I was in South Africa and had to curtail my trip due to COVID and spoke to the 24 hour help desk. Particular thanks are due to Pauline who amended my travel plans promptly and to Leah my travel manager.
Gavin has been excellent! Plus Callum and Ted.
Good support in difficult times
A usual an excellent service and it's great to have a helpful agent at the end of the phone when flight changes are needed.
I want to thank Bruno for going the extra mile to get me back to the UK before the lockdown in South Africa. He answered all my questions and concerns. I have been using DAF for many years
Thank you so much Stafford for an amazing itinerary, hotels and locations. All jaw dropping good. Also thank you for coming up trumps when BA cancelled our return flight. Unlike some people travelling with other travel companies who were left stranded, you seamlessly re-arranged everything and kept us notified - a fantastic service in trying times!
Jerry was very helpful when we needed to come home early due to Coronavirus. When we need flights we can always rely on him.
The young man who sorted my flight was very helpful. He did a great job and luckily I got back safe during this very difficult time.
Whenever I emailed for information you always responded which was a great help and gave me peace of mind while I was trying to get back home to my family.
DialAFlight are just the best. And Ryan pulls out all the stops for us. Very many thanks
With a very difficult situation all members and especially Niall were brilliant. Flights changed and constantly keeping us informed
Thanks for very efficiently arranging to change my flight back given my decision to cut short my trip
Thanks for the professional and helpful service rendered while out in South Africa at the height of Covid 19, bringing me back safely to my family and friends
Thank you Lincoln, Luke and colleagues for all your help in getting us speedily back to the UK
Jacob was wonderful as were the other members of staff I spoke to in trying to get early flights out of South Africa. They have forged our loyalty for future bookings.
Lucas kept me up to date. Always receive an excellent service from him
So impressed with friendly and efficient service especially during this virus outbreak. App easy to use. Will be my go to booking agent from now on
Stan was an absolute star! Even my wife noticed.
Went above and beyond when our flight was cancelled
You were accessible, helpful and efficient.
Fantastic service especially when flights had to be changed at the last minute. Thank you Chris and Sally
Roger was very helpful when I needed to bring my return flight forward from Cape Town.
Flights to and from George in South Africa went like clockwork with no delays or problems. Your team including Roray were brilliant in every respect especially given the pressure they are under due to CV. DAF are our new travel agent!
Fab support and advice from Mason while we were in South Africa awaiting lockdown due to Corona Virus.
I always recommend you to my friends
Devina and her colleagues were very professional. I appreciated Devina leaving me a voicemail a week before my flight wishing me a good trip. I will recommend your company to family and friends. I hope you and yours stay corona-free!
Shane was able to help me in changing my flight home. Very efficient
Under present situation I would like to express my gratitude to Rosie on your help line and Isaac on your day team. They have been exceptional. I tried to get help from insurance, British embassy, local agents to get info about when and how to get home from Cape Town. No-one would answer the phone or sent a message saying they would get back in 48 hours. Our flights were booked for the 25th March and Rosie changed our flights for no extra cost. She was helpful, unflappable, calming and friendly and answered the phone immediately.
All fine despite last minute re-arrangement.
You were so helpful in the current crisis. I was anxious about getting home from South Africa but I felt I could rely on you to help me.
South Africa's Garden Route may not be the longest of the world's famous drives - but none are more scenic than the 190 miles between Mossel Bay in the Western Cape to Storms River in the Eastern Cape.
After touching down in Port Elizabeth, we drove to our first stop - the 61,000-acre Shamwari Game Reserve, which focuses on conservation sustained through tourism. The day starts at 5am at Shamwari, with a morning drive to spot any animals that might still be active from the night before.
ON THE LOOKOUT
We were delighted to see a leopard and lion on our first drive, and during the course of our stay, our ranger was able to sniff out the Big 5 - lion, leopard, rhinoceros, elephant and buffalo - with ease.
When you're not out searching for animals, the tented lodges provide luxury, each containing a plunge pool, wood-burning stove and indoor and outdoor showers.
Though the early start is a shock, the safari schedule does allow for lunches and dinners, and a welcome sundowner on the final drive of the day.
Observing the animals at close hand was a moving experience. Seeing the elephant herd was particularly memorable, with two baby elephants playing among the bushes. We were also lucky enough to see a pride of lions on our night drive.
NEXT STOP... PLETT!
After three nights it was time to move to our next destination. We drove for three hours to Plettenberg Bay, a seaside town with fine restaurants and outdoor activities. We stayed at the extremely comfortable tenroom Lairds Lodge.
Next day we hiked along the Robberg Peninsula. The national park provides three routes, depending on your fitness levels.
Plettenberg has a good selection of fish restaurants and our favourite was Fat Fish, which had great sushi and local specialities.
Our journey continued to the wine region around Franschhoek. This area became a wine-making centre following the arrival of French Huguenots and vineyards dot the landscape as far as you can see.
The French influence is notable, particularly when it comes to food. We stayed at La Petite Ferme, a restaurant with rooms. Our suite looked out over the valley and it was a treat each morning just to draw back the curtains.
One of the most enjoyable ways to experience the different estates is to take the wine tram. Each vineyard offers a generous sampling selection and you can buy cheese or snacks at most of them.
In the hills of Franschhoek, Mont Rochelle is a great place to walk off those calories.
We ate dinner at a new Indian restaurant called Marigold, which was one of my favourite meals of the trip. It was paired with craft beer from a nearby micro-brewery.
BEAUTIFUL CAPE TOWN
We ended our South African adventure with a stay in Cape Town. The natural setting is unforgettable with Table Mountain overlooking a long stretch of coastline. Our hotel was on the Victoria & Alfred Waterfront – a great base from which to explore.
Table Mountain had to be experienced (by cable car not climbing!) - and we gazed out from the flat summit alongside a group of dassies. They look like giant hamsters, but in fact are closely related to elephants. How can that be?
Robben Island is another mustsee. The former jail provides an emotional insight into apartheid and the struggle political prisoners faced. It's possible to see the cell of the most famous inmate, Nelson Mandela.
Back in the city, the District 6 museum also highlights the cruelty of apartheid.
While modern-day Cape Town recognises the hardships of its past, it is also a confident city. There is world-class food and wine to savour and two favourites were the Chefs Warehouse and the Pot Luck Club, which has 360-degree views of Cape Town (and the best fish sliders).
dinner with a view, Dash on the V&A Waterfront is hard to beat. As we
strolled back to our hotel by the waterfront, we reflected on two incredible
weeks spent exploring South Africa. Like the dassies lying on the top of Table
Mountain, we'd basked in the warmth of South African culture.
For dinner with a view, Dash on the V&A Waterfront is hard to beat. As we strolled back to our hotel by the waterfront, we reflected on two incredible weeks spent exploring South Africa. Like the dassies lying on the top of Table Mountain, we'd basked in the warmth of South African culture.
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