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Professional and friendly service. My first time booking flights by phone but everything went like clockwork. Will use DialAFlight every time I fly.
Great service, great staff especially Dexter
Would never use anybody else
Always in contact to check everything OK. Marshall gave us great customer service
As always, Ashley handled our booking with his usual efficiency and courtesy. Unfortunately we have cause to complain about the way we were treated by Qatar but our issues are with them and not Ashley or DialAFlight.
Ed Chivers was amazing
Every time I go to Thailand I use these guys - less hassle for us because they are good at what they do.
Brilliant service
Really enjoyable three weeks. Flight crew A1. Would recommend to anyone. Well done
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Very good company. Can phone them. Don't talk to a computer. Rang from Thailand and they answered phone promptly and sorted my problem.
It was great to speak to someone rather than waste time trying to book online
All went well
Have been using you for 30 years or more and you always deliver
Jeff Lee was particularly helpful to make our holiday great.
Jetstar failed to put our bags on the flight from Kuala Lumpur to Phuket so we had no change of clothes for 3 days. However the holiday was a fantastic success. We have used DialAFlight for all our holidays and would highly recommend them.
Amazing service as always from Ben
Excellent service offered by my DialAFlight contact, Gavin. I was particularly impressed with his call to me a few days prior to traveling checking if everything was in order. I have no hesitation in recommending this company.
Outstanding
Loved being able to speak to an actual person when I called you on the telephone. Great communication and kept up to date of any changes to my travel plans.
Had an amazing time. Hotel you recommended was amazing
I used to book direct with airlines but had a problem with Thai airways that no one at the airline could sort. I will now always book with Robert. If things go wrong we have a professional on our side to sort things out!
Very professional and understanding of my needs and seat arrangements.
Perfect service
Avoid Bangkok by all means - wish we had taken alternative route,
Relentlessly busy, noisy, smelly and stiflingly hot: yes, parts of it are and it's easy to see why, for many, Bangkok is little more than a place for a brief stopover.
But dig a little deeper and you'll find a burgeoning arts scene, a raft of new restaurants and elegant galleries.
Day 1, morning
We arrive in the Thai capital after a week on the idyllic island of Koh Lanta. The sparkly new Airport Rail Link City Line runs every 15 minutes from inside the terminal, costs 45 baht (about £1) and takes just 25 minutes to the city's central stations.
As a rule, getting around Bangkok by public transport is far less hassle than using taxis, which can sometimes overcharge or take overlong routes. Our first stop is the Mandarin Oriental, the chain's 140-year-old flagship property, affectionately known as La Grande Dame. It's on the edge of the buzzy Silom district, a colonial-era oddity in a city full of 1970s concrete blocks and glass skyscrapers.
Even if you're not checking in, it's worth taking high tea in the Authors' Lounge.
The hotel is famous for its writers-in-residence, from Dame Barbara Cartland to Somerset Maugham and Gore Vidal.
Afternoon
We head for a late lunch at The Jam Factory arts complex, part of the city's new Creative District. The Jam Factory is a converted factory - a collection of low-rise, industrial-style glass-and-steel buildings sit around a central garden courtyard.
At our restaurant, The Never Ending Summer, a Buddhist ceremony is going on in the garden. Monks wrap silk ribbons around huge trees, adding to the peaceful vibe. The food is show-stopping: grilled catfish with sweet sauce and stir-fried glass noodles are musts.
Afterwards, we drop in to Santi Chai Prakan Park, the site of a blindlingly-white 18th Century fort where at 5pm every day there is communal outdoor aerobics, yoga or dance classes.
Even if you're not feeling quite that energetic, it's brilliant to watch.
Day 2, morning
After a late breakfast, we go to the Artists House - otherwise known as Baan Silapin - in the trendy Thonburi district. This is 'old Bangkok' - sleepy, wooden buildings and winding alleys that fringe the canals. It's off the beaten track but worth visiting.
The Artists House is a 200-year-old teak building. As you wander along the canal past little cafes serving stir-fried dishes, every now and then an elderly lady on a boat will pull up to sell skewers of barbecued meat.
You'll probably not see too many tourists in this part of the city, bar the occasional boat-load being whisked along a canal.
The House itself is built around a 700-year-old Buddhist stupa, and at 2pm you can watch a traditional Thai marionette show. Children are invited to paint paper masks and take part.
Afternoon
Fully prepared to get a bit lost, we head east over a footbridge and into the bustling streets around Soi Charan Sanitwong, where street vendors sell fried fish balls, noodles and sweet treats.
As the sun goes down, we stumble upon a night market - food, toys, electric goods and clothes are all for sale and cost next to nothing - then keep heading east to Wat Arun, one of Bangkok's most iconic ancient temples, overlooking the Chao Phraya river. From there, a river taxi will take you back to the other side, where we drop into The H Gallery, which shows Thai art in a beautiful 125-year-old mansion.
In the evening, we head to Maggie Choo's, a subterranean bar, restaurant and live music venue beneath the Novotel which is famous for its drag shows.
Later, if you're feeling brave, try a foot massage at one of the spas lining the streets. A super spot for a relaxed late-night drink is the Long Bar at the five-star Shangri-La Hotel. The bar is alongside the river, and offers impressive views of the city as well as classic cocktails.
Finally, back to our hotel where there's just time for a further nightcap at the cosy Bamboo Bar, with a jazz band still in full swing.
If you can survive the hustle and bustle of Bangkok, there are plenty of reasons to make this city more than just a one-night stand.
First published in the Mail on Sunday - August 2019
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