Your calls always answered within 5 rings.
Seamless as ever
Everything arranged by Amelia was great.
Fine hotel. However they booked us into a suite which we did not want ... very small bedroom and lounge we didnt require after we requested a LARGE Prestige room. Showed us a Prestige room without a walk-in shower which they knew was a strict requirement and nothing else so had no choice but to accept the suite.
Everything worked like clockwork - fabulous trip and staff always on hand if there were any issues.
All good, as ever!
Spencer always delivers the best advice
Always get good service and have had many flights arranged by Des and team.
Excellent support when we had problems checking in online. Professional and reassuring
Lovely to deal with and you couldn’t make it easier to look forward to a holiday.
It was good to have someone from DialAFlight to talk to, making bespoke arrangements and dealing with problems.
Heathrow was closed whwn we were due to fly home but DAF were able to find an alternative flight - great effort.
As always brilliant
All to plan. Hotel Grand Cavour in excellent central location. We cannot blame you for the Italian rail strike which led to change of our plans. Like UK, do not rely on Sunday rail timetable!
Everything worked out very well including the hire car
Superb service as always. Michelle Dooler is so thoughtful and kind even doing the ‘check in' for me as I am hopeless doing anything online!
Assistance with check in for my flights was greatly appreciated. I have poor vision and no access to Apps. Getting them sent to me so I could print them out was wonderful. Also getting priority boarding on easyJet helped. Really excellent.
The break was everything we hoped for and more. Samuel Jalloh ensured the transfers were smooth and the hotel fitted our requirements.
When we had a hiccough with car hire (they didn’t accept contactless payment and my husband didn’t have his card) Darryl sorted everything for us - really helpful and efficient as always
Noah always finds a good deal for us. We've been getting flights from him since 2014. Really great service!
What an absolute legend Neil is....
You were excellent. British Airways was awful.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
Thank you again darling Helen and team.
Holiday was great. Five star service
Hotel needs update. On the whole good location. Clean rooms. Great breakfast.
Brilliant as always
Service overall was fantastic. Wish I had been informed of the cabin luggage difference for my easyjet flight though.
All was well thanks to Annabelle
Very professional and knowledgeable customer service
Car hire was awkward. Although directions were OK it was not evident where we needed to be to get the car.
Home to luxury labels such as Prada, Versace and Armani, Milan regards itself as not only the fashion and design capital of Italy, but also the world.
This city of 1.3million in Lombardy fizzes with energy. Rome may be revered and Florence feted, but it's this spirited northern powerhouse that dominates Italy's commercial and cultural life. It's perfect for a city break.
Milan is one of those destinations which is great to visit at absolutely any time of year - there are wonderful things to see and do all year round. And Linate and Malpensa, the city's two main airports, are well-served by flights from a number of UK airports.
SHOPPER'S DELIGHT
Designer Giorgio Armani, once a medical student in Milan, is lauded as the unofficial patron saint of shopping. As well as the boutiques of Quadrilatero d'Oro, you should always find time for 10 Corso Como, in the Brera district. The store celebrates fashion, art - and great espresso.
You are certainly spoilt for choice deciding where to stay. There is a superb range of accommodation, as you would expect in a cutting edge city of fashion and culture such as Milan.
On the luxury side, the Mandarin Oriental is well placed for sightseeing and shopping. From its location on Via Andegari, it is no more than five minutes' walk to the historic centre.
It does have one rather special and incredibly stylish suite, the Milano, which has original furniture by 20th century artist Piero Fornasetti - but booking this room would be a rather major decision, at 6,500 euros a night!
TAKE IN THE SIGHTS
The city is compact enough to explore on foot. There is no better starting point than the Piazza del Duomo, where visitors marvel at the white marble facade of the landmark cathedral. It has more than 2,000 marble saints, 135 spires and 95 gargoyles.
The lift that whizzes you up 354ft to the roof terraces where, on a clear day, you can see all the way to the Matterhorn, just across the border in Switzerland. You'll also be close to the golden Madonnina, the statue of the Virgin Mary that sits atop the main cathedral spire.
After the Duomo, cut through the elegant glass-roofed shopping arcade, the Galleria Vittorio Emanuele II, and you'll find yourself outside La Scala, Italy's greatest opera house. I was lucky enough to catch Mozart's Don Giovanni and Donizetti's Anna Bolena.
Leonardo da Vinci painted The Last Supper (Il Cenacolo) on the refectory wall of the convent of Santa Maria delle Grazie, between 1495 and 1497.
Like the city itself, conquered by successive French, Spanish and Austrian armies, it has suffered assaults on its dignity. In the 17th century, a rectangle was cut in the bottom of the painting to make a door to the kitchen; later Napoleon's cavalry used the room as a stable.
None of these insults, however, diminish its power to move most who view it to deep feelings of emotion. Its attention to detail and sense of reality has an almost cinematographic quality.
The next stop for art pilgrims is the splendid Pinacoteca di Brera, home to Raphael, Titian, Caravaggio and Bellini. That the gallery boasts so many masterpieces is thanks to Napoleon, who created his own mini-Louvre by plundering art from all over northern Italy. Hardly a praiseworthy method of creating this treasure-house, but one from which art lovers and the city itself have benefited hugely.
Even if you have a tight schedule of sights to see, do make time to linger in front of Mantegna's Dead Christ, one of Italy's most famous paintings.
DINE IN STYLE
Milan is the spiritual home of ladies who lunch. Unlike their New York counterparts, these women really do love to eat and haunt the Mandarin Bar and Bistrot.
The Milanese excel at pre-dinner drinks — aperitivo with stuzzichini (nibbles). For pure glamour, head south of the city to The Prada Foundation.
The fashion house converted a former distillery into the swankiest of museums. You can tour the galleries before hitting , designed in retro style by film director Wes Anderson.
For a great view of the city, visit Il Bar at the top of La Rinascente department store. Arrive before sunset and watch the Duomo's Gothic facade turn from white to pink then orange.
First published in the Daily Mail - July 2017
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