact of the Coronavirus started to take its toll worldwide, Stephen contacted me to offer an earlier or later departure window from Australia. I was on a family visit and his speedy intervention was much appreciated.
Absolutely excellent in every way. Thank you so much for getting our son home safe and well at last minute. You are a brilliant team
Was very pleased when l had to see if l could get an earlier flight back to London because a connecting flight was cancelled. I was impressed that my call was answered quickly and at 5.30 am by a very polite lady.
You don't have to score a number one album to holiday like a superstar. As many well-heeled Aussies know, the uber-luxurious privately-owned Hamilton Island is a fabulously picturesque place to get away from it all – and is conveniently located just off the Queensland coast.
Hamilton, by the Great Barrier Reef, is also the largest of the inhabited Whitsunday Islands, known for their pristine whitesand beaches and crystal clear water. Taylor Swift is among its greatest fans. Along with her family and 125 members of her crew on tour in 2016, she spent several days at Hamilton's famed Qualia hotel and resort - and she took the opportunity to explore the nearby reef.
We arrived on Hamilton Island after an overnight Reefsleep on a pontoon in the middle of the sea, so we were eager to hit the island's many gorgeous beaches as quickly as possible.
However, we first visited Qualia, the island's most exclusive resort, on the northernmost point. It boasts a selection of luxurious villas such as Beach House, Windward Pavilion and Leeward Pavilion. Beach House has an elegant open-air 10-person dining area and a private infinity-edge swimming pool. Designed in an airy open-plan style, the living room has a panoramic vista of the Coral Sea.
The word Qualia means 'a collection of deeper sensory experiences' - and the hotel lives up to its name. Crafted f rom timber, sandstone and glass, it has 60 private pavilions, all discreetly hidden away behind lush greenery and strategic gates.
Fine dining options are available at Long Pavilion or Pebble Beach, where we enjoyed a feast of fresh seafood that included chilled king prawns, local reef fish, seared scallops, oysters and grilled Whitsunday bugs. (For those who don't know, bugs are a type of lobster) Pebble Beach also has a large infinity pool and cocktail bar where concoctions such as banana coladas can be whipped up on request.
THINGS TO DO
Those sandy shores are Qualia's base for a range of watersports, so if you were ever going to opt for a sea-kayaking adventure on the Coral Sea, this is probably the place you'd want to do it Other accommodation options on Hamilton Island include the adult-only Beach Club, on Catseye Beach, which comprises 57 luxurious rooms and a childfree restaurant and lounge. We stayed at the Reef View Hotel, which offers fabulous Coral Sea views, with very comfortable rooms - and friendly cockatoos who visited the balcony daily.
On our second day on Hamilton, we took off in a golf buggy - the quickest way to get around the five square-kilometre island - to explore. The relatively unmarked roads, however, do offer a bit of a navigation challenge. Still, it was a lot easier getting up to the island's famed lookout point, One Tree Hill, this way than on foot. There's no better place to enjoy a glass of wine at sunset.
There's also a bustling marina, as well as a main street with shops, restaurants and evena nightclub. Here you can buy everything from sun cream to iced coffee - although at much higher prices than on the mainland, so stock up on aloe vera before you arrive.
One afternoon was spent on a chartered yacht to a private beach, home to a national park and completely secluded. Snorkelling in the area is exceptional - or as an alternative diversion, at the island's Wild Life Sanctuary you can book in to have breakfast with a koala or kangaroo and be photographed with them.
But it was on the following morning that one of the most memorable moments of the trip occurred. We were invited to meet - and have a quick cuddle - with an adorable koala at the Beach Club resort. It was the perfect end to an idyllic taste of paradise – and also provided me with one of my most-liked Instagram posts of the year
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