Your calls always answered within 5 rings.
Nicole, our travel manager for many years did a magnificent job. She booked the flights, the hotels, the car hire and gave the best advice regarding our trip to Tuscany.
Much appreciated
Brilliant customer service
Damian is an absolute star. He finds me last minute tickets and organises family holidays. We are super happy with his very professional services.
Most organisations under deliver on their promises but not DialAFlight. Excellent service, thank you.
DAF always provide great service and communications + useful info, thanks again..
Perfect as always
I always use Jensen and recommend DialAFlight. Excellent trip
Always good, thank you
Joseph booked us exactly what we wanted. All handled very efficiently
As always when you book for us it works perfectly. Many thanks Gavin!
Eventually the taxi transfer turned up after being chased but it seemed they had forgotten the booking and the contact telephone number did not work
Flights on time. Luggage pick up prompt.
Flight and car hire was professionally done and would recommend to my friends.
Dave always puts together a great holiday for me - been using DAF for 25 years!
Ash and the team pulled out all the stops once again. Flights and hotel recommendations were perfect and ticked all the boxes for us and our friends from the US who booked the same hotels
As always, Julie tailor-made our trip to Italy and it was perfect
Always happy with the service. Booked a few holidays now and support has been excellent
Always great personal and brilliant experience from DialAFlight. Thank you Kylie for taking the stress out of travelling abroad
Fabulous accommodation but maybe organise transportation to and from pick up points?
Ace company. Five stars!
Jane is very good. Will use her again.
BA messed up the seat bookings but you responded immediately.
Eve Emmott pulled out all the stops to make our trip to Rome unforgettable. Thank you
I should have given a bit more thought to the Avis car which was part of the package. It was a tin can, but nobody's fault except mine not to think about it.
Thanks to Jamie and the team!
Not such clear instructions as when using DialAFlight in the past.
Seamless as ever
Everything arranged by Amelia was great.
Fine hotel. However they booked us into a suite which we did not want ... very small bedroom and lounge we didnt require after we requested a LARGE Prestige room. Showed us a Prestige room without a walk-in shower which they knew was a strict requirement and nothing else so had no choice but to accept the suite.
Italy's second city is not best known for understatement. As the country's economic hub and the world's fashion capital, it has much to brag about, and isn't shy about doing so. On one subject, however, it's strangely reticent. The city possesses art treasures as magnificent as any in Rome or Florence, many unsurpassed in their power to take the breath away.
It's also the place where one comes closest to the greatest genius of the Renaissance or any other age - Leonardo da Vinci. Milan is where you crack the real da Vinci code. Yet tourism plays only a minor role in Milan's economy, which is what makes it so very relaxing to visit as a tourist.
After queueing at the Vatican or the Uffizi in Florence, Milan's underused galleries and museums feel like a rest cure. It's not unusual to be alone in a roomful of stunning paintings and feel Raphael, Bellini and Caravaggio all competing for your attention.
Originally the Roman Empire's western capital, Milan was subsumed into the Holy Roman Empire, then invaded and occupied in turn by Spain, Austria and France. Napoleon crowned himself king of Italy here in 1805.
For centuries, Milan was a hugely prosperous inland port, standing on a network of canals that linked it with the Adriatic and Lake Maggiore. They were only filled in when the populace decided they'd prefer an urban tram system.
It is a city of palaces, like Venice, and colonnades, like Bologna. However, these days the ground floors of these palaces are often designer boutiques. And the colonnades exemplify the general plainness of Milanese architecture with their undecorated ceilings and pillars.
The one exception is the city's cathedral, the Duomo, a Gothic-baroque fantasy of Candoglia marble. It took over 500 years to build and is adorned by 135 spires and more than 2,000 statues.
I'm here in the care of Art Tours, founded by former guide James McDonaugh, which specialises in private, out-of-hours visits to galleries. James, 34, is leading our group personally and gets us access to Castello Sforzesco, a former stronghold of Francesco Sforza, the 15th Century Duke of Milan who was da Vinci's employer years before he painted the Mona Lisa.
On the way, Anthony tells us about the CV which that ultimate Renaissance Man sent to the Duke in hopes of getting the gig; da Vinci doesn't even mention he's a painter, focusing instead on his engineering skills.
Thanks to our pass, we're allowed to roam the Castello after closing time, peering at the Rondanini Pieta, Michelangelo's final sculpture. We're then taken to the Sala delle Asse, a room painted by Leonardo in 1498. His unfinished design of trompe l'oeil mulberry trees, later covered by 13 layers of ordinary household paint, has been under restoration for many years and will be for many more to come.
I later head out on my own to the nearby fashion district, the Quadrilatero d'Oro or Golden Quadrilateral around Via della Spiga and Via Monte Napoleon. The menswear stores leave me utterly confused as to what constitutes cutting-edge fashion. In one window, there's a jewelled leather codpiece. In the next, a grey woollen jumper identical to those I used to wear to school in the 1950s.
Between the opera house La Scala and the Duomo stretches the vast Galleria Vittorio Emanuele II shopping mall, known locally as Il Salotto di Milano, or Milan's drawing room.
It's a magnet for the city's beautiful people and in its central rotunda is the modest facade of the first-ever Prada store, established in 1913. Back then, the ultimate celebrity label was more mundanely called Fratellli Prada (Prada Brothers) and dealt only in 'valigeria' - luggage.
Our final evening is devoted to perhaps the greatest, certainly the most troubled, of all Leonardo's masterpieces. At the former convent of Santa Maria Delle Grazie, we're given a private viewing of The Last Supper.
From the moment it was completed in 1498, the paint Leonardo had used began to lose its colour.The room served as a refectory for the convent's Dominican nuns and in the 17th Century, a rectangle was cut in the bottom of the painting to make a door through to the kitchen.
Two hundred years later, Napoleon's men amused themselves by throwing stones at the painting or else gouging out the eyes of the apostles with their sabres.
Dan Brown's novel the Da Vinci Code starts from the premise that Jesus secretly fathered a child with Mary Magdalene. Brown's readers are always asking my guide whether Mary is 'the blonde' in The Last Supper.
After the five centuries of vandalism and neglect Leonardo's sublime vision has suffered, that somehow seems the worst insult of all.
First published in the Mail on Sunday - May 2016
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