Could not do enough for me - excellent customer service. Highly recommend.
As always, very helpful. Well done, particularly when there was a 'long distance' problem due to coronavirus.
Robert was absolutely excellent, not fazed even when we emailed him from the Maasai Mara!
The hotel was undergoing building works which meant loud noise right by the pool. Otherwise a lovely time had. Thank you very much
You all have the same calm, helpful attitude whoever I speak to. Thank you for all your patience
Cameron was a great help
Do please continue to emphasise to travellers to carefully review COVID requirements before travelling. A number of folks were barred from boarding and so missed their flights because they had not filled out their passenger locator forms or booked their day 2 tests!
We altered our booking twice to extend our long awaited trip. Jerry as always was fabulous.
Courteous and friendly staff made things work better. Just continue to do what you do best.
A very satisfied customer
Service was good throughout.
Very good customer service. I will definitely use again
A trouble free way of booking a holiday. Worst problem dealing with Covid tests and relevant paperwork which is stressful
Many thanks foe the just concluded holidays to Zimbabwe & South Africa. We wouldn't have done it without Isaac and your team.
I've been a loyal customer for some time and the service I have received from Luke is exceptional. My cousin who booked recently on my recommendation was amazed with the level of professionalism combined with efficiency so Luke you've won another loyal customer. Several more are on the way!
Well informed pre-travel expectations were well explained otherwise it would have been a nightmare to be turned back at the airport for failure to complete all forms
Complaints and querries well covered
Samuel has yet again made my holidays stress free - he communicated well, kept me informed and answered any questions. It's because of his honesty, reliability and professionalism that I book with you.
We can’t thank you enough for the excellence of your service, your availability, willingness to check out possible changes due to Covid and overall professional high level of efficiency. The way staff cover for each other is brilliant.
I like the way you communicate with me all the way
It was tricky working my flights around covid and Aidan was so helpful.
The hotel, which was my choice, was the worst. Just a heads up for future client bookings
William is awesome.
Excellent service and help as usual. Will definitely recommend.
Thank you for your amazing service Jordan over many years. Your patience has to be recognised. I was so worried about flying but you put my mind at ease. It was good that I travelled to South Africa - with all the unrest at the moment.
I would not have managed without Roy and thank him very much for all he did to get me there and back!
Isla and her team are amazing. I recommend them to everyone. Thanks again for such a professional service
Thank you once again Isaac. Everything went very well and as usual your care was appreciated.
Very friendly and efficient. Helped with a change of date and gave loads of additional information. Can’t thank them enough
Good customer service
Our guide was enthusiastic to show us Marrakech's historic sites.
At first, he did so, starting with a visit to the glorious Ali Ben Youssef Madrasa, known for its Islamic art of calligraphy and decoration. But soon, all pretence at sightseeing was cast aside as he led his clients from one friend's shop to another's.
EMBRACING THE BUZZ
This was our first lesson for enjoying Marrakech. It is a maelstrom of market forces and everyone wants a piece of the tourist action. That's what gives it a vitality like nowhere else on earth - and the trick is to embrace all this hustle and bustle and enjoy the experience.
Scooters buzz pedestrians, pedestrians shout back; the muezzin calls the faithful to prayer; street food vendors press their offerings on the hungry.
From all directions, crowds funnel into the passageways of the souks, selling every sort of trinket, carpet, basket, clothes, leather work, spices and metalwork as their shopkeepers stand by, ever vigilant for a new customer. Westfield it isn't.
A PLACE TO RELAX
And here is the second lesson. You need a lovely hotel as a relaxing retreat from the excitement of the city. Ours was initially not easy to find. On arrival, we drove through the rose-red city walls and slowed to a crawl. We were in the medina – the heart of old Marrakech.
Where was our hotel? Suddenly, out of the hubbub, a khaki-uniformed doorman appeared and ushered us down a narrow passageway, though a carved wooden door and into the cool of La Sultana Marrakech.
Only three-and-a-half hours earlier, we'd been in London. Now, we were enjoying a welcoming glass of almond milk on the hotel's roof garden, looking out in one direction to the peaks of the Atlas Mountains and in another to the minarets of the old city.
Below us were the 17th century tombs of the city's one-time ruling family and, on a nearby telegraph pole, a couple of storks nested in the sun.
Soon, we left the tranquillity of the hotel to attempt some bartering in the souk.
LEARNING TO BARTER
Despite my wife's best efforts, we never really picked up the art of bargaining. We found it a tricky sport. Instead, we went to a fixed-price supermarket and emerged with an assortment of slippers, lamps, baskets and plates.
Then we headed for Jemaa el-Fnaa, the largest square in Africa and certainly one of the most extraordinary public spaces in the world.
By the end of the weekend, we had seen most of the sights Marrakech has to offer, including Yves St Laurent's Majorelle Garden, which houses an enormous collection of cacti.
MIXING OLD AND NEW
So we decided to take a last look at the city with a horse and carriage. Our hotel doorman explained to the driver that we wanted a one-hour tour, combining something of the old city with a glimpse of the new.
This provided an opportunity for a third lesson. Instructions to the driver of a horse and carriage in Marrakech need to be extremely specific. An hour after we'd left the hotel he was keen to drop us at the already visited Majorelle Garden, where he stopped his barouche.
After we persuaded him to drive on our one-hour tour became two hours, as we meandered through the suburbs and even took in the city's ring road. But as least we saw more of Marrakech than we had bargained for!
We knew by now that the required mantra in Marrakech is 'go with it'. And have fun while you're doing it.
In La Sultana the mood was wonderfully relaxed - and it seemed the right time to join a cookery class.
COOKING LIKE A LOCAL
We were taught how to make the Moroccan speciality, tagine - a slow-cooked stew featuring spices, nuts and dried fruits. It takes its name from the earthenware pot in which it's cooked.
We thoroughly learned the lesson that Marrakech is so gloriously in your face that the perfect plan is to revel in the chaos - and stay somewhere that's perfect to simply switch off.
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements