Your calls always answered within 5 rings.
Departure from Ghana was cancelled and rescheduled for the next day. A bit of an inconvenience.
Tammy, a big thanks to your team for getting a flight rearranged on the day of the cyber attack . I was repeatedly told by the check-in staff they couldn't book me on a later flight until I received an email from Air France. One of your colleagues spoke to the check in staff and I was able to get the next flight, an overnight stay in Paris and catch the Libreville flight the next day.
When our return flight arrangements were changed at the last minute, there was a chance we’d miss our connection back to London. Raj stepped in and sorted new flights to ensure we got home safely. We’ve used DialAFlight for many years due to their excellent service and great prices! Highly recommended!
When I had questions someone was there quickly at the end of an email to sort it.
Very friendly and easy throughout. Thank you
A fabulous trip, everything went smoothly, couldn’t wish for more! An excellent job thank you Wayne
Brilliant service for years - never been beaten thanks to Jonathan Greaves. Excellent help, advice and service.
Trusted, reliable, knowledgeable and in safe hands
Everything was planned to the last detail and it all ran to perfection.
Excellent service from start to finish. Made my trip very easy and stress free. Thank you so much.
My flight got cancelled and Jamie and Joe were great - very helpful contacting the airline and soring everything out for me.
Great service from start to finish and was always on hand to answer questions
Excellent communication from Hannah. Very impressed! Everything on our 4 flights worked well. Like the app too.
Thank you to Leah. She always got back to me and was a great help in dealing with my various questions.
Enterprise were terrific. We had accidentally booked a manual car and not noticed. They changed it for an automatic model at no charge. On the return day we noticed a low down crack in the windscreen (we had taken their windscreen and tyre insurance). We told the agent who quickly got us to deal with the paperwork and then drove us up to the terminal. Yes the car was not the newest and showed signs of previous damage but the staff were absolutely first class.
Grant Pattinson is an exceptional travel consultant with a wealth of knowledge. His professionalism and personality are a rarity these days.
Transfer at Johannesburg on the way home could have been a problem due to queues, but we were OK.
Fantastic service. Everything went according to plan. Thank you.
Professional, friendly and supportive - everyone within the company
Marty was amazing, super efficient, professional and my trip was seamless. Thank you!
Dexter was absolutely amazing and kept in touch from beginning to end. Everything about our holiday was planned to perfection so thank and would definitely book with you again.
Another wild safari organised by Stacey. This time it was Zimbabwe and Zambia and what an amazing time we had. She really is an expert on all things Africa!
An awesome holiday thank you. Everything ran smoothly, the accommodation and activities were fabulous.
Seamless travel, excellent accommodation and any help required at the end of a phone or email. Five star service as always.
Proud of you all as a team
Pre trip you arranged my flights and sorted out the ridiculous change Lufthansa wanted to impose. When an incoming plane had a bird strike and was grounded you then quickly sorted out my rebooking of two international flights. Very professional and reassuring in the circumstances with SAA Airlink being totally incompetent.
Thanks to Scott Mayes - brilliant as always
Everything worked out well. I have been buying my tickets from DialAFlight since 2006
A link to online check in for the return flight like you do for the outward flight would be really helpful
The DialAFlight team made it easy to plan, book and take a fantastic trip - just what we wanted.
I'm a travel company's worst nightmare.I want adventure, but not scary, I want total luxury but not in-your-face formality...and a beach, but a Robinson Crusoe one. And I want gourmet food and a world-class spa. The suggestion was an African safari followed by a relaxing island retreat in the Seychelles.
As a little girl, I'd always dreamed of going to Africa. My mother would say it was a consequence of watching Born Free and endless episodes of Daktari. I imagined I was Paula Tracy decked out in appropriate safari gear, riding high on the back of Clarence The Cross-Eyed Lion - accompanied by Judy the adorable chimpanzee.
So I embarked on my first true experience of Africa: Botswana and the Okavango Delta, an area that covers 3.2-million acres when in full flood. A lush, green sparkling jewel made up of permanent and semi-permanent channels, lagoons, islands and floodplains.
We flew to Johannesburg, then took a two-hour flight to Maun in Botswana and from there a ten-minute light aircraft transfer to the middle of the Delta.
Our guide Martin met me and my husband Brian and whisked us off to our home for the next three days. Sanctuary Baines' Camp has five bedrooms, on stilts and connected to the communal dining area by swing bridges. It has a swimming pool, although the day I wanted to use it a rather large elephant was hogging it and I wasn't about to argue.
The evenings were spent exchanging stories of the day's animal encounters, followed by early nights. The luxurious suites, with terraces, had all mod cons, including a watercolour painting kit for those of an artistic bent. A family of huge, fluffy bats was nesting right outside the bathroom window.
The game drives took place early morning and late afternoon. We were thrilled with the show of wildlife. Large, lazy lions snoozing after a big kill, giraffes, wildebeest and impalas.
We spent one early morning following the tracks of a leopard and cub. Martin was persistent and, after two hours, we came across the pair running away from a family of baboons. We followed the pair for about three miles until mum and her cub climbed a large tree and allowed us to sit 14ft away and watch their daily rituals.
I spent an afternoon on a mokoro, a traditional dug-out canoe, drifting on the crystal-clear waters, with the only sounds the breezes in the reeds, exotic birdsong and frogs.
One day was spent walking with three beautiful, majestic elephants.
They belong to Doug and Sandi Groves, who dedicated their lives to caring for them after they were orphaned by culling operations years ago. The elephants now act as ambassadors for their wild counterparts and in 1999 the Living With Elephants Foundation was launched, dedicated to relieving conflict between the African elephant and human populations in Botswana.
To become personally acquainted, observe and interact with these silent beauties was one of the most joyous experiences of my life.
On our final evening our bed was wheeled on to the terrace for a night under the stars - to be woken by the wonderful sound of a hippo grunting and munching happily, 5ft beneath my bed.
Next, we headed east for the Seychelles.
Arriving by light aircraft on the island of Desroches was like the opening sequence of Fantasy Island. Desroches is a three-mile long castaway island, with immaculate beaches, azure waters and coral reefs. It offers exquisite gourmet food, luxurious surroundings and a compulsory instruction to lie back and kick off your shoes. Even the general manager hasn't had a pair of shoes on for two years. I revelled in dining on fresh sashimi, seafood and fine wine while in bare feet.
Days were spent cycling around the island, visiting the giant tortoises to give them a daily scratch under the chin, kayaking and snorkelling on a beautiful reef.
The sea is teeming. There was a kaleidoscope of fish, lemon and reef sharks, graceful stingrays winging their way past you and - the ultimate joy - swimming alongside an enormous hawksbill turtle.
After six nights we moved on to the Banyan Tree on the island of Mahe.
Calm waters were exchanged for huge, thundering white horses on a beautiful beach, Intendance Bay, famed for its incredible granite rock formations.
The colonial-style Banyan Tree winds up the hillside, and all suites have private pools, Jacuzzis and spectacular views.
Getting around was fun. The resort was steep, so served by golf buggies.
Every night I was treated to a wonderful show while indulging in a sunset massage on our terrace: the sight of huge bats riding the thermals above, swooping for insects.
Although each place was different, they all have one thing in common, conservation. Ethical tourism at its best.
First published in the Daily Mail - October 2015
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