What 2726 customers think of DialAFlight customer service

The only complaint I have is with BA the flight to Cape Town was 2 hours late, in flight films not working properly and very poor service on board and coming back they ran out of cooked breakfast so not impressed. DialAFlight as usual delivered a high quality service so many thanks.

The service from DialAFlight was superb as usual, however KLM let us down badly by cancelling our first flight 40 mins before takeoff, which meant we missed our connecting flight to SA and had to be re-booked on a different airline.

Only suggestion is that next we fly to Cape Town we'll go direct rather than transfer through Jo'Burg as Virgin out of LHR was delayed on take off by an hour because of de-icing. And with the delays at Jo'Burg immigration it was very tight to catch the connecting flight!

All promptly and professionally handled as usual. No hitches and I left knowing that every last detail had been sorted for me.

Knowing that DialAFlight are there for me should any problems occur is worth its weight in gold. You have come to my rescue before, and for that I will be eternally grateful, and so highly recommend your services for the peace of mind it gives.

Our requests and needs were promptly addressed and met. Thank you Marshall.

Excellent service as always. Jackson went above and beyond with his customer service excellence.

Dexter did a really good and caring job for me.

Great service with excellent after sales personal service.

I was immensely grateful for some very speedy help in changing a flight - especially from halfway round the world. And on a Sunday!

Used you three times now.

Staff helpful, approachable and easy to contact.

Courteous and helpful throughout. Will use them again.

Really helpful staff and clear paperwork

Reid was creative in finding the flight and responded quickly when asked about a change. Overall excellent work.

We just want to say thank you to William, Neil and all the team who've never, in all the years we've been dealing with them, let us down.

I requested several different quotes for different places as I changed my mind on a destination. Each request was provided in a most helpful, courteous, and complete manner. Full marks!

Britz car rentals are the only company to have their large logo on the side of vehicles in SA. This advertises that you are a tourist and attracts people like bees to a honeypot. The service was excellent but something to be aware of.

Debbie you’ve done it yet again, thank you

Thank you so much again for a terrific experience. Sophie, Helen and Tyler for all of their constant professionalism, kindness and care. Love you guys.

Hadn’t thought of using an airline from Gatwick. Your suggestion to use Thomas Cook was great. Comfortable seats with reasonable space and well trained staff. A very good recommendation, thank you for your help.

Compliments to Edward for his helpfulness in what could have been an awkward glitch in our arrangements.

All communication and customer services were excellent, will definitely use again.

Everything went smoothly, as usual

Wonderful trip both ways. Will definitely book with you again for my trip in Aug/Sept this year. I liked the way I was kept updated re boarding gates /schedules

It is always a pleasure to deal with you. Everyone is always so friendly and helpful and you always get me the best deal. I feel very confident that everything will go to plan when it’s been arranged by you and I wouldn’t use anyone else.

From booking my flight and right up to my departure date you guys were brilliant. A massive thank you to Danny who always give me excellent service. Will be back to book my next holiday with you soon.

Thanks Zac. As always you were great.

I am very glad I spoke to Shelley - she ensured my flight was fabulous AND affordable!

Liked the personal touch and excellent customer service, thanks

Discovering Cape Town

The Cape escape

The clock was ticking the moment Diana Appleyard's jet touched down in Cape Town. She had just three days in this beautiful city - how much could she see before time ran out?

Who doesn't daydream about sailing on their own private yacht to the most secluded coves in the Caribbean? But cruising?

In my mind, cruising was the preserve of a senior generation who enjoyed being transported in their thousands in a floating block of flats to a number of different tourist hotspots.

And that image stayed with me until the elegant four-masted motor yacht Windstar came over the horizon and into view. It quickly tipped any preconceived notions about what it is to take a cruise holiday on its head.

Before joining the Windstar, my mother and I spent a lovely night in Barbados - to acclimatise to the balmy weather of the Caribbean, you understand.

Just 30 minutes from the port of Bridgetown - home to luxury liners and international cruise companies - sits Fairmont Royal Pavilion a perfect hotel hideaway.

The hotel is much favoured by return visitors, and having sampled its delights, I wouldn't take much convincing to enjoy a second stay.

After a refreshing dip in the aqua-blue sea, a couple of pina colada cocktails and a dinner of fresh seafood, we began to feel human again after the long-haul flight from London.

At Bridgetown harbour there are humble wooden boats, there are grander ships - and then there's the regal Windstar.

Table Mountain dominates the city skyline

One minute you could be in Holland, the next an English country village

Now I don't know my port from my starboard when it comes to sailing terminology, but I do know that the reason this 440ft motor yacht is breathtaking is quite simply her sails.

Step aboard and you feel that you're in a different era, a feeling confirmed by the sight of the splendid teak decking, which makes you want to start every day with a game of quoits.

After exploring the sumptuous cabin that would be our home for the next week, we joined the other passengers on deck as we sailed away to Vangelis's theme tune to the film 1492: Conquest Of Paradise, a fitting melody to match the stirring setting.

The particular paradise we were setting sail to conquer came in the form of the Windward Islands - St Lucia, Grenada and St Vincent - on a cruise that promised to uncover the Caribbean's lesser known islands.

To be gently rocked to sleep each evening by the waves and wake up at a new island each morning feels more like time-travelling than a holiday at sea. And not knowing what sight is going to greet you as you throw back the curtains is incredibly exciting.

To work up an appetite before breakfast, we could take a body-stretching yoga or pilates class, or else just settle for a brisk walk on deck, which always comes with a beautiful azure-blue view.

One day we dropped anchor at the idyllic 44-islet Pigeon Island on St Lucia before a tender swept us across to this verdant national park. We clambered up Signal Hill, which provides stunning views across to Martinique, before treating ourselves to an ice-cold beer and kingfish roti.

Cape Dutch architecture in the winelands

Next we headed for the spectacular Spice Island of Grenada, where we could participate in anything from scuba-diving to river-tubing, and golf to sampling rum. The island is known for its cocoa, with chocolate factory tours offering a particularly aromatic insight into how this lush green island trades the fruits of its lands.

On another occasion, the Windstar crew swept us up from Princess Margaret Beach in tiny Bequia. It was at times like this that we really did feel like royalty returning to our own private yacht. The fact that the 99 guests on board were attended to by a discreet yet congenial crew of 99 might have had something to do with that. It's hard to argue with a ratio of 1:1. Exemplary service and comfort are one thing but the intimacy - and smiling crew - was what really made this trip so special.

Executive chef Budhi Thakur runs a tight ship in the galley, and to savour the vast array of gastronomic masterpieces - from caviar to the most stylish BBQ you'll ever attend - that he and his team of ten chefs manage to produce from the tiny kitchen is incredible.

Windstar? This vessel could easily be renamed Michelin Star. I've always fancied the idea of running away to sea and now I've found the perfect place on which to have such an adventure. And my mum would happily be my shipmate too.

It's got four masts, it's gleaming white, it's luxurious from stern to bow - and it's called Windstar.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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