What 2934 customers think of DialAFlight customer service

Great team at DialAFlight.

Virgin let us down. Delayed 24 hrs on return in Joburg. Their communication was awful and nobody knew what was happening, least of all the Virgin staff. At 3am we were taken to a hotel and flew out on the night flight.

As always, well planned and great back up service

Thoroughly enjoyed our trip and will use DialAFlight again

I know we're always in good hands. When unexpected problems occurred in the middle, Jenson was there to help.

Another example of excellent service.

Very helpful staff. Thank you for your assistance. We had a wonderful holiday ,

Great service and peace of mind. Will use again in the future.

Very helpful and attentive adviser, good value flight. I’d definitely use you again

I was pleased with the service. Second time I’ve used you guys and again you were great!

Great service from Ryan and your team. DialAFlight app a bonus.

Libby was very helpful.

I talked about Rick from DialAFlight every day on this holiday! We were so thankful for an amazingly planned tour by him - superbly complicated trip with all details spot on. He even called me twice the week before we were leaving to make sure we were happy with everything. Could not have been happier.

I'd recommend Kenya Airways to anyone

South Africa airport security needed email from me with passport photo to let daughter travel with my wife without me.

Thank you Jordan for your amazing customer service. We have been dealing with him for a number of years and he knows each member of my family .

Good service

Very big thank you to Ivor and Ralph for arranging all when I was hit with a family death

First class service. Thank you

I enjoyed the upgrade to Premiem Economy as a more comfortable journey and shall seriously consider travellìng at that price next time.

Troy was amazing. Such lovely people and so, so helpful, thank you so much I couldn’t have done the trip and got home in one piece without you!

Our thanks to Theo who produced for us in a short time a fabulous trip. Many thanks to your staff who answer the phone immediately and to our tour Manager. We certainly will be back.

The entire team has good manners and is ready to assist.

Any issues I had were with the airline and once you were made aware your advisers took it upon themselves to fix it. I couldn’t be happier with the service I received and I will be using you in the future!!

There were issues with one of our flights but this was outside the control of DialAFlight.

A flight delay meant we missed our transfer but you sorted it for us without any hassle - your excellent service was much appreciated

Thankyou DialAFlight for good service as per usual

Emirates business class continues to disappoint

I was travelling on my own for the first time and i felt supported throughout my travels which included a few airports and different airlines.

I have been booking with DialAFlight for many years. Ian is the best

Nature at it's best

Wild and wonderful

On safari, Mark Palmer is bewitched by the greatest show on earth - and learns about a natural world both regal and brutall

A hand-written card has been left on the table in our room. It urges us to 'pause, listen, smell, taste, feel and see' while staying at Singita Ebony Lodge in South Africa.

Whoever wrote the note could easily have added: learn.

Because for all the game drives, sumptuous late breakfasts, sundowners in the bush, brandies by the pool, massages in the spa, a safari is a crash-course in animal welfare, a tutorial into the workings of nature. At least it is in the Sabi Sands Reserve near the Mozambique border, where Singita covers 18,000 acres.

Even the daftest of questions from the back of the Jeep are taken seriously. My ignorance knows no bounds, but our guide, Andries, and his spotter companion, Martin, never make you feel a dunce.

And I pick up a few nuggets along the way: impalas are born with 90 per cent of their brains fully formed, giving them a sporting chance of surviving into adulthood; lions see in black and white (which must be infuriating for zebras); two-thirds of a termite mound is underground; giraffes have hearts the size of footballs; elephants flap their ears for ventilation.

Uninvited dinner guest

BATTLE FOR SURVIVAL
But the most important thing I learn is that it's brutal out there. It may be a bewitching landscape as the sun rises and falls on the greatest show on earth – but it's also one big battle for survival.

You feel the tension everywhere, as the tails of the buffalo twirl furiously when danger lurks and a female elephant hurriedly scrunches through scrub. You see it as vultures perch on a branch ready to cash in on a kill.

The fear of death is omni-present. Survival of the fittest is not an evolutionary theory but a day-to-day reality, where one lapse in concentration, one misguided stop at a watering hole and you're finished.

I can see why honeymooners are drawn to safaris. A few days in the bush sets you up nicely for a partnership in marriage. The habits of males and females are often at odds, but they need to get on. You have to be patient, too - and it's so primal that passion is never far away.

Singita Ebony Lodge with views of the river and the bush beyond

Singita's story began in 1925 when James Baines bought land in what would later become the Sabi Sands Reserve. It started as a hunting opportunity, but today it's all about protecting the bush. His grandson, Luke Baines, now runs lodges and camps across five African countries and is regarded as one of the great protectors of the wild.

He's also practical. Realising that the reason poachers kill animals is to make money, he encouraged them to become gamekeepers instead, and it seems to have worked. Most of his 120 or so scouts are former poachers.

'If they started protecting the animals rather than killing them, then tourism would flourish and they could have jobs for the long term,' says Luke. 'The success has been remarkable.'

Certainly, his lodges are remarkable. Singita Ebony Lodge and nearby Singita Boulders have just been refurbished and must be two of the most stylish and yet authentic safari lodges in the world.

With their soaring thatched roofs held aloft by a combination of trees and wooden posts, the main lobby, bar and restaurant areas look out over a river and mile upon mile of bush beyond, as do almost all 12 suites in each lodge.

Hippos in command of the watering hole

OUT OF AFRICA
You get your own little pool, four-poster bed, outside shower, freestanding bath, a watercolour paint palette, fabulous food and drink (it's all inclusive so you don't have to sign for anything) and a licence to imagine you're Robert Redford and Meryl Streep on the set of Out Of Africa.

On our first 6am game drive we come across a pride of 12 lions lounging by a watering hole occupied by a hippo.

Andries assures us that the lions are not hungry – which is comforting because by the time he turns off the engine we are a mere 10 yards from them. Occasionally one of the lions stands up and looks at us intently before flopping back down on the baked ground much in the same way as a dog might spread itself out by the fire at home.

Up close and friendly

We get up close and personal with rhinos, elephants, giraffes, hyenas, water hogs, antelope, eagles – and closer than I could ever have imagined to a leopard.

But not just any leopard. Andries remembers Nhlhbankunzi - as she has been named - as a cub and now she's a mother herself, out looking for food for her charge. She's regal and ravishing in equal measure, treating the rough terrain like a catwalk, moving elegantly, seductively.

They say nothing prepares you for the moment you see your first lion or leopard in the wild – and they're right.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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