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Patrick helped us including whilst we were away. Fantastic service and it all went without a hitch. The app is really helpful.
Harry and the team delivered a first class service when we needed a very immediate travel solution. The reason why we have used DialAFlight for so many years !
DialAFlight are so committed to serving the customer. James and Callum really take away any hassles that come your way. Really good guys to do business with, just at the end of the phone. Highly recommend
Always very pleased with the service from DialAFlight. The staff are amazing too.
Excellent service, would definitely recommend. Ivor was efficient and dealt with every request, nothing was too much trouble. Definitely use DialAFlight again.
Very disappointed with Etihad's new rules about use of lounges for certain classes of business class fares. Which we were not informed about.
We always call Cody and he never lets us down - perfect service in a world where customer service is often very poor.
Had issues out of everyone's control and DialAFlight supported at vital times to keep holiday on track.
As ever Kirsty looked after us so well.
Two countries, six flights, hotels, excursions and an overnight train, all brilliantly arranged by Adam. Thank you for organising yet another amazing trip for us.
We cannot express how well organised our trip was. When we did have a couple of problems Shelley was absolutely amazing and quickly sorted them out
Very considerate, polite and efficient.
Excellent service every time.
Excellent service, excellent price, 10 out of 10
Excellent customer service, everything was so well organised, thank you
More information or warnings that luggage allowances vary so much on internal flights in Australia would have been useful. We have never done a trip like this before so didn’t know this. Overall very good though and we would recommend you. The app is great!
I love using this company. Everything is well planned, great communication and app is great. If there is a problem it is sorted out immediately. Great customer service
Kieran was very patient, helpful and knowledgeable.
Lee was exceptional throughout with advice and the choices he made for us. Flights, seat bookings and management of the group was first class. Some of our group have already booked further travel arrangements with him
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Excellent service as always. Last minute tweaks dealt with quickly and efficiently. Five stars all round
We had a complicated schedule, travelling around Australia. Everything worked perfectly.
Gavin and the team have done an excellent job planning our flights to and from Australia and internal flights too. The communications worked very well and being able to speak to someone on the phone and calls being answered straight away is excellent customer service in my opinion. It would have been impossible with other providers.
Patrick was super helpful especially with some difficulty we encountered when booking. Would use him again.
Our flights were cancelled due to storms in HK and I spent two more days in Penang in an alternative hotel. Am I entitled to claim for additional hotel cost and if so from who?
I would not recommend Etihad but that's no reflection on yourselves.
Job well done
The whole approach was completely customer based and I can't express how much easier this made our holiday. Travelling with a disabled friend was always going to be challenging but Kelly's support throughout was fantastic and her knowledge and experience created an even better package than we'd anticipated.
Thank you Isaac
After wrapping up another Springwatch series, it was time to put on my ruby slippers and follow the yellow brick road to Oz.
My partner Nick is very Afrocentric when it comes to wildlife, so I've made it my mission to introduce him to the wilds of the world. He'd never seen a koala, kangaroo or wombat, let alone heard of a pademelon (smaller than a wallaby) or a potaroo (a nocturnal rat kangaroo), and neither had my 11-year-old son Ollie.
KEWARRA BEACH RESORT
We flew to Cairns for the start of our three-week holiday, and our first adventure was a boat trip to the Great Barrier Reef.
It's one of the wonders of the world and Ollie found everything fascinating, especially the fact that clownfish are all born males - the dominant male turns female only when the female of the group dies.
We were staying first at the Kewarra Beach Resort, just north of Cairns, and I woke up one morning to the sound of bats. I followed the racket and found the roost of thousands of fruit bats.
With binoculars, camera and mozzie spray to hand, I enjoyed their chitter-chatter for an hour. I was mesmerised.
Later, we went on the Skyrail Rainforest Cableway over the Barron Gorge National Park - an amazing way to view the world's oldest continually-surviving tropical rainforest.
THALA BEACH RESERVE
We moved on to the Thala Beach Nature Reserve, ten miles from Four Mile Beach. Like Kewarra, the comfortable rooms were set within a rainforest. We kept fit at both resorts: by doing yoga at Kewarra and by walking to breakfast at Thala - it's built on a very steep hill.
We couldn't resist a second visit to the Great Barrier Reef, travelling from Port Douglas.
The marina had a relaxed feel and the weather was sunny and calm.
I saw lots of gorgeous colourful coral and so many fish, and it was a privilege to be in this incredible underwater environment.
DAINTREE ECO LODGE
Next was the Daintree
Eco Lodge and Spa, with 15 beautiful treehouse-style rooms set along a river with a forest view. We loved it.
On our way to the Lodge, we'd stopped at Mossman Gorge and did the gorge walk - a two-hour amble through the rainforest, with an Aboriginal guide giving fascinating information about the site.
We also went on a sunset cruise from Daintree and enjoyed spotting crocodiles, kingfishers and the well-camouflaged Papuan frogmouth (a nocturnal bird related to a nightjar). A full-day tour took us to the remote headland and wildlife reserve of Cape Tribulation, Daintree rainforest, a lunch stop where we hand-fed wallabies - and a visit to a great ice-cream factory!
But a highlight was definitely Jungle Surfing - zip-wiring is surely the best way to experience one of the oldest tropical rainforests in the world.
JABIRU SAFARI LODGE
We headed inland to Jabiru Safari Lodge on the Mareeba Wetlands - a totally different experience. It had a real safari feel, with bush tents in open savannah. It really felt like the Outback.
I set the alarm for 4.30am to go on a hot-air balloon ride - so romantic.
After returning to earth we went in search of a wild platypus and with patience saw two in the river at Peterson Creek. They are extraordinary creatures, and we were lucky to spot them as they're nocturnal. We drove to the Nerada tea plantation, where they have resident tree kangaroos - and after a lot of looking we spotted them. That was another big tick considering they are now restricted to a small area of Australia.
I had a special reunion at Tolga bat hospital near Cairns, where I'd filmed at 15 years ago for the Really Wild Show. Staff rehabilitate lots of species but mainly fruit bats.
A relaxing final morning was spent at Jabiru - although we were woken early by a laughing kookaburra.
We all felt as if we'd followed the yellow brick road and had experienced the wonderful wildlife of Oz. But unlike Dorothy, we weren't ready to tap our ruby-red slippers together and fly home - we could've easily stayed for much longer.
First published in the Mail on Sunday - June 2017
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