Based on 8888 reviews on Trustpilot
020·7962·9933
Jason was very helpful through the challenges of covid restrictions.
You all have the same calm, helpful attitude whoever I speak to. Thank you for all your patience
We altered our booking twice to extend our long awaited trip. Jerry as always was fabulous.
Complaints and querries well covered
I like the way you communicate with me all the way
It was tricky working my flights around covid and Aidan was so helpful.
William is awesome.
Excellent service and help as usual. Will definitely recommend.
Thank you for your amazing service Jordan over many years. Your patience has to be recognised. I was so worried about flying but you put my mind at ease. It was good that I travelled to South Africa - with all the unrest at the moment.
I would not have managed without Roy and thank him very much for all he did to get me there and back!
Isla and her team are amazing. I recommend them to everyone. Thanks again for such a professional service
Very friendly and efficient. Helped with a change of date and gave loads of additional information. Can’t thank them enough
Brilliant service! Everyone I dealt with was helpful, friendly and pleasant. Amy was so amazing I’ve already recommended her. Thank you for making travelling in uncertain times so pleasant.
In difficult circumstances the professionalism of Alistair and his team was exemplary. I would advise anyone to book with yourselves as quite clearly booking direct would have been a nightmare. Great communication and politeness from all of you and thank you again for getting us home.
Thank you so much to Max and team on looking after me during my travels and bringing me home safely with out a single hiccup. You are the best
Great trip
Oli was really very helpful as my flight kept getting cancelled. He did a very good job getting me back
The team were absolutely amazing and supportive during my extended stay in Cape Town due to the cancellations of BA and KLM flights because of the pandemic. I am so glad I had booked through DialAFlight as I don't believe I would have been able to manage the changes that came in. I can't thank you enough for getting me home safely and being so supportive and motivated even though it must have been a nightmare for you!
I have found everyone at DialAFlight very professional particularly Harvey, who always goes the extra mile to help me and ensures that I get a good deal.
I really appreciate that you kept me updated about changes or cancellations on flights. You did your best, however the situation was beyond your control. You also kept your promise about partial refund. A very big thank you to the DialAFlight team.
Christian and his team were outstanding from start to finish with not a detail left to chance. Even when Christian wasn’t available his colleagues were briefed and supported him fully. We felt looked after at all times. I would recommend them to anyone. Excellent experience
The team at DialAFlight helped us with a tricky trip to South Africa with cancellations by various airlines.. We got stuck in South Africa and if it were not for the persistence and professional attitude by DialAFlight we would still be stuck there.
I was in South Africa and had to curtail my trip due to COVID and spoke to the 24 hour help desk. Particular thanks are due to Pauline who amended my travel plans promptly and to Leah my travel manager.
Gavin has been excellent! Plus Callum and Ted.
Good support in difficult times
A usual an excellent service and it's great to have a helpful agent at the end of the phone when flight changes are needed.
I want to thank Bruno for going the extra mile to get me back to the UK before the lockdown in South Africa. He answered all my questions and concerns. I have been using DAF for many years
Thank you so much Stafford for an amazing itinerary, hotels and locations. All jaw dropping good. Also thank you for coming up trumps when BA cancelled our return flight. Unlike some people travelling with other travel companies who were left stranded, you seamlessly re-arranged everything and kept us notified - a fantastic service in trying times!
Jerry was very helpful when we needed to come home early due to Coronavirus. When we need flights we can always rely on him.
The young man who sorted my flight was very helpful. He did a great job and luckily I got back safe during this very difficult time.
South Africa's Garden Route may not be the longest of the world's famous drives - but none are more scenic than the 190 miles between Mossel Bay in the Western Cape to Storms River in the Eastern Cape.
After touching down in Port Elizabeth, we drove to our first stop - the 61,000-acre Shamwari Game Reserve, which focuses on conservation sustained through tourism. The day starts at 5am at Shamwari, with a morning drive to spot any animals that might still be active from the night before.
ON THE LOOKOUT
We were delighted to see a leopard and lion on our first drive, and during the course of our stay, our ranger was able to sniff out the Big 5 - lion, leopard, rhinoceros, elephant and buffalo - with ease.
When you're not out searching for animals, the tented lodges provide luxury, each containing a plunge pool, wood-burning stove and indoor and outdoor showers.
Though the early start is a shock, the safari schedule does allow for lunches and dinners, and a welcome sundowner on the final drive of the day.
Observing the animals at close hand was a moving experience. Seeing the elephant herd was particularly memorable, with two baby elephants playing among the bushes. We were also lucky enough to see a pride of lions on our night drive.
NEXT STOP... PLETT!
After three nights it was time to move to our next destination. We drove for three hours to Plettenberg Bay, a seaside town with fine restaurants and outdoor activities. We stayed at the extremely comfortable tenroom Lairds Lodge.
Next day we hiked along the Robberg Peninsula. The national park provides three routes, depending on your fitness levels.
Plettenberg has a good selection of fish restaurants and our favourite was Fat Fish, which had great sushi and local specialities.
Our journey continued to the wine region around Franschhoek. This area became a wine-making centre following the arrival of French Huguenots and vineyards dot the landscape as far as you can see.
The French influence is notable, particularly when it comes to food. We stayed at La Petite Ferme, a restaurant with rooms. Our suite looked out over the valley and it was a treat each morning just to draw back the curtains.
One of the most enjoyable ways to experience the different estates is to take the wine tram. Each vineyard offers a generous sampling selection and you can buy cheese or snacks at most of them.
In the hills of Franschhoek, Mont Rochelle is a great place to walk off those calories.
We ate dinner at a new Indian restaurant called Marigold, which was one of my favourite meals of the trip. It was paired with craft beer from a nearby micro-brewery.
BEAUTIFUL CAPE TOWN
We ended our South African adventure with a stay in Cape Town. The natural setting is unforgettable with Table Mountain overlooking a long stretch of coastline. Our hotel was on the Victoria & Alfred Waterfront – a great base from which to explore.
Table Mountain had to be experienced (by cable car not climbing!) - and we gazed out from the flat summit alongside a group of dassies. They look like giant hamsters, but in fact are closely related to elephants. How can that be?
Robben Island is another mustsee. The former jail provides an emotional insight into apartheid and the struggle political prisoners faced. It's possible to see the cell of the most famous inmate, Nelson Mandela.
Back in the city, the District 6 museum also highlights the cruelty of apartheid.
While modern-day Cape Town recognises the hardships of its past, it is also a confident city. There is world-class food and wine to savour and two favourites were the Chefs Warehouse and the Pot Luck Club, which has 360-degree views of Cape Town (and the best fish sliders).
For
dinner with a view, Dash on the V&A Waterfront is hard to beat. As we
strolled back to our hotel by the waterfront, we reflected on two incredible
weeks spent exploring South Africa. Like the dassies lying on the top of Table
Mountain, we'd basked in the warmth of South African culture.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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Clients range from TV companies to Space agencies, investment banks to firms recruiting nurses, doctors and teachers around the world. One saves tigers, elephants and and orang-utans, another clears landmines around the world.
But they all have one thing in common. They love the unique DialAFlight approach. Read more here
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Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
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