Excellent customer service, the only thing I’d recommend is that for Air France flights on the Airbus 380 in Business, your agents should tell customers clearly it’s not a flat bed. I found it really hard to sleep on the overnight flight as the angle of the chair when in “bed” position just made me slide down towards the footwell! I would not travel Air France business on the A380 again for an overnight flight.
Yet another excellent holiday arranged by Malcolm - everything went smoothly and I don’t know how he can beat this trip, it was fantastic
Fantastic service from Eric. Total superstar, thank you
I frequently recommend you to friends. Well done yet again.
It definitely pays to book with DialAFlight. Our airline went on strike and DialAFlight sorted out an alternative flight immediately. We were not troubled at all. We met people on the new flight who had had to spend hours searching for flights
Great service as always - thank you Kylie
Great staff, excellent at what they do
Gerry has been fantastic. Extremely knowledgeable, personable, efficient. I could always be assured if I emailed him, he would respond at the first opportunity.
All worked out great
All very efficient
Air France was a bit more bureaucratic than KLM which was very friendly.
Everything went right.
Used many times. Always an easy process and never had any issues.
Jay’s knowledge is second to none. A credit to the team
Using DialAFlight made planning my trip so easy - everything went smoothly. Totally efficient great customer service.
Cannot find anything to complain about - always very friendly when we ring. Have already recommended you
Faultless arrangements and reccomendations
Best travel company by a mile
I was originally wary to use a company I'd never heard of before. I did some homework, and once I had committed to my booking I was pleased that I received personal follow-up from my contact.
Help with bookings and Emirates car collection and car hire for 4 weeks was all done with efficiency and care by your team.
SAA business to Joburg was great value with good food and service. But the seat/bed was of the type BA threw out 25 yrs ago. I wouldn't use SAAagain.
Great service and prices.
Thanks Billy for finding us the best flights at the best price and for making sure we had everything we needed.
I felt the service was good and a better experience than dealing with the airline directly.
Apart from the pick-up/transfer problem at Cape Town on arrival which got sorted everything else was first class.
Did not fully appreciate until 24 hrs before coming home that I could check in using your app - absolutely fantastic. Your personal help and service from the start of booking this trip was outstanding. All my family use you now for booking their flights / holidays and continually recommend you to friends.
I commend the professionalism and dedication of staff - most importantly that of Harvey who always goes the extra mile.
Thanks Rob everything went to plan. 10 out of 10
Great service as usual
Brody was very helpful in finding and recommending the most cost effective and civilised flights to South Africa and all went according to plan.
A hand-written card has been left on the table in our room. It urges us to 'pause, listen, smell, taste, feel and see' while staying at Singita Ebony Lodge in South Africa.
Whoever wrote the note could easily have added: learn.
Because for all the game drives, sumptuous late breakfasts, sundowners in the bush, brandies by the pool, massages in the spa, a safari is a crash-course in animal welfare, a tutorial into the workings of nature. At least it is in the Sabi Sands Reserve near the Mozambique border, where Singita covers 18,000 acres.
Even the daftest of questions from the back of the Jeep are taken seriously. My ignorance knows no bounds, but our guide, Andries, and his spotter companion, Martin, never make you feel a dunce.
And I pick up a few nuggets along the way: impalas are born with 90 per cent of their brains fully formed, giving them a sporting chance of surviving into adulthood; lions see in black and white (which must be infuriating for zebras); two-thirds of a termite mound is underground; giraffes have hearts the size of footballs; elephants flap their ears for ventilation.
BATTLE FOR SURVIVAL
But the most important thing I learn is that it's brutal out there. It may be a bewitching landscape as the sun rises and falls on the greatest show on earth – but it's also one big battle for survival.
You feel the tension everywhere, as the tails of the buffalo twirl furiously when danger lurks and a female elephant hurriedly scrunches through scrub. You see it as vultures perch on a branch ready to cash in on a kill.
The fear of death is omni-present. Survival of the fittest is not an evolutionary theory but a day-to-day reality, where one lapse in concentration, one misguided stop at a watering hole and you're finished.
I can see why honeymooners are drawn to safaris. A few days in the bush sets you up nicely for a partnership in marriage. The habits of males and females are often at odds, but they need to get on. You have to be patient, too - and it's so primal that passion is never far away.
Singita's story began in 1925 when James Baines bought land in what would later become the Sabi Sands Reserve. It started as a hunting opportunity, but today it's all about protecting the bush. His grandson, Luke Baines, now runs lodges and camps across five African countries and is regarded as one of the great protectors of the wild.
He's also practical. Realising that the reason poachers kill animals is to make money, he encouraged them to become gamekeepers instead, and it seems to have worked. Most of his 120 or so scouts are former poachers.
'If they started protecting the animals rather than killing them, then tourism would flourish and they could have jobs for the long term,' says Luke. 'The success has been remarkable.'
Certainly, his lodges are remarkable. Singita Ebony Lodge and nearby Singita Boulders have just been refurbished and must be two of the most stylish and yet authentic safari lodges in the world.
With their soaring thatched roofs held aloft by a combination of trees and wooden posts, the main lobby, bar and restaurant areas look out over a river and mile upon mile of bush beyond, as do almost all 12 suites in each lodge.
OUT OF AFRICA
You get your own little pool, four-poster bed, outside shower, freestanding bath, a watercolour paint palette, fabulous food and drink (it's all inclusive so you don't have to sign for anything) and a licence to imagine you're Robert Redford and Meryl Streep on the set of Out Of Africa.
On our first 6am game drive we come across a pride of 12 lions lounging by a watering hole occupied by a hippo.
Andries assures us that the lions are not hungry – which is comforting because by the time he turns off the engine we are a mere 10 yards from them. Occasionally one of the lions stands up and looks at us intently before flopping back down on the baked ground much in the same way as a dog might spread itself out by the fire at home.
We get up close and personal with rhinos, elephants, giraffes, hyenas, water hogs, antelope, eagles – and closer than I could ever have imagined to a leopard.
But not just any leopard. Andries remembers Nhlhbankunzi - as she has been named - as a cub and now she's a mother herself, out looking for food for her charge. She's regal and ravishing in equal measure, treating the rough terrain like a catwalk, moving elegantly, seductively.
They say nothing prepares you for the moment you see your first lion or leopard in the wild – and they're right.
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