Your calls always answered within 5 rings.
Thanks to Philippa for excellent service as always.
Russell and his team are excellent. Fabulous service and always quick to respond to any queries.
Richard always delivers and I am grateful that we have reconnected.
We've been dealing with DialAFlight for a number of years and have always been impressed with their service.
You offer fantastic service, keep it up and thank you.
The help from Olivia was excellent as always. The choice of hotel was ideal for our short break
Callum offers a great service whether high or low spend holidays. Both are important and attention to both appreciated. Roll on the next trip!
Excellent planning and communication throughout! It was like having a personal assistant in your pocket!
Ryan is a great agent. He delivers an excellent service. I have used him for 18 years.
Excellent service all round
Great service. Calls answered promptly. Superb app. Knowledgeable and friendly staff. Couldn’t ask for more!
The information we received about having to collect baggage at Johannesburg before our connecting flight was incorrect in both directions.
Great communication as always and excellent advice and planning!
DialAFlight needs to ensure car hire companies do not attempt to impose charges the customer does not expect.
Thank you. Five stars
DialAFlight - you not only did what you promised, you exceeded that. We have and will continue to recommend you to friends and family. Thank you for the feeling of security and support that you give, along with always being there for us.
All perfect as usual with DialAFlight
All went well
The whole journey went well. Due to us not doing a big journey for a few years we had all our queries answered which made us very impressed.
All went much better with Ethiopian Airlines and Addis Ababa this time. Flights also without air pressure pains! And with good meals! Many thanks.
Elliott Webb has been great from start to finish. Always responsive and has helped us pull together an absolutely incredible trip yet again! Thank you!
Departure from Ghana was cancelled and rescheduled for the next day. A bit of an inconvenience.
Tammy, a big thanks to your team for getting a flight rearranged on the day of the cyber attack . I was repeatedly told by the check-in staff they couldn't book me on a later flight until I received an email from Air France. One of your colleagues spoke to the check in staff and I was able to get the next flight, an overnight stay in Paris and catch the Libreville flight the next day.
When our return flight arrangements were changed at the last minute, there was a chance we’d miss our connection back to London. Raj stepped in and sorted new flights to ensure we got home safely. We’ve used DialAFlight for many years due to their excellent service and great prices! Highly recommended!
When I had questions someone was there quickly at the end of an email to sort it.
Very friendly and easy throughout. Thank you
A fabulous trip, everything went smoothly, couldn’t wish for more! An excellent job thank you Wayne
Brilliant service for years - never been beaten thanks to Jonathan Greaves. Excellent help, advice and service.
Trusted, reliable, knowledgeable and in safe hands
Everything was planned to the last detail and it all ran to perfection.
Our guide was enthusiastic to show us Marrakech's historic sites.
At first, he did so, starting with a visit to the glorious Ali Ben Youssef Madrasa, known for its Islamic art of calligraphy and decoration. But soon, all pretence at sightseeing was cast aside as he led his clients from one friend's shop to another's.
EMBRACING THE BUZZ
This was our first lesson for enjoying Marrakech. It is a maelstrom of market forces and everyone wants a piece of the tourist action. That's what gives it a vitality like nowhere else on earth - and the trick is to embrace all this hustle and bustle and enjoy the experience.
Scooters buzz pedestrians, pedestrians shout back; the muezzin calls the faithful to prayer; street food vendors press their offerings on the hungry.
From all directions, crowds funnel into the passageways of the souks, selling every sort of trinket, carpet, basket, clothes, leather work, spices and metalwork as their shopkeepers stand by, ever vigilant for a new customer. Westfield it isn't.
A PLACE TO RELAX
And here is the second lesson. You need a lovely hotel as a relaxing retreat from the excitement of the city. Ours was initially not easy to find. On arrival, we drove through the rose-red city walls and slowed to a crawl. We were in the medina – the heart of old Marrakech.
Where was our hotel? Suddenly, out of the hubbub, a khaki-uniformed doorman appeared and ushered us down a narrow passageway, though a carved wooden door and into the cool of La Sultana Marrakech.
Only three-and-a-half hours earlier, we'd been in London. Now, we were enjoying a welcoming glass of almond milk on the hotel's roof garden, looking out in one direction to the peaks of the Atlas Mountains and in another to the minarets of the old city.
Below us were the 17th century tombs of the city's one-time ruling family and, on a nearby telegraph pole, a couple of storks nested in the sun.
Soon, we left the tranquillity of the hotel to attempt some bartering in the souk.
LEARNING TO BARTER
Despite my wife's best efforts, we never really picked up the art of bargaining. We found it a tricky sport. Instead, we went to a fixed-price supermarket and emerged with an assortment of slippers, lamps, baskets and plates.
Then we headed for Jemaa el-Fnaa, the largest square in Africa and certainly one of the most extraordinary public spaces in the world.
By the end of the weekend, we had seen most of the sights Marrakech has to offer, including Yves St Laurent's Majorelle Garden, which houses an enormous collection of cacti.
MIXING OLD AND NEW
So we decided to take a last look at the city with a horse and carriage. Our hotel doorman explained to the driver that we wanted a one-hour tour, combining something of the old city with a glimpse of the new.
This provided an opportunity for a third lesson. Instructions to the driver of a horse and carriage in Marrakech need to be extremely specific. An hour after we'd left the hotel he was keen to drop us at the already visited Majorelle Garden, where he stopped his barouche.
After we persuaded him to drive on our one-hour tour became two hours, as we meandered through the suburbs and even took in the city's ring road. But as least we saw more of Marrakech than we had bargained for!
We knew by now that the required mantra in Marrakech is 'go with it'. And have fun while you're doing it.
In La Sultana the mood was wonderfully relaxed - and it seemed the right time to join a cookery class.
COOKING LIKE A LOCAL
We were taught how to make the Moroccan speciality, tagine - a slow-cooked stew featuring spices, nuts and dried fruits. It takes its name from the earthenware pot in which it's cooked.
We thoroughly learned the lesson that Marrakech is so gloriously in your face that the perfect plan is to revel in the chaos - and stay somewhere that's perfect to simply switch off.
First published in the Mail Online - February 2018
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements