Your calls always answered within 5 rings.
Updates sent straight through to the app. Help given immediately when needed. Peace of mind knowing the DialAFlight team were there ready to help whatever time, day or night.
Michael was extremely helpful even after the flights were booked. So much so that I have already passed his details to two friends who were also suitably impressed. Wouldn't use anyone else now.
All went smoothly.
I like that I can call you with my questions. I prefer talking to an actual person, rather than booking online.
Not convinced I’d fly with Etihad again, but Chris delivered on every front re flights.
Rob was so helpful, reassuring, understanding and helped me through all the steps with my visa and check-in. Nothing was too much trouble. Feeling slightly apprehensive as a lone traveller he made life so much easier for my first trip in many years.
All staff friendly, polite and helpful. Recommended hotel was excellent and in a perfect location to access popular attractions.
Top quality service - will continue to use DialAFlight
Patrick helped us including whilst we were away. Fantastic service and it all went without a hitch. The app is really helpful.
Harry and the team delivered a first class service when we needed a very immediate travel solution. The reason why we have used DialAFlight for so many years !
DialAFlight are so committed to serving the customer. James and Callum really take away any hassles that come your way. Really good guys to do business with, just at the end of the phone. Highly recommend
Always very pleased with the service from DialAFlight. The staff are amazing too.
Excellent service, would definitely recommend. Ivor was efficient and dealt with every request, nothing was too much trouble. Definitely use DialAFlight again.
Very disappointed with Etihad's new rules about use of lounges for certain classes of business class fares. Which we were not informed about.
We always call Cody and he never lets us down - perfect service in a world where customer service is often very poor.
Had issues out of everyone's control and DialAFlight supported at vital times to keep holiday on track.
As ever Kirsty looked after us so well.
Two countries, six flights, hotels, excursions and an overnight train, all brilliantly arranged by Adam. Thank you for organising yet another amazing trip for us.
We cannot express how well organised our trip was. When we did have a couple of problems Shelley was absolutely amazing and quickly sorted them out
Very considerate, polite and efficient.
Excellent service every time.
Excellent service, excellent price, 10 out of 10
Excellent customer service, everything was so well organised, thank you
More information or warnings that luggage allowances vary so much on internal flights in Australia would have been useful. We have never done a trip like this before so didn’t know this. Overall very good though and we would recommend you. The app is great!
My trip was brilliantly organised as usual and when there was a glitch which was down to British Airways, Damian Paterson cleared it up immediately.
I love using this company. Everything is well planned, great communication and app is great. If there is a problem it is sorted out immediately. Great customer service
Kieran was very patient, helpful and knowledgeable.
Lee was exceptional throughout with advice and the choices he made for us. Flights, seat bookings and management of the group was first class. Some of our group have already booked further travel arrangements with him
I wouldn’t travel long haul with anyone else as am confident there would always be someone to help if needed
Excellent service as always. Last minute tweaks dealt with quickly and efficiently. Five stars all round
Sydney can be summed up by one of its best loved sports - surfing. This city is athletic, daring, dazzlingly sunny and always a breath of fresh air.
We Britons have a long affinity with Australia but it's only when you arrive in Sydney that you appreciate why Charles Darwin said in 1836 that 'ancient Rome in her imperial grandeur would not have been ashamed of such an offering'.
For all Australia's vast spaces and extraordinary wildlife, it is Sydney that leads the way when it comes to iconic architecture, world-class dining and unabashed rivalry with the Old Country. Still, its renowned love of the outdoors is everywhere. On morning runs from our extraordinarily well-sited waterside hotel, the Park Hyatt, we spot power-walking retirees and joggers out in force.
Exertion is a pleasure when it involves such scenery as the spiky Sydney Opera House, the parakeet-filled Royal Botanical Gardens and the smart gastro-wharf at Woolloomooloo.
For less cosmopolitan views, you can walk Sydney's coastline and get some idea of just why Port Jackson is one of the world's greatest harbours. Zipping about on one of the many inexpensive ferries or catching a pricier water taxi from Circular Quay West is a good place to start.
This will take you from the swish waterfront to where you can follow a coastal path wending from Spit to Manly - named after the indigenous manly bearing, according to my guide Ian Wells, of Sydney Coast Walks.
Highlights of our walk include ceremonial aboriginal engravings, more than 1,000 years old, the view of the gap through which British sailors entered the harbour in 1788, and a curious water dragon lizard, which joins us for lunch.
Next day we guide ourselves from one of Sydney's landmarks - show-stopping Bondi Beach - along the Pacific facing east coast to Coogee. It's Anzac Day, a national holiday, and everyone is celebrating, surfing, swimming, loafing. We have a splurge of prawns in the Bucket List cafe behind the beach.
It's an easy walk to Coogee, but we take all afternoon, enjoying the skilful paddle boarders and the swimming pools built into the rocks.
Climbing Sydney Harbour Bridge is hard to beat if you have the head for it. A £20 bet that I won't make it (I'm scared of heights) keeps me on track - just about.
Combining a city break in Sydney with a couple of days in the Blue Mountains, a mere 45 miles away, is a wonderful way to see just some of Australia's hugely varied landscapes. As we toil up Bell's Road, which links Richmond to Mount Tomah, Bell and Mount Victoria, it sounds like the car has developed a worrying whistle. Not at all. It's the bell birds, which make the most enchanting tinkling tones – even more so when we hear them in situ at Emirates One & Only Wolgan Valley Resort.
Surrounded by prairie grasses, rocky plateaus and forest, it's a fine base. We hear a wombat outside our room at night. Wallabies and kangaroos are just a short cycle ride away, and you can take dusk or night safaris.
On our way back to the city, we stop off to gasp at the Three Sisters rock formation in Katoomba. The Queen came here on her 1954 tour and you can gaze at the three rocks from what is called Elizabeth Lookout.
Another great excursion from Sydney is to the Hunter Valley, home to more than 150 wineries and awash with gourmet restaurants and spa retreats.
This area of lush rolling hills is a two-hour drive north of Sydney. While wine tastings are the big draw, the vineyards also organise an array of events throughout the year, including topline concerts and food, music and art festivals.
Also big attractions are rides on the Hunter Valley steam trains and scenic cruises on the Hunter River.
Our final Australian adventure is a seaplane ride in a Cessna Caravan, arcing down Sydney's west coast to Jonah's restaurant overlooking Whale Beach.
After thudding across the waves, we are off into clear sky, looping across the city, which gleams gloriously below. It is a fitting and thrilling final hurrah.
First published in the Daily Mail - October 2019
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