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Usual excellent service from DialAFlight, thank you. Only negative was the chaos at the airports at both ends.
Great service and amazing support network. Really appreciated the pre and post trip communication. Excellent service.
Flights worked to schedule and the only negative is that the food served on BA is awful - but not your fault
Excellent service
Thanks to Hayley and her team!
Theo's efficiency and professionalism was very impressive at every point of contact and especially when my flight was cancelled. Will recommend him and DialAFlight at every opportunity
Our Travel Manager Roray was excellent. He kept us informed of everything we needed to make our long awaited dream holiday booked way back in 2019.
Personnel all very helpful and well informed
I've dealt with Ashley Homewood for the past five years. Every flight I have booked has been backed by his personal service. Nothing is too much trouble and he's always prompt with his replies to my many questions.
My wife's flight was cancelled whilst in South Africa from Durban to Johannesburg. Michael managed to get her on another flight within hours, great service.
Everyone I spoke to was friendly and eager to give support
Excellent in all aspects. Cannot be faulted.
Always had very positive experiences with DialAFlight. Kennedy was exceptionally helpful and easy to talk to
Great service as always
Great service as always
Great service as always
Joe is brilliant at finding the best flights and his endless knowledge is baffling sometimes. For every holiday, long or short haul I don't look anywhere else. I thoroughly recommend Zanzibar if you are thinking of where to go away! Didn't even cross my mind until Joe mentioned it.
We really enjoy working with Aidan Pinder - he’s efficient with a sense of humour and always finds a way forward.
All went smoothly
Gino was incredibly helpful. Amazing customer service.
DialAFlight - and Noah in particular - were outstanding! Unfortunately TAP Air was dreadful
John Huff is great
Perfect service
Des Wing is fabulous! He has organised a few trips now for me and they all deliver.
Excellent
Recommend using London City airport, very smooth and efficient. Landed and out of the airport in 35 minutes!
Wonderful trip
Fantastic customer service as always
Wonderful personal service by Glen. Highly recommended...
Very helpful and service was excellent. Will use DialAFlight in future.
I'm a travel company's worst nightmare.I want adventure, but not scary, I want total luxury but not in-your-face formality...and a beach, but a Robinson Crusoe one. And I want gourmet food and a world-class spa. The suggestion was an African safari followed by a relaxing island retreat in the Seychelles.
As a little girl, I'd always dreamed of going to Africa. My mother would say it was a consequence of watching Born Free and endless episodes of Daktari. I imagined I was Paula Tracy decked out in appropriate safari gear, riding high on the back of Clarence The Cross-Eyed Lion - accompanied by Judy the adorable chimpanzee.
So I embarked on my first true experience of Africa: Botswana and the Okavango Delta, an area that covers 3.2-million acres when in full flood. A lush, green sparkling jewel made up of permanent and semi-permanent channels, lagoons, islands and floodplains.
We flew to Johannesburg, then took a two-hour flight to Maun in Botswana and from there a ten-minute light aircraft transfer to the middle of the Delta.
Our guide Martin met me and my husband Brian and whisked us off to our home for the next three days. Sanctuary Baines' Camp has five bedrooms, on stilts and connected to the communal dining area by swing bridges. It has a swimming pool, although the day I wanted to use it a rather large elephant was hogging it and I wasn't about to argue.
The evenings were spent exchanging stories of the day's animal encounters, followed by early nights. The luxurious suites, with terraces, had all mod cons, including a watercolour painting kit for those of an artistic bent. A family of huge, fluffy bats was nesting right outside the bathroom window.
The game drives took place early morning and late afternoon. We were thrilled with the show of wildlife. Large, lazy lions snoozing after a big kill, giraffes, wildebeest and impalas.
We spent one early morning following the tracks of a leopard and cub. Martin was persistent and, after two hours, we came across the pair running away from a family of baboons. We followed the pair for about three miles until mum and her cub climbed a large tree and allowed us to sit 14ft away and watch their daily rituals.
I spent an afternoon on a mokoro, a traditional dug-out canoe, drifting on the crystal-clear waters, with the only sounds the breezes in the reeds, exotic birdsong and frogs.
One day was spent walking with three beautiful, majestic elephants.
They belong to Doug and Sandi Groves, who dedicated their lives to caring for them after they were orphaned by culling operations years ago. The elephants now act as ambassadors for their wild counterparts and in 1999 the Living With Elephants Foundation was launched, dedicated to relieving conflict between the African elephant and human populations in Botswana.
To become personally acquainted, observe and interact with these silent beauties was one of the most joyous experiences of my life.
On our final evening our bed was wheeled on to the terrace for a night under the stars - to be woken by the wonderful sound of a hippo grunting and munching happily, 5ft beneath my bed.
Next, we headed east for the Seychelles.
Arriving by light aircraft on the island of Desroches was like the opening sequence of Fantasy Island. Desroches is a three-mile long castaway island, with immaculate beaches, azure waters and coral reefs. It offers exquisite gourmet food, luxurious surroundings and a compulsory instruction to lie back and kick off your shoes. Even the general manager hasn't had a pair of shoes on for two years. I revelled in dining on fresh sashimi, seafood and fine wine while in bare feet.
Days were spent cycling around the island, visiting the giant tortoises to give them a daily scratch under the chin, kayaking and snorkelling on a beautiful reef.
The sea is teeming. There was a kaleidoscope of fish, lemon and reef sharks, graceful stingrays winging their way past you and - the ultimate joy - swimming alongside an enormous hawksbill turtle.
After six nights we moved on to the Banyan Tree on the island of Mahe.
Calm waters were exchanged for huge, thundering white horses on a beautiful beach, Intendance Bay, famed for its incredible granite rock formations.
The colonial-style Banyan Tree winds up the hillside, and all suites have private pools, Jacuzzis and spectacular views.
Getting around was fun. The resort was steep, so served by golf buggies.
Every night I was treated to a wonderful show while indulging in a sunset massage on our terrace: the sight of huge bats riding the thermals above, swooping for insects.
Although each place was different, they all have one thing in common, conservation. Ethical tourism at its best.
First published in the Daily Mail - October 2015
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