Your calls always answered within 5 rings.
Assistance failed at Joburg on return and nearly missed international return flight
The team were helpful in arranging my Emirates flights and were particularly supportive in organising the passenger assistance I needed.
Charlotte was amazing. She listened to our travel plans and came up with best value and best timings of flights. She was friendly, patient, personable and extremely professional and efficient. When we had to make alterations and she took all the stress out of the organisation. I have already recommended DialAFlight to others and will continue to do so.
Thanks again!
So glad I booked through you, and got the connecting flights.
Very helpful with the last minute booking, fortunately no extra help was required.
All flights on time or ahead of schedule. Flight connections all worked perfectly.
Excellent service from Dominic as usual
Declan gave great service and all went very well. I have recommend him to many of my friends and will certainly use DialAFlight again
Dominic was extremely helpful and efficient -would not hesitate to recommend
Great service - Billy was brilliant and kept in touch. Would highly recommend and will be using again
Manchester Airport is in chaos - there were only 2 assistants for 6 wheelchairs! I would recommend Sausage Tree Safari Camp - the guides are VERY knowledgeable, the food is excellent and the tents are better than a 4 star hotel
Seymour was very helpful and his customer service skiils were very much appreciated
Thanks for all your support and keeping in touch as we progressed through our journey. The only feedback is the transfer time in Amsterdam on the outward journey was too tight. In the end we had 10 mins transfer time, because of a plane fault. Given LBA as the starting point which is a tricky airport in terms of weather I would always leave two hours transfer for an onwards longhaul at AMS
Fraser was perfect as always. Will continue to use DialAFlight when i next travel
All went smoothly. Having the link to book our seats and get boarding passes was a big help.
BA let us down. Their delays are awful and so is the food.
Keep up the good work
Great service as always
Virgin Atlantic was terrible. DialAFlight said they were a good airline. but I don't agree. We paid a high price and expected a MUCH BETTER service. Worst flight to South Africa ever in my 35 years of travelling back and forth
My experience of DialAFlight is really good. There are helpful staff and communication is good too.
Toby was so helpful and thorough whilst booking slightly complex flights for my daughter and her friend. No detail was missed and the trip went smoothly for them (they are 14 and had to change flights midway) I felt confident in Toby's hands and will continue to use him for all our flight bookings!
DialAFlight was exceptional arranging my tickets due to the complexity of the trip. It really made my life a lot easier.
Was a little apprehensive about travelling to Africa but it was so well organised. Holiday of a lifetime, thank you.
Another excellent safari organised by Stacey at DialAFlight.
Fantastic service
Thanks Niall. Excellent job always
Declan and team are always first class
I have been with DialAFlight for many years and I would not consider going to any other travel agency.
Claire booked everything and all went really well. Very happy with the service and will use again.
Black sky erupts into brilliant purple, white and electric blue. The air is thick with the stench of wet mud and pollen. Huge bullets of hot rain graze our skin and hammer the open-top Land Rover as we wrestle our way through sodden dirt tracks.
'Welcome to Africa,' our guide Bongani laughs, with one hand on the wheel and a torch in the other. 'Big cats love the rain, it's the perfect camouflage.'
An hour ago it was a baking 35c (95f).
Now the herds of zebra, nyala, impala, buffalo, kudu, waterbuck - and more - that dozed in the muggy evening have all scampered for shelter.
As we reach the only stretch of Tarmac for miles around, a pungent smell of oil rises from the road. Slick tar steams in the headlights and, up above, the night continues to jolt itself awake.
Then we screech to a stop. Two baby elephants galumph into the road ahead, followed swiftly by rather angry-looking parents waving their trunks at us.
'We have to keep moving, the rain's distressed them,' Bongani shouts.
Back in my room - a sleek concrete construction perched on stilts off the edge of a rocky incline overlooking the Luvuvhu river - the thunder relaxes outside and the hymnic buzz of cicadas returns.
Yesterday I was in chilly North London.
Now I'm a two-hour drive from any notable civilisation with no phone signal, let alone Wi-Fi. I sleep like a log.
The Outpost is one of just two lodges in Pafuri, a 65,000-acre area of private bushland and the uppermost section of South Africa's Kruger National Park.
We're at the very north of the country here, away from the touristy bustle of the main park further south. Down there you can safely expect the 'Big Five in one drive'. But what you forgo in copious game sightings in Pafuri, you get back in the most gorgeous solitude.
The weather is almost tropical; and with that comes some of the richest and most varied wildlife in the country.
Pafuri makes up less than two per cent of the wider Kruger bush, yet it contains a staggering 80 per cent of the region's bio-diversity, including some 350 species of rare birds.
Red hornbills (or Zazu from the Lion King), bright-blue Meves's starlings, green Tarzan pigeons and purple rollers swirl past. 'Did you see that shadow overhead?' I ask.
'A black eagle,' Bongani says, barely looking up.
'And that alarm-like call?' A tropical boubou. 'And that chirping in the distance?'
'That's a zebra, Henry'.
Life quickly shifts here; it's dinner by candlelight out on the veranda of the main lodge soon after sunset and - freed from emails, social media and box-set binges - it's early to bed before an even earlier start.
Suddenly I'm a 'morning person', jumping up at 5am to gawk on the balcony at the cinematic scene unfolding in 4D: orangey-pink deliciousness bursting over misty grasslands and fat baobab trees.
The Outpost offers two drives a day, one at dawn and one into nightfall, with time in between to swim at the lodge's pool or indulge in a spa treatment.
The room achieves the desired indoor-outdoor but not really too outdoor blend.
All that separates you from the elements is canvas and a mosquito net. But the free-standing bath and other hotel finishes are welcome luxuries.
Trucks loaded with freezers bring in weekly deliveries of dragon fruit, venison steak, rainbow trout and rabbit. And I find it surprisingly easy to slip into the routine of coffee and muffins first thing, followed by breakfast, lunch, high tea and a three-course dinner.
My drive companions for the stay, British couple Simon and Sarah, visited four years ago and have returned for a 30th birthday.
One day, gathered at the top of Lanner Gorge for a sundown gin and tonic, Simon gets down on one knee and proposes.
Of course, Sarah accepts (how could she not!) and we toast them with champagne.
Before apartheid, Pafuri was home to the Makulekes. A 1969 government edict saw the land forcibly taken and its people displaced. But when the area was returned to rightful ownership in 1996, the community chose not to go back, instead renting it to lodges which almost exclusively hire staff, like Bongani, of Makuleke heritage.
Our drives, therefore, are punctuated by countless lessons: that wild sage is rubbed on the skin as an insect repellent. That leopard urine smells like popcorn. That the call of blacksmith lapwings sounds like the clank of a hammer on metal.
And that lala palms from Zimbabwe are so called because their sap can be brewed into a highly intoxicating drink ('lala' means 'to sleep').
This is Bongani's home; and ours to enjoy for a brief - but dazzling - time only.
First published in the Daily Mail - February 2023
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