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Dexter helped me all the way through my very disrupted trip. I went to Brazil on 30 Jan. Flights were cancelled, everything was worrying and stressful but Dexter looked after my return. There was never a question unanswered, emails were returned asap and he even phoned me in Brazil to avoid extra costs with my mobile. If all agents in DialAFlight are as professional, friendly, patient and reassuring as Dexter then DialAFlight is one if not the BEST company out there!
This was more of an emergency flight to get a family member back to Brazil and Donovan from the London office sorted everything out including mobility assistance and keeping us informed of the ever changing Covid restrictions and flight changes. Couldn't ask for more.
Unparalleled service! Throughout our trip, in contact with us from the beginning to the end. Thank you DialAFlight
Huge thank you to Jim for all his help and support.
Unbelievably good service and help at a very difficult time.
Lucas has delivered for us every year since 2015. Amazing guy.
I was really impressed with the service you provided to get me home as fast as possible. Especially the people on the 24/7 helpline. Calling them up and getting an answer within 20 seconds from a real person really set my mind at ease during a very stressful time. The price for rearranging was amazing too. Thank you so much!
In a time of chaos I found the quick response to my travel needs was excellent.
Harvey supported us constructively when we most needed it. I will always be grateful.
Iberia flight Santiago/Madrid/LHR for Sat 14 March cancelled three days before. Jack was on it immediately and had it sorted by 09.15 the next day onto a BA direct flight on Sun 15. Just terrific full on service and perfect delivery
As normal Gino was excellent. He always exceeds my expectations and is my go to guy to book travel
Big thank you to Roray for his help and support.
First class personal service from start to finish. Highly recommended
Very smooth journey to and from South America.
You are always my first port of call for travel support
Sebastian was an excellent agent and will definitely be using him again.
Great price and service from DialAFlight. Sally and her team always brilliant
Ted was fantastic. Couldn't ask for better service.
Everything went according to plan
Appreciated your quick response.
We are longstanding customers. This was not a simple trip to organise but the reason we keep going back is because they take care of every detail - this is how a relationship should be. We are very fussy and it is a joy to work with people like Callum and his team.
Great flights to Santiago via Paris. Well arranged and with no problems.
I was well taken care of by Ivor
Very helpful
Tony organised another great holiday, thank you
Friendly people
Nearly 25 years of booking flights, car hire, hotels and getting local advice. I fly around 6 times a year and filled my passport in 3 years so it's not just the odd flight - it's big stuff. NO complaints.
Flight delay on connection so nearly missed main flight back. Probably needed to start connecting flight earlier. Not your fault, but things in South America don’t move very quickly.
Michelle as helpful and efficient as ever.
Although Iberia aircraft was brand new their in-flight service was poor.
Ominous, moody, desolate.
These were the three words that sprang to mind when I touched down on the Galapagos islands after a flight from the Ecuadorian capital Quito. But on stepping out on to the scorched terrain, far from being desolate, I quickly found a myriad of wildlife waiting to greet me.
Dozens of crabs scuttled out from the rocks, giant pelicans swooped in all different directions, giant tortoises traversed the undulating greenery, while sea iguanas sat basking under the equator-fired sun.
FIRST THOUGHTS
I'd been in the Galapagos - some 600 miles from the mainland - less than an hour but it was long enough to see why Charles Darwin described the archipelago as being 'a little world within itself'. Never before have I witnessed such an abundance of wildlife.
Sadie explores the islands as part of a small group tour
I had joined nine other people on an excursion endorsed by famed naturalist Jane Goodall.
Some were drawn to the region after watching David Attenborough's series, while I had developed a fascination with the islands after receiving numerous recommendations from explorer-minded friends.
A LESSON IN HISTORY
Throughout our nine-day trip - which would take us to three of the 18 major islands - we were accompanied by naturalist Alex Arregui, who grew up on the islands.
He revealed how much the islands had changed and how the area had become easier to navigate, with speedier boat services connecting the islands.
Catering to this influx there is Wi-Fi across many of the islands, allowing visitors to Instagram to their heart's content, and there is even a sushi restaurant on the busy island of Santa Cruz, inhabited by 12,000 people. But the Galapagos still retains something extremely special.
The Galapagos blue-footed booby - a marine bird that rears its young on land
On the island of Santa Cruz, we spent the first day visiting the Charles Darwin Centre, which has a turtle breeding programme. Walking back we came across the port-side fish market with giant sea lions pestering fishmongers for off-cuts. Giant pelicans also waited in the wings.
The food was delicious and homely but don't expect five-star cuisine. Some of the tastier treats included fresh coconuts and succulent roast chicken.
SANTA CRUZ
On Santa Cruz we stayed in an extremely comfortable hotel, with fantastic views over the harbour with the water glistening in the pink sunsets.
After a night in the small town we embarked on a two-hour boat ride to the more remote - and mysterious - island of Floreana. As we chased the dying sun a pod of bottlenose dolphins danced before us - at one point I spotted seven in the water, with one leaping into the air and performing a balletic twirl.
Floreana has just 150 inhabitants. The 32 children attend a tiny school just yards from the black sand beach.
Crystal clear waters mean perfect conditions for snorkelling
On Floreana I had one of my most memorable wildlife encounters - swimming with sea turtles and a speedy penguin!
Making our way along a path made of lumps of lava rock, Alex took us to a sheltered cove where the snorkelling was amazing. Dozens of stingrays lurked on the white sandbeds, while sea turtles glided by. My finger constantly clicked my GoPro as things popped up left, right and centre.
Venturing into the cloud-covered hills we visited a giant tortoise sanctuary to watch the incredible creatures lumber through the undergrowth, craning their wrinkled heads in search of food. The word Galapagos is said to come from the Spanish for saddle, because the first settlers thought the giant tortoises looked like crawling saddles.
The islands are home to many animals including the Land Iguana
WHAT TO EXPECT
The history of the Galapagos is fascinating - tales of pirates, love affairs and, of course, Darwin's nature discoveries.
Next was another two hour boat journey, to Isabela. She admitted that island life takes a bit of getting used to and you 'definitely have to be comfortable with your own company'.
This island is brimming with sea lions, the air punctuated with the sound of them grunting and splashing around.
In the words of Darwin 'the natural history of these islands is eminently curious, and well deserves attention' but let's hope that this attention doesn't get out of control.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.
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Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Let us extend the personalised service of your booking into your holiday with great prices on business class flights ready to add a touch of class to your trip.
Take the stress out of travelling with a host of wonderful perks on offer from priority check-in and premium lounge access to chauffeur service and fine in-flight dining, plus the supreme comfort of a fully-reclining seat.
Call us to see how much you could save on Business Class flights.
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Starting at just £50, with no maximum value, DialAFlght's 'Gift of Travel' vouchers make the perfect present for any occasion or celebration.
And it couldn't be simpler to organise, just contact one of our travel experts today and they will organise a personalised travel voucher to be sent out.
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