The only complaint I have is with BA the flight to Cape Town was 2 hours late, in flight films not working properly and very poor service on board and coming back they ran out of cooked breakfast so not impressed. DialAFlight as usual delivered a high quality service so many thanks.
The service from DialAFlight was superb as usual, however KLM let us down badly by cancelling our first flight 40 mins before takeoff, which meant we missed our connecting flight to SA and had to be re-booked on a different airline.
Only suggestion is that next we fly to Cape Town we'll go direct rather than transfer through Jo'Burg as Virgin out of LHR was delayed on take off by an hour because of de-icing. And with the delays at Jo'Burg immigration it was very tight to catch the connecting flight!
All promptly and professionally handled as usual. No hitches and I left knowing that every last detail had been sorted for me.
Knowing that DialAFlight are there for me should any problems occur is worth its weight in gold. You have come to my rescue before, and for that I will be eternally grateful, and so highly recommend your services for the peace of mind it gives.
Our requests and needs were promptly addressed and met. Thank you Marshall.
Excellent service as always. Jackson went above and beyond with his customer service excellence.
Dexter did a really good and caring job for me.
Great service with excellent after sales personal service.
I was immensely grateful for some very speedy help in changing a flight - especially from halfway round the world. And on a Sunday!
Used you three times now.
Staff helpful, approachable and easy to contact.
Courteous and helpful throughout. Will use them again.
Really helpful staff and clear paperwork
Reid was creative in finding the flight and responded quickly when asked about a change. Overall excellent work.
We just want to say thank you to William, Neil and all the team who've never, in all the years we've been dealing with them, let us down.
I requested several different quotes for different places as I changed my mind on a destination. Each request was provided in a most helpful, courteous, and complete manner. Full marks!
Britz car rentals are the only company to have their large logo on the side of vehicles in SA. This advertises that you are a tourist and attracts people like bees to a honeypot. The service was excellent but something to be aware of.
Debbie you’ve done it yet again, thank you
Thank you so much again for a terrific experience. Sophie, Helen and Tyler for all of their constant professionalism, kindness and care. Love you guys.
Hadn’t thought of using an airline from Gatwick. Your suggestion to use Thomas Cook was great. Comfortable seats with reasonable space and well trained staff. A very good recommendation, thank you for your help.
Compliments to Edward for his helpfulness in what could have been an awkward glitch in our arrangements.
All communication and customer services were excellent, will definitely use again.
Everything went smoothly, as usual
Wonderful trip both ways. Will definitely book with you again for my trip in Aug/Sept this year. I liked the way I was kept updated re boarding gates /schedules
It is always a pleasure to deal with you. Everyone is always so friendly and helpful and you always get me the best deal. I feel very confident that everything will go to plan when it’s been arranged by you and I wouldn’t use anyone else.
From booking my flight and right up to my departure date you guys were brilliant. A massive thank you to Danny who always give me excellent service. Will be back to book my next holiday with you soon.
Thanks Zac. As always you were great.
I am very glad I spoke to Shelley - she ensured my flight was fabulous AND affordable!
Liked the personal touch and excellent customer service, thanks
South Africa is one of the most remarkable places you’ll ever visit and with the pound strong against the rand, now is the perfect time to see this beautiful and rewarding rainbow nation.
As a South African and animal lover, it’s always the wildlife that draws me back to my home. This time I’m on the hunt for the Big Five: lion, elephant, Cape buffalo, leopard and rhino.
And there is no better place to spot all these in their natural environment than at Sabi Sabi Private Game Reserve - a National Geographic 'Unique Lodge of the World'.
Adjacent to the Kruger National Park, the animals are free to roam the non-fenced boundary between the national park and 65,000 hectares of the Sabi Sands. I plan to drive from Joburg’s O.R. Tambo airport to Sabi Sabi before heading to the Drakensburg Mountains, a World Heritage site, and on to Durban, where I grew up.
The reserve does do its own transfers and has a landing strip for guests but what I enjoy most about SA is the vast landscape and the interesting sites along the way, so I’ve chosen the five-hour drive.
I’ll be staying at Sabi’s Earth Lodge, which is simply out of this world. When I arrive, welcomed by a cool drink and a smiling member of staff, I can see exactly why. It’s surrounded by lush vegetation and is chiselled into the landscape to make it invisible from afar.
It also has the wildlife and on my first morning at sunrise I'm lucky enough to watch a large herd of elephant making its way through the camp.
The lodge has 13 luxurious suites, each with a plunge pool and stone bath. It’s late afternoon when I arrive and I’ve missed the usual departure of 3.30pm for an afternoon drive, but my ranger Justin and his tracker Petro still offer to take me for some sundowners where we can hopefully catch sight of some wildlife.
We drive barely a few miles before we come across a herd of elephants and in no time we’re surrounded. As they rumble past, manoeuvring their trunks through the trees, my heart feels like it’s going to burst.
I was lucky enough to grow up in South Africa and have spent time in the bush before but I’ve never been quite so close to a herd as large as this.
But my main request for Justin and Petro is that they find me a leopard and a few days later, I’m lucky enough to spend a good hour with one.
Maxabeni is a powerful and confident young male leopard who allows us to follow him. Watching his sleek body move through the vegetation makes me realise just how powerful and nimble these cats are. And they’re smart, adapting and using their environment to hunt.
Justin explains that Maxabeni had become so comfortable with the safari vehicles that he had learned to use them as cover before pouncing on unsuspecting impala.
RELAX AND REFUEL
Sabi Sabi knows how to feed its guests. As soon as you wake, you’re given a selection of pastries and yoghurts, before being taken on a morning drive. While out you stop for hot drinks and rusks – a twice-baked bread, popular with South Africans – before returning to the lodge for a full breakfast.
You get a few hours to relax before lunch is served - followed shortly by afternoon tea.
At around 3.30pm you’re taken for a drive before returning to dinner – usually six courses
Be prepared to put on weight! After four days my waistline is screaming to leave, but I want to stay longer. There's nothing like going to bed with the sound of lions reverberating through the night.
And as I wave goodbye to Justin and Petro, I feel I’m leaving old friends. I drive to a hotel in the Drakensburg Mountains – a four-hour trip – but stop at Joburg along the way, the perfect place to stop for lazy lunches and curio shopping.
Driving through the long, winding roads makes you realise how vast the country is and you get the chance to glimpse the lives of locals. Villages are bustling with schoolchildren who dance and wave at you.
I’m staying at Cathedral Peak Hotel, perfect to relax for a weekend with its golf course and swimming pool. It’s a splendid base for hiking, off-road biking or horse riding.
After a few days in the mountains I head to Durban for some sun and surf. The combination of centres has made for one wildly brilliantly trip.