Your calls always answered within 5 rings.
Had issues out of everyone's control and DialAFlight supported at vital times to keep holiday on track.
As ever Kirsty looked after us so well.
Two countries, six flights, hotels, excursions and an overnight train, all brilliantly arranged by Adam. Thank you for organising yet another amazing trip for us.
We cannot express how well organised our trip was. When we did have a couple of problems Shelley was absolutely amazing and quickly sorted them out
Very considerate, polite and efficient.
Excellent service every time.
Excellent service, excellent price, 10 out of 10
Excellent customer service, everything was so well organised, thank you
More information or warnings that luggage allowances vary so much on internal flights in Australia would have been useful. We have never done a trip like this before so didn’t know this. Overall very good though and we would recommend you. The app is great!
I love using this company. Everything is well planned, great communication and app is great. If there is a problem it is sorted out immediately. Great customer service
Kieran was very patient, helpful and knowledgeable.
Lee was exceptional throughout with advice and the choices he made for us. Flights, seat bookings and management of the group was first class. Some of our group have already booked further travel arrangements with him
I wouldn’t travel long haul with anyone else as am confident there would always be someone to help if needed
Excellent service as always. Last minute tweaks dealt with quickly and efficiently. Five stars all round
We had a complicated schedule, travelling around Australia. Everything worked perfectly.
Gavin and the team have done an excellent job planning our flights to and from Australia and internal flights too. The communications worked very well and being able to speak to someone on the phone and calls being answered straight away is excellent customer service in my opinion. It would have been impossible with other providers.
Patrick was super helpful especially with some difficulty we encountered when booking. Would use him again.
Our flights were cancelled due to storms in HK and I spent two more days in Penang in an alternative hotel. Am I entitled to claim for additional hotel cost and if so from who?
I would not recommend Etihad but that's no reflection on yourselves.
Job well done
The whole approach was completely customer based and I can't express how much easier this made our holiday. Travelling with a disabled friend was always going to be challenging but Kelly's support throughout was fantastic and her knowledge and experience created an even better package than we'd anticipated.
Thank you Isaac
Elliot offered excellent advice and suggestions when arranging our flights - 8 in total.
Our contact Richard is so helpful and understanding
Everything went to plan - no problems
Very helpful when we had to reschedule our return flights!
Keep going
First class support and advice from the first contact to the last. Thanks Patrick, Liam and the team.
Simon Pittman was fantastic from start to finish.
Great set up, no problems, will be recommending you to all the people I know. Thank you once again
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