Your calls always answered within 5 rings.
Abbie went above and beyond to ensure my solo trip went smoothly. I discovered on check in that I had been given a resort credit which I gratefully used for my spa session. I was unexpectedly allocated a sea facing room which was amazing.
Hotel location great ... but it was barely a 3 star hotel! I wouldn't recommend promoting it to clients
All good, until BA lost our luggage for 90 min
Malcolm Cowan and his team are always immediately responsive and sort things out pronto. Would recommend highly.
We all six had a fabulous time, thank you for organising it all, Leo.
Good to know there would be someone to talk to if necessary.
Thank you Sadie and team.
Keep up the good work
Excellent communication. Love the app. Awesome friendly customer service and prompt response to silly questions.
The hotel was perfect and in a great location. Lovely breakfasts
Ray my consultant was very helpful. He found us a 4 star hotel where we wanted to be. We had a good room and although the hotel did not have tea making facilities when we asked they provided us with a kettle and cups for the duration of our stay.
Superb service once again.
Samuel Jalloh looked after us very well. He provided a personal and tailored service.
Kylie is an amazing travel manager - always goes the extra yards
Secrets Lanzarote is a superb resort with all facilities included on the one site. Lanzarote does need investment and updating when compared with other sites in Puerto Del Carmen and Costa Teguise. Overall, the holiday was a success and I'm ready to go back in 2025.
I appreciated the final confirmation phone call from you the day before travel. I will definitely be using you again.
As always everything went according to plan and the hotel recommended was superb
Flight going out delayed due to weather and delayed by 1 hour coming back. Vueling are not an operator I would wish to travel with again.
Excellent service for the past 30 years from your company. Congratulations to Helen Jones who's my contact
The flights were good and on time plus plenty of room on outbound flight
Sadie was VERY helpful when the return flight was delayed
Booked through Jack again. Excellent service and highly recommend
All was great - thank you
Excellent service - thank you
Ray Taylor was very helpful and responsive.
DialAFlight arrangements great. Hotel OK. Accommodation great. Lounge resort fab. Individual staff lovely. Poor restaurant booking service
Generally everything was OK but better information about the car hire pick up would have been good. We went to the car hire desks at the airport only to find that Centauro was offsite and used a shuttle bus.
Thank you for your attention to our holiday arrangements. We had a super holiday.
Julie was brilliant - friendly, super efficient, did what she said she would. Great service all round
Very smooth booking and staff were very helpful. Everything was organised. Will definitely book again
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements
Choose from another 1378 luxury hotels
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements