Your calls always answered within 5 rings.
Thank you for all your help.
Superb service from Micky Patten. Thanks! Just one thing to note - the Plumwood Boutique Hotel has clearly gone downhill with new management who lack any hospitality warmth at all. It is a great location and a clean property. Just lacking warmth. Also - I would advise guests to not be allocated a room at the back - it makes for a very different (not good!) experience vs a room in the heart of the hotel and overlooking the pool.
Use you every year. So you must be good .
Scott has been brilliant, we have used your company every year for over 10 years.
All contact with staff was first class
DialAFlight were as superb as ever in terms of the sheer level of support we received. Hugely impressed and I'll be straight back for any long haul flights in future.
Rebecca is excellent
Absolutely brilliant service and customer care
They were great flights! It was a pity I couldn't have the choice of the food I wanted on the 2nd flight - they had run out. I will try and choose a seat nearer the front next time.
Guy Foskin is my go to person. Friendly, helpful, understanding and takes time to get to know us and our needs. Is also sharing his own adventures.
Excellent arrangements from start to finish.
Excellent service from DialAFlight. Everything went perfectly from start to finish. The service was professional and efficient. A great experience overall
Always the best.
Jamie, you're the best. Nothing is too much trouble.
We always use DialAFlight when travelling to South Africa. Booked our holiday 15 months in advance and they have been amazing throughout.
Excellent communication and assistance looking for the right flight
Travel and flight changes all went smoothly and without any pressure or hitches. Thank you again for all your expert planning on my behalf.
We had an absolutely fantastic time in South Africa, thank you! The safari and hotel accommodation were perfect. It was reassuring to know that DialAFlight were on the end of the phone if we needed help when our first flight was delayed and we thought we might miss our connecting flight.
Ewan went above and beyond sorting out an alteration to our flights as well as stepping in and dealing with a flight cancellation.Couldn’t have asked for better help and support.
Brodie was excellent -we will definitely be contacting him again.
Lee was as professional as ever- an absolute pleasure to work with. Thank you
Due to an accident our return travel plans had to be changed. Although our return travel did not require input from DialAFlight, I was impressed they called to check everything was OK when they were notified of a change to our flight.
All good - just the right amount of contact and information on the run up to the flight.
Excellent as always
Excellent service, thank you so much! I look forward to planning my next trip with you.
Great team and great service. Even had a call on the day we were flying as there was an issue at Heathrow. Very happy with Lee's service
Thank you, we are very pleased how smoothly everything went on our trip
Thank you Callum for all you have done for us over the many years. We value your skill and personal attention to detail.
Great service, thank you!
All the hotels were fabulous and we would definitely recommend them all. The safari camp and safari itself was amazing. Transfer in Cape Town wasn't very good initially as the instructions we were given for where the driver would be were not correct but pick up from the hotel was good. Overall it was a fabulous trip of a lifetime.
Friends have been raving about Cape Town for so long now, that finally I thought it was about time I paid a visit. It's one of the easiest longhaul destinations to visit - because with hardly any time difference (an hour ahead when we went) there's no jet-lag to deal with. So after a direct flight to South Africa we could start to enjoy the holiday the moment we arrived.
A TRIP OF A LIFETIME
The trip with my boyfriend Eddie was for eight days, which I thought was probably not long enough to do all the things we planned. We wanted to see great places during some sightseeing trips and visit top restaurants, and the holiday also had to include golf, as Eddie and I are keen players.
We started with a three-night safari at the Sabi Sabi game reserve, situated on the edge of Kruger National Park. We couldn't wait to take a game drive through the bushveld. The Earth Lodge in the reserve was wonderful. I expected we might have to rough it on a safari, but the place was luxurious, serving great food and excellent wine (it had the most amazing cellar – one evening we had a private dinner and sampled lots of fine wines).
One of the highlights for me was a sunset picnic during one of our game drives. We had gin and tonics and some nibbles while sitting on top of our 4x4 as we watched the sun go down. It was a magical experience, and Eddie and I were both blown away by it.
OUR SAFARI EXPERIENCE
To see the wildlife you have to get up early, and the close encounter we had with a leopard, who was strolling behind the vehicle at one point, was fascinating. It wasn't frightening at all, rather a great feeling that we were in the middle of a huge adventure.
Back at the lodge, it was great talking to the other people who had been out on walks and drives. It was a chance for all of us to share our experiences.
CAPE TOWN CALLING
After the safari, our next stop was Cape Town, which is one of Africa's most fashionable cities. We stayed at the Cape Grace Hotel and our room had a fabulous view of Table Mountain. The Cape Grace had the feel of an old-school grand hotel and occupies a brilliant location near the busy V&A Waterfront, which has lots of shops and restaurants.
The great thing about South Africa for British travellers at the moment is the exchange rate. While sterling is struggling against the euro and dollar these days, we got about 17 rands to the pound, and prices are very reasonable. When Eddie studied the menu in restaurants he would point out wines for £20 which would easily cost £80 a bottle in Britain.
On the spur of the moment, one day we decided to hike up Table Mountain, which took about two-and-a-half hours. We were warned that it could be very windy at the top, but fortunately the weather was really warm and sunny during our jaunt.
FOOD & ACTIVITES GALORE
On another occasion, we managed to secure a table at the trendy and very popular Shortmarket Club restaurant in the city centre. The restaurant serves modern food with a South African twist.
We'd been looking forward to a round of golf since our arrival, as South Africa has some famous courses. We had an excellent round at the Steenberg Golf Club. The fairways and greens were well manicured and the course had amazing views. A good round of golf was followed by a great meal in the club's fine bistro, where we had a glass of sublime local wine.
Another place worth exploring are the beautiful Kirstenbosch Gardens which host numerous outdoor concerts during the warmer months. The whole holiday was perfect and at the end I said to Eddie: 'I don't want to go home!' When we left for the airport, I had tears in my eyes, and that doesn't happen very often at the end of a holiday. I really want to go back and next time I'll take my seven year-old daughter Betsy, because I think she will love it.
And Eddie is keen to go diving with sharks. I think I'll give that experience a miss… perhaps I'll go shopping with Betsy that day instead.
First published in the Mail on Sunday - January 2018
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