More information about transfer arrangements at Johannesburg Airport
Tara always delivers excellent service
Matthew Price, as always, was excellent. Nothing was too much trouble and he went the extra mile
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Ethan is so helpful - excellent service.
Many thanks to Monica Jain for sorting our flights.
We have used you over the past 12 years and you have always been informative, helpful and understanding particularly Gino.
Everything was perfect
My flight time was changed and I got multiple messages to inform me of this, which was brilliant and impossible to miss. So thank you all so much for taking such good care of me.
Roger was extremely helpful - and proactive, which is increasingly rare in service providers and much appreciated.
Would use your company again. Emma Pearce went over and above in order to help us
Great service as always from Amelia
To improve I would want an email just ahead of when online check in opened for my return flight.
All arrangements went smoothly and without a hitch
Excellent service from Annabelle and her colleagues. The planning and excursions were excellent. The Excel staff in Egypt were excellent and very helpful. We were treated like VIP’s. Thank you for making our trip a memorable one
Always happy with DialAFlight, problem this trip was flying with BA. Never ever again.
Excellent customer service
Trip was above our expectations thanks to the fantastic team at DialAFlight
Quick response to enquiries and heads up about visa requirements
I felt genuine care from your staff and your sincerity was evident in all our conversations. Congratulations and well done. I feel you went the extra mile. If only KLM had a proportion of your organisational ability then the trip would’ve gone much smoother.
Thank you Lloyd. all excellent as always. Even got upgraded to Club World!
Once again my travel plans went perfectly thanks to your good planning
All fine. On time and nice flights. The food on the BA flight was horrible. DialAFlight helpful efficient and available in case of problems
As ever Calvin was extremely helpful in planning our flights and dealing with several changes and amendments.
Personal and professional treatment always.
This is the second time I have booked flights this year and both times I have had impeccable service from Samuel Jalloh. I have already told several friends about the high level of customer service
Nicholas as ever goes that extra mile.
Arthur went above and beyond in fulfilling our safari dream. Nothing was too much trouble!
Very good customer service .
Friends have been raving about Cape Town for so long now, that finally I thought it was about time I paid a visit. It's one of the easiest longhaul destinations to visit - because with hardly any time difference (an hour ahead when we went) there's no jet-lag to deal with. So after a direct flight to South Africa we could start to enjoy the holiday the moment we arrived.
A TRIP OF A LIFETIME
The trip with my boyfriend Eddie was for eight days, which I thought was probably not long enough to do all the things we planned. We wanted to see great places during some sightseeing trips and visit top restaurants, and the holiday also had to include golf, as Eddie and I are keen players.
We started with a three-night safari at the Sabi Sabi game reserve, situated on the edge of Kruger National Park. We couldn't wait to take a game drive through the bushveld. The Earth Lodge in the reserve was wonderful. I expected we might have to rough it on a safari, but the place was luxurious, serving great food and excellent wine (it had the most amazing cellar – one evening we had a private dinner and sampled lots of fine wines).
One of the highlights for me was a sunset picnic during one of our game drives. We had gin and tonics and some nibbles while sitting on top of our 4x4 as we watched the sun go down. It was a magical experience, and Eddie and I were both blown away by it.
OUR SAFARI EXPERIENCE
To see the wildlife you have to get up early, and the close encounter we had with a leopard, who was strolling behind the vehicle at one point, was fascinating. It wasn't frightening at all, rather a great feeling that we were in the middle of a huge adventure.
Back at the lodge, it was great talking to the other people who had been out on walks and drives. It was a chance for all of us to share our experiences.
CAPE TOWN CALLING
After the safari, our next stop was Cape Town, which is one of Africa's most fashionable cities. We stayed at the Cape Grace Hotel and our room had a fabulous view of Table Mountain. The Cape Grace had the feel of an old-school grand hotel and occupies a brilliant location near the busy V&A Waterfront, which has lots of shops and restaurants.
The great thing about South Africa for British travellers at the moment is the exchange rate. While sterling is struggling against the euro and dollar these days, we got about 17 rands to the pound, and prices are very reasonable. When Eddie studied the menu in restaurants he would point out wines for £20 which would easily cost £80 a bottle in Britain.
On the spur of the moment, one day we decided to hike up Table Mountain, which took about two-and-a-half hours. We were warned that it could be very windy at the top, but fortunately the weather was really warm and sunny during our jaunt.
FOOD & ACTIVITES GALORE
On another occasion, we managed to secure a table at the trendy and very popular Shortmarket Club restaurant in the city centre. The restaurant serves modern food with a South African twist.
We'd been looking forward to a round of golf since our arrival, as South Africa has some famous courses. We had an excellent round at the Steenberg Golf Club. The fairways and greens were well manicured and the course had amazing views. A good round of golf was followed by a great meal in the club's fine bistro, where we had a glass of sublime local wine.
Another place worth exploring are the beautiful Kirstenbosch Gardens which host numerous outdoor concerts during the warmer months. The whole holiday was perfect and at the end I said to Eddie: 'I don't want to go home!' When we left for the airport, I had tears in my eyes, and that doesn't happen very often at the end of a holiday. I really want to go back and next time I'll take my seven year-old daughter Betsy, because I think she will love it.
And Eddie is keen to go diving with sharks. I think I'll give that experience a miss… perhaps I'll go shopping with Betsy that day instead.
First published in the Mail on Sunday - January 2018
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