Your calls always answered within 5 rings.
When you land in SA, you need to collect luggage, before internal flight. Coming back luggage can go straight from the internal airport, to your destination.
Both the initial service and any follow-up requirements were carried out very professionally. Thank you, Stevi.
Europecar, a nightmare on the past 2 occasions I have used. Had to wait 90 minutes to get the hire car. And then a six hour round trip to take the car back. Once again we had to wait in a queue to get the car exchanged. Poor service. Staff very unhelpful.
Thank you for assistance in booking a great holiday!
Excellent service
Roy, as usual, was the best!
A good professional job, thanks. Definitely use you again
Everything you promised for our amazing trip was delivered, we will certainly be using you again. Sebastian and Freddie were extremely helpful all through the booking process. A brilliant holiday from start to finish, thank you
The booking at the Thistle Hotel at Terminal 5 was a disaster. We would have been much better to have been booked in the hotel at Terminal 4
Big thanks to Jason, we had the best time. He always goes the extra mile for us.
Excellent service
As usual the advice, recommendations, flight seats and hotels recommended by Ash were spot on.
Fantastic delivery from Darryll who undertook research, reinforced the special occasion with all the accommodation and ensured the holiday was one to remember.
Virgin Atlantic flight was not good, not much leg room. Not sure I want to fly Virgin again.
All flights were on time with no delays
We were impressed with the service. Good communication service all the way. Well done and keep up the good work.
Very helpful and caring for individual travel arrangements.
Tell BA that their on board equipment is very much sub par. The USB sockets in all the points in our row were not working. The movie options were antiquated and mostly for Indian taste and the food, although edible, was badly prepared on the flight back from Cape Town.
Bit of a hiccup with the car hire which was booked from Skukuza in the Kruger National Park, and should have been from Nelspruit. This was with Avis and was eventually sorted out. The CPT car was hired through Enterprise and I probably would not use them again.
All went to plan on a holiday with multiple locations and countries.
Great service - everything went as planned
It’s good to know we have someone on our side while we’re travelling in case anything crops up!
John Huff never lets us down. All went very well.
Everything ran smoothly with no issues
We do all our bookings to Cape Town through Stuart. He is fantastic.
Great itinerary and enjoyed it all. It would have been helpful to have had a breakdown of the costs as the Bay Hotel seemed overpriced and I wouldn't want to stay there again. Many thanks to Roy for his help.
It was a wonderful trip - beautifully planned and everything ran like clockwork. Thank you.
All round great. And Clark is the best!
Staff were fantastic and so helpful with any query. Flights were good and the layover short enough that it just gave us a stretch of the legs - perfect!
It would be great if airlines let you arrange seats as part of the ticket purchase process.
A log fire is casting soft shadows across cocktail hour and I can hear the chink-chunk of my sons playing a gentlemanly game of billiards. Next door, an elegant dining room is being laid by candlelight, just for the four of us.
Later, in the library, there'll be time to dip into The Southern African Household Guide, which is like Mrs Beeton but with added emergency bush medicine.
Staying at Mantis Founders Lodge, an hour-and-a-half from Gqeberha (formerly Port Elizabeth) on South Africa's Eastern Cape, is like being in the country house of grand but kindly relatives, not least because this was, until recently, a private home. Built in the 1940s for the godfather of South African conservation, Adrian Gardiner, it's now a seven-suite hotel with rhinos at the end of the garden.
The library was originally Mr Gardiner's office, where he created the pioneering private game reserve Shamwari (beloved of Brad Pitt and King Charles).
He doesn't live here any more but still phones at 8pm most nights to ask after his guests. Founders is about as personal as a safari gets.
Bump down a track for a few minutes and you'll find the private railway carriage in which earlier generations of Gardiners once criss-crossed southern Africa. The glorious exterior livery has been flawlessly restored while inside there's enough burnished brass and velvet drapes to keep the Dowager Countess of Grantham happy.
Before we move into the main Lodge, (it's ours for one night), with dinner by chef Lloyd and served on the deck by butler Bongiwe, Ranger Sikhumbuzo has got a fire blazing and around us and the sound of animals is turned up to the max.
Founders is how Mr Gardiner continued to build sustainable tourism after his Shamwari years - rewilding exhausted farmland, reintroducing the Big Five - rhinos, elephants, lions, leopards and buffalo - and the smaller creatures with which they cohabit: the red-billed oxpeckers that pick out their ticks, for instance, as well as dung beetles to fertilise the orange earth.
His ambitious eco-project is the antithesis of a 'Ferrari Safari' - ticking off animals at high speed. At Founders you can watch a pride of lionesses take down a warthog or a dozen orange-eyed hippos singing in their mud bath.
But you'll stop for the marigold flash of a Cape Daisy, too, the distant flap of a martial eagle's wings or to inhale the super-stink of a patrolling hyena. It's such an intimate place that only the leopards prove more elusive than the sight of other tourists.
Founders is also an outpost of Bear Grylls's empire, offering a survival masterclass for young guests. Parents are supposed to disappear but, like the nosy giraffe watching on, my husband and I, and our eldest son, 16, were far too interested in what our 12-year-old was doing.
Stuck in the South African bush?
Lash up a shelter with rope made from the bark of an acacia tree.
Later we use some of the acacia bark rope to make bracelets, with happy memories woven in.
We return to Gqeberha, a historic, sunny city that is well served by short flights from Johannesburg an hour-and-a-half away.
Here you can book-end your safari with whale and penguin watching, surfing and sailing out of the Lodge's sister hotel Mantis No 5. It's a white and blue Miami-lookalike just 100 metres from Gqeberha's Indian Ocean beach. No 5 has one of the city's best restaurants, The Jazz Room, a private cinema modelled on the one in Clarence House and 200 pieces of art, many from Mr Gardiner's collection.
But amid the city's urban cool we have only to glance at our bracelets to feel the tug of the immersive natural world of Founders - and what a privilege it has been to experience it.
First published in the Mail on Sunday - February 2024
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