Your calls always answered within 5 rings.
Always very pleased with the service from DialAFlight. The staff are amazing too.
Very disappointed with Etihad's new rules about use of lounges for certain classes of business class fares. Which we were not informed about.
We always call Cody and he never lets us down - perfect service in a world where customer service is often very poor.
Had issues out of everyone's control and DialAFlight supported at vital times to keep holiday on track.
As ever Kirsty looked after us so well.
Two countries, six flights, hotels, excursions and an overnight train, all brilliantly arranged by Adam. Thank you for organising yet another amazing trip for us.
We cannot express how well organised our trip was. When we did have a couple of problems Shelley was absolutely amazing and quickly sorted them out
Very considerate, polite and efficient.
Excellent service every time.
Excellent service, excellent price, 10 out of 10
Excellent customer service, everything was so well organised, thank you
More information or warnings that luggage allowances vary so much on internal flights in Australia would have been useful. We have never done a trip like this before so didn’t know this. Overall very good though and we would recommend you. The app is great!
I love using this company. Everything is well planned, great communication and app is great. If there is a problem it is sorted out immediately. Great customer service
Kieran was very patient, helpful and knowledgeable.
Lee was exceptional throughout with advice and the choices he made for us. Flights, seat bookings and management of the group was first class. Some of our group have already booked further travel arrangements with him
I wouldn’t travel long haul with anyone else as am confident there would always be someone to help if needed
Excellent service as always. Last minute tweaks dealt with quickly and efficiently. Five stars all round
We had a complicated schedule, travelling around Australia. Everything worked perfectly.
Gavin and the team have done an excellent job planning our flights to and from Australia and internal flights too. The communications worked very well and being able to speak to someone on the phone and calls being answered straight away is excellent customer service in my opinion. It would have been impossible with other providers.
Patrick was super helpful especially with some difficulty we encountered when booking. Would use him again.
Our flights were cancelled due to storms in HK and I spent two more days in Penang in an alternative hotel. Am I entitled to claim for additional hotel cost and if so from who?
I would not recommend Etihad but that's no reflection on yourselves.
Job well done
The whole approach was completely customer based and I can't express how much easier this made our holiday. Travelling with a disabled friend was always going to be challenging but Kelly's support throughout was fantastic and her knowledge and experience created an even better package than we'd anticipated.
Thank you Isaac
Elliot offered excellent advice and suggestions when arranging our flights - 8 in total.
Our contact Richard is so helpful and understanding
Everything went to plan - no problems
Very helpful when we had to reschedule our return flights!
Keep going
You don't have to score a number one album to holiday like a superstar. As many well-heeled Aussies know, the uber-luxurious privately-owned Hamilton Island is a fabulously picturesque place to get away from it all – and is conveniently located just off the Queensland coast.
HAMILTON ISLAND
Hamilton, by the Great Barrier Reef, is also the largest of the inhabited Whitsunday Islands, known for their pristine whitesand beaches and crystal clear water. Taylor Swift is among its greatest fans. Along with her family and 125 members of her crew on tour in 2016, she spent several days at Hamilton's famed Qualia hotel and resort - and she took the opportunity to explore the nearby reef.
We arrived on Hamilton Island after an overnight Reefsleep on a pontoon in the middle of the sea, so we were eager to hit the island's many gorgeous beaches as quickly as possible.
LUXURY ACCOMMODATION
However, we first visited Qualia, the island's most exclusive resort, on the northernmost point. It boasts a selection of luxurious villas such as Beach House, Windward Pavilion and Leeward Pavilion. Beach House has an elegant open-air 10-person dining area and a private infinity-edge swimming pool. Designed in an airy open-plan style, the living room has a panoramic vista of the Coral Sea.
The word Qualia means 'a collection of deeper sensory experiences' - and the hotel lives up to its name. Crafted f rom timber, sandstone and glass, it has 60 private pavilions, all discreetly hidden away behind lush greenery and strategic gates.
Fine dining options are available at Long Pavilion or Pebble Beach, where we enjoyed a feast of fresh seafood that included chilled king prawns, local reef fish, seared scallops, oysters and grilled Whitsunday bugs. (For those who don't know, bugs are a type of lobster) Pebble Beach also has a large infinity pool and cocktail bar where concoctions such as banana coladas can be whipped up on request.
THINGS TO DO
Those sandy shores are Qualia's base for a range of watersports, so if you were ever going to opt for a sea-kayaking adventure on the Coral Sea, this is probably the place you'd want to do it Other accommodation options on Hamilton Island include the adult-only Beach Club, on Catseye Beach, which comprises 57 luxurious rooms and a childfree restaurant and lounge. We stayed at the Reef View Hotel, which offers fabulous Coral Sea views, with very comfortable rooms - and friendly cockatoos who visited the balcony daily.
On our second day on Hamilton, we took off in a golf buggy - the quickest way to get around the five square-kilometre island - to explore. The relatively unmarked roads, however, do offer a bit of a navigation challenge. Still, it was a lot easier getting up to the island's famed lookout point, One Tree Hill, this way than on foot. There's no better place to enjoy a glass of wine at sunset.
There's also a bustling marina, as well as a main street with shops, restaurants and evena nightclub. Here you can buy everything from sun cream to iced coffee - although at much higher prices than on the mainland, so stock up on aloe vera before you arrive.
SOMETHING SPECIAL
One afternoon was spent on a chartered yacht to a private beach, home to a national park and completely secluded. Snorkelling in the area is exceptional - or as an alternative diversion, at the island's Wild Life Sanctuary you can book in to have breakfast with a koala or kangaroo and be photographed with them.
But it was on the following morning that one of the most memorable moments of the trip occurred. We were invited to meet - and have a quick cuddle - with an adorable koala at the Beach Club resort. It was the perfect end to an idyllic taste of paradise – and also provided me with one of my most-liked Instagram posts of the year.
First published in the Mail Online - January 2018
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