What 2851 customers think of DialAFlight customer service

Larry once again did a fabulous job for us and we had the best three weeks ever

Colin is amazing - really professional, helpful and knowledgeable

Using the DialAflight app was wonderful. It was so easy to check in. It really made life easy and worry free

Excellent service with particular mention to Bobby . His attention to detail and understanding of our requirements was brilliant. He then maintained communication up to and after travel.

Flight was superb, service was friendly, everything was as promised.

Both journeys were fine, except the Addis Ababa to London leg was spoilt by an Ethiopian lady who thought that she had a right to sleep in my seat whilst I was waiting in the toilet queue!

I wouldn't go anywhere else! Stacey is nothing short of amazing and I have already recommended her many times to friends

Travelling is so much easier and pleasant since we started using DialAFlight. Thanks Keely

There was a problem with the wheelchair assistance at Schipol and Heathrow. Not really down to you.

Everything ran smoothly. Good seats were booked.

Another great trip and many thanks to Morgan for her help and knowledge.

Great prices and a reliable service

Excellent seating organised. Disabled assistance arranged.

DialAFlight never lets us down and service above and beyond is normal. Would not use anyone else.

Oscar is brilliant. Everything went like clockwork.

Thanks to Bradley and team for setting up of details and admin

Saf's service was absolutely outstanding as usual

Superb service from Niall

A holiday of a lifetime - everything went as planned by you!

Very, very good service

I was told that my baggage allowance was the same on all the flights. It was a good job I checked as the allowance on the internal flight in South Africa was less

Very happy with your service. BA flight very good but food was awful.

Excellent. Will definitely use again.

Marshall was excellent

Harry came up trumps again - everything went well

All perfect

I am a DialAFlight fan. The service removes a lot of stress from arranging it myself.

Howard is 10/10 helpful

As always, thank you Robin.

Kept me informed. Friendly staff. Good deals. Would use again.

Nature at it's best

Wild and wonderful

On safari, Mark Palmer is bewitched by the greatest show on earth - and learns about a natural world both regal and brutall

A hand-written card has been left on the table in our room. It urges us to 'pause, listen, smell, taste, feel and see' while staying at Singita Ebony Lodge in South Africa.

Whoever wrote the note could easily have added: learn.

Because for all the game drives, sumptuous late breakfasts, sundowners in the bush, brandies by the pool, massages in the spa, a safari is a crash-course in animal welfare, a tutorial into the workings of nature. At least it is in the Sabi Sands Reserve near the Mozambique border, where Singita covers 18,000 acres.

Even the daftest of questions from the back of the Jeep are taken seriously. My ignorance knows no bounds, but our guide, Andries, and his spotter companion, Martin, never make you feel a dunce.

And I pick up a few nuggets along the way: impalas are born with 90 per cent of their brains fully formed, giving them a sporting chance of surviving into adulthood; lions see in black and white (which must be infuriating for zebras); two-thirds of a termite mound is underground; giraffes have hearts the size of footballs; elephants flap their ears for ventilation.

Uninvited dinner guest

BATTLE FOR SURVIVAL
But the most important thing I learn is that it's brutal out there. It may be a bewitching landscape as the sun rises and falls on the greatest show on earth – but it's also one big battle for survival.

You feel the tension everywhere, as the tails of the buffalo twirl furiously when danger lurks and a female elephant hurriedly scrunches through scrub. You see it as vultures perch on a branch ready to cash in on a kill.

The fear of death is omni-present. Survival of the fittest is not an evolutionary theory but a day-to-day reality, where one lapse in concentration, one misguided stop at a watering hole and you're finished.

I can see why honeymooners are drawn to safaris. A few days in the bush sets you up nicely for a partnership in marriage. The habits of males and females are often at odds, but they need to get on. You have to be patient, too - and it's so primal that passion is never far away.

Singita Ebony Lodge with views of the river and the bush beyond

Singita's story began in 1925 when James Baines bought land in what would later become the Sabi Sands Reserve. It started as a hunting opportunity, but today it's all about protecting the bush. His grandson, Luke Baines, now runs lodges and camps across five African countries and is regarded as one of the great protectors of the wild.

He's also practical. Realising that the reason poachers kill animals is to make money, he encouraged them to become gamekeepers instead, and it seems to have worked. Most of his 120 or so scouts are former poachers.

'If they started protecting the animals rather than killing them, then tourism would flourish and they could have jobs for the long term,' says Luke. 'The success has been remarkable.'

Certainly, his lodges are remarkable. Singita Ebony Lodge and nearby Singita Boulders have just been refurbished and must be two of the most stylish and yet authentic safari lodges in the world.

With their soaring thatched roofs held aloft by a combination of trees and wooden posts, the main lobby, bar and restaurant areas look out over a river and mile upon mile of bush beyond, as do almost all 12 suites in each lodge.

Hippos in command of the watering hole

OUT OF AFRICA
You get your own little pool, four-poster bed, outside shower, freestanding bath, a watercolour paint palette, fabulous food and drink (it's all inclusive so you don't have to sign for anything) and a licence to imagine you're Robert Redford and Meryl Streep on the set of Out Of Africa.

On our first 6am game drive we come across a pride of 12 lions lounging by a watering hole occupied by a hippo.

Andries assures us that the lions are not hungry – which is comforting because by the time he turns off the engine we are a mere 10 yards from them. Occasionally one of the lions stands up and looks at us intently before flopping back down on the baked ground much in the same way as a dog might spread itself out by the fire at home.

Up close and friendly

We get up close and personal with rhinos, elephants, giraffes, hyenas, water hogs, antelope, eagles – and closer than I could ever have imagined to a leopard.

But not just any leopard. Andries remembers Nhlhbankunzi - as she has been named - as a cub and now she's a mother herself, out looking for food for her charge. She's regal and ravishing in equal measure, treating the rough terrain like a catwalk, moving elegantly, seductively.

They say nothing prepares you for the moment you see your first lion or leopard in the wild – and they're right.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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