0330·100·2220
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Only problem was wheelchair assistance from Arrecife airport - we had to wait one and half hours for help.
Ian at DialAFlight was brilliant and sorted my problems out whilst I was in resort!
Our premium transfer on the way out was almost a wreck, inside at best it was grubby, outside one side was almost hanging off. At 60 kilometres it rattled worse than anything I have ever been in and the aircon didn`t work!
Extremely helpful staff - pleasure to deal with.
I have used DialAFlight for many years and will continue to do so for many more. Keep up the good work.
Long walk for old people when arriving at airport from baggage collection point to bus. The hotel was fantastic, and the room was probably a suite rather than a standard room. We were probably upgraded due to the fact it was our wedding anniversary.. All good, your assistance much appreciated.
Our flight out was super. Our return was not too good due to the aircraft being too heavy so luggage stayed in Lanzarote. Which was the fault of the airline NOT DialAFlight!!
Thanks again to Cody and his team - a quick and efficient holiday
Excellent as always
Queued for an hour to check in at Lanzarote. Were seated apart. Will not use thompson air again
We are always grateful to Howard
Jerry was very helpful and patient when I asked for help!
Absolutely brilliant service. They go that extra mile and more.
Excellent customer service. Will contact you again for tickets.
Very helpful and phoned twice before I left to make sure I knew what was going on . Will be in touch again soon . Thank you so much
Had to book flights at very short notice due to the collapse of Monarch. Anthony arranged flights a check in for the the outbound and return flights. Excellent customer service.
What a great job Jed and Jordon did. We were with Monarch for return trip and they managed to get us rebooked with another airline. What a team! We have already booked with DialAFlight for next March. Keep up the good work.
Responded immediately to our Monarch problem and we retained our holiday. Many thanks.
We received excellent customer service from Isaac and colleagues. Always got through immediately and transferred to Isaac straight away. The only problem we had was luggage charges with Easy jet which was no fault of DialAFlight. I did contact Isaac and have done what he advised. Your service is exceptional and we wouldn't hesitate to book with yourselves again.
We can't blame Niall for the truly awful coffee on the Jet2 flight!!
A special thanks to Dale, who arranged our seat reservations. Our flights were with Monarch and we were away when they went into administration, but we were kept informed about arrangementsand returned to Manchester only a few hours behind schedule.
DialAFlight's customer service is brilliant. Always going that extra mile to help their customers.
Everything about our flight was excellent - we even had emergency exit row seats. Many, many thanks.
Great service as always, apart from the fact that Norwegian left my wheelchair back in Lanzarote. Waiting to hear from them.
Ray was great to deal with and very proactive in keeping in touch. Excellent service overall.
The flight was very good, organised well. The only issue is the check in - we checked in online but still had to queue
Flights all worked as planned.
Second time booking with you guys and all went very well.
Superb service. Will certainly use again.
Excellent - that's the reason I have been with you for so many years!
Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.
Airport Lounges fr £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Curious tourist, culture vulture or sporting addict? Wherever you are in the world we can help you get the most from your trip with sightseeing suggestions, city tours and a variety of leisure activities.
Book in advance through your travel manager and not only will you save an average of 10% over booking locally but you won’t risk missing out if a particularly activity or tour is oversubscribed.
With or without a guide, tours offer a unique insight
Take an escorted tour for that authentic experience If you really want to find the essence of a country, then small group tours are the perfect answer.
Take the open road for a freewheeling self-drive tour A self-drive tour is a fantastic way to explore a country at your own pace, driving through spectacular landscapes.
Take a cruise and see several countries in one go Cruise holidays have come of age, allowing you to visit several countries and see amazing places, all on one unique holiday.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients.
We’ll maintain your preferred airline loyalty programmes
and you’ll have 24/7 support wherever you are in the world.
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