Your calls always answered within 5 rings.
Assistance failed at Joburg on return and nearly missed international return flight
The team were helpful in arranging my Emirates flights and were particularly supportive in organising the passenger assistance I needed.
Charlotte was amazing. She listened to our travel plans and came up with best value and best timings of flights. She was friendly, patient, personable and extremely professional and efficient. When we had to make alterations and she took all the stress out of the organisation. I have already recommended DialAFlight to others and will continue to do so.
Thanks again!
So glad I booked through you, and got the connecting flights.
Very helpful with the last minute booking, fortunately no extra help was required.
All flights on time or ahead of schedule. Flight connections all worked perfectly.
Excellent service from Dominic as usual
Declan gave great service and all went very well. I have recommend him to many of my friends and will certainly use DialAFlight again
Dominic was extremely helpful and efficient -would not hesitate to recommend
Great service - Billy was brilliant and kept in touch. Would highly recommend and will be using again
Manchester Airport is in chaos - there were only 2 assistants for 6 wheelchairs! I would recommend Sausage Tree Safari Camp - the guides are VERY knowledgeable, the food is excellent and the tents are better than a 4 star hotel
Seymour was very helpful and his customer service skiils were very much appreciated
Thanks for all your support and keeping in touch as we progressed through our journey. The only feedback is the transfer time in Amsterdam on the outward journey was too tight. In the end we had 10 mins transfer time, because of a plane fault. Given LBA as the starting point which is a tricky airport in terms of weather I would always leave two hours transfer for an onwards longhaul at AMS
Fraser was perfect as always. Will continue to use DialAFlight when i next travel
All went smoothly. Having the link to book our seats and get boarding passes was a big help.
BA let us down. Their delays are awful and so is the food.
Keep up the good work
Great service as always
Virgin Atlantic was terrible. DialAFlight said they were a good airline. but I don't agree. We paid a high price and expected a MUCH BETTER service. Worst flight to South Africa ever in my 35 years of travelling back and forth
My experience of DialAFlight is really good. There are helpful staff and communication is good too.
Toby was so helpful and thorough whilst booking slightly complex flights for my daughter and her friend. No detail was missed and the trip went smoothly for them (they are 14 and had to change flights midway) I felt confident in Toby's hands and will continue to use him for all our flight bookings!
DialAFlight was exceptional arranging my tickets due to the complexity of the trip. It really made my life a lot easier.
Was a little apprehensive about travelling to Africa but it was so well organised. Holiday of a lifetime, thank you.
Another excellent safari organised by Stacey at DialAFlight.
Fantastic service
Thanks Niall. Excellent job always
Declan and team are always first class
I have been with DialAFlight for many years and I would not consider going to any other travel agency.
Claire booked everything and all went really well. Very happy with the service and will use again.
Three-course lunches served by a personal waiter in a blossom-filled almond grove, candlelit dinners under the stars in the Sahara and a refreshing glass of local wine on a roof terrace overlooking the city of Marrakech…
This is exactly the kind of Hollywood movie-style indulgence I enjoyed in Morocco.
I knew the North African country was a popular honey-moon destination but I hadn’t bargained for quite how magical and romantic it would be.
Dar Ahlam translates from Arabic to House of Dreams and there has never been a truer name.
The five-star, all-inclusive establishment prides itself on the theatrical, from the atmospheric entrance procession through dark corridors dimly lit by candles to the ever-changing surroundings.
What might be a room furnished with a plain wooden table one day could feature three covered with tablecloths the next, with golden plates and huge, elaborate candlesticks worthy of a cathedral warmly lighting the space.
Rather than offering a set restaurant with a menu, guests never dine in the same place twice and no meal is the same everything is a (very wonderful) surprise.
The first night, following a dip in the large delightful pool, my boyfriend and I were shown by a waiter to a small building that could have been the priest’s apothecary in Romeo and Juliet: it was filled with pots and wicker baskets of fresh herbs. The scent of rosemary, lemon balm and mint filled the candlelit room while ground spices were piled high in clay pots.
If only I’d been in costume it could have been a scene from a historical drama - this was definitely my kind of hotel.
We were served a delicious pumpkin soup with sourdough bread followed by roasted chicken and lentils all infused with the spices and herbs that surrounded us.
Next day we took bicycles into the surrounding oasis and spent the morning peddling round among the palms in the hot sun. We lunched in an almond grove. The trees were in full bloom and their delightful small pink and white flowers were glorious under the bright blue sky not to mention positively bridal when petals fell confetti-like in the breeze.
The ruins of a deserted town added to the already stunningly romantic backdrop. I felt like I was starring in a Taylor Swift music video.
Our very own dining table was set up in a clearing where we were served a divine three-course lunch (oh lord, my waistline). The hotel really did think of everything even providing straw hats.
But the highlight of our stay was the night we spent in Dar Ahlam’s luxury desert camp.
After a four-hour drive I found myself more in the middle of nowhere than I’ve ever been in my life. But this didn't stop the hotel providing an astounding level of service. Our tent featured a large double bed (with hot water bottles), a bathroom and living space.
We watched the sunset, lolling on cushions at the top of a sand dune, with gin and tonics - but the best was yet to come. After dark, waiters brought out lanterns, dotting them along the sand to lead the way to dinner over the adjacent dune… and the sight when I crested the top was spellbinding.
Flickering lanterns seemed to fill the valley, lighting up the ochre sand. In the middle of it all was a table set for a formal dinner for two next to a roaring firepit, endless stars above us. Romantic beyond belief!
The next day we made our way back across the Atlas Mountains to Marrakech. Here we stayed at La Sultana Marrakech, just moments from the royal palaces, museums and souks of the city.
Intricate wooden carvings, decorative archways, alcoves with plump silky cushions - just wandering around the hotel was a voyage of discovery. The terrace on the top of the building was perfect for a crisp glass of wine at the end of the day exploring the city, the call to prayer from the nearby mosque filling the evening air.
I admit, my time in Morocco infuriated all my friends back home who were following me on Instagram. I insisted I didn't want to gloat - but who am I kidding?
First published in the Mail on Sunday - November 2017
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