Brilliant service! Everyone I dealt with was helpful, friendly and pleasant. Amy was so amazing I’ve already recommended her. Thank you for making travelling in uncertain times so pleasant.
In difficult circumstances the professionalism of Alistair and his team was exemplary. I would advise anyone to book with yourselves as quite clearly booking direct would have been a nightmare. Great communication and politeness from all of you and thank you again for getting us home.
Thank you so much to Max and team on looking after me during my travels and bringing me home safely with out a single hiccup. You are the best
Oli was really very helpful as my flight kept getting cancelled. He did a very good job getting me back
The team were absolutely amazing and supportive during my extended stay in Cape Town due to the cancellations of BA and KLM flights because of the pandemic. I am so glad I had booked through DialAFlight as I don't believe I would have been able to manage the changes that came in. I can't thank you enough for getting me home safely and being so supportive and motivated even though it must have been a nightmare for you!
I have found everyone at DialAFlight very professional particularly Harvey, who always goes the extra mile to help me and ensures that I get a good deal.
I really appreciate that you kept me updated about changes or cancellations on flights. You did your best, however the situation was beyond your control. You also kept your promise about partial refund. A very big thank you to the DialAFlight team.
Christian and his team were outstanding from start to finish with not a detail left to chance. Even when Christian wasn’t available his colleagues were briefed and supported him fully. We felt looked after at all times. I would recommend them to anyone. Excellent experience
The team at DialAFlight helped us with a tricky trip to South Africa with cancellations by various airlines.. We got stuck in South Africa and if it were not for the persistence and professional attitude by DialAFlight we would still be stuck there.
I was in South Africa and had to curtail my trip due to COVID and spoke to the 24 hour help desk. Particular thanks are due to Pauline who amended my travel plans promptly and to Leah my travel manager.
Gavin has been excellent! Plus Callum and Ted.
Good support in difficult times
A usual an excellent service and it's great to have a helpful agent at the end of the phone when flight changes are needed.
I want to thank Bruno for going the extra mile to get me back to the UK before the lockdown in South Africa. He answered all my questions and concerns. I have been using DAF for many years
Thank you so much Stafford for an amazing itinerary, hotels and locations. All jaw dropping good. Also thank you for coming up trumps when BA cancelled our return flight. Unlike some people travelling with other travel companies who were left stranded, you seamlessly re-arranged everything and kept us notified - a fantastic service in trying times!
Jerry was very helpful when we needed to come home early due to Coronavirus. When we need flights we can always rely on him.
The young man who sorted my flight was very helpful. He did a great job and luckily I got back safe during this very difficult time.
Whenever I emailed for information you always responded which was a great help and gave me peace of mind while I was trying to get back home to my family.
DialAFlight are just the best. And Ryan pulls out all the stops for us. Very many thanks
With a very difficult situation all members and especially Niall were brilliant. Flights changed and constantly keeping us informed
Thanks for very efficiently arranging to change my flight back given my decision to cut short my trip
Thanks for the professional and helpful service rendered while out in South Africa at the height of Covid 19, bringing me back safely to my family and friends
Thank you Lincoln, Luke and colleagues for all your help in getting us speedily back to the UK
Jacob was wonderful as were the other members of staff I spoke to in trying to get early flights out of South Africa. They have forged our loyalty for future bookings.
Lucas kept me up to date. Always receive an excellent service from him
So impressed with friendly and efficient service especially during this virus outbreak. App easy to use. Will be my go to booking agent from now on
Stan was an absolute star! Even my wife noticed.
Went above and beyond when our flight was cancelled
You were accessible, helpful and efficient.
We'd come to sample sauvignon, sip shiraz, marvel at malbec, and savour world-class cuisine. But if you ask why we'd travelled to the southern hemisphere when we have all that on our European doorstep, you obviously haven't been to South Africa.
This pilgrimage to the wine-taster's paradise of Franschhoek began not with an aperitif - say a Graham Beck Game Reserve chenin blanc - but with an appetising few days in Cape Town. Our hotel, the Cape Grace, sits alongside the lively marina. From here, you can take a tourist bus ride around the city, a cable-car trip up Table Mountain, and shop at the Waterfront area.
At the Baia restaurant we feasted on seafood bisque, lobster and langoustine - and presented with a bill as cheap as chips.
For something more sedate, the colonial grandeur of Mount Nelson is the place for afternoon tea. However, if I could eat only one meal on the Cape it would be at The Pot Luck Club, the hottest restaurant in town.
From Cape Town, we headed for the open countryside, climbing through Helshoogte Pass with its amazing mountain views. Just 90 minutes later we were in a different country - think Tuscany comes to Cumbria, with some Dutch gable architecture thrown in.
After being hounded out of Europe, it was the Huguenots who brought their distillery skills to this verdant triangle of South Africa, transforming it into one of the World's most beautiful wine valleys. Relais & Chateaux has now captured a corner of Franschhoek and discreetly created the Provencal-style retreat of Le Quartier Francais.
The hotel has a tranquil hidden garden, lavender-lined walkway and Tasting Room restaurant, all set within the charm of a Victorian village square. There is a glorious list of wine estates to visit in this area, all with restaurants and tastings.
La Petite Ferme sits at the back of Franschhoek and has mountain views and a mouthwatering lunch menu. Delaire Graff is a gem of an estate, where you can view the oak-barrelled seasoning process, or visit its famous art collection, including Tretchikoff's Chinese Girl (it's said to be the most reproduced painting in the world), and a diamond showroom on which the Graff fortune is built.
We opted for the hop-on, hopoff Franschhoek tram tour of the vineyards, along with a boisterous party who got ever squiffier as we rumbled from one distinguished estate to the next.
There was Mont Rochelle's chardonnay, fermented in a butterscotch-flavoured barrel, La Couronne's plummy malbec which we partnered with a local cheese platter, and my favourite, Moreson's In My Bed cabernet sauvignon merlot.
Moreson's has a brilliant collection of wines, wittily named around the good-natured naughtiness of their Weimaraner dog. Rather tipsily, we left the tram party to the strains of Chicago's If You Leave Me Now. We needed all our concentration for the task ahead: a night in The Tasting Room at Le Quartier Francais.
Some restaurants are worth making a pilgrimage to - and this is one. Award-winning chef Margot Janse weaves her magic in the kitchen, combining earthy African and sophisticated French to create two audacious flavour combinations.
Janse once considered a career in the theatre - and each of the eight courses, accompanied by a different wine, was drama on a plate. There was texture, humour, sex appeal and surprises with every mouthful. The Eastern Cape marron crayfish, Cape gooseberry and lemon verbena was like leaping into the freezing Atlantic - so tinglingly exhilarating I nearly went to change into my swimwear to eat it.
We finished our trip on the coast at the glamorous Twelve Apostles Hotel and Spa in Camps Bay.
The unabashed luxury of Twelve Apostles was like being treated to a glass of Klein Constantia Vin de Constance - a silky, rich dessert wine much loved by Napoleon. The perfect end to a trip as well.
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