What 2934 customers think of DialAFlight customer service

Great team at DialAFlight.

Virgin let us down. Delayed 24 hrs on return in Joburg. Their communication was awful and nobody knew what was happening, least of all the Virgin staff. At 3am we were taken to a hotel and flew out on the night flight.

As always, well planned and great back up service

Thoroughly enjoyed our trip and will use DialAFlight again

I know we're always in good hands. When unexpected problems occurred in the middle, Jenson was there to help.

Another example of excellent service.

Very helpful staff. Thank you for your assistance. We had a wonderful holiday ,

Great service and peace of mind. Will use again in the future.

Very helpful and attentive adviser, good value flight. I’d definitely use you again

I was pleased with the service. Second time I’ve used you guys and again you were great!

Great service from Ryan and your team. DialAFlight app a bonus.

Libby was very helpful.

I talked about Rick from DialAFlight every day on this holiday! We were so thankful for an amazingly planned tour by him - superbly complicated trip with all details spot on. He even called me twice the week before we were leaving to make sure we were happy with everything. Could not have been happier.

I'd recommend Kenya Airways to anyone

South Africa airport security needed email from me with passport photo to let daughter travel with my wife without me.

Thank you Jordan for your amazing customer service. We have been dealing with him for a number of years and he knows each member of my family .

Good service

Very big thank you to Ivor and Ralph for arranging all when I was hit with a family death

First class service. Thank you

I enjoyed the upgrade to Premiem Economy as a more comfortable journey and shall seriously consider travellìng at that price next time.

Troy was amazing. Such lovely people and so, so helpful, thank you so much I couldn’t have done the trip and got home in one piece without you!

Our thanks to Theo who produced for us in a short time a fabulous trip. Many thanks to your staff who answer the phone immediately and to our tour Manager. We certainly will be back.

The entire team has good manners and is ready to assist.

Any issues I had were with the airline and once you were made aware your advisers took it upon themselves to fix it. I couldn’t be happier with the service I received and I will be using you in the future!!

There were issues with one of our flights but this was outside the control of DialAFlight.

A flight delay meant we missed our transfer but you sorted it for us without any hassle - your excellent service was much appreciated

Thankyou DialAFlight for good service as per usual

Emirates business class continues to disappoint

I was travelling on my own for the first time and i felt supported throughout my travels which included a few airports and different airlines.

I have been booking with DialAFlight for many years. Ian is the best

Wonderful wine in Cape Town

Touring South Africa, one sip at a time

Helen Atkinson Wood finds herself in a paradise for wine lovers - and also manages some serious eating

We'd come to sample sauvignon, sip shiraz, marvel at malbec, and savour world-class cuisine. But if you ask why we'd travelled to the southern hemisphere when we have all that on our European doorstep, you obviously haven't been to South Africa.

This pilgrimage to the wine-taster's paradise of Franschhoek began not with an aperitif - say a Graham Beck Game Reserve chenin blanc - but with an appetising few days in Cape Town. Our hotel, the Cape Grace, sits alongside the lively marina. From here, you can take a tourist bus ride around the city, a cable-car trip up Table Mountain, and shop at the Waterfront area.

At the Baia restaurant we feasted on seafood bisque, lobster and langoustine - and presented with a bill as cheap as chips.

For something more sedate, the colonial grandeur of Mount Nelson is the place for afternoon tea. However, if I could eat only one meal on the Cape it would be at The Pot Luck Club, the hottest restaurant in town.

From Cape Town, we headed for the open countryside, climbing through Helshoogte Pass with its amazing mountain views. Just 90 minutes later we were in a different country - think Tuscany comes to Cumbria, with some Dutch gable architecture thrown in.

The wine tram disgorges its merry passengers at the Rickety Bridge vineyard

South Africa is a paradise for wine lovers, says Helen Atkinson-Wood

After being hounded out of Europe, it was the Huguenots who brought their distillery skills to this verdant triangle of South Africa, transforming it into one of the World's most beautiful wine valleys. Relais & Chateaux has now captured a corner of Franschhoek and discreetly created the Provencal-style retreat of Le Quartier Francais.

The hotel has a tranquil hidden garden, lavender-lined walkway and Tasting Room restaurant, all set within the charm of a Victorian village square. There is a glorious list of wine estates to visit in this area, all with restaurants and tastings.

La Petite Ferme sits at the back of Franschhoek and has mountain views and a mouthwatering lunch menu. Delaire Graff is a gem of an estate, where you can view the oak-barrelled seasoning process, or visit its famous art collection, including Tretchikoff's Chinese Girl (it's said to be the most reproduced painting in the world), and a diamond showroom on which the Graff fortune is built.

We opted for the hop-on, hopoff Franschhoek tram tour of the vineyards, along with a boisterous party who got ever squiffier as we rumbled from one distinguished estate to the next.

Mont Rochelle cellar

There was Mont Rochelle's chardonnay, fermented in a butterscotch-flavoured barrel, La Couronne's plummy malbec which we partnered with a local cheese platter, and my favourite, Moreson's In My Bed cabernet sauvignon merlot.

Moreson's has a brilliant collection of wines, wittily named around the good-natured naughtiness of their Weimaraner dog. Rather tipsily, we left the tram party to the strains of Chicago's If You Leave Me Now. We needed all our concentration for the task ahead: a night in The Tasting Room at Le Quartier Francais.

Some restaurants are worth making a pilgrimage to - and this is one. Award-winning chef Margot Janse weaves her magic in the kitchen, combining earthy African and sophisticated French to create two audacious flavour combinations.

Janse once considered a career in the theatre - and each of the eight courses, accompanied by a different wine, was drama on a plate. There was texture, humour, sex appeal and surprises with every mouthful. The Eastern Cape marron crayfish, Cape gooseberry and lemon verbena was like leaping into the freezing Atlantic - so tinglingly exhilarating I nearly went to change into my swimwear to eat it.

We finished our trip on the coast at the glamorous Twelve Apostles Hotel and Spa in Camps Bay.

The unabashed luxury of Twelve Apostles was like being treated to a glass of Klein Constantia Vin de Constance - a silky, rich dessert wine much loved by Napoleon. The perfect end to a trip as well.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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