Your calls always answered within 5 rings.
Kitty and her team were first class
The route back ended up being a 36 hour journey. I wouldn’t recommend the route at all, but appreciate that was my decision in the end to get the rate. Support from team was excellent throughout
Really helpful in sorting out a child's meal when I was unable to do this online. I called and one of your agents was able to sort it out quickly.
We had a problem with a cancelled flight and at 2am GMT DialAFlight were there to support us, which was very impressive and reinforces our desire to always use them. Darryll was fantastic, as was Michael.
Many thanks to Ivor for his attentiveness and great service
On our return flight - overnight 13 hour leg KLM did not allocate us adjacent seats - we had to pay additional £87.00 to swap to sit together. Not your fault but also not good.
Thanks so much for all you did at very short notice.
Thank you - I will use DialAFlight again and have already recommended you to a friend.
Ones again DialAFlight did what they promised and their service is quick and very reliable.
I’m happy with everything.
The service by our travel consultant Paige was good - she showed interested in our travel plans and gave options to ensure a pleasant trip.
Had a great trip, although flights going out were a nightmare and we are looking for compensation from Air France. All organised pick ups and transfers worked very well, big thank you to Encounter Latin America!
Always friendly, helpful staff that reassure me every inch of the way. Looking forward to using your service again soon.
Everything worked like clockwork on our South American holiday. Limatours in Peru were exceptional, organisation in Argentina and Brazil was excellent. Finley was amazing. I would highly recommend DialAFlight
Very good flights in both directions. Thank you for organising a wheelchair at Gatwick and in Buenos Aires. Will fly with you again when I need a long distance ticket.
All went well - thank you very much Marco
Fabulous trip and fabulous service from staff who are a definite asset to your company. We would never go anywhere else
Liked the fact you kept in touch!
Larry was very very helpful, nothing was too much trouble for him.
Transfers were excellent
Everything worked perfectly, thank you
Ethan was fab, we had regular updates and he responded very quickly to any questions. Thank you for a fabulous trip
Thank you so much for organising a wonderful trip! The support offered by your team, and the regular updates were excellent. Definitely recommending you to friends.
Vinnie and Reid do a great job. The choice of Blumar in Rio was excellent as was the choice in Belém. As always we will continue to work with Vinnie.
Finn is THE BUSINESS!
Lots of flight time changes which were not your fault but the transfers didn't keep in sync so one in particular was a lot earlier than it needed to be. Apart from that everything worked out very well.
Excellent service as always. Flights just what I wanted - all ran smoothly. Pleasant and helpful telephone-booking experience. Thanks, Gavin, and DialAFlight!
i have been using DialAFlight for a long time and Gino never lets me down.
I’ve been using DialAFlight for many years and have always received excellent service. I wasn’t disappointed this time! Harvey managed my visa and updated the flight details once the visa had been processed. I found him to be very approachable, proactive and helpful.
Very helpful advice and support in booking with options to consider
The Smith family loves nothing more than Mexican food, yet we'd never been to Mexico. So we made a pact to treat our taste-buds to the real deal and head for the Riviera Maya.
After flying to Cancun, we took a 25-minute transfer to the pristine Caribbean coastline and the Grand Velas resort.
Grand Velas is the ultimate balance of sexy paradise retreat and Bond villain's lair. The lengthy driveway goes through dense jungle and everything about it is at once grand yet intimate.
There are high ceilings, big, comfy furniture facing vast jungle on one side and the pools and endless ocean on the other. And it's all-inclusive, with jaw-dropping restaurants and perfectly gluggable local wine.
We took a shuttle bus to Luca, a swish Italian restaurant a short ride through the jungle. We were served excellent pizzas and pasta, but with the effects of long-haul finally creeping up on us, we soon meandered back to our family pad.
With the arrival of our first pink and golden dawn, Ruby, nine, discovered the Jacuzzi in our bathroom. Leaving my wife Sophie and Lily, seven, dozing, I opted for a jog along the tranquil beach.
That's when I noticed the resort's sleek jet-skis. Despite being a huge nature fan and one for peace and quiet, I couldn't resist, with the family, tearing it up like a hooligan on a jet-ski through the shimmering spray.
Ruby and I hooted with glee as we belted around after Sophie and Lily across the turquoise Caribbean swell. We recovered at the resort's swim-up bar, where we sank our first blue Hawaiis, pina coladas and fruit smoothies for the girls.
Remember the all-inclusive thing? It encompasses feeding hungry kids as many snacks as they need to keep them powering through the day. And when you head out for dinner at the resort's Sen Lin restaurant, where we gorged that night on beef pad Thai and miso soup, there's no bill to settle.
One morning we got up early to head to the Mayan city of Tulum. The location is breathtaking, the ruins perched above a white sand beach.
The carvings and stone edifices are the hang-out of leathery local iguanas.
These dragon-like reptiles give the whole place a thoroughly intrepid appeal.
Near the entrance, some elderly local gents in colourful Mayan costume amazingly swung and swirled upside-down from an alarmingly tall pole while playing flutes.
At a crumbly pink shack nearby, Juanitos, we encountered wonderful tacos and local sope (a squidgy pancake topped with spicy chicken), washed down with tamarind water.
Marvelling at Mexico's cultural extravaganza, we made our way to Xcaret Park. This theme park has a tantalising focus on wildlife, history and culture alongside a few white-knuckle rides and an astonishing theatrical spectacular. We swam with Maya the dolphin and learned about the importance of conservation.
We also spent time with giant turtles and admired the tiny babies from their successful breeding programme, marvelled at the splendid coral reef aquarium, snorkelled with a moray eel and brushed alongside bats.
But the showstopper came at the dinner, at which the entire history of Mexico was re-enacted in a vast state-of-the-art arena that would make the West End's impresarios groan with envy - galloping horses, marching conquistadors and Mariachis dancing and singing as you're served dinner. Epic.
Back at Grand Velas, Ruby and Lily loved the arts and crafts in the kids' club (I'm still wearing the holiday bracelets they kindly wove for me) and I used the gym every day.
Perhaps the most fascinating element of the visit for me was a Gran Jurado tequila-tasting session. The best tequila is made from 100 per cent blue agave and the flavours vary according to how the spirit is aged.
In the grounds themselves you can spot the most incredible wildlife - terrapins, humming-birds and coatis, which are somewhere between a goat and a rabbit. The ecological aspirations of the resort are laudable and the girls planted their very own tree in the grounds, which they named Chichen Itza, after the Mayan temple that thrived from about 750 AD. The girls also adored their cookery class with leading Mexican chef Ricardo de la Vega, learning how to make guacamole with fried Gouda cheese.
The international cuisine of Grand Velas's restaurants is top-notch, but the local cooking really sent our taste-buds surfing on a Mexican wave. Mexican food, as any fan will tell you, is extraordinarily diverse and delicious, and for spice fans like me, the sheer range of the local chilli sauces is like the world's finest wine cellar just waiting to be discovered and detonated into your face.
The final verdict? The best holiday ever, according to Lily - perfect, luxurious and awesome, said Ruby.
First published in the Mail Online - October 2015
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements