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Travis was excellent and called me the night before my trip to check all was OK. He also rang the hotel on one leg of our trip to let them know our flight had been delayed but we were still coming albeit it very late. Would definitely recommend him and DialAFlight.
Elliot was excellent throughout and it wasn’t his fault that our luggage got left in Bangkok for 24 hours!
Dylan has been so helpful and informative, wouldn’t book with anyone else
Very good customer service and polite staff
Gavin was excellent and words cannot describe how helpful he has been with our booking. Would definitely be booking my next holiday with him. Appreciate his honesty and thoughtfulness - the hotel he helped choose was perfect for our young family. His knowledge of hotels and destinations was very impressive. Could not have asked for more.
Stafford was extremely helpful
Used many times and always satisfied
Must say we were really impressed with the service given to us by Seymour throughout the booking process and follow up. Have kept his number for future bookings
We were guided through all the flight changes and reassured all would be well, and it was.
All round services excellent.
Once again Darren has over delivered on a great holiday. Huge thanks for all your help and assistance in making changes due to my errors
Great service. Will use again.
Patrick was superb. Really helpful and kept us up to date with any changes to our flights. Response time was really quick when I needed to get in touch by phone.
Very helpful - no complaints
Always friendly professional and efficient
Fantastic personal service, can’t recommend highly enough. Thank you to Jessie who even gave a follow up call before we flew wishing us a wonderful holiday.
Great organisation
Great service as always
Really good, friendly and informative
Thank you to Lucy, will definitely use again
All went very smoothly as usual. Amelia looked after me well
Glen Blackburn is a genius.
Sally Burton goes above and beyond. She has been simply amazing. I will never book a flight with any other company from now on. Thank you for an excellent service.
Highly recommend.
All good as usual
All very good and proactive
Spot on. Staff helpful and good flights at an affordable price.
Have used DialAFlight for years and have always had excellent service and competitive pricing
Nick went above and beyond to assist on our group booking - a mixture of three families of mixed ages. Outstanding service!
Fabulous trip to Thailand, flawlessly planned and everything taken care off. Service as always was fantastic.
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Enjoy your own private space in a Beach Villa
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
Relaxing at the spa at Tongsai Bay Resort
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
The freeform pool at Tongsai Bay Resort overlooks the sea
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
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