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Thank you Guy for your professionalism and support throughout the trip
Excellent and reliable.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
There is so much more to Mallorca than Magaluf. I had never been to the largest of the Balearic Islands before heading to picturesque Port de Soller and, admittedly, prior to my visit, the first (and only) thing I associated with Mallorca was the infamous resort town.
However, from the picturesque hill-top location of the Jumeirah Port Soller Hotel and Spa, which is nestled among the Tramuntana mountain range, you'd be hard-pressed to believe you're on the same planet, never mind the same island.
Just a 30-minute drive north from Palma Airport, this five-star hotel houses 121 sea or mountain facing rooms spread across 11 buildings. All boast a private balcony or terrace, complete with a cushioned sunbed to take utmost advantage of the sea views.
The casual bistro specialises in seafood and regional tapas, including several varieties of paella, but it's the location - at the highest point of the resort - that is its most noteworthy feature.
Book in for supper to enjoy the sunset views over the Mediterranean. The resort's Cap Roig is a more formal affair known for its fresh local seafood and impressive tasting menu that changes seasonally.
While it may be tempting to lounge by one of the hotel's two infinity pools, a 10-minute walk down the hill leads you to the small harbourfront town of Port de Soller, home to the only beach of note along Mallorca's north west coast.
There's a promenade lined with cafes, touristy shops and plenty of water sport and climbing rental facilities.
The area's known for its cycling routes, one of the more famous being the Coll de Soller, which crosses the Tramuntana and connects Palma with the port of Soller. In fact, the resort of Alcudia in the north is a favourite of Britain's pro cycling team, Team Sky, during the winter months due to its challenging landscape.
While I'm the type of person who prefers an exercise bike to a brutal uphill climb, my travelling partner did - successfully, I might add - take on the 38-mile ride, which included 55 switchbacks and six miles of incline.
The area is also a great base for walks and hikes, such as the hour-long trail that takes you to the Cap Gros lighthouse, offering panoramic bay views. For those who prefer to go further afield, there are plenty of tour companies offering Tramuntana mountain treks, both in organised groups and privately guided walks.
On Saturdays, a gentler walk will lead you to Soller town centre where you can take advantage of the extensive pop-up marketplace. Don't want to walk? A tram runs along the promenade to town, about three miles away.
Until mid-afternoon, you'll find everything from jewellery to local artisan goods and fruit - the area is famed for its Navel and Canoneta oranges. In both Port de Soller and Soller, there are also plenty of al fresco dining options available too. And, conveniently, Jumeirah runs a regular shuttle service into town.
Another highlight of the sprawling Jumeirah Port Soller is the Talise Spa which boasts a hydrotherapy pool and ice cave. There are regionally-focused treatments too that give a nod to the citrus groves, almonds and olive oil native to the area.
One thing's for sure: a stay here will banish any preconceived notions you may have once had about the infamous Spanish island. And, for the record, I still have not been to Magaluf.
First published in the Mail Online - April 2016
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