The two connecting flights with Swiss were really poor. Heathrow -Zurich flight one hour thirty minutes late and no update on why and how long would the delay be. Zurich to Heathrow overbooked and late again with no explanation. So called Swiss efficiency gone wrong
Excellent customer service
Ben and his team are just amazing
Sebastian you are a star. Efficient and professional always! It’s so nice to feel safe and stress free.
Tristan as ever always goes above and beyond. Many Thanks
Need to sort out this seating arrangements on the flight - been getting worse and worse on Qatar Airways - poor seating on all legs of my journey.
Emma was very helpful when I initially booked our trip. It's nice to be able to speak to a person when you have a query rather than press so many options to get there.
I'll be using DialAFlight for my future trips.
Freddie was excellent from start to finish and I will definitely use DialAFlight again.
Next trip give me a business class seat at a good price as I have flown with you many times in premium economy - the change to my backside would be most welcome
As always Chloe was excellent. Couldn’t ask for more - definitely book again..
Louise was brilliant - always helpful, kind and very competent. She is great to interact with and a real star. Excellent service from an excellent lady
Grant was absolutely exceptional. We will never use anybody else. Quite possibly the nicest guy in travel who clearly has years of experience. He really does go above and beyond in his customer service and I cannot praise him highly enough.
Dominic was fantastic from the get go in booking our holiday. My 2 children and I had the most amazing trip to Phuket.
It was a long flight. But everything worked out as promised apart from at Heathrow. But then sadly that seems to be the norm at Heathrow. It has to be the worst airport in the world
Kennedy Thrower is so efficient and patient. It is a pleasure to book all my holidays with her.
Have been with you a long time now and consider myself a loyal customer. Nicky is great - very good at her job. I would not thimk there is anyone better than her
DialAFlight are efficient, helpful and informative
I wouldn't trust using anyone else now.
My experience with DialAFlight was amazing. Colin Barlow helped us plan our holiday to Thailand with great recommendations and knowledge on family hotels and location, travelling with two young children. The location and facilities in the hotel he recommended were perfect. He was friendly and helpful and always contacted us when he said he would. There was a flight delay which would cause an issue connecting with our second flight back to the UK. We called Colin out of hours and received updates from him and it was sorted out. Delighted with this first class service. We will definitely use again
Itinerary, travel and hotels worked well for us. Happy with the value and level of service. Chris, our travel manager did a great job.
Bruce Hanes really helpful
Helpful throughout. Thanks.
I’ve booked long distance trip for 2/3 years with Dylan who’s been excellent with sorting my trips
Brilliant trip and great help and comms from Tristan throughout. Only improvement for us would have been being able to fly back from HK rather than Bangkok but understand this would have been an expensive change. We will 100% recommend your services to our friends
Fantastic holiday. Shout out to Reece Gibson for all his help!
Hannah was so helpful with the booking and answering all my questions. Made the whole process a lot easier
Would strongly recommend. Takes all the stress out of booking. Very knowledgeable people.
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