What 2851 customers think of DialAFlight customer service

Larry once again did a fabulous job for us and we had the best three weeks ever

Colin is amazing - really professional, helpful and knowledgeable

Using the DialAflight app was wonderful. It was so easy to check in. It really made life easy and worry free

Excellent service with particular mention to Bobby . His attention to detail and understanding of our requirements was brilliant. He then maintained communication up to and after travel.

Flight was superb, service was friendly, everything was as promised.

Both journeys were fine, except the Addis Ababa to London leg was spoilt by an Ethiopian lady who thought that she had a right to sleep in my seat whilst I was waiting in the toilet queue!

I wouldn't go anywhere else! Stacey is nothing short of amazing and I have already recommended her many times to friends

Travelling is so much easier and pleasant since we started using DialAFlight. Thanks Keely

There was a problem with the wheelchair assistance at Schipol and Heathrow. Not really down to you.

Everything ran smoothly. Good seats were booked.

Another great trip and many thanks to Morgan for her help and knowledge.

Great prices and a reliable service

Excellent seating organised. Disabled assistance arranged.

DialAFlight never lets us down and service above and beyond is normal. Would not use anyone else.

Oscar is brilliant. Everything went like clockwork.

Thanks to Bradley and team for setting up of details and admin

Saf's service was absolutely outstanding as usual

Superb service from Niall

A holiday of a lifetime - everything went as planned by you!

Very, very good service

I was told that my baggage allowance was the same on all the flights. It was a good job I checked as the allowance on the internal flight in South Africa was less

Very happy with your service. BA flight very good but food was awful.

Excellent. Will definitely use again.

Marshall was excellent

Harry came up trumps again - everything went well

All perfect

I am a DialAFlight fan. The service removes a lot of stress from arranging it myself.

Howard is 10/10 helpful

As always, thank you Robin.

Kept me informed. Friendly staff. Good deals. Would use again.

Discovering Cape Town

The Cape escape

The clock was ticking the moment Diana Appleyard's jet touched down in Cape Town. She had just three days in this beautiful city - how much could she see before time ran out?

Who doesn't daydream about sailing on their own private yacht to the most secluded coves in the Caribbean? But cruising?

In my mind, cruising was the preserve of a senior generation who enjoyed being transported in their thousands in a floating block of flats to a number of different tourist hotspots.

And that image stayed with me until the elegant four-masted motor yacht Windstar came over the horizon and into view. It quickly tipped any preconceived notions about what it is to take a cruise holiday on its head.

Before joining the Windstar, my mother and I spent a lovely night in Barbados - to acclimatise to the balmy weather of the Caribbean, you understand.

Just 30 minutes from the port of Bridgetown - home to luxury liners and international cruise companies - sits Fairmont Royal Pavilion a perfect hotel hideaway.

The hotel is much favoured by return visitors, and having sampled its delights, I wouldn't take much convincing to enjoy a second stay.

After a refreshing dip in the aqua-blue sea, a couple of pina colada cocktails and a dinner of fresh seafood, we began to feel human again after the long-haul flight from London.

At Bridgetown harbour there are humble wooden boats, there are grander ships - and then there's the regal Windstar.

Table Mountain dominates the city skyline

One minute you could be in Holland, the next an English country village

Now I don't know my port from my starboard when it comes to sailing terminology, but I do know that the reason this 440ft motor yacht is breathtaking is quite simply her sails.

Step aboard and you feel that you're in a different era, a feeling confirmed by the sight of the splendid teak decking, which makes you want to start every day with a game of quoits.

After exploring the sumptuous cabin that would be our home for the next week, we joined the other passengers on deck as we sailed away to Vangelis's theme tune to the film 1492: Conquest Of Paradise, a fitting melody to match the stirring setting.

The particular paradise we were setting sail to conquer came in the form of the Windward Islands - St Lucia, Grenada and St Vincent - on a cruise that promised to uncover the Caribbean's lesser known islands.

To be gently rocked to sleep each evening by the waves and wake up at a new island each morning feels more like time-travelling than a holiday at sea. And not knowing what sight is going to greet you as you throw back the curtains is incredibly exciting.

To work up an appetite before breakfast, we could take a body-stretching yoga or pilates class, or else just settle for a brisk walk on deck, which always comes with a beautiful azure-blue view.

One day we dropped anchor at the idyllic 44-islet Pigeon Island on St Lucia before a tender swept us across to this verdant national park. We clambered up Signal Hill, which provides stunning views across to Martinique, before treating ourselves to an ice-cold beer and kingfish roti.

Cape Dutch architecture in the winelands

Next we headed for the spectacular Spice Island of Grenada, where we could participate in anything from scuba-diving to river-tubing, and golf to sampling rum. The island is known for its cocoa, with chocolate factory tours offering a particularly aromatic insight into how this lush green island trades the fruits of its lands.

On another occasion, the Windstar crew swept us up from Princess Margaret Beach in tiny Bequia. It was at times like this that we really did feel like royalty returning to our own private yacht. The fact that the 99 guests on board were attended to by a discreet yet congenial crew of 99 might have had something to do with that. It's hard to argue with a ratio of 1:1. Exemplary service and comfort are one thing but the intimacy - and smiling crew - was what really made this trip so special.

Executive chef Budhi Thakur runs a tight ship in the galley, and to savour the vast array of gastronomic masterpieces - from caviar to the most stylish BBQ you'll ever attend - that he and his team of ten chefs manage to produce from the tiny kitchen is incredible.

Windstar? This vessel could easily be renamed Michelin Star. I've always fancied the idea of running away to sea and now I've found the perfect place on which to have such an adventure. And my mum would happily be my shipmate too.

It's got four masts, it's gleaming white, it's luxurious from stern to bow - and it's called Windstar.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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