Your calls always answered within 5 rings.
When we had a hiccough with car hire (they didn’t accept contactless payment and my husband didn’t have his card) Darryl sorted everything for us - really helpful and efficient as always
Noah always finds a good deal for us. We've been getting flights from him since 2014. Really great service!
What an absolute legend Neil is....
You were excellent. British Airways was awful.
We were told by BA that our flight had been cancelled - due to bad weather in the UK. We had calls and emails from DialAFlight offering help and advice.
Thank you again darling Helen and team.
Holiday was great. Five star service
Hotel needs update. On the whole good location. Clean rooms. Great breakfast.
Brilliant as always
Service overall was fantastic. Wish I had been informed of the cabin luggage difference for my easyjet flight though.
All was well thanks to Annabelle
Very professional and knowledgeable customer service
Car hire was awkward. Although directions were OK it was not evident where we needed to be to get the car.
Great holiday, great hotel location, perfect flights, thank you to Lauren Canning!
First time using ITA and would use again. Only one issue that you should be aware of relating to the hotel transfer. We believe they cancelled the coach pick up at 1pm so we were left waiting for an additional 90 minutes. The Hotel did not confirm this but that is our feeling and we heard others had a similar experience. Might be easier to get a cab for an extra 20 euros.
As always, Michelle Dooler and her team lived up to their excellent reputation! Before I had even started to worry about having to check in online, Michelle had thought about it and the boarding passes were in my inbox ready to be printed! Superb - thoughtful and efficient service!
All great - thank you to Bella for arranging. The hotel was lovely and very central, Verona was great place to explore.
Your representatives are always very helpful and will always look something up if we are not sure of any part of our holidays. We have been using DialAFlight for 5 years now and have never had any occasion to complain or query any part of the service.
No problems!
Thank you Travis Simon for all your hard work organising flights for my crew. Awesome service and thanks a million!
Staff in hotel were all exceptional as was the hotel itself. Europcar also excellent, not the normal rip off car rental company I have had to endure previously. Well done to Lily who organised everything for us.
As usual Ashley was excellent
Our agent Molly Smith has been amazing and we will use her next time.
Car hire with Centauro was very good but was not expecting an age related surcharge!
Apart from poor weather conditions which cancelled our boat trip to Positano and the Amalfi coast the holiday was a big success. The hotels were very comfortable and we had memorable days in Rome, Naples and a day trip to Pompeii. Many thanks again Chloe.
It's always good. But fortunately there was nothing to go wrong. The plane both ways was punctual. Gatwick has become efficient although looking shabby after Bologna, but I was through in 10 minutes.
BA let us down on return flight ... announcing on all screens they were boarding extra early. So we had to leave a bottle of nice wine and a couple of cocktails to rush to the gate only to find they were not boarding and indeed the flight was actually delayed! Not happy but obviously nothing to do with you guys
I highly recommend you to other people. Thank you for the personal service.
Amy and Erin couldn’t help us enough. Always there when needed.
Everything went smoothly. Good human touch. Why go anywhere else?
My very first mistake is to arrive in Verona with two men. One is tall, dark and handsome.The other is fair, with mesmerising green eyes.
'Which will you choose?' winks a lady at the elegant Hotel Colomba D'Oro as we check in. I smile hopelessly at my two gentlemen of Verona, and in unison we declare that we are all just friends. They look rather too relieved for my liking.
By the time Lucy, the fourth member of our party, arrives, I have protested my singleness to half a dozen passers-by. One sends me straight to the House of Juliet, of Shakespeare fame. There is no Romeo waiting for me beneath the balcony (a delicious 20th-century addition to the medieval building), but there is a wall of love notes and romantic wishes.
To write or not to write? I opt instead to make for Juliet's statue. Rub her right breast, they say, and you will be lucky in love. Before I can reach her, I am shoved out of the way by a throng of wedding guests. A beaming bride and groom have appeared on the balcony overhead.
We leave the fray and head for dinner. Verona's specialities are donkey ragu and hearty horse stew. I order risotto. Across the square from our table at Antico Caffe Dante an orchestra plays on a loggia.
After a bottle of Valpolicella, we are glad we have travelled with an empty suitcase - and have space to take some supplies home. The next day, we stock up at a charming wine shop called Signorvino.
NEON LIGHTS
In the last of the evening light, the four of us head over to Piazza delle Erbe via the so-called 'Arch of the Rib'. You could easily miss it, but if you gaze skywards you will see a mighty whale rib dangling precariously above from the middle of the arch.
Legend has it that the bone will fall on the first honest person to pass beneath. Deciding that impalement is no reward for virtue, we are glad to be exposed as hucksters.
During the day, Piazza delle Erbe is Verona's main market square. Stalls selling watermelon and strawberries, sunflowers and Venetian masks stand in the shade of enormous cream parasols. At night, there is more room in which to appreciate the palaces which surround them.
Before the Venetians took over in 1405, the most prominent family in Verona had been the Scaliger. Many buildings were raised in their honour, then redecorated during the Renaissance.
The facade of one, Casa Mazzanti, is adorned with the kind of frescoes you'd sooner associate with a Renaissance interior. Statues of Roman gods, meanwhile, peer down from the gorgeous Palazzo Maffei at the piazza's north end.
In fact, it is hard to avoid the Romans in Verona. Mesmerised by its ancient gates, we venture the next morning to the Arena. It is even older than Rome's Colosseum.
We are too early for the opera, which is performed here in the summer months, but not in the sun. After a few minutes sitting here, we are already developing a Donald Trump glow.
CITY OF LOVE
Originally, I visited Verona to research a book on Catullus, the erotic Latin poet who grew up here. Verona's airport, Valerio Catullo, proudly bears his name. Juliet Capulet may be Verona's most famous star-crossed lover, but Catullus was its first.
Remembering how Catullus despaired in his relationships, 'I hate and I love', I reach the conclusion that Verona isn't a city of love at all. From my lonely seat in the Arena, I resolve to rechristen it the (exceedingly beautiful) city of heartbreak.
On our last night, I realise that I have lost my notebook. I run through all the places we have visited that day. Did I leave it in the hills beyond the River Adige, where we went for a thigh-bruising walk? Or at Museo di Castelvecchio, among all the paintings by Bellini and Pisanello?
Finally, I return to the bar where we had enjoyed our aperitivi: Aperol Spritz all round. Inside, I find the jolly, pot-bellied owner waving my battered book.
'I thought you would come back for it,' he says. 'You are a writer. And you are very beautiful.' He may be no Romeo Montague, but he's better than a whalebone through the heart.
*Daisy Dunn's book, Catullus' Bedspread: The Life of Rome's Most Erotic Poet, is published by William Collins, £9.99.
First published in the Daily Mail - April 2017
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