Your calls always answered within 5 rings.
Everything went well.
I had the wheelchair service all the way through which made my travel very comfortable and that's the reason I will always book my travels with you.
Excellent service. Will always recommend you to family and friends.
Phone calls aways answered promptly as promised. Stevi and Fergus gave an excellent service and we are extremely grateful for their help in making our travel arrangements perfect.
Great service - thanks
Bradley was great once again.
Stacey does it every time! We have booked all of our big holidays through her and she never fails to design and organise an amazing break. This time she exceeded all expectations and every tiny detail was covered. Her expert knowledge about safaris made our holiday a truly magical experience, and every person on our trip (7) agreed it was the best holiday we have ever been on.
Everything went just as it should!
Absolutely delighted with all the arrangements. DialAFlight have always provided excellent service at a competitive price and Samuel in particular has been superb
All went very smoothly
We had a brilliant trip - thank you so much!
Excellent service from start to finish. Special shout out to Travis
Such a great travel manager - would recommend highly. Thanks Teddy.
Efficient service and good follow up prior to our trip.
Pleased with the customer service
Very helpful, capable and professional staff at every contact. Thank you.
After a delay from Edinburgh to Paris I arrived in Malawi to find my baggage left in Paris. It took two days to arrive. Not your fault but just want to let you know.
Great service from Damian and DialAFlight team
Prompt, friendly, efficient service. Thank you.
Your helpline service goes an extra mile. You were able to check us in when I had no internet. Thank you very much. I will travel with you again and I have recommended you to 3 other families.
I travelled with full tranquility knowing that I had 24/7 support. Thank you.
As always with DialAFlight, the experience was excellent. Everything was handled very efficiently, the communication was excellent and the team friendly and ready to help. A fantastic service all round.
Billy Gardner was in constant contact when our flights were delayed and cancelled. He ensured that alternative flights were organised so we made the connection for our safari! I previously thought I could make bookings myself more cheaply so I was pleasantly surprised when you actually came out at exactly the same cost and in some instances cheaper
Kirsty was brilliant, as always.
Excellent service both in buying tickets but subsequently in addressing queries when overseas. Always quick and helpful in responses - builds real confidence should any problems arise that they can be addressed.
Olivia has been amazing and our trip went extremely smoothly thanks to her. Highly recommend!
The different baggage weight allowances between the internal and the international flights was not highlighted. This would have been a nightmare if we had hadn't worked it out for ourselves.
Another well organised set of flights. All ran smoothly. Great service.
Had a lovely holiday, well organised, hassle free and stress free - what more could one ask for?
Not your fault but I would not want to have a Hyundai hire car again - the one in Kimberley was awful, noisy and tinny. Not good for the 400 mile journey I had to do with it. On the other hand the Mitsubishi in Johannesburg, which I hadn't had before, was excellent and a very nice car.
I'm a travel company's worst nightmare.I want adventure, but not scary, I want total luxury but not in-your-face formality...and a beach, but a Robinson Crusoe one. And I want gourmet food and a world-class spa. The suggestion was an African safari followed by a relaxing island retreat in the Seychelles.
As a little girl, I'd always dreamed of going to Africa. My mother would say it was a consequence of watching Born Free and endless episodes of Daktari. I imagined I was Paula Tracy decked out in appropriate safari gear, riding high on the back of Clarence The Cross-Eyed Lion - accompanied by Judy the adorable chimpanzee.
So I embarked on my first true experience of Africa: Botswana and the Okavango Delta, an area that covers 3.2-million acres when in full flood. A lush, green sparkling jewel made up of permanent and semi-permanent channels, lagoons, islands and floodplains.
We flew to Johannesburg, then took a two-hour flight to Maun in Botswana and from there a ten-minute light aircraft transfer to the middle of the Delta.
Our guide Martin met me and my husband Brian and whisked us off to our home for the next three days. Sanctuary Baines' Camp has five bedrooms, on stilts and connected to the communal dining area by swing bridges. It has a swimming pool, although the day I wanted to use it a rather large elephant was hogging it and I wasn't about to argue.
The evenings were spent exchanging stories of the day's animal encounters, followed by early nights. The luxurious suites, with terraces, had all mod cons, including a watercolour painting kit for those of an artistic bent. A family of huge, fluffy bats was nesting right outside the bathroom window.
The game drives took place early morning and late afternoon. We were thrilled with the show of wildlife. Large, lazy lions snoozing after a big kill, giraffes, wildebeest and impalas.
We spent one early morning following the tracks of a leopard and cub. Martin was persistent and, after two hours, we came across the pair running away from a family of baboons. We followed the pair for about three miles until mum and her cub climbed a large tree and allowed us to sit 14ft away and watch their daily rituals.
I spent an afternoon on a mokoro, a traditional dug-out canoe, drifting on the crystal-clear waters, with the only sounds the breezes in the reeds, exotic birdsong and frogs.
One day was spent walking with three beautiful, majestic elephants.
They belong to Doug and Sandi Groves, who dedicated their lives to caring for them after they were orphaned by culling operations years ago. The elephants now act as ambassadors for their wild counterparts and in 1999 the Living With Elephants Foundation was launched, dedicated to relieving conflict between the African elephant and human populations in Botswana.
To become personally acquainted, observe and interact with these silent beauties was one of the most joyous experiences of my life.
On our final evening our bed was wheeled on to the terrace for a night under the stars - to be woken by the wonderful sound of a hippo grunting and munching happily, 5ft beneath my bed.
Next, we headed east for the Seychelles.
Arriving by light aircraft on the island of Desroches was like the opening sequence of Fantasy Island. Desroches is a three-mile long castaway island, with immaculate beaches, azure waters and coral reefs. It offers exquisite gourmet food, luxurious surroundings and a compulsory instruction to lie back and kick off your shoes. Even the general manager hasn't had a pair of shoes on for two years. I revelled in dining on fresh sashimi, seafood and fine wine while in bare feet.
Days were spent cycling around the island, visiting the giant tortoises to give them a daily scratch under the chin, kayaking and snorkelling on a beautiful reef.
The sea is teeming. There was a kaleidoscope of fish, lemon and reef sharks, graceful stingrays winging their way past you and - the ultimate joy - swimming alongside an enormous hawksbill turtle.
After six nights we moved on to the Banyan Tree on the island of Mahe.
Calm waters were exchanged for huge, thundering white horses on a beautiful beach, Intendance Bay, famed for its incredible granite rock formations.
The colonial-style Banyan Tree winds up the hillside, and all suites have private pools, Jacuzzis and spectacular views.
Getting around was fun. The resort was steep, so served by golf buggies.
Every night I was treated to a wonderful show while indulging in a sunset massage on our terrace: the sight of huge bats riding the thermals above, swooping for insects.
Although each place was different, they all have one thing in common, conservation. Ethical tourism at its best.
First published in the Daily Mail - October 2015
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