Your calls always answered within 5 rings.
The booking at the Thistle Hotel at Terminal 5 was a disaster. We would have been much better to have been booked in the hotel at Terminal 4
Big thanks to Jason, we had the best time. He always goes the extra mile for us.
As usual the advice, recommendations, flight seats and hotels recommended by Ash were spot on.
Fantastic delivery from Darryll who undertook research, reinforced the special occasion with all the accommodation and ensured the holiday was one to remember.
Only negative was BA who could not get the bags off the plane on our return so we arrived at 5.40 but our bags arrived at 3.10pm the next day
Molly Smith arranged my trip so well. She arranged for people to meet me every step of the way and made certain I knew who I could contact in case of problems. As a 72-year-old solo woman travelling to a country that had recently seen some political unrest, I never once felt in a vulnerable position. I will have Molly on speed dial for my next big adventure!
Gareth was excellent organising our holiday and flights and kept us informed all the way. Thank you.
Virgin Atlantic flight was not good, not much leg room. Not sure I want to fly Virgin again.
Great communication, very helpful
Superb as ever. Thanks to Tristan for excellent organisation.
All flights were on time with no delays
Tristan was very helpful and clear
We were impressed with the service. Good communication service all the way. Well done and keep up the good work.
Very helpful and caring for individual travel arrangements.
Am a regular user and always receive fast and professional service
Tell BA that their on board equipment is very much sub par. The USB sockets in all the points in our row were not working. The movie options were antiquated and mostly for Indian taste and the food, although edible, was badly prepared on the flight back from Cape Town.
Bit of a hiccup with the car hire which was booked from Skukuza in the Kruger National Park, and should have been from Nelspruit. This was with Avis and was eventually sorted out. The CPT car was hired through Enterprise and I probably would not use them again.
All went to plan on a holiday with multiple locations and countries.
Great service - everything went as planned
It’s good to know we have someone on our side while we’re travelling in case anything crops up!
John Huff never lets us down. All went very well.
Everything worked very well as it always does with DialAFlight.
Everything ran smoothly with no issues
We do all our bookings to Cape Town through Stuart. He is fantastic.
The spotting of the extra legroom seat on an A380 made a big difference to a long flight.
Can always rely on DialAFlight to do a great job
Great service. Everything was in place and what I wanted
Great itinerary and enjoyed it all. It would have been helpful to have had a breakdown of the costs as the Bay Hotel seemed overpriced and I wouldn't want to stay there again. Many thanks to Roy for his help.
Annabelle was brilliant!
It was a wonderful trip - beautifully planned and everything ran like clockwork. Thank you.
To ride the Blue Train between Pretoria and Cape Town is to travel along part of Britain's imperial history; a journey that is at once luxurious, breathtakingly beautiful and thought-provoking.
The railway heading north from the Cape was part of Cecil Rhodes's grand colonial vision: the 19th-century mining magnate, today the focus of intense political controversy, imagined a trans-port network from one end of Africa to the other to enable British trade and political dominion. It didn't happen but this remarkable train is part of his legacy.
After a night in Fairlawns in Johannesburg, a chic boutique hotel and spa set inside a former country estate, my companion and I head to Pretoria station and enter an older, genteel world, with a nostalgic colonial twist.
We board the bright blue train, with some 80 other passengers, and enter a world of wood-panelled comfort, with brass fittings, crisp linen and low golden lighting. The Blue Train is the Orient Express of Africa.
Once offering an overnight journey to the Cape, the Blue Train is now a deliberately slower experience, taking two nights for the 997-mile trip.
Our charming butler, Angela, has brought a bottle of South African spark-ling wine. The compartments are roomy, about 8m2, each with an Italian marble bathroom.
The train feels venerable and experi-enced, adding to the feeling one is riding a bit of history. I couldn't be happier.
A cocooned quiet pervades the cabin, just a faint rumble of the tracks audible through the wide picture window - double-glazed for tranquillity.
It's time to dress for dinner; dress code is 'elegant' for ladies and jacket and tie for gentlemen. I've opted for the linen suit with leather waistcoat, as worn by Robert Redford in Out of Africa.
The dining car is a vision in starched white tablecloths and heavy cutlery. Our waiter, Collen, has a deep sonorous delivery and virtually sings the menu. The food is delicious - seared scallops, cured salmon, duck breast, South African cheeses. The list of South African wines is positively tidal.
Collen is explaining that he once met the Queen. For a glorious moment I think he may be referring to Queen Victoria.
We totter back down the corridor, the sway only partly induced by the train's movement. You can sense the vastness outside; not a single light is visible, save a flutter of stars.
In the 1920s, steam locomotives plied the line between Cape Town and Johannesburg. After the war, the Blue Train service was launched, named after the blue steel trains introduced a few years earlier.
Rhodes died in 1902, but countless colonists still took this route north for the diamond and gold fields. Rhodes even had his own private carriage; his body was transported along this very line, stopping at every station for mourners to pay their respects.
In the morning, a blinding African sun slices through the blinds, which lift to reveal the plains stretching into the distance. We eat eggs benedict and fresh fruit and watch herds of tiny antelope flickering through the scrub.
Watching Africa glide past at a stately 30mph is mesmerising.
At mid-morning we pull into Kimberley, where diamonds were discovered on the farm belonging to the De Beer brothers in 1871, prompting the greatest diamond rush the world has seen. Here, until 1914, some 50,000 miners using picks and shovels extracted 6,000lb of diamonds.
We are driven to The Big Hole museum - exactly what the name indicates, a pit 460m wide and 240m deep, the largest hand-dug hole in the world, a testament to human ingenuity and man's hunger for gems. Now it's a ghostly place.
At Kimberley station, the station-master hands out South African sherry in tiny glasses engraved with the Blue Train logo.
The train sets off into the Great Karoo desert, the vast plateau the size of Germany whose name comes from a Khoi tribal word meaning 'land of great thirst'.
I sit in the observation car at the rear, watching the vast bushveld drift by, an undulating tableau of rock, semi-desert and sparse scrub. High tea is served in the lounge car, with cake and scones; another extravaganza is staged in the dining car in the evening, to the accompaniment of Collen's echoing baritone.
We awake descending towards the Cape, with vineyards stretching away under high granite outcrops, as our journey on this historical artefact rolls to a close. And our holiday is rounded off in wine country, with a few days in Majeka House, a delightful boutique hotel just outside Stellenbosch.
First published in The Times - May 2019
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