Your calls always answered within 5 rings.
Nicky Degun was great - kept us up to date and her communication was excellent
Excellent service. Thank you
Excellent hotel and reasonably priced holiday. We have used DialAFlight in the past and will no doubt use them again.
Finn was excellent as usual.
Everything went smoothly as usual Darren. Great job
Jenson excellent as always
Great service thanks, we will be back in touch shortly for next year’s adventure.
From initial enquiry through to stepping off the plane on our return we could not have asked for a better, faultless travel experience. A huge thanks to Tristan for his guidance, help and knowledge.
Possibly highlight certain travel regulations more prominently, eg Singapore's electronic entry forms. I know this was mentioned in the general information but it nearly got missed. Otherwise all good.
Perfect organisation throughout the trip.
Used you for years and will continue to do so.
Fantastic trip - everything better than anticipated. Great organisation. Can’t recommend you highly enough!
Sadie, as always, was fantastic
Great, thanks Joey
Our flight was delayed at Ko Samui missing the connecting flight which resulted in us being re-routed. We made it back a few hours later than planned.
Cody was excellent from start to finish
A very successful holiday, thank you
Brilliant service from Callum - his knowledge and recomendations are spot on and he makes the booking process easy.
Dexter was great, we made some changea along the way and he was always helpful and responsive
Billy Gardner is a brilliant agent and I highly recommend him
A very efficient and smooth process. Your local representative, Nook, suggested a tour by boat which turned out to be exceptional value for money.
Hotels were excellent
Excellent service and Edward was super helpful. Very professional service. Took all the pressure off trying to search for the right flights. Thank you for a pleasant experience
The service is simply outstanding. From re booking a flight in Vietnam at 2 hrs notice to changing hotels 3 times on our Thailand trip Nicholas Brew is simply incredible. We are already booking flights for the summer and other trips for 2026. I cannot recommend DialAFlight highly enough
Very helpful and took all the stress out of the planning and booking. Always available for any questions. Excellent service
Will certainly be in contact when I next plan a holiday.
The trip went so smoothly. Every single transfer was on time and communicated to me by each hotel. I didn't have to do anything. And Tristan was on hand when I had an issue with a case being delayed. The best service.
Excellent service - hopefully booking next year's flights shortly.
Kitty was an absolute treasure, supporting me all the way. Hopefully 2027 we will go long haul again
Vinny and the team were easily contactable and responsive. The hotel recommendation was spot on and I couldn’t have asked for a more perfect week.
Trekking through jungles, snorkelling in a lagoon and lounging on the beach with a cocktail - they were all high on our 'things-to-do' list as we set off for Thailand on a chilly English morning.
But as we strapped ourselves into our plane seats, along with our 20-month-old daughter, the thought did cross my mind - maybe I should have done all this as a teenage backpacker rather than a first-time parent?
Could we really enjoy the best this fabulous South East Asian country has to offer with our toddler in tow? The answer, it turned out, was an unequivocal 'yes' - and it was far easier than we thought thanks to memorable stays at the Nai Harn in Phuket and the dusitD2 in Krabi.
The Nai Harn, Phuket's only member of the elite Leading Hotels of the World group, overlooks a sweeping bay of the same name.
Any pangs of regret my wife and I had about not doing Thailand on the cheap as students were quickly swept away as we explored our Grand Ocean View Room and walked out onto a private terrace with what must surely be one of the finest views in Phuket.
But with the luxury comes an extremely family friendly atmosphere. Staff go out of their way to make sure parents with young children have what they need for a comfortable stay.
They are happy to set up a parasol on the glorious sandy beach below and provide towels for the day while the swimming pool features a shallow section for toddlers.
Our little one spent hours splashing around in the pool and in the evening, with conditions a little cooler, we moved to the beach - fresh fruit smoothies in hand - to watch the sun go down.
The hotel also features magnificent restaurants, including the Rock Salt where we enjoyed cocktails, a beautiful seafood platter and Thai delicacies all just yards away from the beach.
Chefs at the hotel cure their own meats and make their own cheese while the wine list is drawn up by international expert James Suckling. Breakfast is an event in itself, with a dizzying area of options and plenty of space meaning there was no undignified scramble for the buffet.
For a dreamy sundowner, guests head to the Nai Harn's sprawling infinity-edged rooftop bar, Reflections. As well as cocktails, the area also features the Han-Sha sushi bar where dishes are prepared in front of you.
After an unforgettable stay at the Nai Harn, it was time for our second destination - Krabi to the south.
Rather than brave public transport or sea transport, we opted for the comfort of a taxi transfer. Before long we had arrived at our next hotel, the dusitD2 in the coastal tourist hotspot of Ao Nang.
The 173-room hotel is under 20 miles from Krabi International Airport, tucked away in lush jungle greenery on a hillside, yet within easy walking distance to the sweeping town beach and close to shops and restaurants.
It has been entirely refurbished and updated and is a rebrand of the previous Vogue Resort and Spa.
Our room on the top floor had superb views looking out over the towering, craggy limestone cliffs that define the area.
The newly-opened hotel has everything you need for a comfortable family stay - a great restaurant, an outdoor swimming pool with a separate children's pool, a fitness centre, a spa and a children's playground.
But the trump card for this well-run and friendly hotel is its location. Within ten minutes, you can find yourself setting sail on an adventure to tropical islands, looking for monkeys along forest trails, kayaking over turquoise seas or even rock climbing on some of the jagged cliffs.
On one day, we zoomed around the coast to glorious Railay beach - accessible only by boat - and spent a day lounging on the pristine crescent of sand in the bay.
We also hired one of the area's iconic long-tail boats and took a day trip to Hong Island - a tiny paradise island with a blissful lagoon, ample shade, great snorkelling and a nature trail.
Back on the mainland, the hotel's in-house tour desk also arranged for us to visit local hot springs - a cascading network of waterfalls leading to pools with bath-like temperatures hidden in dense jungle.
Another day trip took us to the stunning Emerald Pools. Our little girl was mesmerised as we explored the huge web of turquoise pools and towering tropical trees along the jungle path.
Our trip may not have been a backpacking odyssey - but as a family adventure, it was unbeatable.
First published in the Mail Online - February 2020
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