What 2934 customers think of DialAFlight customer service

Great team at DialAFlight.

Virgin let us down. Delayed 24 hrs on return in Joburg. Their communication was awful and nobody knew what was happening, least of all the Virgin staff. At 3am we were taken to a hotel and flew out on the night flight.

As always, well planned and great back up service

Thoroughly enjoyed our trip and will use DialAFlight again

I know we're always in good hands. When unexpected problems occurred in the middle, Jenson was there to help.

Another example of excellent service.

Very helpful staff. Thank you for your assistance. We had a wonderful holiday ,

Great service and peace of mind. Will use again in the future.

Very helpful and attentive adviser, good value flight. I’d definitely use you again

I was pleased with the service. Second time I’ve used you guys and again you were great!

Great service from Ryan and your team. DialAFlight app a bonus.

Libby was very helpful.

I talked about Rick from DialAFlight every day on this holiday! We were so thankful for an amazingly planned tour by him - superbly complicated trip with all details spot on. He even called me twice the week before we were leaving to make sure we were happy with everything. Could not have been happier.

I'd recommend Kenya Airways to anyone

South Africa airport security needed email from me with passport photo to let daughter travel with my wife without me.

Thank you Jordan for your amazing customer service. We have been dealing with him for a number of years and he knows each member of my family .

Good service

Very big thank you to Ivor and Ralph for arranging all when I was hit with a family death

First class service. Thank you

I enjoyed the upgrade to Premiem Economy as a more comfortable journey and shall seriously consider travellìng at that price next time.

Troy was amazing. Such lovely people and so, so helpful, thank you so much I couldn’t have done the trip and got home in one piece without you!

Our thanks to Theo who produced for us in a short time a fabulous trip. Many thanks to your staff who answer the phone immediately and to our tour Manager. We certainly will be back.

The entire team has good manners and is ready to assist.

Any issues I had were with the airline and once you were made aware your advisers took it upon themselves to fix it. I couldn’t be happier with the service I received and I will be using you in the future!!

There were issues with one of our flights but this was outside the control of DialAFlight.

A flight delay meant we missed our transfer but you sorted it for us without any hassle - your excellent service was much appreciated

Thankyou DialAFlight for good service as per usual

Emirates business class continues to disappoint

I was travelling on my own for the first time and i felt supported throughout my travels which included a few airports and different airlines.

I have been booking with DialAFlight for many years. Ian is the best

Spectacular Cape Town

Captivated by Cape Town

With spectacular scenery, fabulous food, wine - and great golf - Denise van Outen is a convert to Cape Town

Friends have been raving about Cape Town for so long now, that finally I thought it was about time I paid a visit. It's one of the easiest longhaul destinations to visit - because with hardly any time difference (an hour ahead when we went) there's no jet-lag to deal with. So after a direct flight to South Africa we could start to enjoy the holiday the moment we arrived.

The alternative to hiking up Table Mountain

A TRIP OF A LIFETIME
The trip with my boyfriend Eddie was for eight days, which I thought was probably not long enough to do all the things we planned. We wanted to see great places during some sightseeing trips and visit top restaurants, and the holiday also had to include golf, as Eddie and I are keen players.

We started with a three-night safari at the Sabi Sabi game reserve, situated on the edge of Kruger National Park. We couldn't wait to take a game drive through the bushveld. The Earth Lodge in the reserve was wonderful. I expected we might have to rough it on a safari, but the place was luxurious, serving great food and excellent wine (it had the most amazing cellar – one evening we had a private dinner and sampled lots of fine wines).

One of the highlights for me was a sunset picnic during one of our game drives. We had gin and tonics and some nibbles while sitting on top of our 4x4 as we watched the sun go down. It was a magical experience, and Eddie and I were both blown away by it.

Find a spot at the V&A Waterfront with views of Table Mountain

OUR SAFARI EXPERIENCE
To see the wildlife you have to get up early, and the close encounter we had with a leopard, who was strolling behind the vehicle at one point, was fascinating. It wasn't frightening at all, rather a great feeling that we were in the middle of a huge adventure.

Back at the lodge, it was great talking to the other people who had been out on walks and drives. It was a chance for all of us to share our experiences.

Treat yourself at the spa at The Cape Grace

CAPE TOWN CALLING
After the safari, our next stop was Cape Town, which is one of Africa's most fashionable cities. We stayed at the Cape Grace Hotel and our room had a fabulous view of Table Mountain. The Cape Grace had the feel of an old-school grand hotel and occupies a brilliant location near the busy V&A Waterfront, which has lots of shops and restaurants.

The great thing about South Africa for British travellers at the moment is the exchange rate. While sterling is struggling against the euro and dollar these days, we got about 17 rands to the pound, and prices are very reasonable. When Eddie studied the menu in restaurants he would point out wines for £20 which would easily cost £80 a bottle in Britain.

On the spur of the moment, one day we decided to hike up Table Mountain, which took about two-and-a-half hours. We were warned that it could be very windy at the top, but fortunately the weather was really warm and sunny during our jaunt.

Shortmarket Club: a very luxurious and intimate restaurant serving modern food

FOOD & ACTIVITES GALORE
On another occasion, we managed to secure a table at the trendy and very popular Shortmarket Club restaurant in the city centre. The restaurant serves modern food with a South African twist.

We'd been looking forward to a round of golf since our arrival, as South Africa has some famous courses. We had an excellent round at the Steenberg Golf Club. The fairways and greens were well manicured and the course had amazing views. A good round of golf was followed by a great meal in the club's fine bistro, where we had a glass of sublime local wine.

Another place worth exploring are the beautiful Kirstenbosch Gardens which host numerous outdoor concerts during the warmer months. The whole holiday was perfect and at the end I said to Eddie: 'I don't want to go home!' When we left for the airport, I had tears in my eyes, and that doesn't happen very often at the end of a holiday. I really want to go back and next time I'll take my seven year-old daughter Betsy, because I think she will love it.

And Eddie is keen to go diving with sharks. I think I'll give that experience a miss… perhaps I'll go shopping with Betsy that day instead.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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