Your calls always answered within 5 rings.
Good service as always
Seat allocation on the plane was bad. In future I would pay a fee earlier to book seats. Also a mix up with rooms meant that certain members of the family could not eat breakfast with the rest in the same restaurant Overall it was a fantastic place and a great holiday
Everything went smoothly. Good human touch. Why go anywhere else?
Excellent service as always. Thank you
All ran smoothly thanks
Everything was good apart from the flight cancellation. Hotel very nice. Staff friendly.
Another great trip organised by the good people at DialAFlight. Can’t fault the service!
Excellent and most helpful
I always find DialAFlight very helpful and easy to deal with
Hotel Matabi ecellent for overnight and dead opposite the railway station. Very good advice to check in on receipt of tickets.
The outbound flight left an hour late and the inbound flight arrived an hour and a half late. The mobility assistance prior to departure was excellent. The assistance on return was a total shambles: 'Sorry mate, I finish at 8.00pm.' So I walked to Baggage Reclaim
Fraser was exceptionally helpful booking aisle seats both ways for me.
Callum did well for us, as always
Advance info about rental cars and Gibraltar would have enabled better pre-planning. Some of the hotels were severely lacking in basic services I.e. parking, a bar, room service. And as they were all 4star, some were 3 star at best.
As usual great service
Excellent as ever.
Excellent service from Jarvis as always. Great to have the check in call 24 hours before the trip
Excellent hotels in Rome and Germany but would not recommend Duca d'Este Hotel, Tivoli for single travellers. They prefer delegates to big conferences.
Ethan was extremely helpful. Planned everything perfectly and was easily available to speak to on the phone. A wonderful trip to the paradors of Spain!
Ian Newton is nothing short of a miracle worker. I regularly share his contact details with family and friends and was delighted to be able to use his professional knowledge and efficient services when I joined STM two years ago. Thank you DialAFlight!
Service is excellent but not very happy with the holiday location recommendation. The hotel was good but St Julian’s is very built up and it felt like a city break not a resort holiday
Tristan was great - as always - thank you so much
Always prompt and helpful replies to all queries. App extremely helpful while abroad, especially in flight check in procedures.
Every thing went perfectly!
Jeff is very helpful!
Colin Barlow did us proud yet again! Using him and this company for many years now and always excellent service!
Tristan and Jerry were great as usual in supporting and arranging our holiday plans with a last minute change.
Libby was super helpful and shared all the information I needed really promptly, thank you
Hotel in Florence was not as nice as Venice and Rome ..
Another great job by Ross
When your two sons’ favourite TV programmes are Weird Creatures With Nick Baker and Austin Stevens: Most Dangerous! you have a choice: stick your fingers in your ears and pretend it isn’t happening or go with the flow.
So it was that I found myself crouched on the floor of a hotel room in Costa Rica at 2am, trying to catch a spider the size of a fried egg with a tumbler.
In my imaginary life, holidays are spent on a sun lounger. Back in the real world, I’d travelled to the depths of the Costa Rican rainforest with my sons, nine and six, to look at monkeys, caimans, frogs and, yes, spiders - although I hadn’t bargained on having to share a room with one.
Thanks to the country’s incredibly varied landscape, Costa Rica is one of the most bio-diverse countries on earth - it has rainforests, cloud forests, beaches, hot springs and volcanoes.
It’s anything but a Third World country. The streets of San Jose are clean, the people well-educated and the hotels fantastic. To get a proper sense of the place, you need to travel about, which means a lot of driving, although flying is quicker.
My sons had a wish list of animals they were dying to see. Top of the list were the monkeys and, cruising down the river in Tortuguero National Park, we watched fascinated as white-faced capuchin monkeys leapt from tree to tree over our heads.
Our first stop was the Pachira Lodge in a lagoon in the heart of Tortuguero National Park. It’s an eco lodge with its own dock, boats and guide, but there was no air conditioning or TV. Instead guests gravitated to the pool bar where there was a lovely breeze. It was very friendly and sociable.
The best time to see monkeys was early morning. We also spotted toucans, herons, caimans and even a wild otter.
Our next stop was Tabacon Resort and Spa in La Fortuna. Here you can see the active Arenal Volcano, experience hot springs, and visit Cano Negro Wildlife Park, which you do by boat. The animals were astonishing.
The hot springs are free to guests and you dip into a series of swimming pools with natural waterfalls.
On then to Manuel Antonio on the coast and the Arenas Del Mar Hotel. Here we had a hot tub overlooking a pretty cove, a super-comfortable bed and flat-screen TV. My eco conscience was clear as it is sustainable - even the shampoo is biodegradable.
The boys loved it because it was in the middle of a forest, which meant easy access to more wildlife. It is also useful for visiting the Manuel Antonio National Park where we saw more monkeys, lizards, crabs and very lazy sloths doing nothing but clinging to branches.
The highlight was when a wild deer stepped out of the forest and walked alongside my eldest son. He will never forget it. If you are going to the park at Manuel Antonio, take a swimsuit, because there is a lovely beach. It is sheltered, so ideal for children, and we had a great afternoon playing in the water and collecting hermit crabs.
Our final stop was the Paradisus Playa Conchal Hotel. The Paradisus is all-inclusive with jaw-dropping pool, bars and restaurants and lots of activities.
The best bit, as far as the boys were concerned, was the possibility of having a Playstation, X-Box or Wii installed in your room.
Still, on the flight home, I asked them what their favourite part of the holiday was.
I expected them to say the X-Box, but they didn't. The highlight for them was the Pachira Lodge, with the monkeys hopping about on the roofs. Seeing wildlife on TV is all very well, but when you see it for real, it beats the pants off any computer game.
First published in the Mail Online - February 2015
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