What 2851 customers think of DialAFlight customer service

Larry once again did a fabulous job for us and we had the best three weeks ever

Colin is amazing - really professional, helpful and knowledgeable

Using the DialAflight app was wonderful. It was so easy to check in. It really made life easy and worry free

Excellent service with particular mention to Bobby . His attention to detail and understanding of our requirements was brilliant. He then maintained communication up to and after travel.

Flight was superb, service was friendly, everything was as promised.

Both journeys were fine, except the Addis Ababa to London leg was spoilt by an Ethiopian lady who thought that she had a right to sleep in my seat whilst I was waiting in the toilet queue!

I wouldn't go anywhere else! Stacey is nothing short of amazing and I have already recommended her many times to friends

Travelling is so much easier and pleasant since we started using DialAFlight. Thanks Keely

There was a problem with the wheelchair assistance at Schipol and Heathrow. Not really down to you.

Everything ran smoothly. Good seats were booked.

Another great trip and many thanks to Morgan for her help and knowledge.

Great prices and a reliable service

Excellent seating organised. Disabled assistance arranged.

DialAFlight never lets us down and service above and beyond is normal. Would not use anyone else.

Oscar is brilliant. Everything went like clockwork.

Thanks to Bradley and team for setting up of details and admin

Saf's service was absolutely outstanding as usual

Superb service from Niall

A holiday of a lifetime - everything went as planned by you!

Very, very good service

I was told that my baggage allowance was the same on all the flights. It was a good job I checked as the allowance on the internal flight in South Africa was less

Very happy with your service. BA flight very good but food was awful.

Excellent. Will definitely use again.

Marshall was excellent

Harry came up trumps again - everything went well

All perfect

I am a DialAFlight fan. The service removes a lot of stress from arranging it myself.

Howard is 10/10 helpful

As always, thank you Robin.

Kept me informed. Friendly staff. Good deals. Would use again.

Spectacular Cape Town

Captivated by Cape Town

With spectacular scenery, fabulous food, wine - and great golf - Denise van Outen is a convert to Cape Town

Friends have been raving about Cape Town for so long now, that finally I thought it was about time I paid a visit. It's one of the easiest longhaul destinations to visit - because with hardly any time difference (an hour ahead when we went) there's no jet-lag to deal with. So after a direct flight to South Africa we could start to enjoy the holiday the moment we arrived.

The alternative to hiking up Table Mountain

A TRIP OF A LIFETIME
The trip with my boyfriend Eddie was for eight days, which I thought was probably not long enough to do all the things we planned. We wanted to see great places during some sightseeing trips and visit top restaurants, and the holiday also had to include golf, as Eddie and I are keen players.

We started with a three-night safari at the Sabi Sabi game reserve, situated on the edge of Kruger National Park. We couldn't wait to take a game drive through the bushveld. The Earth Lodge in the reserve was wonderful. I expected we might have to rough it on a safari, but the place was luxurious, serving great food and excellent wine (it had the most amazing cellar – one evening we had a private dinner and sampled lots of fine wines).

One of the highlights for me was a sunset picnic during one of our game drives. We had gin and tonics and some nibbles while sitting on top of our 4x4 as we watched the sun go down. It was a magical experience, and Eddie and I were both blown away by it.

Find a spot at the V&A Waterfront with views of Table Mountain

OUR SAFARI EXPERIENCE
To see the wildlife you have to get up early, and the close encounter we had with a leopard, who was strolling behind the vehicle at one point, was fascinating. It wasn't frightening at all, rather a great feeling that we were in the middle of a huge adventure.

Back at the lodge, it was great talking to the other people who had been out on walks and drives. It was a chance for all of us to share our experiences.

Treat yourself at the spa at The Cape Grace

CAPE TOWN CALLING
After the safari, our next stop was Cape Town, which is one of Africa's most fashionable cities. We stayed at the Cape Grace Hotel and our room had a fabulous view of Table Mountain. The Cape Grace had the feel of an old-school grand hotel and occupies a brilliant location near the busy V&A Waterfront, which has lots of shops and restaurants.

The great thing about South Africa for British travellers at the moment is the exchange rate. While sterling is struggling against the euro and dollar these days, we got about 17 rands to the pound, and prices are very reasonable. When Eddie studied the menu in restaurants he would point out wines for £20 which would easily cost £80 a bottle in Britain.

On the spur of the moment, one day we decided to hike up Table Mountain, which took about two-and-a-half hours. We were warned that it could be very windy at the top, but fortunately the weather was really warm and sunny during our jaunt.

Shortmarket Club: a very luxurious and intimate restaurant serving modern food

FOOD & ACTIVITES GALORE
On another occasion, we managed to secure a table at the trendy and very popular Shortmarket Club restaurant in the city centre. The restaurant serves modern food with a South African twist.

We'd been looking forward to a round of golf since our arrival, as South Africa has some famous courses. We had an excellent round at the Steenberg Golf Club. The fairways and greens were well manicured and the course had amazing views. A good round of golf was followed by a great meal in the club's fine bistro, where we had a glass of sublime local wine.

Another place worth exploring are the beautiful Kirstenbosch Gardens which host numerous outdoor concerts during the warmer months. The whole holiday was perfect and at the end I said to Eddie: 'I don't want to go home!' When we left for the airport, I had tears in my eyes, and that doesn't happen very often at the end of a holiday. I really want to go back and next time I'll take my seven year-old daughter Betsy, because I think she will love it.

And Eddie is keen to go diving with sharks. I think I'll give that experience a miss… perhaps I'll go shopping with Betsy that day instead.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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