020·7962·9933
Excellent customer service, the only thing I’d recommend is that for Air France flights on the Airbus 380 in Business, your agents should tell customers clearly it’s not a flat bed. I found it really hard to sleep on the overnight flight as the angle of the chair when in “bed” position just made me slide down towards the footwell! I would not travel Air France business on the A380 again for an overnight flight.
Yet another excellent holiday arranged by Malcolm - everything went smoothly and I don’t know how he can beat this trip, it was fantastic
Fantastic service from Eric. Total superstar, thank you
I frequently recommend you to friends. Well done yet again.
It definitely pays to book with DialAFlight. Our airline went on strike and DialAFlight sorted out an alternative flight immediately. We were not troubled at all. We met people on the new flight who had had to spend hours searching for flights
Great service as always - thank you Kylie
Great staff, excellent at what they do
Gerry has been fantastic. Extremely knowledgeable, personable, efficient. I could always be assured if I emailed him, he would respond at the first opportunity.
All worked out great
All very efficient
Air France was a bit more bureaucratic than KLM which was very friendly.
Everything went right.
Used many times. Always an easy process and never had any issues.
Jay’s knowledge is second to none. A credit to the team
Using DialAFlight made planning my trip so easy - everything went smoothly. Totally efficient great customer service.
Cannot find anything to complain about - always very friendly when we ring. Have already recommended you
Faultless arrangements and reccomendations
Best travel company by a mile
I was originally wary to use a company I'd never heard of before. I did some homework, and once I had committed to my booking I was pleased that I received personal follow-up from my contact.
Help with bookings and Emirates car collection and car hire for 4 weeks was all done with efficiency and care by your team.
SAA business to Joburg was great value with good food and service. But the seat/bed was of the type BA threw out 25 yrs ago. I wouldn't use SAAagain.
Great service and prices.
Thanks Billy for finding us the best flights at the best price and for making sure we had everything we needed.
I felt the service was good and a better experience than dealing with the airline directly.
Apart from the pick-up/transfer problem at Cape Town on arrival which got sorted everything else was first class.
Did not fully appreciate until 24 hrs before coming home that I could check in using your app - absolutely fantastic. Your personal help and service from the start of booking this trip was outstanding. All my family use you now for booking their flights / holidays and continually recommend you to friends.
I commend the professionalism and dedication of staff - most importantly that of Harvey who always goes the extra mile.
Thanks Rob everything went to plan. 10 out of 10
Great service as usual
Brody was very helpful in finding and recommending the most cost effective and civilised flights to South Africa and all went according to plan.
We'd come to sample sauvignon, sip shiraz, marvel at malbec, and savour world-class cuisine. But if you ask why we'd travelled to the southern hemisphere when we have all that on our European doorstep, you obviously haven't been to South Africa.
This pilgrimage to the wine-taster's paradise of Franschhoek began not with an aperitif - say a Graham Beck Game Reserve chenin blanc - but with an appetising few days in Cape Town. Our hotel, the Cape Grace, sits alongside the lively marina. From here, you can take a tourist bus ride around the city, a cable-car trip up Table Mountain, and shop at the Waterfront area.
At the Baia restaurant we feasted on seafood bisque, lobster and langoustine - and presented with a bill as cheap as chips.
For something more sedate, the colonial grandeur of Mount Nelson is the place for afternoon tea. However, if I could eat only one meal on the Cape it would be at The Pot Luck Club, the hottest restaurant in town.
From Cape Town, we headed for the open countryside, climbing through Helshoogte Pass with its amazing mountain views. Just 90 minutes later we were in a different country - think Tuscany comes to Cumbria, with some Dutch gable architecture thrown in.
After being hounded out of Europe, it was the Huguenots who brought their distillery skills to this verdant triangle of South Africa, transforming it into one of the World's most beautiful wine valleys. Relais & Chateaux has now captured a corner of Franschhoek and discreetly created the Provencal-style retreat of Le Quartier Francais.
The hotel has a tranquil hidden garden, lavender-lined walkway and Tasting Room restaurant, all set within the charm of a Victorian village square. There is a glorious list of wine estates to visit in this area, all with restaurants and tastings.
La Petite Ferme sits at the back of Franschhoek and has mountain views and a mouthwatering lunch menu. Delaire Graff is a gem of an estate, where you can view the oak-barrelled seasoning process, or visit its famous art collection, including Tretchikoff's Chinese Girl (it's said to be the most reproduced painting in the world), and a diamond showroom on which the Graff fortune is built.
We opted for the hop-on, hopoff Franschhoek tram tour of the vineyards, along with a boisterous party who got ever squiffier as we rumbled from one distinguished estate to the next.
There was Mont Rochelle's chardonnay, fermented in a butterscotch-flavoured barrel, La Couronne's plummy malbec which we partnered with a local cheese platter, and my favourite, Moreson's In My Bed cabernet sauvignon merlot.
Moreson's has a brilliant collection of wines, wittily named around the good-natured naughtiness of their Weimaraner dog. Rather tipsily, we left the tram party to the strains of Chicago's If You Leave Me Now. We needed all our concentration for the task ahead: a night in The Tasting Room at Le Quartier Francais.
Some restaurants are worth making a pilgrimage to - and this is one. Award-winning chef Margot Janse weaves her magic in the kitchen, combining earthy African and sophisticated French to create two audacious flavour combinations.
Janse once considered a career in the theatre - and each of the eight courses, accompanied by a different wine, was drama on a plate. There was texture, humour, sex appeal and surprises with every mouthful. The Eastern Cape marron crayfish, Cape gooseberry and lemon verbena was like leaping into the freezing Atlantic - so tinglingly exhilarating I nearly went to change into my swimwear to eat it.
We finished our trip on the coast at the glamorous Twelve Apostles Hotel and Spa in Camps Bay.
The unabashed luxury of Twelve Apostles was like being treated to a glass of Klein Constantia Vin de Constance - a silky, rich dessert wine much loved by Napoleon. The perfect end to a trip as well.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.
Not quite what you're looking for? We can easily customise an offer to suit your exact requirements
Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Let us extend the personalised service of your booking into your holiday with great prices on business class flights ready to add a touch of class to your trip.
Take the stress out of travelling with a host of wonderful perks on offer from priority check-in and premium lounge access to chauffeur service and fine in-flight dining, plus the supreme comfort of a fully-reclining seat.
Call us to see how much you could save on Business Class flights.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients. We’ll maintain your preferred airline loyalty programmes and you’ll have 24/7 support wherever you are in the world.
