Very helpful as this was not your normal getaway. Everyone involved at DialAFlight was fantastic.
Claire, Wayne and Gino. Try any of them for a professional, responsive and informative travel discussion.
Thanks again for the service you gave me under very bad times - all the best to Rocky and his team
Well done Shane and team
Very well planned and organised by Lucas and his team
Niall was amazing when I needed to rearrange our flights back to UK as a result of the covid19 pandemic. You were so reassuring and got us home safely. You took the stress away and contacted the airline at a time when it was nearly impossible to get through to them.
10/10 would I recommend. 100%
Alan was on the case very fast
We had to contact the emergency number and spoke to Russell. We wanted to bring our flights forward due to government advice to return to the UK at the earliest opportunity. He dealt with our request speedily and efficiently making the whole process stress free.
I’ve fallen in love with Orlando - this guy has been absolutely amazing in very difficult times. Can’t thank him and the DialAFlight team enough
In the wake of the global virus crisis - well done Darren and his colleagues
Once again Otis was fantastic. He delivers everything we ask for and keeps us updated with a friendly professional attitude. Over the years we have booked many of our holidays through DialAFlight. I have recommended him to lots of family and friends and they too have been very happy with him.
First time using DAF - Alfie was very helpful
Excellent service as always. We were lucky getting back from Phuket, since I heard that both Emirates, who we flew with, and Qatar were cancelling their longhaul flights a day or so later.
Rearranged flight change driven by coronavirus very quickly.
Very helpful and always my first choice for any trips
Great professional service
I’ve already sent an email to Max thanking him for his help over the crisis.
Awful flight, awful seating, awful food. Worst flight we’ve ever had. Not your fault of course. Very unusual for Thai Airways.
I would just like to thank you for excellent service
I hope we will be using your services again later this summer, let's all hope we can get back to normal soon.
Thanks for rebooking my flights after BA cancelled at a late stage
Many thanks to Roger for advice re my return flight from Bangkok. All went well and I am now back home safe. My best wishes for your business during these difficult times.
Harvey was excellent in reprotecting our cancelled flights without even having to call him.
Under the pressure that you must be under now with all the cancellations due to Coronavirus the service you provided us in sorting out flight cancellations both going out and returning was quite superb. A brilliant team and one that I will defiantly be using again. Huge thanks!
Said what they do, did what they said.
Some impression of the trip itself may assist yourselves and other travellers. In this case I would say that Gulf did a good job in difficult circumstances although Bahrain airport is outdated and has undersized gates for B787s. The second security on departure is pathetically slow.
Gordon, as always, was brilliant
I would like to thank Tyler who was always available to answer my many queries and concerns. His knowledge and thoughtfulness continually put my mind at ease during a very difficult time due to travelling amid the Coronavirus.
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
You can go crazy in banging, neon clubs and then return to the calm of the Tongsai Bay, and this exclusive tranquillity is at the heart of its magic. You always feel as if they have all the time in the world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
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