LATAM has improved its service since March 2022: Better aircraft, better food and more comfortable. Business class seems almost worth the price!
Your service is exemplary.
The commitment to your client is always 100%. I consider my contact at DialAFlight as a knowledgeable friend in all things related to travel. From pre ordering my special meals on flights to planning connecting flights with appropriate timing.
The DialAFlight team were very helpful when there were issues with Avianca over delayed flights to my destination. They investigated the situation on my behalf, and gave me prompt feedback and advice. Although the email I received from Avianca the day before my departure informed me of a changed time for my second flight, it was DialAFlight who discovered the real problem was with my first flight (from Heathrow) which was delayed 12 hours! I was thus able to make arrangements for an overnight stay in advance - unlike fellow passengers, who only heard about it on arrival at Heathrow. Thank you, DialAFlight!
Thank you Callum you are a star
As always, excellent
Unfortunately British Airways once again were woeful at Heathrow
As usual, DialAFlight made it all so easy and convenient. Thank you once more!
Always happy to use DialAFlight!
Everything went well with no problems.
As always, Cameron goes above and beyond. Service was excellent
Excellent customer service given by Elizabeth Lidbury
No problems anywhere but if there had been it was very reassuring that I had contact numbers to be able to use at any time. Thank you for a stress free trip from booking until home again.
Thank you for making this such a smooth trip!
Although American Airlines cancelled my return flight 8 hours before departure this was not your fault
Despite BA cancelling our Manchester/ Heathrow shuttle at ll hrs notice, prior to our connecting flight to Lima, Stan and the lovely lady on the out of hours number did as much as they could to help and support us.
Always amazing customer service, knowledge and sense of humour!
Fantastic service. Thanks
Flights were all on time and we had no travel problems.
Thanks for smooth travel
Thanks a lot Darryl for your help. Very professional
Great customer relations
I only use DialAFlight for all my trips. Shane is so helpful. It's so easy dealing with him.
Did not rate Iberia. Bag delayed 2 days in Madrid
Reassuring to know you are always available to handle unexpected changes - any time. Thank you very much for your excellent service
As always Gavin Dattani was excellent. He is a real credit to DialAFlight and a very professional and knowledgeable member of the team. My mum always books her flights with Gavin and he is patient, understanding, clear, detailed and thorough. He looks after her and takes time to find the best deal for her. I would not hesitate to recommend Gavin, he is a true travel professional
I am very happy to recommend DialAFlight, they are very friendly, very polite and very helpful,
Great service
Amazing service from you when LH rerouted us and didn’t tell us!
Your service was excellent and Adam who dealt with my flight provided very clear and helpful information. I will certainly be using your services again in the future.
It's not necessarily the first thing to draw your attention to a holiday destination - but it was the elegant Costa Rican footballers in the 2014 World Cup that got me thinking about a holiday in Central America.
I knew Costa Rica was famous for its geographical diversity - it has active volcanoes alongside misty rainforests - but as soon as we arrived we also discovered a country extremely and justly proud of its status as a world leader in environmental protection.
It thrives on its image of eco-tourism and is an adventure playground with jungle zip-lines, surfing and many national parks.
Most holidaymakers fly to San Jose in the centre of the country and the very first impression on landing is not so green and pleasant, with crowded highways. But the capital is bustling with street life and has a growing number of good places to eat.
Once you escape the city, the true nature of the country soon becomes apparent.
We hired a rugged 4x4 vehicle, which is definitely needed for the potholed roads and is a must if you want to cross shallow rivers to reach secluded beaches.
Our first car journey was to the Arenal volcano, a couple of hours north. It last erupted, without warning, in 1968 and even now you are requested to park thoughtfully, ready for a quick getaway.
We spent the afternoon of the same day on a horseback trek with the volcano as a backdrop. The Ticos, as the locals are known, like to tell you that you can swim in the Pacific Ocean in the morning, cross the country and then be beside the Atlantic before sunset.
The Guanacaste coastal region in particular, in the north-west of the country, boasts fabulous beaches such as Playa Blanca and Playa Hermosa and is the most visited part of Costa Rica. There’s a diverse range of hotels from small beachfront properties to the high-end all-inclusive in Papagayo Gulf and not forgetting the laid back more bohemian resorts of Samara and Nosara where surfing and yoga are the main activities.
The Santa Rosa National Park and Rincon de la Vieja combines tropical forest and surfing - plus about 250 bird species, there are many beautiful mountain lodges so you can spend time exploring the wildlife in this lush area.
The Pacific and the Atlantic are only five hours apart in this part of the world, and both coasts have lovely beaches.
Anyway, not being in a tearing rush to experience both oceans on the same day we decided to head west to the Nicoya Peninsula in Guanacaste, dreaming of deserted beaches and giant rolling Pacific waves.
Self-styled as the 'black hole of happiness', the area around Samara has the laid-back aura of a 1960s hippy community. We did find many beaches, some nameless with rock pools, and some with crocodiles as well as diving gannets, others with surfers seeking giant walls of water. My favourite was the palm-fringed Barrigona, with its romantic, lingering sunset.
Reluctantly escaping the vortex of Samara we headed back to San Jose, handing in the car and our freedom. We spent the night at the boutique Hotel Presidente before joining a tour group heading to Tortuguero National Park, a Caribbean water world of lagoons and canals on the Atlantic coast.
Although our independence was over, it was good to be looked after and to socialise with fellow travellers.
Our charming accommodation at Aninga Lodge was reachable only by boat. As the river was low, it required some of us to get out mid-journey and push.
Our cabin was set among a maze of paths surrounded by greenery. The organised walks further into the rainforest were a joy with sightings of howler monkeys, colourful toucans, sloths and humming birds.
The best way to get even closer to nature is to take another boat ride down the narrow canals where guides point out creatures that tourist eyes would never spot.
Our next lodgings were on the banks of the Rio Pacuare. Pacuare Lodge is undeniably upmarket but also one of the best eco-lodges in the world. It is candlelit, spacious and deeply romantic.
The staff run the zip-lines, very exciting even for a daredevil like me, cook the delicious food and, at the end of your stay, take you on a white-water rafting experience back to civilisation.
Fantastic.
First published in the Mail on Sunday - July 2019
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