Based on 8959 reviews on Trustpilot
020·7962·9933
The guy who helped us, was amazing.
Over the years we have had excellent service from Oliver and the team at DialAFlight. Cannot recommend them highly enough.
Great service thanks. We'll be booking again
Leah and Aidan. Thank you for the amazing service and for professional touch. Much appreciated
Thank you for being brilliant
A little more help with the VeriFLY app would be great
Oli and your team, you are doing a good job. Keep it up. I have told my friends you are the best for travel
Quick action when flights were cancelled.
Everything was excellent - I will strongly recommend
DialAFlight customer service exceeded expectations. I will definitely book with you again and recommend to others
Danny was incredibly helpful. Thanks so much for the communication and rescheduling. Flights painless
Sarah is an absolute star and so proactive and helpful with all my flight plans that have been complicated over the last year. There is also always someone available to help if she is not around. Great service, thank you
Shelley and colleagues always pro-active when COVID threatened to derail holiday. Fortunately all worked out well in the end!
You played your part very, very well and will definitely recommend friends to you
Awesome service
Matthew and his team kept me updated throughout a particularly challenging journey. It took 8 amendments to my flight due to BA cancellations.
In times of Covid you guys have been excellent. Thank you.
I having been using DialAFlight for 18 years and have never been able to fault. Always offer above and beyond service and go out of their way. Connie was exceptional during Covid. Highly, highly recommend.
I always revert back to DialAflight because you give me a wide range of options.
Great communication and update
The team were professional and extremely helpful, especially when the airline cancelled our flights whilst we were abroad. Thanks especially to Harrison and Graham.
Guy and Ross are my gurus and are absolutely lovely. They have worked hard trying to sort out flights and travel requirements and been with me all the way.
DialAFlight brilliant as usual. Pity about shambolic BA customer services
From the moment that I phoned Callum pre covid to book flights to visit family until now the service has been simply outstanding. The disruption that we had with two trips that had to be cancelled due to restrictions Callum always kept us informed about our options and he went the extra mile to help us. Our flights got cancelled 4 days before. Callum managed to find us new flights and made our trip to visit family for first time in 6 years possible. I can’t praise and thank you enough.
Excellent customer service taking our needs into consideration and providing advice and guidance along the way including a designated contact. As always, well done and we are very happy customers who will continue using the services of DialAflight. Thank you Bradley and team.
It makes travelling so much easier booking with DialAFlight and I appreciate them keeping us up to date.
Neil was superb throughout. I’ve left positive reviews everywhere.
Many thanks to Darryl and team for getting us back as quickly as possible under the trying circumstances. The paperwork and bureaucracy that has to be followed to the letter is anything but fun. That's why I wish to thank DialAFlight for keeping in touch with me, for answering my many questions and for their willingness to solve whatever problem arose. I was very impressed and grateful for their help and support.
Impressed that handover from one person to another was very smooth
I was so impressed when I got a message advising where we had visited had been added to the red list. They were very helpful and were available 24/7. You have gained a happy customer. Your customer service is the best..
Friends have been raving about Cape Town for so long now, that finally I thought it was about time I paid a visit. It's one of the easiest longhaul destinations to visit - because with hardly any time difference (an hour ahead when we went) there's no jet-lag to deal with. So after a direct flight to South Africa we could start to enjoy the holiday the moment we arrived.
A TRIP OF A LIFETIME
The trip with my boyfriend Eddie was for eight days, which I thought was probably not long enough to do all the things we planned. We wanted to see great places during some sightseeing trips and visit top restaurants, and the holiday also had to include golf, as Eddie and I are keen players.
We started with a three-night safari at the Sabi Sabi game reserve, situated on the edge of Kruger National Park. We couldn't wait to take a game drive through the bushveld. The Earth Lodge in the reserve was wonderful. I expected we might have to rough it on a safari, but the place was luxurious, serving great food and excellent wine (it had the most amazing cellar – one evening we had a private dinner and sampled lots of fine wines).
One of the highlights for me was a sunset picnic during one of our game drives. We had gin and tonics and some nibbles while sitting on top of our 4x4 as we watched the sun go down. It was a magical experience, and Eddie and I were both blown away by it.
OUR SAFARI EXPERIENCE
To see the wildlife you have to get up early, and the close encounter we had with a leopard, who was strolling behind the vehicle at one point, was fascinating. It wasn't frightening at all, rather a great feeling that we were in the middle of a huge adventure.
Back at the lodge, it was great talking to the other people who had been out on walks and drives. It was a chance for all of us to share our experiences.
CAPE TOWN CALLING
After the safari, our next stop was Cape Town, which is one of Africa's most fashionable cities. We stayed at the Cape Grace Hotel and our room had a fabulous view of Table Mountain. The Cape Grace had the feel of an old-school grand hotel and occupies a brilliant location near the busy V&A Waterfront, which has lots of shops and restaurants.
The great thing about South Africa for British travellers at the moment is the exchange rate. While sterling is struggling against the euro and dollar these days, we got about 17 rands to the pound, and prices are very reasonable. When Eddie studied the menu in restaurants he would point out wines for £20 which would easily cost £80 a bottle in Britain.
On the spur of the moment, one day we decided to hike up Table Mountain, which took about two-and-a-half hours. We were warned that it could be very windy at the top, but fortunately the weather was really warm and sunny during our jaunt.
FOOD & ACTIVITES GALORE
On another occasion, we managed to secure a table at the trendy and very popular Shortmarket Club restaurant in the city centre. The restaurant serves modern food with a South African twist.
We'd been looking forward to a round of golf since our arrival, as South Africa has some famous courses. We had an excellent round at the Steenberg Golf Club. The fairways and greens were well manicured and the course had amazing views. A good round of golf was followed by a great meal in the club's fine bistro, where we had a glass of sublime local wine.
Another place worth exploring are the beautiful Kirstenbosch Gardens which host numerous outdoor concerts during the warmer months. The whole holiday was perfect and at the end I said to Eddie: 'I don't want to go home!' When we left for the airport, I had tears in my eyes, and that doesn't happen very often at the end of a holiday. I really want to go back and next time I'll take my seven year-old daughter Betsy, because I think she will love it.
And Eddie is keen to go diving with sharks. I think I'll give that experience a miss… perhaps I'll go shopping with Betsy that day instead.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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Clients range from TV companies to Space agencies, investment banks to firms recruiting nurses, doctors and teachers around the world. One saves tigers, elephants and and orang-utans, another clears landmines around the world.
But they all have one thing in common. They love the unique DialAFlight approach. Read more here
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