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Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
Have used Conrad from DialAFlight for years and as always he never disappoints. From start to finish it is all about customer service, brilliant. Would highly recommend using this company for all travel
Not one problem on a 6 week trip with many flights,connections and hotels - very pleased with everything you did, thank you
Everything was perfect from the apartment hotels, flights and transfers, Transfer companies were very smart and polite. Now saving for our next trip!
Felt I received great service throughout the booking process and thereafter. Would highly recommend to everyone.
Extremely good response from the DialAflight team especially Dennis. All problems resolved and services provided as planned. Will definitely use them for our next trip.
Always there for advice and help, and very knowledgable in finding the best flights and deals. Thank you guys!
Good service. Thank you.
Good advice, good service, brilliant product, totally satisfied.
Absolutely no hitches. Many thanks
Excellent trip yet again. Thank you
It’s always a pleasure to call DialAFlight. The quality of service and advice is excellent. Lincoln is brilliant. An asset to the company. Don’t ever let him leave.
I am very happy with the service DialAFlight provided. Everything went like clockwork.
Painless process! Saved me hours searching the internet.
I'll book with you next time, says it all!
The car hire firm still caught me out with extras! I had to pay for roadside recovery insurance at $7 a day.
Keep on doing what you are
Matt has organised my trips for the last 6 years. I have been on some amazing adventures, cool hotels and at reasonable prices. Can’t recommend this company highly enough.
Will always consider DialAFlight when planning a trip
Very helpful - even organised visa
Still think it’s outrageous that airlines charge to book a seat. With a party of 4 and several legs to our flights it would have cost £1000 ish to prebook seats!
Thank you Lincoln, the trip was seamless as usual. I have recommended you to friends
First class service. We look forward to using you again.
As always, our trip was organised as requested, confirmation was clear and everything went smoothly. DialAFlight colleagues were helpful, friendly and efficient.
As an older person flying on my own the follow up to the flight was very helpful
Organised our flights and stop off accommodation which all worked well.
You were all terrifically supportive on what was my first big trip after my husband’s death. Big thanks!
What more can I say?
Another good job from the DialAFlight team - many thanks.
Kylie always very helpful and friendly.
Help with visa was a great bonus.
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar. Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
Sculptures in the Outback desert
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
As far as the eye can see: wandering across vast salt flats in the Nullarbor Plain
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.
Airport Lounges fr £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Curious tourist, culture vulture or sporting addict? Wherever you are in the world we can help you get the most from your trip with sightseeing suggestions, city tours and a variety of leisure activities.
Book in advance through your travel manager and not only will you save an average of 10% over booking locally but you won’t risk missing out if a particularly activity or tour is oversubscribed.
With or without a guide, tours offer a unique insight
Take an escorted small group tour if you really want to find the essence of a country, from a local guide.
Take the open road for a freewheeling self-drive tour - a fantastic way to explore a country at your own pace.
Cruise holidays have come of age allowing you to visit several countries and see amazing places, all on one go.
Bespoke private tours offer you freedom and flexibility without the stress of arranging everything yourself.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients.
We’ll maintain your preferred airline loyalty programmes
and you’ll have 24/7 support wherever you are in the world.
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