Your calls always answered within 5 rings.
Singapore Airlines were excellent.
I’ve been using DialAFlight for years now and have never had any problems - all the staff are very friendly
Paige at Manchester office was most helpful.
Notification of change of aircraft would be helpful if possible
The whole trip went seamlessly. Thank you for organising.
Fabulous support and service thank you. Never booking by myself ever again. DialAFlight has me hooked.
Many thanks to Leo for the personal attention in sorting out last-minute long-haul flights on a family emergency, and navigating the complications so efficiently.
I have been delighted with your service from start to finish. I felt confident that all would work out with my flights and in reality it was even smoother than my highest expectations.
Kirsty Farmer sorted everything with minimum fuss. Everything went like clockwork on my trip
Good flights and excellent hotel that I was not able to source elsewhere.
Everything was so easy - as usual DialAFlight were amazing. Would definitely recommend them to anyone thinking of flying especially Dale who makes the whole thing run so smoothly.
Fantastic trip and perfectly organised by the friendly team at DialAFlight who really do understand and practise true customer service.
Very helpful with flight changes - was so relieved we'd booked through you when I ended up having to reschedule flights twice and travelled solo from Australia back to UK
Queries were responded to quickly. Thank you
Superb help as usual
A big thank you to Ray Taylor for fixing our flights. We had a fabulous 4 weeks in Australia meeting our new granddaughter for the first time.
Brilliant, as always. Thank you, Stacey.
Many thanks to Ralph and his team.
Everything you arranged was perfect - the flights, car hire and hotels. Not a single hitch. Our holiday was amazing. You spent a lot of time with me at the outset advising on itinerary and options. Doing this by phone with a person who we were able to get to know and obviously had great first-hand knowledge of the travelling we wanted to do was so much better than doing it all online. So, amazing service from Brandy Marriott. We’ll know where to come for the next one!
Everything went as planned
Brilliant! Easy to speak to someone - the phone is answered in seconds and queries answered quickly and efficiently. We always use DialAFlight for our big and complicated trips with the utmost confidence.
Faultless, as usual, thank you
Excellent service and great support throughout the whole process. Mason Edwards assisted me in my trip to visit my daughter. Many thanks for making the trip less daunting.
Always great service with friendly staff and such a pleasure to speak with an actual human being! Cannot fault you, highly recommend to all my friends
Tommy was excellent. A credit to your company.
Thank you, everything worked out well
Massive thanks to Nicole. Brilliant service!!
Once again, great service provided by Wayne.
All flights and hotel vouchers as arranged - very good. The only flight that was not so good was a late afternoon flight from Ayres Rock to Melbourne. I arrived in the evening at Melbourne and a whole day was really hanging around.
Tristan takes every effort to support our travel plans when airlines throw spanners in the works.
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar.
Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
First published in the Mail on Sunday - September 2016
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements