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Excellent service as always.
Yes, but ticket price significantly higher than available online Buy ticket out of loyalty, may not in the future
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Adding value every step of the way - thank you!
Greg was very helpful
Noah Sharbash always delivers and is very attentive to customers ensuring that the experience with DialAFlight is efficient and effective.
Just an excellent service provided by you and we will and have recommended you already
Elliot provided help and assistance from start to finish, already booked our holiday for next year.
Particular praise to Jason. First class service
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Great return flight connections to St Croix, US Virgin Isles via Miami, which can be tricky. Manager Travis always delivers, each year, so salute!
The airline did not live up to the expected standards, which is not your responsibility but I believe you need to know.
You guys are the best - I look forward to using your service again shortly
Always available 7 days a week by phone, great response
Very satisfied with all the travel arrangements which you made for me
Hope was thorough and made sure she provided me with everything I needed. Gave a full explanation of the itinerary. The trip was fine but for lots of flight issues which were nothing to do with DialAFlight. Have already recommended this business to friends and work colleagues
Everything was very good, however we had some difficulty when checking in for the added person. I was not able to get them checked in online and they needed check in at the airport. The pre-booking support and advice was excellent
Isla is a credit to your company. Nothing is ever too much trouble. Would recommend DialAFlight to anyone.
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We would like to thank the staff at DialAFlight for taking care of us. Special thanks to Billy for making our flight so pleasant
Stayed informative.
Ryan and Guy did a fantastic job. I will be booking my next holiday with them
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Would highly recommend DialAFlight 100%. Excellent travel staff. Their customer service is second to none. Always impressed with their professionalism and customer care. The staff always keep you updated on your flight and have never encountered any issues since started using this travel agent.
Lee Coughtrey great as always
An extremely professional yet personal service.
Great communication from DialAFlight. Fantastic holiday at a very keen price. We will definitely use you again
All good as usual. Thank you Keely.
Great service as usual
Kylie as always was excellent. I can say no more
The Smith family loves nothing more than Mexican food, yet we'd never been to Mexico. So we made a pact to treat our taste-buds to the real deal and head for the Riviera Maya.
After flying to Cancun, we took a 25-minute transfer to the pristine Caribbean coastline and the Grand Velas resort.
Grand Velas is the ultimate balance of sexy paradise retreat and Bond villain's lair. The lengthy driveway goes through dense jungle and everything about it is at once grand yet intimate.
There are high ceilings, big, comfy furniture facing vast jungle on one side and the pools and endless ocean on the other. And it's all-inclusive, with jaw-dropping restaurants and perfectly gluggable local wine.
We took a shuttle bus to Luca, a swish Italian restaurant a short ride through the jungle. We were served excellent pizzas and pasta, but with the effects of long-haul finally creeping up on us, we soon meandered back to our family pad.
With the arrival of our first pink and golden dawn, Ruby, nine, discovered the Jacuzzi in our bathroom. Leaving my wife Sophie and Lily, seven, dozing, I opted for a jog along the tranquil beach.
That's when I noticed the resort's sleek jet-skis. Despite being a huge nature fan and one for peace and quiet, I couldn't resist, with the family, tearing it up like a hooligan on a jet-ski through the shimmering spray.
Ruby and I hooted with glee as we belted around after Sophie and Lily across the turquoise Caribbean swell. We recovered at the resort's swim-up bar, where we sank our first blue Hawaiis, pina coladas and fruit smoothies for the girls.
Remember the all-inclusive thing? It encompasses feeding hungry kids as many snacks as they need to keep them powering through the day. And when you head out for dinner at the resort's Sen Lin restaurant, where we gorged that night on beef pad Thai and miso soup, there's no bill to settle.
One morning we got up early to head to the Mayan city of Tulum. The location is breathtaking, the ruins perched above a white sand beach.
The carvings and stone edifices are the hang-out of leathery local iguanas.
These dragon-like reptiles give the whole place a thoroughly intrepid appeal.
Near the entrance, some elderly local gents in colourful Mayan costume amazingly swung and swirled upside-down from an alarmingly tall pole while playing flutes.
At a crumbly pink shack nearby, Juanitos, we encountered wonderful tacos and local sope (a squidgy pancake topped with spicy chicken), washed down with tamarind water.
Marvelling at Mexico's cultural extravaganza, we made our way to Xcaret Park. This theme park has a tantalising focus on wildlife, history and culture alongside a few white-knuckle rides and an astonishing theatrical spectacular. We swam with Maya the dolphin and learned about the importance of conservation.
We also spent time with giant turtles and admired the tiny babies from their successful breeding programme, marvelled at the splendid coral reef aquarium, snorkelled with a moray eel and brushed alongside bats.
But the showstopper came at the dinner, at which the entire history of Mexico was re-enacted in a vast state-of-the-art arena that would make the West End's impresarios groan with envy - galloping horses, marching conquistadors and Mariachis dancing and singing as you're served dinner. Epic.
Back at Grand Velas, Ruby and Lily loved the arts and crafts in the kids' club (I'm still wearing the holiday bracelets they kindly wove for me) and I used the gym every day.
Perhaps the most fascinating element of the visit for me was a Gran Jurado tequila-tasting session. The best tequila is made from 100 per cent blue agave and the flavours vary according to how the spirit is aged.
In the grounds themselves you can spot the most incredible wildlife - terrapins, humming-birds and coatis, which are somewhere between a goat and a rabbit. The ecological aspirations of the resort are laudable and the girls planted their very own tree in the grounds, which they named Chichen Itza, after the Mayan temple that thrived from about 750 AD. The girls also adored their cookery class with leading Mexican chef Ricardo de la Vega, learning how to make guacamole with fried Gouda cheese.
The international cuisine of Grand Velas's restaurants is top-notch, but the local cooking really sent our taste-buds surfing on a Mexican wave. Mexican food, as any fan will tell you, is extraordinarily diverse and delicious, and for spice fans like me, the sheer range of the local chilli sauces is like the world's finest wine cellar just waiting to be discovered and detonated into your face.
The final verdict? The best holiday ever, according to Lily - perfect, luxurious and awesome, said Ruby.
First published in the Mail Online - October 2015
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