Based on 8959 reviews on Trustpilot
020·7962·9933
The guy who helped us, was amazing.
Over the years we have had excellent service from Oliver and the team at DialAFlight. Cannot recommend them highly enough.
Great service thanks. We'll be booking again
Leah and Aidan. Thank you for the amazing service and for professional touch. Much appreciated
Thank you for being brilliant
A little more help with the VeriFLY app would be great
Oli and your team, you are doing a good job. Keep it up. I have told my friends you are the best for travel
Quick action when flights were cancelled.
Everything was excellent - I will strongly recommend
DialAFlight customer service exceeded expectations. I will definitely book with you again and recommend to others
Danny was incredibly helpful. Thanks so much for the communication and rescheduling. Flights painless
Sarah is an absolute star and so proactive and helpful with all my flight plans that have been complicated over the last year. There is also always someone available to help if she is not around. Great service, thank you
Shelley and colleagues always pro-active when COVID threatened to derail holiday. Fortunately all worked out well in the end!
You played your part very, very well and will definitely recommend friends to you
Awesome service
Matthew and his team kept me updated throughout a particularly challenging journey. It took 8 amendments to my flight due to BA cancellations.
In times of Covid you guys have been excellent. Thank you.
I having been using DialAFlight for 18 years and have never been able to fault. Always offer above and beyond service and go out of their way. Connie was exceptional during Covid. Highly, highly recommend.
I always revert back to DialAflight because you give me a wide range of options.
Great communication and update
The team were professional and extremely helpful, especially when the airline cancelled our flights whilst we were abroad. Thanks especially to Harrison and Graham.
Guy and Ross are my gurus and are absolutely lovely. They have worked hard trying to sort out flights and travel requirements and been with me all the way.
DialAFlight brilliant as usual. Pity about shambolic BA customer services
From the moment that I phoned Callum pre covid to book flights to visit family until now the service has been simply outstanding. The disruption that we had with two trips that had to be cancelled due to restrictions Callum always kept us informed about our options and he went the extra mile to help us. Our flights got cancelled 4 days before. Callum managed to find us new flights and made our trip to visit family for first time in 6 years possible. I can’t praise and thank you enough.
Excellent customer service taking our needs into consideration and providing advice and guidance along the way including a designated contact. As always, well done and we are very happy customers who will continue using the services of DialAflight. Thank you Bradley and team.
It makes travelling so much easier booking with DialAFlight and I appreciate them keeping us up to date.
Neil was superb throughout. I’ve left positive reviews everywhere.
Many thanks to Darryl and team for getting us back as quickly as possible under the trying circumstances. The paperwork and bureaucracy that has to be followed to the letter is anything but fun. That's why I wish to thank DialAFlight for keeping in touch with me, for answering my many questions and for their willingness to solve whatever problem arose. I was very impressed and grateful for their help and support.
Impressed that handover from one person to another was very smooth
I was so impressed when I got a message advising where we had visited had been added to the red list. They were very helpful and were available 24/7. You have gained a happy customer. Your customer service is the best..
Our guide was enthusiastic to show us Marrakech's historic sites.
At first, he did so, starting with a visit to the glorious Ali Ben Youssef Madrasa, known for its Islamic art of calligraphy and decoration. But soon, all pretence at sightseeing was cast aside as he led his clients from one friend's shop to another's.
EMBRACING THE BUZZ
This was our first lesson for enjoying Marrakech. It is a maelstrom of market forces and everyone wants a piece of the tourist action. That's what gives it a vitality like nowhere else on earth - and the trick is to embrace all this hustle and bustle and enjoy the experience.
Scooters buzz pedestrians, pedestrians shout back; the muezzin calls the faithful to prayer; street food vendors press their offerings on the hungry.
From all directions, crowds funnel into the passageways of the souks, selling every sort of trinket, carpet, basket, clothes, leather work, spices and metalwork as their shopkeepers stand by, ever vigilant for a new customer. Westfield it isn't.
A PLACE TO RELAX
And here is the second lesson. You need a lovely hotel as a relaxing retreat from the excitement of the city. Ours was initially not easy to find. On arrival, we drove through the rose-red city walls and slowed to a crawl. We were in the medina – the heart of old Marrakech.
Where was our hotel? Suddenly, out of the hubbub, a khaki-uniformed doorman appeared and ushered us down a narrow passageway, though a carved wooden door and into the cool of La Sultana Marrakech.
Only three-and-a-half hours earlier, we'd been in London. Now, we were enjoying a welcoming glass of almond milk on the hotel's roof garden, looking out in one direction to the peaks of the Atlas Mountains and in another to the minarets of the old city.
Below us were the 17th century tombs of the city's one-time ruling family and, on a nearby telegraph pole, a couple of storks nested in the sun.
Soon, we left the tranquillity of the hotel to attempt some bartering in the souk.
LEARNING TO BARTER
Despite my wife's best efforts, we never really picked up the art of bargaining. We found it a tricky sport. Instead, we went to a fixed-price supermarket and emerged with an assortment of slippers, lamps, baskets and plates.
Then we headed for Jemaa el-Fnaa, the largest square in Africa and certainly one of the most extraordinary public spaces in the world.
By the end of the weekend, we had seen most of the sights Marrakech has to offer, including Yves St Laurent's Majorelle Garden, which houses an enormous collection of cacti.
MIXING OLD AND NEW
So we decided to take a last look at the city with a horse and carriage. Our hotel doorman explained to the driver that we wanted a one-hour tour, combining something of the old city with a glimpse of the new.
This provided an opportunity for a third lesson. Instructions to the driver of a horse and carriage in Marrakech need to be extremely specific. An hour after we'd left the hotel he was keen to drop us at the already visited Majorelle Garden, where he stopped his barouche.
After we persuaded him to drive on our one-hour tour became two hours, as we meandered through the suburbs and even took in the city's ring road. But as least we saw more of Marrakech than we had bargained for!
We knew by now that the required mantra in Marrakech is 'go with it'. And have fun while you're doing it.
In La Sultana the mood was wonderfully relaxed - and it seemed the right time to join a cookery class.
COOKING LIKE A LOCAL
We were taught how to make the Moroccan speciality, tagine - a slow-cooked stew featuring spices, nuts and dried fruits. It takes its name from the earthenware pot in which it's cooked.
We thoroughly learned the lesson that Marrakech is so gloriously in your face that the perfect plan is to revel in the chaos - and stay somewhere that's perfect to simply switch off.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements
Clients range from TV companies to Space agencies, investment banks to firms recruiting nurses, doctors and teachers around the world. One saves tigers, elephants and and orang-utans, another clears landmines around the world.
But they all have one thing in common. They love the unique DialAFlight approach. Read more here
Let us extend the personalised service of your booking into your holiday with great prices on business class flights ready to add a touch of class to your trip.
Take the stress out of travelling with a host of wonderful perks on offer from priority check-in and premium lounge access to chauffeur service and fine in-flight dining, plus the supreme comfort of a fully-reclining seat.
Call us to see how much you could save on Business Class flights.
Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
What could be better than giving someone the Gift of Travel?
Starting at just £50, with no maximum value, DialAFlght's 'Gift of Travel' vouchers make the perfect present for any occasion or celebration.
And it couldn't be simpler to organise, just contact one of our travel experts today and they will organise a personalised travel voucher to be sent out.
BACK TO TOP
