What 2934 customers think of DialAFlight customer service

Great team at DialAFlight.

Virgin let us down. Delayed 24 hrs on return in Joburg. Their communication was awful and nobody knew what was happening, least of all the Virgin staff. At 3am we were taken to a hotel and flew out on the night flight.

As always, well planned and great back up service

Thoroughly enjoyed our trip and will use DialAFlight again

I know we're always in good hands. When unexpected problems occurred in the middle, Jenson was there to help.

Another example of excellent service.

Very helpful staff. Thank you for your assistance. We had a wonderful holiday ,

Great service and peace of mind. Will use again in the future.

Very helpful and attentive adviser, good value flight. I’d definitely use you again

I was pleased with the service. Second time I’ve used you guys and again you were great!

Great service from Ryan and your team. DialAFlight app a bonus.

Libby was very helpful.

I talked about Rick from DialAFlight every day on this holiday! We were so thankful for an amazingly planned tour by him - superbly complicated trip with all details spot on. He even called me twice the week before we were leaving to make sure we were happy with everything. Could not have been happier.

I'd recommend Kenya Airways to anyone

South Africa airport security needed email from me with passport photo to let daughter travel with my wife without me.

Thank you Jordan for your amazing customer service. We have been dealing with him for a number of years and he knows each member of my family .

Good service

Very big thank you to Ivor and Ralph for arranging all when I was hit with a family death

First class service. Thank you

I enjoyed the upgrade to Premiem Economy as a more comfortable journey and shall seriously consider travellìng at that price next time.

Troy was amazing. Such lovely people and so, so helpful, thank you so much I couldn’t have done the trip and got home in one piece without you!

Our thanks to Theo who produced for us in a short time a fabulous trip. Many thanks to your staff who answer the phone immediately and to our tour Manager. We certainly will be back.

The entire team has good manners and is ready to assist.

Any issues I had were with the airline and once you were made aware your advisers took it upon themselves to fix it. I couldn’t be happier with the service I received and I will be using you in the future!!

There were issues with one of our flights but this was outside the control of DialAFlight.

A flight delay meant we missed our transfer but you sorted it for us without any hassle - your excellent service was much appreciated

Thankyou DialAFlight for good service as per usual

Emirates business class continues to disappoint

I was travelling on my own for the first time and i felt supported throughout my travels which included a few airports and different airlines.

I have been booking with DialAFlight for many years. Ian is the best

South African Safari

My epic odyssey through South Africa

Pamela Owen grew up in this vast, vibrant country and is drawn back by its beauty and wildlife

South Africa is one of the most remarkable places you’ll ever visit and with the pound strong against the rand, now is the perfect time to see this beautiful and rewarding rainbow nation.

As a South African and animal lover, it’s always the wildlife that draws me back to my home. This time I’m on the hunt for the Big Five: lion, elephant, Cape buffalo, leopard and rhino.

And there is no better place to spot all these in their natural environment than at Sabi Sabi Private Game Reserve - a National Geographic 'Unique Lodge of the World'.

Adjacent to the Kruger National Park, the animals are free to roam the non-fenced boundary between the national park and 65,000 hectares of the Sabi Sands. I plan to drive from Joburg’s O.R. Tambo airport to Sabi Sabi before heading to the Drakensburg Mountains, a World Heritage site, and on to Durban, where I grew up.

The reserve does do its own transfers and has a landing strip for guests but what I enjoy most about SA is the vast landscape and the interesting sites along the way, so I’ve chosen the five-hour drive.

Guests at Sabi Sabi have a chance to see one of the Big Five

LUXURY LODGING

I’ll be staying at Sabi’s Earth Lodge, which is simply out of this world. When I arrive, welcomed by a cool drink and a smiling member of staff, I can see exactly why. It’s surrounded by lush vegetation and is chiselled into the landscape to make it invisible from afar.

It also has the wildlife and on my first morning at sunrise I'm lucky enough to watch a large herd of elephant making its way through the camp.

The lodge has 13 luxurious suites, each with a plunge pool and stone bath. It’s late afternoon when I arrive and I’ve missed the usual departure of 3.30pm for an afternoon drive, but my ranger Justin and his tracker Petro still offer to take me for some sundowners where we can hopefully catch sight of some wildlife.

We drive barely a few miles before we come across a herd of elephants and in no time we’re surrounded. As they rumble past, manoeuvring their trunks through the trees, my heart feels like it’s going to burst.

I was lucky enough to grow up in South Africa and have spent time in the bush before but I’ve never been quite so close to a herd as large as this.

But my main request for Justin and Petro is that they find me a leopard and a few days later, I’m lucky enough to spend a good hour with one.

Maxabeni is a powerful and confident young male leopard who allows us to follow him. Watching his sleek body move through the vegetation makes me realise just how powerful and nimble these cats are. And they’re smart, adapting and using their environment to hunt.

Justin explains that Maxabeni had become so comfortable with the safari vehicles that he had learned to use them as cover before pouncing on unsuspecting impala.

The earth lodge suites offer space and luxury

RELAX AND REFUEL

Sabi Sabi knows how to feed its guests. As soon as you wake, you’re given a selection of pastries and yoghurts, before being taken on a morning drive. While out you stop for hot drinks and rusks – a twice-baked bread, popular with South Africans – before returning to the lodge for a full breakfast.

You get a few hours to relax before lunch is served - followed shortly by afternoon tea.

At around 3.30pm you’re taken for a drive before returning to dinner – usually six courses

Be prepared to put on weight! After four days my waistline is screaming to leave, but I want to stay longer. There's nothing like going to bed with the sound of lions reverberating through the night.

And as I wave goodbye to Justin and Petro, I feel I’m leaving old friends. I drive to a hotel in the Drakensburg Mountains – a four-hour trip – but stop at Joburg along the way, the perfect place to stop for lazy lunches and curio shopping.

Unwind at Amani Spa

FINAL DESTINATION

Driving through the long, winding roads makes you realise how vast the country is and you get the chance to glimpse the lives of locals. Villages are bustling with schoolchildren who dance and wave at you.

I’m staying at Cathedral Peak Hotel, perfect to relax for a weekend with its golf course and swimming pool. It’s a splendid base for hiking, off-road biking or horse riding.

After a few days in the mountains I head to Durban for some sun and surf. The combination of centres has made for one wildly brilliantly trip.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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