What 2934 customers think of DialAFlight customer service

Great team at DialAFlight.

Virgin let us down. Delayed 24 hrs on return in Joburg. Their communication was awful and nobody knew what was happening, least of all the Virgin staff. At 3am we were taken to a hotel and flew out on the night flight.

As always, well planned and great back up service

Thoroughly enjoyed our trip and will use DialAFlight again

I know we're always in good hands. When unexpected problems occurred in the middle, Jenson was there to help.

Another example of excellent service.

Very helpful staff. Thank you for your assistance. We had a wonderful holiday ,

Great service and peace of mind. Will use again in the future.

Very helpful and attentive adviser, good value flight. I’d definitely use you again

I was pleased with the service. Second time I’ve used you guys and again you were great!

Great service from Ryan and your team. DialAFlight app a bonus.

Libby was very helpful.

I talked about Rick from DialAFlight every day on this holiday! We were so thankful for an amazingly planned tour by him - superbly complicated trip with all details spot on. He even called me twice the week before we were leaving to make sure we were happy with everything. Could not have been happier.

I'd recommend Kenya Airways to anyone

South Africa airport security needed email from me with passport photo to let daughter travel with my wife without me.

Thank you Jordan for your amazing customer service. We have been dealing with him for a number of years and he knows each member of my family .

Good service

Very big thank you to Ivor and Ralph for arranging all when I was hit with a family death

First class service. Thank you

I enjoyed the upgrade to Premiem Economy as a more comfortable journey and shall seriously consider travellìng at that price next time.

Troy was amazing. Such lovely people and so, so helpful, thank you so much I couldn’t have done the trip and got home in one piece without you!

Our thanks to Theo who produced for us in a short time a fabulous trip. Many thanks to your staff who answer the phone immediately and to our tour Manager. We certainly will be back.

The entire team has good manners and is ready to assist.

Any issues I had were with the airline and once you were made aware your advisers took it upon themselves to fix it. I couldn’t be happier with the service I received and I will be using you in the future!!

There were issues with one of our flights but this was outside the control of DialAFlight.

A flight delay meant we missed our transfer but you sorted it for us without any hassle - your excellent service was much appreciated

Thankyou DialAFlight for good service as per usual

Emirates business class continues to disappoint

I was travelling on my own for the first time and i felt supported throughout my travels which included a few airports and different airlines.

I have been booking with DialAFlight for many years. Ian is the best

Spectacular scenery

Great escape to the Cape

The city's buzzing like never before – even the penguins have a spring in their step, says Mark Palmer

When the French astronomer Abbe Louis de la Caille made it to the top of Table Mountain in 1750, he observed no fewer than 10,000 stars and was so impressed that he named a whole constellation (Mons Mensae) after this iconic slab of stone.

Today, you're likely to see almost as many tourists coming and going on the cable car or huffing and puffing on foot. But that's no excuse not to join them – because once you get there the crowds become insignificant in such an exhilarating setting.

Cable car to the top of Table Mountain

We had allocated 45 minutes to wander about on the massive plateau, but it soon became almost two hours – and still, like Moses, we were reluctant to come down from the mountain.

There's so much to do up there. You can hike, picnic, study the rock rabbits (hyraxes), admire the spiky plants that thrive with little in the way of soil, practise yoga, grow tipsy on the champagne air and even abseil down it if you dare. And, of course, you can survey the scene from every angle: oceans to the left, oceans to the right, beaches down below, cloudless skies up above, Cape Point somewhere in the distance.

I was last here 21 years ago, a few months before the first democratic elections were held – and the transformation is astonishing.

The waterfront, buzzing with shops and restaurants, is a little too California for me, but it's one of the city's great success stories. By comparison, the town centre is still sleepy during the day and has largely avoided a full chi-chi makeover. When our guide said we were off to the bus terminal not far from the impressive old City Hall building, it was a case of following on trust.

After dark, head to lively Long Street, home to the Mother City's party scene

Our reward was an introduction to a chef called David, one of several who run kitchens housed in cramped wooden shacks. Lunch here is ten times cheaper than on the waterfront and, somehow, ten times more atmospheric.

But perhaps our best meal was at trendy Test Kitchen, presided over by Luke Dale-Roberts, probably South Africa's most celebrated chef. We stayed 30 minutes out of town for our first two nights, at Steenberg Farm in Constantia, the oldest vineyard (1682).

The whole place – its lush golf course, excellent bistro (wine tastings aplenty), intimate spa, manor house and colonial-style rooms – exudes charm and calm. Cape Town is a bubble compared with the rest of the country – and locals of every creed and colour seem to know that.

I detected no smugness, no sense of entitlement. Rather, an acute awareness that this is a work in progress. And just as the physical backdrop plays such a huge part here, so too does the political backdrop.

I couldn’t find anyone with a good word to say about President Jacob Zuma. Some think he could be gone within 12 months, despite his term officially having almost four more years to run.

Visiting a country that remains on a political knife-edge is exhilarating – and I was very much struck by how Nelson Mandela still has such a powerful influence; always will. His presence is everywhere: on street names, on billboards and, crucially, within the hearts of all South Africans.

Bright future: The colourful Bo Kaap district is worth a visit

We made the pilgrimage to Robben Island, where he spent 18 of his 27 years in captivity, joining a tour led by a fellow former inmate. It could be so much more interesting than it is, but if you've never done it, you must.

Visiting the penguins at Boulders Beach in Simon's Town is a good idea, too. Then head back to the city via the False Bay villages of Kalk Bay (lunch at Harbour House was sensational and we loved the ramshackle shops), St James and Muizenburg, the latter described as the St Tropez of Cape Town, which may or may not be a compliment.

Fascinating nature: Watch the penguins interacting on Boulders Beach

The swimming is colder on the west side of the Cape, but the views better. We stayed at the fabulous Cape View Clifton, which opened two years ago and has only seven rooms, all facing the ocean, all whites and greys, with soulful art and comforts of every kind.

It's a glorious spot high above the beach, with Camps Bay round the corner. A beach house that feels more like a home than hotel. You help yourself to drinks and jot it down; guests wander about in the kitchen chatting to the cheerful staff; no one wears shoes.
The sunset on our last night was the colour of the rosé swishing about in our huge wine glasses. We drank deeply on both counts, painfully aware that the morning would bring a hangover made worse by the thought of flying home.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

020·7962·9933

Calls answered
LIVE within 5 seconds *