Your calls always answered within 5 rings.
As always, dealing with Karl at DialAFlight was easy. Communications regarding finding suitable flights/costs was efficient and reliable. Can't recommend the team highly enough.
BA cancelling us from our onwards flight from Johannesburg to Durban without consulting us was very irritating and totally unnecessary.
Love DialAFlight!
Thank you. Our journey could not have been easier.
Excellent customer service
Kenyan Aairways is very good. All my flights were on time, gate info was available in plenty of time and in flight entertainment was OK. Food was excellent.
Great service once again, definitely recommend
Ralph was so helpful
Perfect service!
A complicated itinerary to numerous destinations in Africa. Connie our consultant delivered it at a price that suited our budget. Thank you DialAFlight
Great work, thanks
Excellent service yet again. Jeremy was very helpful and professional. I will definitely recommend to friends and family and will be back when planning another trip.
Kylie Budinger is fantastic - responsive and helpful
Very smooth process and support from Fraser
Always a great service and all ran so smoothly. Great holiday
All went well, flights were all on time. Maybe next time l need to book a seat with more leg room on Kenya Airways.
Connie is always reliable and helpful. Booking through DialAFlight is a delight and has been for the last 30 or so years!
Only let down was Birmingham Airport on return. No wheelchair for David. Absolute chaos all round. Otherwise another first class trip.
I've always been satisfied when dealing with Helen and your super efficient staff. Keep it up!
Jim is a great representative for the company. Professional, caring, helpful and supportive, providing a reliable and dependable service.
Always brilliant.
We were not informed about our return flight which we have had in the past
Service typical of what I have come to expect
Many thanks. Good service
Good of Joe to message me whilst we were on our trip to make sure everything was OK.
No complaints - wonderful holiday - all flights on time - good food
Just to say thank you to Mason and the amazing staff for their wonderful service and support as always.
You guys are super stars in this business. Never disappoint and always spot on with your bookings. I am a happy customer and can’t wait for the next trip
Our time away was exactly what I was looking for. Thank you.
Alfie Davis is superb.
I'm a travel company's worst nightmare.I want adventure, but not scary, I want total luxury but not in-your-face formality...and a beach, but a Robinson Crusoe one. And I want gourmet food and a world-class spa. The suggestion was an African safari followed by a relaxing island retreat in the Seychelles.
As a little girl, I'd always dreamed of going to Africa. My mother would say it was a consequence of watching Born Free and endless episodes of Daktari. I imagined I was Paula Tracy decked out in appropriate safari gear, riding high on the back of Clarence The Cross-Eyed Lion - accompanied by Judy the adorable chimpanzee.
So I embarked on my first true experience of Africa: Botswana and the Okavango Delta, an area that covers 3.2-million acres when in full flood. A lush, green sparkling jewel made up of permanent and semi-permanent channels, lagoons, islands and floodplains.
We flew to Johannesburg, then took a two-hour flight to Maun in Botswana and from there a ten-minute light aircraft transfer to the middle of the Delta.
Our guide Martin met me and my husband Brian and whisked us off to our home for the next three days. Sanctuary Baines' Camp has five bedrooms, on stilts and connected to the communal dining area by swing bridges. It has a swimming pool, although the day I wanted to use it a rather large elephant was hogging it and I wasn't about to argue.
The evenings were spent exchanging stories of the day's animal encounters, followed by early nights. The luxurious suites, with terraces, had all mod cons, including a watercolour painting kit for those of an artistic bent. A family of huge, fluffy bats was nesting right outside the bathroom window.
The game drives took place early morning and late afternoon. We were thrilled with the show of wildlife. Large, lazy lions snoozing after a big kill, giraffes, wildebeest and impalas.
We spent one early morning following the tracks of a leopard and cub. Martin was persistent and, after two hours, we came across the pair running away from a family of baboons. We followed the pair for about three miles until mum and her cub climbed a large tree and allowed us to sit 14ft away and watch their daily rituals.
I spent an afternoon on a mokoro, a traditional dug-out canoe, drifting on the crystal-clear waters, with the only sounds the breezes in the reeds, exotic birdsong and frogs.
One day was spent walking with three beautiful, majestic elephants.
They belong to Doug and Sandi Groves, who dedicated their lives to caring for them after they were orphaned by culling operations years ago. The elephants now act as ambassadors for their wild counterparts and in 1999 the Living With Elephants Foundation was launched, dedicated to relieving conflict between the African elephant and human populations in Botswana.
To become personally acquainted, observe and interact with these silent beauties was one of the most joyous experiences of my life.
On our final evening our bed was wheeled on to the terrace for a night under the stars - to be woken by the wonderful sound of a hippo grunting and munching happily, 5ft beneath my bed.
Next, we headed east for the Seychelles.
Arriving by light aircraft on the island of Desroches was like the opening sequence of Fantasy Island. Desroches is a three-mile long castaway island, with immaculate beaches, azure waters and coral reefs. It offers exquisite gourmet food, luxurious surroundings and a compulsory instruction to lie back and kick off your shoes. Even the general manager hasn't had a pair of shoes on for two years. I revelled in dining on fresh sashimi, seafood and fine wine while in bare feet.
Days were spent cycling around the island, visiting the giant tortoises to give them a daily scratch under the chin, kayaking and snorkelling on a beautiful reef.
The sea is teeming. There was a kaleidoscope of fish, lemon and reef sharks, graceful stingrays winging their way past you and - the ultimate joy - swimming alongside an enormous hawksbill turtle.
After six nights we moved on to the Banyan Tree on the island of Mahe.
Calm waters were exchanged for huge, thundering white horses on a beautiful beach, Intendance Bay, famed for its incredible granite rock formations.
The colonial-style Banyan Tree winds up the hillside, and all suites have private pools, Jacuzzis and spectacular views.
Getting around was fun. The resort was steep, so served by golf buggies.
Every night I was treated to a wonderful show while indulging in a sunset massage on our terrace: the sight of huge bats riding the thermals above, swooping for insects.
Although each place was different, they all have one thing in common, conservation. Ethical tourism at its best.
First published in the Daily Mail - October 2015
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