Based on 8959 reviews on Trustpilot
020·7962·9933
The guy who helped us, was amazing.
Over the years we have had excellent service from Oliver and the team at DialAFlight. Cannot recommend them highly enough.
Great service thanks. We'll be booking again
Leah and Aidan. Thank you for the amazing service and for professional touch. Much appreciated
Thank you for being brilliant
A little more help with the VeriFLY app would be great
Oli and your team, you are doing a good job. Keep it up. I have told my friends you are the best for travel
Quick action when flights were cancelled.
Everything was excellent - I will strongly recommend
DialAFlight customer service exceeded expectations. I will definitely book with you again and recommend to others
Danny was incredibly helpful. Thanks so much for the communication and rescheduling. Flights painless
Sarah is an absolute star and so proactive and helpful with all my flight plans that have been complicated over the last year. There is also always someone available to help if she is not around. Great service, thank you
Shelley and colleagues always pro-active when COVID threatened to derail holiday. Fortunately all worked out well in the end!
You played your part very, very well and will definitely recommend friends to you
Awesome service
Matthew and his team kept me updated throughout a particularly challenging journey. It took 8 amendments to my flight due to BA cancellations.
In times of Covid you guys have been excellent. Thank you.
I having been using DialAFlight for 18 years and have never been able to fault. Always offer above and beyond service and go out of their way. Connie was exceptional during Covid. Highly, highly recommend.
I always revert back to DialAflight because you give me a wide range of options.
Great communication and update
The team were professional and extremely helpful, especially when the airline cancelled our flights whilst we were abroad. Thanks especially to Harrison and Graham.
Guy and Ross are my gurus and are absolutely lovely. They have worked hard trying to sort out flights and travel requirements and been with me all the way.
DialAFlight brilliant as usual. Pity about shambolic BA customer services
From the moment that I phoned Callum pre covid to book flights to visit family until now the service has been simply outstanding. The disruption that we had with two trips that had to be cancelled due to restrictions Callum always kept us informed about our options and he went the extra mile to help us. Our flights got cancelled 4 days before. Callum managed to find us new flights and made our trip to visit family for first time in 6 years possible. I can’t praise and thank you enough.
Excellent customer service taking our needs into consideration and providing advice and guidance along the way including a designated contact. As always, well done and we are very happy customers who will continue using the services of DialAflight. Thank you Bradley and team.
It makes travelling so much easier booking with DialAFlight and I appreciate them keeping us up to date.
Neil was superb throughout. I’ve left positive reviews everywhere.
Many thanks to Darryl and team for getting us back as quickly as possible under the trying circumstances. The paperwork and bureaucracy that has to be followed to the letter is anything but fun. That's why I wish to thank DialAFlight for keeping in touch with me, for answering my many questions and for their willingness to solve whatever problem arose. I was very impressed and grateful for their help and support.
Impressed that handover from one person to another was very smooth
I was so impressed when I got a message advising where we had visited had been added to the red list. They were very helpful and were available 24/7. You have gained a happy customer. Your customer service is the best..
South Africa is one of the most remarkable places you’ll ever visit and with the pound strong against the rand, now is the perfect time to see this beautiful and rewarding rainbow nation.
As a South African and animal lover, it’s always the wildlife that draws me back to my home. This time I’m on the hunt for the Big Five: lion, elephant, Cape buffalo, leopard and rhino.
And there is no better place to spot all these in their natural environment than at Sabi Sabi Private Game Reserve - a National Geographic 'Unique Lodge of the World'.
Adjacent to the Kruger National Park, the animals are free to roam the non-fenced boundary between the national park and 65,000 hectares of the Sabi Sands. I plan to drive from Joburg’s O.R. Tambo airport to Sabi Sabi before heading to the Drakensburg Mountains, a World Heritage site, and on to Durban, where I grew up.
The reserve does do its own transfers and has a landing strip for guests but what I enjoy most about SA is the vast landscape and the interesting sites along the way, so I’ve chosen the five-hour drive.
LUXURY LODGING
I’ll be staying at Sabi’s Earth Lodge, which is simply out of this world. When I arrive, welcomed by a cool drink and a smiling member of staff, I can see exactly why. It’s surrounded by lush vegetation and is chiselled into the landscape to make it invisible from afar.
It also has the wildlife and on my first morning at sunrise I'm lucky enough to watch a large herd of elephant making its way through the camp.
The lodge has 13 luxurious suites, each with a plunge pool and stone bath. It’s late afternoon when I arrive and I’ve missed the usual departure of 3.30pm for an afternoon drive, but my ranger Justin and his tracker Petro still offer to take me for some sundowners where we can hopefully catch sight of some wildlife.
We drive barely a few miles before we come across a herd of elephants and in no time we’re surrounded. As they rumble past, manoeuvring their trunks through the trees, my heart feels like it’s going to burst.
I was lucky enough to grow up in South Africa and have spent time in the bush before but I’ve never been quite so close to a herd as large as this.
But my main request for Justin and Petro is that they find me a leopard and a few days later, I’m lucky enough to spend a good hour with one.
Maxabeni is a powerful and confident young male leopard who allows us to follow him. Watching his sleek body move through the vegetation makes me realise just how powerful and nimble these cats are. And they’re smart, adapting and using their environment to hunt.
Justin explains that Maxabeni had become so comfortable with the safari vehicles that he had learned to use them as cover before pouncing on unsuspecting impala.
RELAX AND REFUEL
Sabi Sabi knows how to feed its guests. As soon as you wake, you’re given a selection of pastries and yoghurts, before being taken on a morning drive. While out you stop for hot drinks and rusks – a twice-baked bread, popular with South Africans – before returning to the lodge for a full breakfast.
You get a few hours to relax before lunch is served - followed shortly by afternoon tea.
At around 3.30pm you’re taken for a drive before returning to dinner – usually six courses
Be prepared to put on weight! After four days my waistline is screaming to leave, but I want to stay longer. There's nothing like going to bed with the sound of lions reverberating through the night.
And as I wave goodbye to Justin and Petro, I feel I’m leaving old friends. I drive to a hotel in the Drakensburg Mountains – a four-hour trip – but stop at Joburg along the way, the perfect place to stop for lazy lunches and curio shopping.
FINAL DESTINATION
Driving through the long, winding roads makes you realise how vast the country is and you get the chance to glimpse the lives of locals. Villages are bustling with schoolchildren who dance and wave at you.
I’m staying at Cathedral Peak Hotel, perfect to relax for a weekend with its golf course and swimming pool. It’s a splendid base for hiking, off-road biking or horse riding.
After a few days in the mountains I head to Durban for some sun and surf. The combination of centres has made for one wildly brilliantly trip.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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We can easily customise an offer to suit your exact requirements
Clients range from TV companies to Space agencies, investment banks to firms recruiting nurses, doctors and teachers around the world. One saves tigers, elephants and and orang-utans, another clears landmines around the world.
But they all have one thing in common. They love the unique DialAFlight approach. Read more here
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