020·7962·9933
Excellent service as usual
Everything worked like clockwork. Cape Town was excellent and the advice on attractions and things to do was spot on
A big thank you to Thomas for organising our holiday. Definitely would recommend to family and friends.
I appreciated being contacted shortly before travelling to ensure everything was OK and then to warn us about the pending storm
We were given all the information we needed, including how to manage the corona virus. Everyone we spoke to was knowledgeable and explained things in accessible terms.
Brody was extremely helpful, answering all my numerous questions promptly and to my satisfaction.
I found DialAFlight very helpful and they were very professional. Will definitely book again.
Gary excellent as always.
Everything went completely as planned. Robert was excellent every step of the way and managed to sort all questions and queries that I had. Will definitely be using DailAFlight again and will be recommending them to all family and friends.
Always excellent service from Ryan
The whole booking process, endless advice and reassurance from Annabelle, the actual safari itinerary and company were all fantastic. The safari guide was 100% amazing, lovely man very informative great driver in some pretty tricky driving conditions, the accommodation and food provided was faultless. Only complaint is that it went too quickly and we wished we had booked more time at Mombasa. Truly awesome memories and 110% would recommend DialAFlight
Fabulous holiday, good flight, great hotel fantastic all round
Your service was OK but I would prefer another airline when I travel next time
Good company, delivered as promised
Excellent customer service.
Keep up the good work!
Planned brilliantly. Will definitely use DialAFlight again. Great value
Thank you - excellent service!
All changes to the original flight were efficiently done and worked perfectly.
The first time I have used DialAFlight and am very happy with all the arrangements and communication.
Alfie is great. Really helpful.
Never used DialAFlight before but I was very impressed. My consultant Lawrence was fantastic, very friendly and helpful. Will use again.
The overall experience was excellent and I would not hesitate to use DialAFlight again.
Excellent service in the face of challenging circumstances. 24 hour emergency system works brilliantly
Quick phone call to book flights and lots of follow up advice.
Had a very good flight home - thank you for your very good service
Great trip with no hiccups
More country-specific information would have been useful. For example, getting hold of cash in small denominations before departure. Liked the app and the arrangements were perfect.
Everything worked out well. Thank you for the excellent customer service you do offer to me and my husband. We are never disappointed by your service or advice.
For the past 15 years I have been booking twice a year with a competitor. Since the last two longhaul trips with DialAFlight, I will not book with them anymore. The service with DialAFlight is excellent and I was referred to you by a friend. The consultants are very respectful and professional.
Our guide was enthusiastic to show us Marrakech's historic sites.
At first, he did so, starting with a visit to the glorious Ali Ben Youssef Madrasa, known for its Islamic art of calligraphy and decoration. But soon, all pretence at sightseeing was cast aside as he led his clients from one friend's shop to another's.
EMBRACING THE BUZZ
This was our first lesson for enjoying Marrakech. It is a maelstrom of market forces and everyone wants a piece of the tourist action. That's what gives it a vitality like nowhere else on earth - and the trick is to embrace all this hustle and bustle and enjoy the experience.
Scooters buzz pedestrians, pedestrians shout back; the muezzin calls the faithful to prayer; street food vendors press their offerings on the hungry.
From all directions, crowds funnel into the passageways of the souks, selling every sort of trinket, carpet, basket, clothes, leather work, spices and metalwork as their shopkeepers stand by, ever vigilant for a new customer. Westfield it isn't.
A PLACE TO RELAX
And here is the second lesson. You need a lovely hotel as a relaxing retreat from the excitement of the city. Ours was initially not easy to find. On arrival, we drove through the rose-red city walls and slowed to a crawl. We were in the medina – the heart of old Marrakech.
Where was our hotel? Suddenly, out of the hubbub, a khaki-uniformed doorman appeared and ushered us down a narrow passageway, though a carved wooden door and into the cool of La Sultana Marrakech.
Only three-and-a-half hours earlier, we'd been in London. Now, we were enjoying a welcoming glass of almond milk on the hotel's roof garden, looking out in one direction to the peaks of the Atlas Mountains and in another to the minarets of the old city.
Below us were the 17th century tombs of the city's one-time ruling family and, on a nearby telegraph pole, a couple of storks nested in the sun.
Soon, we left the tranquillity of the hotel to attempt some bartering in the souk.
LEARNING TO BARTER
Despite my wife's best efforts, we never really picked up the art of bargaining. We found it a tricky sport. Instead, we went to a fixed-price supermarket and emerged with an assortment of slippers, lamps, baskets and plates.
Then we headed for Jemaa el-Fnaa, the largest square in Africa and certainly one of the most extraordinary public spaces in the world.
By the end of the weekend, we had seen most of the sights Marrakech has to offer, including Yves St Laurent's Majorelle Garden, which houses an enormous collection of cacti.
MIXING OLD AND NEW
So we decided to take a last look at the city with a horse and carriage. Our hotel doorman explained to the driver that we wanted a one-hour tour, combining something of the old city with a glimpse of the new.
This provided an opportunity for a third lesson. Instructions to the driver of a horse and carriage in Marrakech need to be extremely specific. An hour after we'd left the hotel he was keen to drop us at the already visited Majorelle Garden, where he stopped his barouche.
After we persuaded him to drive on our one-hour tour became two hours, as we meandered through the suburbs and even took in the city's ring road. But as least we saw more of Marrakech than we had bargained for!
We knew by now that the required mantra in Marrakech is 'go with it'. And have fun while you're doing it.
In La Sultana the mood was wonderfully relaxed - and it seemed the right time to join a cookery class.
COOKING LIKE A LOCAL
We were taught how to make the Moroccan speciality, tagine - a slow-cooked stew featuring spices, nuts and dried fruits. It takes its name from the earthenware pot in which it's cooked.
We thoroughly learned the lesson that Marrakech is so gloriously in your face that the perfect plan is to revel in the chaos - and stay somewhere that's perfect to simply switch off.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.
Not quite what you're looking for? We can easily customise an offer to suit your exact requirements
Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Let us extend the personalised service of your booking into your holiday with great prices on business class flights ready to add a touch of class to your trip.
Take the stress out of travelling with a host of wonderful perks on offer from priority check-in and premium lounge access to chauffeur service and fine in-flight dining, plus the supreme comfort of a fully-reclining seat.
Call us to see how much you could save on Business Class flights.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients. We’ll maintain your preferred airline loyalty programmes and you’ll have 24/7 support wherever you are in the world.
