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Everything within DialAFlight's power went very well. But Heathrow's wheelchair service was chaotic on my return ...
Everything went well. Only problem was checking in online for return journey from Koh Samui. We could not do this with Bangkok Airways and BA weren’t much better; sitting at the back of the plane next to the toilets.
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Brilliant service - always there to help. Thank you
Neil provides an excellent service. I always recommend him and your company to friends and colleagues
Libby was amazing - she sorted out our seats for Bangkok Airways as we could not with British Airways
Elliott and his team are so helpful. From start to finish the team are with you every step of the way. Very professional company and extremely good value for money
Brilliant job as usual
Really good customer service, always friendly and super helpful. Really helped me out with flights and any troubles that we may have had. Would definitely recommend to friends and family.
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I’ve already recommended you to lots of friends. I love the fact that someone always answers the phone immediately and all the staff are really knowledgeable. They make lots of suggestions right there on the spot without any lengthy delays or call-backs. The best thing is being able to pick and choose your flights and hotels but still get an Atol certificate as well as a 24-hour emergency travel agent service whilst at your destination.
Lee is fantastic I always him to arrange everything. Have been using DialAFlight for many years
We had difficulties with online check in. Called DialAFlight and the lady we spoke to was wonderful and did it all for us. Excellent customer service
Matthew has been brilliant as always, will be booking next year's trip with him very soon.
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Transfer times at Singapore Changi Airport need to be more generous. One hour is not sufficient to change flights when the departing flight is from a different terminal.
Great hotels. Really good flights, all on time. Transfers were good too. All in all a brilliant holiday and a big thank you to Amy Hibbert for organising such a great trip.
The problems I had were with British Airways rather than yourselves. I will never use them again
Everything went as planned and I always find Teddy very helpful
Simple the best - thanks Adam.
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Good on-time flights with Emirates - bit of a long layover however in Dubai though. Will try to avoid that in future
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Lucy Macnab was so helpful and efficient!
It's my second holiday with DialAFlight. First went trouble free. However, this time, our connection flight home was delayed by bad weather and we missed our flight to Heathrow.
A few small snags with Bombay airlines codeshare flight, but otherwise all went very smoothly. Thanks for organising a great trip for us
Relentlessly busy, noisy, smelly and stiflingly hot: yes, parts of it are and it's easy to see why, for many, Bangkok is little more than a place for a brief stopover.
But dig a little deeper and you'll find a burgeoning arts scene, a raft of new restaurants and elegant galleries.
Day 1, morning
We arrive in the Thai capital after a week on the idyllic island of Koh Lanta. The sparkly new Airport Rail Link City Line runs every 15 minutes from inside the terminal, costs 45 baht (about £1) and takes just 25 minutes to the city's central stations.
As a rule, getting around Bangkok by public transport is far less hassle than using taxis, which can sometimes overcharge or take overlong routes. Our first stop is the Mandarin Oriental, the chain's 140-year-old flagship property, affectionately known as La Grande Dame. It's on the edge of the buzzy Silom district, a colonial-era oddity in a city full of 1970s concrete blocks and glass skyscrapers.
Even if you're not checking in, it's worth taking high tea in the Authors' Lounge.
The hotel is famous for its writers-in-residence, from Dame Barbara Cartland to Somerset Maugham and Gore Vidal.
Afternoon
We head for a late lunch at The Jam Factory arts complex, part of the city's new Creative District. The Jam Factory is a converted factory - a collection of low-rise, industrial-style glass-and-steel buildings sit around a central garden courtyard.
At our restaurant, The Never Ending Summer, a Buddhist ceremony is going on in the garden. Monks wrap silk ribbons around huge trees, adding to the peaceful vibe. The food is show-stopping: grilled catfish with sweet sauce and stir-fried glass noodles are musts.
Afterwards, we drop in to Santi Chai Prakan Park, the site of a blindlingly-white 18th Century fort where at 5pm every day there is communal outdoor aerobics, yoga or dance classes.
Even if you're not feeling quite that energetic, it's brilliant to watch.
Day 2, morning
After a late breakfast, we go to the Artists House - otherwise known as Baan Silapin - in the trendy Thonburi district. This is 'old Bangkok' - sleepy, wooden buildings and winding alleys that fringe the canals. It's off the beaten track but worth visiting.
The Artists House is a 200-year-old teak building. As you wander along the canal past little cafes serving stir-fried dishes, every now and then an elderly lady on a boat will pull up to sell skewers of barbecued meat.
You'll probably not see too many tourists in this part of the city, bar the occasional boat-load being whisked along a canal.
The House itself is built around a 700-year-old Buddhist stupa, and at 2pm you can watch a traditional Thai marionette show. Children are invited to paint paper masks and take part.
Afternoon
Fully prepared to get a bit lost, we head east over a footbridge and into the bustling streets around Soi Charan Sanitwong, where street vendors sell fried fish balls, noodles and sweet treats.
As the sun goes down, we stumble upon a night market - food, toys, electric goods and clothes are all for sale and cost next to nothing - then keep heading east to Wat Arun, one of Bangkok's most iconic ancient temples, overlooking the Chao Phraya river. From there, a river taxi will take you back to the other side, where we drop into The H Gallery, which shows Thai art in a beautiful 125-year-old mansion.
In the evening, we head to Maggie Choo's, a subterranean bar, restaurant and live music venue beneath the Novotel which is famous for its drag shows.
Later, if you're feeling brave, try a foot massage at one of the spas lining the streets. A super spot for a relaxed late-night drink is the Long Bar at the five-star Shangri-La Hotel. The bar is alongside the river, and offers impressive views of the city as well as classic cocktails.
Finally, back to our hotel where there's just time for a further nightcap at the cosy Bamboo Bar, with a jazz band still in full swing.
If you can survive the hustle and bustle of Bangkok, there are plenty of reasons to make this city more than just a one-night stand.
First published in the Mail on Sunday - August 2019
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