You are an excellent service provider. You make travelling so easy for anyone.
The service at DialAFlight was excellent and I would happily recommend you to other travellers. I was disappointed with Etihad Airlines. The seats were cramped despite have extra leg room and uncomfortable for anyone with back problems. The reason for choosing Etihad was the price but I won’t be flying with them again.
Just a couple of problems with the hire car people but we got it sorted and didn’t distract from the holiday - we had a great time
Helpful as ever
Perhaps a little bit more detail on the car hire. Car chosen was average and would have paid more for a better model, but not given the option.
Ivor was superb with all the different flights we required, wouldn’t hesitate to use again for our next trip
Really appreciated being able to lock in prices and pay at a later date!
A great service at a very good price. Staff have been extremely helpful and professional. Highly recommended.
Would not recommend the Ibis hotel at Darling Harbour.
Ray was excellent and everything organised and booked went smoothly and exceeded our expectations. We had a great trip
All service agents I dealt with were excellent and everything went very smoothly for both outward and return flights.
First class service. Singapore flights excellent. Only moan was Virgin Australia 6hr flight with no food, only to purchase. Free tea, coffee, water. Not good on such a long flight. Thanks to all at DialAFlight will be sure to use again .
Malcolm was always very helpful
Ben Till was very informative and helpful. Would definitely recommend him and will use him again.
Ben Till looked after us well. Very efficient and very caring
Thank you so much
Baggage missed connection flight on return but delivered to home address next day
You have been superb over the last 20 years that I have been using you! And much appreciation to Seymour Rodriguez
All of your staff were excellent, but we had the most to do with Tristan. Thank you very much for making overseas travel easy!
Very efficient service.
DialAFlight sourced us excellent value, hassle-free flights, sent us a clear itinerary and booking and check in info at relevant times. All so smooth, and a total pleasure to travel with
Conrad was very good, always answered my questions in a timely manner. Organised our trip well. Have used DialAFlight before and will again. You are the best.
Another great trip! All went very smoothly. Many thanks to Reid for all his hard work.
One problem we encountered was when we arrived at our hotel in K.L. we were told that breakfast was not included. Fortunately it was stated on the voucher.
Helpful advice and information on initial booking of flights and easy to contact Jessie and colleagues with follow up queries. All flights worked well for us and all were perfectly on time so it was a great holiday - thank you.
Gino led us carefully through flight bookings, seating, visa applications and additional local flights. We appreciated the out-of-hours emergency contact numbers (which we fortunately did not need). We would highly recommend DialAFlight for removing most of the stress from the booking process.
Will use you again.
Unfortunately there was a 5 hour delay at Abu Dhabi because the plane had a fault and we had to be transferred to another aircraft. The new Etihad terminal is quite something though.
Great to speak to a human. Great service. Thank you.
As always great service and why I have used you for 10 years or more
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar.
Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
First published in the Mail on Sunday - September 2016
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