Your calls always answered within 5 rings.
As always, dealing with Karl at DialAFlight was easy. Communications regarding finding suitable flights/costs was efficient and reliable. Can't recommend the team highly enough.
BA cancelling us from our onwards flight from Johannesburg to Durban without consulting us was very irritating and totally unnecessary.
Love DialAFlight!
Thank you. Our journey could not have been easier.
Excellent customer service
Kenyan Aairways is very good. All my flights were on time, gate info was available in plenty of time and in flight entertainment was OK. Food was excellent.
Great service once again, definitely recommend
Ralph was so helpful
Perfect service!
A complicated itinerary to numerous destinations in Africa. Connie our consultant delivered it at a price that suited our budget. Thank you DialAFlight
Great work, thanks
Excellent service yet again. Jeremy was very helpful and professional. I will definitely recommend to friends and family and will be back when planning another trip.
Kylie Budinger is fantastic - responsive and helpful
Very smooth process and support from Fraser
Always a great service and all ran so smoothly. Great holiday
All went well, flights were all on time. Maybe next time l need to book a seat with more leg room on Kenya Airways.
Connie is always reliable and helpful. Booking through DialAFlight is a delight and has been for the last 30 or so years!
Only let down was Birmingham Airport on return. No wheelchair for David. Absolute chaos all round. Otherwise another first class trip.
I've always been satisfied when dealing with Helen and your super efficient staff. Keep it up!
Jim is a great representative for the company. Professional, caring, helpful and supportive, providing a reliable and dependable service.
Always brilliant.
We were not informed about our return flight which we have had in the past
Service typical of what I have come to expect
Many thanks. Good service
Good of Joe to message me whilst we were on our trip to make sure everything was OK.
No complaints - wonderful holiday - all flights on time - good food
Just to say thank you to Mason and the amazing staff for their wonderful service and support as always.
You guys are super stars in this business. Never disappoint and always spot on with your bookings. I am a happy customer and can’t wait for the next trip
Our time away was exactly what I was looking for. Thank you.
Alfie Davis is superb.
Friends have been raving about Cape Town for so long now, that finally I thought it was about time I paid a visit. It's one of the easiest longhaul destinations to visit - because with hardly any time difference (an hour ahead when we went) there's no jet-lag to deal with. So after a direct flight to South Africa we could start to enjoy the holiday the moment we arrived.
A TRIP OF A LIFETIME
The trip with my boyfriend Eddie was for eight days, which I thought was probably not long enough to do all the things we planned. We wanted to see great places during some sightseeing trips and visit top restaurants, and the holiday also had to include golf, as Eddie and I are keen players.
We started with a three-night safari at the Sabi Sabi game reserve, situated on the edge of Kruger National Park. We couldn't wait to take a game drive through the bushveld. The Earth Lodge in the reserve was wonderful. I expected we might have to rough it on a safari, but the place was luxurious, serving great food and excellent wine (it had the most amazing cellar – one evening we had a private dinner and sampled lots of fine wines).
One of the highlights for me was a sunset picnic during one of our game drives. We had gin and tonics and some nibbles while sitting on top of our 4x4 as we watched the sun go down. It was a magical experience, and Eddie and I were both blown away by it.
OUR SAFARI EXPERIENCE
To see the wildlife you have to get up early, and the close encounter we had with a leopard, who was strolling behind the vehicle at one point, was fascinating. It wasn't frightening at all, rather a great feeling that we were in the middle of a huge adventure.
Back at the lodge, it was great talking to the other people who had been out on walks and drives. It was a chance for all of us to share our experiences.
CAPE TOWN CALLING
After the safari, our next stop was Cape Town, which is one of Africa's most fashionable cities. We stayed at the Cape Grace Hotel and our room had a fabulous view of Table Mountain. The Cape Grace had the feel of an old-school grand hotel and occupies a brilliant location near the busy V&A Waterfront, which has lots of shops and restaurants.
The great thing about South Africa for British travellers at the moment is the exchange rate. While sterling is struggling against the euro and dollar these days, we got about 17 rands to the pound, and prices are very reasonable. When Eddie studied the menu in restaurants he would point out wines for £20 which would easily cost £80 a bottle in Britain.
On the spur of the moment, one day we decided to hike up Table Mountain, which took about two-and-a-half hours. We were warned that it could be very windy at the top, but fortunately the weather was really warm and sunny during our jaunt.
FOOD & ACTIVITES GALORE
On another occasion, we managed to secure a table at the trendy and very popular Shortmarket Club restaurant in the city centre. The restaurant serves modern food with a South African twist.
We'd been looking forward to a round of golf since our arrival, as South Africa has some famous courses. We had an excellent round at the Steenberg Golf Club. The fairways and greens were well manicured and the course had amazing views. A good round of golf was followed by a great meal in the club's fine bistro, where we had a glass of sublime local wine.
Another place worth exploring are the beautiful Kirstenbosch Gardens which host numerous outdoor concerts during the warmer months. The whole holiday was perfect and at the end I said to Eddie: 'I don't want to go home!' When we left for the airport, I had tears in my eyes, and that doesn't happen very often at the end of a holiday. I really want to go back and next time I'll take my seven year-old daughter Betsy, because I think she will love it.
And Eddie is keen to go diving with sharks. I think I'll give that experience a miss… perhaps I'll go shopping with Betsy that day instead.
First published in the Mail on Sunday - January 2018
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