No complaints
Liam was great as always. I needed to book an urgent flight home and he was great, supportive and patient. I highly recommend
So disappointed and embarrassed with the condition of the arrival hall and baggage collection area at Edinburgh airport. Toilets were a disgrace and I will be complaining. All our connections were on time and baggage did not get lost! Thanks DialAFlight
Great, informative service would definitely use again.
We had an issue with Bluu car rental charging us over a thousand pounds despite our pre paid voucher being given. Spoke to Jeff our travel consultant on our return and the issue was resolved in 24 hours, refund paid.
Excellent service and easy to use
Oli de Bernier is excellent and I look forward to him assisting me with my next holiday.
A great professional service. Thank you Monika!
Tony is amazing. Everything went well and when we needed help he was right there for us. Amazing. Inspiring!
Very helpful. Bay hotel not quite as good as hoped
I only use DialAFlight now as Shane Graham provides excellent service and is available at all times to support me.
Thank you Paul once again. All worked perfectly.
All superb - BLUU car hire was excellent. Many thanks for the advice and bookings Lloyd
A disappointment was that there was no business class lounge available to us at Zanzibar airport. KLM apparently doesn’t have a contract with the lounge and we would have had to pay to enter. No notification of this so 3 hrs waiting at the gate. Not acceptable on a business class ticket
BA flight late so missed connection and lost a day's holiday
Missed an outbound connection due to BA flight delay. Good job that we had booked with Teddy. Next flight sorted eventually even though we arrived at our final destination 11 hours late.
Everything went according to plan. I don't feel confident booking online and you chaps held my hand throughout. Definitely would recommend you.
Best travel agent. Thank you Scott.
Noah was very helpful
Roger was great.
Isaac is alway very helpful and professional. Thank you as always.
Reid and Vinnie fab as usual
Roger Smith was simply outstanding in meeting our requirements and very 'hands on' with seeing our travel arrangements through without a hitch. I would not hesitate to recommend DialAFlight to anyone and will most definitely be calling on their services for our personal family use in the future.
Great service again from Bradley.
I’ve had fantastic service every time. Good quotes/quick service/helpful staff. It’s such a pleasure booking flights through DialAFlight
Nicky was amazing, professional and very committed. Will be using her again
We had a problem when arriving at Kilimanjaro Airport as nobody was there to meet us. Apparently Leopard Tours had not been advised of our new flight time. This meant we did not get to our hotel until 5am which was not a great start given we started the trek the following day
Samuel was super helpful and we will always come back to him and DialAFlight
Thanks for prompts and support
Michelle as usual was amazing
Our guide was enthusiastic to show us Marrakech's historic sites.
At first, he did so, starting with a visit to the glorious Ali Ben Youssef Madrasa, known for its Islamic art of calligraphy and decoration. But soon, all pretence at sightseeing was cast aside as he led his clients from one friend's shop to another's.
EMBRACING THE BUZZ
This was our first lesson for enjoying Marrakech. It is a maelstrom of market forces and everyone wants a piece of the tourist action. That's what gives it a vitality like nowhere else on earth - and the trick is to embrace all this hustle and bustle and enjoy the experience.
Scooters buzz pedestrians, pedestrians shout back; the muezzin calls the faithful to prayer; street food vendors press their offerings on the hungry.
From all directions, crowds funnel into the passageways of the souks, selling every sort of trinket, carpet, basket, clothes, leather work, spices and metalwork as their shopkeepers stand by, ever vigilant for a new customer. Westfield it isn't.
A PLACE TO RELAX
And here is the second lesson. You need a lovely hotel as a relaxing retreat from the excitement of the city. Ours was initially not easy to find. On arrival, we drove through the rose-red city walls and slowed to a crawl. We were in the medina – the heart of old Marrakech.
Where was our hotel? Suddenly, out of the hubbub, a khaki-uniformed doorman appeared and ushered us down a narrow passageway, though a carved wooden door and into the cool of La Sultana Marrakech.
Only three-and-a-half hours earlier, we'd been in London. Now, we were enjoying a welcoming glass of almond milk on the hotel's roof garden, looking out in one direction to the peaks of the Atlas Mountains and in another to the minarets of the old city.
Below us were the 17th century tombs of the city's one-time ruling family and, on a nearby telegraph pole, a couple of storks nested in the sun.
Soon, we left the tranquillity of the hotel to attempt some bartering in the souk.
LEARNING TO BARTER
Despite my wife's best efforts, we never really picked up the art of bargaining. We found it a tricky sport. Instead, we went to a fixed-price supermarket and emerged with an assortment of slippers, lamps, baskets and plates.
Then we headed for Jemaa el-Fnaa, the largest square in Africa and certainly one of the most extraordinary public spaces in the world.
By the end of the weekend, we had seen most of the sights Marrakech has to offer, including Yves St Laurent's Majorelle Garden, which houses an enormous collection of cacti.
MIXING OLD AND NEW
So we decided to take a last look at the city with a horse and carriage. Our hotel doorman explained to the driver that we wanted a one-hour tour, combining something of the old city with a glimpse of the new.
This provided an opportunity for a third lesson. Instructions to the driver of a horse and carriage in Marrakech need to be extremely specific. An hour after we'd left the hotel he was keen to drop us at the already visited Majorelle Garden, where he stopped his barouche.
After we persuaded him to drive on our one-hour tour became two hours, as we meandered through the suburbs and even took in the city's ring road. But as least we saw more of Marrakech than we had bargained for!
We knew by now that the required mantra in Marrakech is 'go with it'. And have fun while you're doing it.
In La Sultana the mood was wonderfully relaxed - and it seemed the right time to join a cookery class.
COOKING LIKE A LOCAL
We were taught how to make the Moroccan speciality, tagine - a slow-cooked stew featuring spices, nuts and dried fruits. It takes its name from the earthenware pot in which it's cooked.
We thoroughly learned the lesson that Marrakech is so gloriously in your face that the perfect plan is to revel in the chaos - and stay somewhere that's perfect to simply switch off.
First published in the Mail Online - February 2018
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