I was in South Africa and had to curtail my trip due to COVID and spoke to the 24 hour help desk. Particular thanks are due to Pauline who amended my travel plans promptly and to Leah my travel manager.
Gavin has been excellent! Plus Callum and Ted.
Good support in difficult times
A usual an excellent service and it's great to have a helpful agent at the end of the phone when flight changes are needed.
I want to thank Bruno for going the extra mile to get me back to the UK before the lockdown in South Africa. He answered all my questions and concerns. I have been using DAF for many years
Thank you so much Stafford for an amazing itinerary, hotels and locations. All jaw dropping good. Also thank you for coming up trumps when BA cancelled our return flight. Unlike some people travelling with other travel companies who were left stranded, you seamlessly re-arranged everything and kept us notified - a fantastic service in trying times!
Jerry was very helpful when we needed to come home early due to Coronavirus. When we need flights we can always rely on him.
The young man who sorted my flight was very helpful. He did a great job and luckily I got back safe during this very difficult time.
Whenever I emailed for information you always responded which was a great help and gave me peace of mind while I was trying to get back home to my family.
DialAFlight are just the best. And Ryan pulls out all the stops for us. Very many thanks
With a very difficult situation all members and especially Niall were brilliant. Flights changed and constantly keeping us informed
All went well
Thanks for very efficiently arranging to change my flight back given my decision to cut short my trip
Thanks for the professional and helpful service rendered while out in South Africa at the height of Covid 19, bringing me back safely to my family and friends
Thank you Lincoln, Luke and colleagues for all your help in getting us speedily back to the UK
Jacob was wonderful as were the other members of staff I spoke to in trying to get early flights out of South Africa. They have forged our loyalty for future bookings.
Lucas kept me up to date. Always receive an excellent service from him
So impressed with friendly and efficient service especially during this virus outbreak. App easy to use. Will be my go to booking agent from now on
Stan was an absolute star! Even my wife noticed.
Thank you for your help in getting my party out of Egypt before their lockdown
Went above and beyond when our flight was cancelled
You were accessible, helpful and efficient.
Fantastic service especially when flights had to be changed at the last minute. Thank you Chris and Sally
Roger was very helpful when I needed to bring my return flight forward from Cape Town.
Flights to and from George in South Africa went like clockwork with no delays or problems. Your team including Roray were brilliant in every respect especially given the pressure they are under due to CV. DAF are our new travel agent!
Fab support and advice from Mason while we were in South Africa awaiting lockdown due to Corona Virus.
I always recommend you to my friends
Devina and her colleagues were very professional. I appreciated Devina leaving me a voicemail a week before my flight wishing me a good trip. I will recommend your company to family and friends. I hope you and yours stay corona-free!
Shane was able to help me in changing my flight home. Very efficient
Under present situation I would like to express my gratitude to Rosie on your help line and Isaac on your day team. They have been exceptional. I tried to get help from insurance, British embassy, local agents to get info about when and how to get home from Cape Town. No-one would answer the phone or sent a message saying they would get back in 48 hours. Our flights were booked for the 25th March and Rosie changed our flights for no extra cost. She was helpful, unflappable, calming and friendly and answered the phone immediately.
Three-course lunches served by a personal waiter in a blossom-filled almond grove, candlelit dinners under the stars in the Sahara and a refreshing glass of local wine on a roof terrace overlooking the city of Marrakech…
This is exactly the kind of Hollywood movie-style indulgence I enjoyed in Morocco.
I knew the North African country was a popular honey-moon destination but I hadn’t bargained for quite how magical and romantic it would be.
Dar Ahlam translates from Arabic to House of Dreams and there has never been a truer name.
The five-star, all-inclusive establishment prides itself on the theatrical, from the atmospheric entrance procession through dark corridors dimly lit by candles to the ever-changing surroundings.
What might be a room furnished with a plain wooden table one day could feature three covered with tablecloths the next, with golden plates and huge, elaborate candlesticks worthy of a cathedral warmly lighting the space.
Rather than offering a set restaurant with a menu, guests never dine in the same place twice and no meal is the same everything is a (very wonderful) surprise.
The first night, following a dip in the large delightful pool, my boyfriend and I were shown by a waiter to a small building that could have been the priest’s apothecary in Romeo and Juliet: it was filled with pots and wicker baskets of fresh herbs. The scent of rosemary, lemon balm and mint filled the candlelit room while ground spices were piled high in clay pots.
If only I’d been in costume it could have been a scene from a historical drama - this was definitely my kind of hotel.
We were served a delicious pumpkin soup with sourdough bread followed by roasted chicken and lentils all infused with the spices and herbs that surrounded us.
Next day we took bicycles into the surrounding oasis and spent the morning peddling round among the palms in the hot sun. We lunched in an almond grove. The trees were in full bloom and their delightful small pink and white flowers were glorious under the bright blue sky not to mention positively bridal when petals fell confetti-like in the breeze.
The ruins of a deserted town added to the already stunningly romantic backdrop. I felt like I was starring in a Taylor Swift music video.
Our very own dining table was set up in a clearing where we were served a divine three-course lunch (oh lord, my waistline). The hotel really did think of everything even providing straw hats.
But the highlight of our stay was the night we spent in Dar Ahlam’s luxury desert camp.
After a four-hour drive I found myself more in the middle of nowhere than I’ve ever been in my life. But this didn't stop the hotel providing an astounding level of service. Our tent featured a large double bed (with hot water bottles), a bathroom and living space.
We watched the sunset, lolling on cushions at the top of a sand dune, with gin and tonics - but the best was yet to come. After dark, waiters brought out lanterns, dotting them along the sand to lead the way to dinner over the adjacent dune… and the sight when I crested the top was spellbinding.
Flickering lanterns seemed to fill the valley, lighting up the ochre sand. In the middle of it all was a table set for a formal dinner for two next to a roaring firepit, endless stars above us. Romantic beyond belief!
The next day we made our way back across the Atlas Mountains to Marrakech. Here we stayed at La Sultana Marrakech, just moments from the royal palaces, museums and souks of the city.
Intricate wooden carvings, decorative archways, alcoves with plump silky cushions - just wandering around the hotel was a voyage of discovery. The terrace on the top of the building was perfect for a crisp glass of wine at the end of the day exploring the city, the call to prayer from the nearby mosque filling the evening air.
I admit, my time in Morocco infuriated all my friends back home who were following me on Instagram. I insisted I didn't want to gloat - but who am I kidding?
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