Did not rate Iberia. Bag delayed 2 days in Madrid
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As always Gavin Dattani was excellent. He is a real credit to DialAFlight and a very professional and knowledgeable member of the team. My mum always books her flights with Gavin and he is patient, understanding, clear, detailed and thorough. He looks after her and takes time to find the best deal for her. I would not hesitate to recommend Gavin, he is a true travel professional
I am very happy to recommend DialAFlight, they are very friendly, very polite and very helpful,
Great service
Amazing service from you when LH rerouted us and didn’t tell us!
Your service was excellent and Adam who dealt with my flight provided very clear and helpful information. I will certainly be using your services again in the future.
I’ve always booked flights through DialAFlight and each time everything has worked perfectly. The staff are amazingly helpful and polite. Totally reassuring. I’m particularly appreciative of Noah Sharbash who knows my preferences and requirements. Thank you so much for making my journeys so much easier .
Please do continue with the continuous updates prior to departure to destination. It was very helpful
As usual, really great service all round. Thank you so much, guys! You're really and consistently the best at getting me where I want to go.
Gary was brilliant as ever in helping us put together a complicated trip to South America.
Very professional and efficient service provided by Justin. Communication was excellent.
The presence, and prompt responsiveness of my travel manager was reassuring. Even where the meaning or implications of a communication were unclear, he was patient in explaining. Always professional and personable. Thank you for helping make my adventure one of the most memorable experiences of my life.
Molly was excellent. More than helpful
Flights were good value for money and all good connections throughout. Great job
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Rupert is a star
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Everything went very smoothly
All went well.. no issues at all.
Connie was top notch once again! First choice.
Trusting one’s travel agent is critical and this is the case with Donovan and the DialAFlight team
The 8 hr wait in São Paulo for connecting flight was exhausting as couldn’t book our luggage in until 4 hrs before flight. Had been told at Edinburgh that our suitcases would go straight through to Illeus, but on flight were told we had to pick up and go through customs! Apart from that all went well
Once again, an excellent professional service.
10 out of 10
Marshall was excellent
Just love you guys. I know we muck you about sometimes because we're so indecisive and sometimes change our minds about our destination, but we eventually get there. Next trip in the planning stages...
Always a great service from Tristram.
Keep going team - you do a perfect job
Angolan Airlines to be avoided
The Smith family loves nothing more than Mexican food, yet we'd never been to Mexico. So we made a pact to treat our taste-buds to the real deal and head for the Riviera Maya.
After flying to Cancun, we took a 25-minute transfer to the pristine Caribbean coastline and the Grand Velas resort.
Grand Velas is the ultimate balance of sexy paradise retreat and Bond villain's lair. The lengthy driveway goes through dense jungle and everything about it is at once grand yet intimate.
There are high ceilings, big, comfy furniture facing vast jungle on one side and the pools and endless ocean on the other. And it's all-inclusive, with jaw-dropping restaurants and perfectly gluggable local wine.
We took a shuttle bus to Luca, a swish Italian restaurant a short ride through the jungle. We were served excellent pizzas and pasta, but with the effects of long-haul finally creeping up on us, we soon meandered back to our family pad.
With the arrival of our first pink and golden dawn, Ruby, nine, discovered the Jacuzzi in our bathroom. Leaving my wife Sophie and Lily, seven, dozing, I opted for a jog along the tranquil beach.
That's when I noticed the resort's sleek jet-skis. Despite being a huge nature fan and one for peace and quiet, I couldn't resist, with the family, tearing it up like a hooligan on a jet-ski through the shimmering spray.
Ruby and I hooted with glee as we belted around after Sophie and Lily across the turquoise Caribbean swell. We recovered at the resort's swim-up bar, where we sank our first blue Hawaiis, pina coladas and fruit smoothies for the girls.
Remember the all-inclusive thing? It encompasses feeding hungry kids as many snacks as they need to keep them powering through the day. And when you head out for dinner at the resort's Sen Lin restaurant, where we gorged that night on beef pad Thai and miso soup, there's no bill to settle.
One morning we got up early to head to the Mayan city of Tulum. The location is breathtaking, the ruins perched above a white sand beach.
The carvings and stone edifices are the hang-out of leathery local iguanas.
These dragon-like reptiles give the whole place a thoroughly intrepid appeal.
Near the entrance, some elderly local gents in colourful Mayan costume amazingly swung and swirled upside-down from an alarmingly tall pole while playing flutes.
At a crumbly pink shack nearby, Juanitos, we encountered wonderful tacos and local sope (a squidgy pancake topped with spicy chicken), washed down with tamarind water.
Marvelling at Mexico's cultural extravaganza, we made our way to Xcaret Park. This theme park has a tantalising focus on wildlife, history and culture alongside a few white-knuckle rides and an astonishing theatrical spectacular. We swam with Maya the dolphin and learned about the importance of conservation.
We also spent time with giant turtles and admired the tiny babies from their successful breeding programme, marvelled at the splendid coral reef aquarium, snorkelled with a moray eel and brushed alongside bats.
But the showstopper came at the dinner, at which the entire history of Mexico was re-enacted in a vast state-of-the-art arena that would make the West End's impresarios groan with envy - galloping horses, marching conquistadors and Mariachis dancing and singing as you're served dinner. Epic.
Back at Grand Velas, Ruby and Lily loved the arts and crafts in the kids' club (I'm still wearing the holiday bracelets they kindly wove for me) and I used the gym every day.
Perhaps the most fascinating element of the visit for me was a Gran Jurado tequila-tasting session. The best tequila is made from 100 per cent blue agave and the flavours vary according to how the spirit is aged.
In the grounds themselves you can spot the most incredible wildlife - terrapins, humming-birds and coatis, which are somewhere between a goat and a rabbit. The ecological aspirations of the resort are laudable and the girls planted their very own tree in the grounds, which they named Chichen Itza, after the Mayan temple that thrived from about 750 AD. The girls also adored their cookery class with leading Mexican chef Ricardo de la Vega, learning how to make guacamole with fried Gouda cheese.
The international cuisine of Grand Velas's restaurants is top-notch, but the local cooking really sent our taste-buds surfing on a Mexican wave. Mexican food, as any fan will tell you, is extraordinarily diverse and delicious, and for spice fans like me, the sheer range of the local chilli sauces is like the world's finest wine cellar just waiting to be discovered and detonated into your face.
The final verdict? The best holiday ever, according to Lily - perfect, luxurious and awesome, said Ruby.
First published in the Mail Online - October 2015
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