Your calls always answered within 5 rings.
Departure from Ghana was cancelled and rescheduled for the next day. A bit of an inconvenience.
Tammy, a big thanks to your team for getting a flight rearranged on the day of the cyber attack . I was repeatedly told by the check-in staff they couldn't book me on a later flight until I received an email from Air France. One of your colleagues spoke to the check in staff and I was able to get the next flight, an overnight stay in Paris and catch the Libreville flight the next day.
When our return flight arrangements were changed at the last minute, there was a chance we’d miss our connection back to London. Raj stepped in and sorted new flights to ensure we got home safely. We’ve used DialAFlight for many years due to their excellent service and great prices! Highly recommended!
When I had questions someone was there quickly at the end of an email to sort it.
Very friendly and easy throughout. Thank you
A fabulous trip, everything went smoothly, couldn’t wish for more! An excellent job thank you Wayne
Brilliant service for years - never been beaten thanks to Jonathan Greaves. Excellent help, advice and service.
Trusted, reliable, knowledgeable and in safe hands
Everything was planned to the last detail and it all ran to perfection.
Excellent service from start to finish. Made my trip very easy and stress free. Thank you so much.
My flight got cancelled and Jamie and Joe were great - very helpful contacting the airline and soring everything out for me.
Great service from start to finish and was always on hand to answer questions
Excellent communication from Hannah. Very impressed! Everything on our 4 flights worked well. Like the app too.
Thank you to Leah. She always got back to me and was a great help in dealing with my various questions.
Enterprise were terrific. We had accidentally booked a manual car and not noticed. They changed it for an automatic model at no charge. On the return day we noticed a low down crack in the windscreen (we had taken their windscreen and tyre insurance). We told the agent who quickly got us to deal with the paperwork and then drove us up to the terminal. Yes the car was not the newest and showed signs of previous damage but the staff were absolutely first class.
Grant Pattinson is an exceptional travel consultant with a wealth of knowledge. His professionalism and personality are a rarity these days.
Transfer at Johannesburg on the way home could have been a problem due to queues, but we were OK.
Fantastic service. Everything went according to plan. Thank you.
Professional, friendly and supportive - everyone within the company
Marty was amazing, super efficient, professional and my trip was seamless. Thank you!
Dexter was absolutely amazing and kept in touch from beginning to end. Everything about our holiday was planned to perfection so thank and would definitely book with you again.
Another wild safari organised by Stacey. This time it was Zimbabwe and Zambia and what an amazing time we had. She really is an expert on all things Africa!
An awesome holiday thank you. Everything ran smoothly, the accommodation and activities were fabulous.
Seamless travel, excellent accommodation and any help required at the end of a phone or email. Five star service as always.
Proud of you all as a team
Pre trip you arranged my flights and sorted out the ridiculous change Lufthansa wanted to impose. When an incoming plane had a bird strike and was grounded you then quickly sorted out my rebooking of two international flights. Very professional and reassuring in the circumstances with SAA Airlink being totally incompetent.
Thanks to Scott Mayes - brilliant as always
Everything worked out well. I have been buying my tickets from DialAFlight since 2006
A link to online check in for the return flight like you do for the outward flight would be really helpful
The DialAFlight team made it easy to plan, book and take a fantastic trip - just what we wanted.
Friends have been raving about Cape Town for so long now, that finally I thought it was about time I paid a visit. It's one of the easiest longhaul destinations to visit - because with hardly any time difference (an hour ahead when we went) there's no jet-lag to deal with. So after a direct flight to South Africa we could start to enjoy the holiday the moment we arrived.
A TRIP OF A LIFETIME
The trip with my boyfriend Eddie was for eight days, which I thought was probably not long enough to do all the things we planned. We wanted to see great places during some sightseeing trips and visit top restaurants, and the holiday also had to include golf, as Eddie and I are keen players.
We started with a three-night safari at the Sabi Sabi game reserve, situated on the edge of Kruger National Park. We couldn't wait to take a game drive through the bushveld. The Earth Lodge in the reserve was wonderful. I expected we might have to rough it on a safari, but the place was luxurious, serving great food and excellent wine (it had the most amazing cellar – one evening we had a private dinner and sampled lots of fine wines).
One of the highlights for me was a sunset picnic during one of our game drives. We had gin and tonics and some nibbles while sitting on top of our 4x4 as we watched the sun go down. It was a magical experience, and Eddie and I were both blown away by it.
OUR SAFARI EXPERIENCE
To see the wildlife you have to get up early, and the close encounter we had with a leopard, who was strolling behind the vehicle at one point, was fascinating. It wasn't frightening at all, rather a great feeling that we were in the middle of a huge adventure.
Back at the lodge, it was great talking to the other people who had been out on walks and drives. It was a chance for all of us to share our experiences.
CAPE TOWN CALLING
After the safari, our next stop was Cape Town, which is one of Africa's most fashionable cities. We stayed at the Cape Grace Hotel and our room had a fabulous view of Table Mountain. The Cape Grace had the feel of an old-school grand hotel and occupies a brilliant location near the busy V&A Waterfront, which has lots of shops and restaurants.
The great thing about South Africa for British travellers at the moment is the exchange rate. While sterling is struggling against the euro and dollar these days, we got about 17 rands to the pound, and prices are very reasonable. When Eddie studied the menu in restaurants he would point out wines for £20 which would easily cost £80 a bottle in Britain.
On the spur of the moment, one day we decided to hike up Table Mountain, which took about two-and-a-half hours. We were warned that it could be very windy at the top, but fortunately the weather was really warm and sunny during our jaunt.
FOOD & ACTIVITES GALORE
On another occasion, we managed to secure a table at the trendy and very popular Shortmarket Club restaurant in the city centre. The restaurant serves modern food with a South African twist.
We'd been looking forward to a round of golf since our arrival, as South Africa has some famous courses. We had an excellent round at the Steenberg Golf Club. The fairways and greens were well manicured and the course had amazing views. A good round of golf was followed by a great meal in the club's fine bistro, where we had a glass of sublime local wine.
Another place worth exploring are the beautiful Kirstenbosch Gardens which host numerous outdoor concerts during the warmer months. The whole holiday was perfect and at the end I said to Eddie: 'I don't want to go home!' When we left for the airport, I had tears in my eyes, and that doesn't happen very often at the end of a holiday. I really want to go back and next time I'll take my seven year-old daughter Betsy, because I think she will love it.
And Eddie is keen to go diving with sharks. I think I'll give that experience a miss… perhaps I'll go shopping with Betsy that day instead.
First published in the Mail on Sunday - January 2018
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