Your calls always answered within 5 rings.
Flights were fine and the staff at DialAFlight very helpful
Great hotel and location, would highly recommend. Thank you!
An amazing trip organised by Philippa - quite a task for a family of twelve ranging from 80 years down to 18 months. She organised an unforgettable trip for my husband and I to Croatia so we didn’t think twice about contacting her again for this trip.
Possibly more information needed regarding likely costs of airport to hotel transfers. Also we were staying 40 mins from town centre and it was not made clear the cost of taxis to go into town
Excellent service as always.
Callum always listens to me and then produces and tweaks if necessary. I wouldn’t use any other company.
Arthur was so helpful. Even when flights went wrong, he was on the airline's case immediately. Great and efficient company.
Great accommodation
Great communication throughout and knowing you’re being looked after. The app is a really useful tool keeping all you need in one place and allowing for direct contact.
Awesome again
The trip was a total success. Vinnie, did an amazing job as always. From booking hotels to talking to the concierges about restaurant and excursion bookings. It all worked like clockwork.
Excellent. Flights, transfers and our cruise with Star Clippers. Thanks everyone for a well organised trip. Will recommend and use you again.
Troy is amazing
Another fantastic trip, this time to Rome and Sicily. Great recommendations from Ryan and Guy
Another amazing gem. Thank you you Joe. It was absolutely beautiful
I was already abroad and needed future travel. Damian organised flights and Eurostar tickets for me. Super fast, super efficient and very professional.
A very efficient undertaking. Help always available (thank you) and everything done to ease journeys.
Al arrangements were spot on and recommended hotels were fine. Well done.
Thanks again to Jonathan Greaves my last trip was wonderful
Making two separate bookings caused us challenges for online check in and we couldn’t sit together however that was a very minor issue
Everything arranged and nothing was too much trouble for any of the staff. Thank you all
Change your transfer partner in Sardinia!
As usual the service was excellent and any questions we had were answered quickly and fully
I would recommend you but not the airline I used which was British Airways. Both outward and return flights were 2 hours late with very little explanation why
My easyJet flight out of Milan was cancelled. Not your fault. Luke is always excellent - he is the reason I keep coming back.
Joanna was very helpful and easy to get hold of to answer my stupid questions.
We have used DialAFlight on a few occasions. Gary found us an amazing holiday in Thailand, Tammy found us a lovely holiday in Rome & Milan. All hotels were really lovely and very central to everything. I would like to thank the team for all their help
Brilliant, and very reassuring to know I can contact you and get a quick response if I am worried about anything.
You did everything well. BA on the other hand was less than impressive. A shame for a national carrier but not unusual.
Excellent all round service, thank you Louie
Here's a game to play on the plane. You have one last holiday and it's for a month. It won't cost you a thing but you have to go somewhere you've been before. That honeymoon hotel in Sri Lanka might loom large, perhaps the beach resort in Jamaica would be perfect, or the heavenly spot in the Maldives could do the trick.
My wife and I play the game on the way home from Tuscany - and are hard-pressed to think beyond the place we've just left. We stayed at the Castello di Casole hotel, a ravishing hill-top converted castle within striking distance of Siena, San Gimignano and Florence. In other words, culture of the highest order on your doorstep, where going nowhere at all is also a tantalising option.
We're talking Tuscany Classico: lush undulating countryside, a patchwork of greens, ochres and violets broken up by thick hedges and narrow tracks lined with immaculate cypress trees.
Many of the tracks you can see from the castle's terrace - with its fabulous infinity swimming pool and huge terracotta pots laden with olive trees - lead to villas that are part of the hotel's 4,200-acre estate, now owned and run by Belmond.
An American firm acquired it in 2005 and set about a massive restoration.
There are 41 suites (plus a two-storey penthouse) in the main building and dotted about what amounts to a private hamlet, with its own church and crypt built by the Bargagli family in the 19th century. The spa is in the granary, with treatment rooms in the former cellars. At one time, the castle was owned by Italian director Luchino Visconti (Death In Venice). Perhaps he, like us, spent hours staring into the distance - front row seats in the Ritzy Naturale.
It's truly special at night, when the main courtyard becomes a village square, complete with fountain, stone benches and al fresco dining. Children play hide and seek while their parents pile plates with some of the best cooking in the region.
What you forget about Tuscany is that the Etruscans were here long before the Romans. Hence the exquisite hilltop towns that once were fortresses designed to repel outsiders and are now communities keen to welcome visitors armed with euros.
On our second night, we ask the concierge to book us dinner somewhere cheap and cheerful nearby. He chooses Osteria del Borgo in the tiny village of Mensano, which, as it happens, we could see from our room.
Slow-cooked wild boar is the speciality here, but it's the sort of restaurant where you let the waiter (in this case the brother of the chef) decide what you should eat. A triumph.
We visited the dramatic hilltop town of San Gimignano, with its skyline of medieval towers, including the stone Torre Grossa and the 12th century Duomo di San Gimignano with famous frescoes by Ghirlandaio. But be warned, the walled town is one of Tuscany's biggest draws and it can get extremely busy - it's well worth a visit but try to avoid peak times. The priority of those medieval town planners wasn't car parking spaces.
We enjoyed a venture to beautiful Arezzo, where on the first Sunday of the month, the town centre becomes one huge antiques market. We buy a heavy marble font that raises eyebrows as we check in for the flight home at Pisa airport.
We also make the pilgrimage to Siena, where, because it is a few weeks before the annual Palio (the bareback horse race around the plaza), medieval pageantry is brewing nicely, including a hostile-looking marching band that drums its way through the narrow streets carrying heavy flags.
Most of all, we love sleepy Casole d'Elsa, which you can also see from the hotel. It has a butcher and grocer - and manages a perfect balance between visitors and full-time residents.
What strikes us about Tuscany in peak season is how if you avoid the superstar towns, there's space for everyone and, with fierce planning laws governing development, it's remarkably unspoilt.
First published in the Daily Mail - March 2020
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