Thank you so much - Luke and your team are the best. We have been booking with you for over 10 years or maybe more
Shane always provides outstanding service. He managed to change my flights home with little notice.
It is very helpful to be able to discuss your flight options with a real person rather than an online process.
Well done Aiden, once again. Thanks for your help.
An amazing experience thanks to the expertise of DialAFlight
Always 5 star service
We weren’t told that our flight from Frankfurt became an internal domestic flight once we landed at Phuket - our headphones were taken back and the entertainment was switched off
Had a wonderful time with plenty of help along the way
Very helpful when I phoned
Cancelled connecting flight spoilt the start of our holiday - I don’t think we will use Qatar again
Great customer service and helpfulness. Neil worked really hard to find a solution that worked for us.
Great holiday, everything pre-arranged and went as planned. Curtis also kept me informed of flight changes.
Peter Smith is always there to help and has been for me and my family for many years now. Highly recommended!
Thank you - supported a great trip. Appreciated.
Cody has been amazing. He has rescheduled the flights 3 times due to Covid, but we got there in the end. Will definitely use again.
Nicole was first class all the way through our booking. Very informative and honest. Itinerary on the app was priceless with all the information to hand. Thank you for making our holiday as stress free as possible.
Fantastic company to deal with. Zoe Lane is just amazing and makes sure everything is what you ordered. Wouldn't use anybody else now. So refreshing to find a company that you can talk to and get all the answers at a good price. Great work
Always good and professional - I don’t use any other company
Always top notch 5*+
Great communication and help all the way through
Can’t fault your service once again! Harrison Miller did a sterling job and made sure our accommodation was not double booked after we spotted our villa was still for sale on other booking sites for our booked dates, twice. Our holiday was excellent and all the better for your exceptional service.
Consistently good service.
Always book with you because everything is always arranged for me and i get good advice from Nick.
Lincoln has never failed us. Awesome service - thank you so much!
Last minuteschanges by Qatar were notified to us promptly which enabled us to change date and time to a more suitable flight
The premium economy was not too good - it was just the same as economy - but apart from that it worked out perfectly
Excellent service, many thanks
Can't say anything bad - travel many times to Thailand with them and it's always 1st class service
Excellent service and quick responses
Well done and thanks
Trekking through jungles, snorkelling in a lagoon and lounging on the beach with a cocktail - they were all high on our 'things-to-do' list as we set off for Thailand on a chilly English morning.
But as we strapped ourselves into our plane seats, along with our 20-month-old daughter, the thought did cross my mind - maybe I should have done all this as a teenage backpacker rather than a first-time parent?
Could we really enjoy the best this fabulous South East Asian country has to offer with our toddler in tow? The answer, it turned out, was an unequivocal 'yes' - and it was far easier than we thought thanks to memorable stays at the Nai Harn in Phuket and the dusitD2 in Krabi.
The Nai Harn, Phuket's only member of the elite Leading Hotels of the World group, overlooks a sweeping bay of the same name.
Any pangs of regret my wife and I had about not doing Thailand on the cheap as students were quickly swept away as we explored our Grand Ocean View Room and walked out onto a private terrace with what must surely be one of the finest views in Phuket.
But with the luxury comes an extremely family friendly atmosphere. Staff go out of their way to make sure parents with young children have what they need for a comfortable stay.
They are happy to set up a parasol on the glorious sandy beach below and provide towels for the day while the swimming pool features a shallow section for toddlers.
Our little one spent hours splashing around in the pool and in the evening, with conditions a little cooler, we moved to the beach - fresh fruit smoothies in hand - to watch the sun go down.
The hotel also features magnificent restaurants, including the Rock Salt where we enjoyed cocktails, a beautiful seafood platter and Thai delicacies all just yards away from the beach.
Chefs at the hotel cure their own meats and make their own cheese while the wine list is drawn up by international expert James Suckling. Breakfast is an event in itself, with a dizzying area of options and plenty of space meaning there was no undignified scramble for the buffet.
For a dreamy sundowner, guests head to the Nai Harn's sprawling infinity-edged rooftop bar, Reflections. As well as cocktails, the area also features the Han-Sha sushi bar where dishes are prepared in front of you.
After an unforgettable stay at the Nai Harn, it was time for our second destination - Krabi to the south.
Rather than brave public transport or sea transport, we opted for the comfort of a taxi transfer. Before long we had arrived at our next hotel, the dusitD2 in the coastal tourist hotspot of Ao Nang.
The 173-room hotel is under 20 miles from Krabi International Airport, tucked away in lush jungle greenery on a hillside, yet within easy walking distance to the sweeping town beach and close to shops and restaurants.
It has been entirely refurbished and updated and is a rebrand of the previous Vogue Resort and Spa.
Our room on the top floor had superb views looking out over the towering, craggy limestone cliffs that define the area.
The newly-opened hotel has everything you need for a comfortable family stay - a great restaurant, an outdoor swimming pool with a separate children's pool, a fitness centre, a spa and a children's playground.
But the trump card for this well-run and friendly hotel is its location. Within ten minutes, you can find yourself setting sail on an adventure to tropical islands, looking for monkeys along forest trails, kayaking over turquoise seas or even rock climbing on some of the jagged cliffs.
On one day, we zoomed around the coast to glorious Railay beach - accessible only by boat - and spent a day lounging on the pristine crescent of sand in the bay.
We also hired one of the area's iconic long-tail boats and took a day trip to Hong Island - a tiny paradise island with a blissful lagoon, ample shade, great snorkelling and a nature trail.
Back on the mainland, the hotel's in-house tour desk also arranged for us to visit local hot springs - a cascading network of waterfalls leading to pools with bath-like temperatures hidden in dense jungle.
Another day trip took us to the stunning Emerald Pools. Our little girl was mesmerised as we explored the huge web of turquoise pools and towering tropical trees along the jungle path.
Our trip may not have been a backpacking odyssey - but as a family adventure, it was unbeatable.
First published in the Mail Online - February 2020
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