Your calls always answered within 5 rings.
Ash Pankhania was excellent. This is the second time I’ve used DialAFlight and I was equally as happy. Thank you so much
When our first flight was cancelled by LATAM it was immediately rearranged by Owen with another airline. If I'd booked it myself I would have struggled and stressed to rearrange another flight. Your suppliers in Latin America are also worthy of praise and all transfers/guides were amazing people. This was our 2nd long haul trip with DialAFlight, And it won't be our last
I love DialAFlight. Great staff, good prices and knowledgeable teams
Always able to sort out problems quickly and efficiently when an issue occurs overseas.
Tristan and colleagues were great. App is easy to use and everything went very smoothly
I’ve used DialAFlight for several years and always get good service with attention to detail
Gavin put together a South American tour very well including flights. Excellent back up from his team
If I was to visit South America again I would go and se the interior ie Patagonia
Dexter and his team cannot be faulted. I can't thank them enough for everything they did for me. Absolutely brilliant service.
Thank you once again.
Gavin is professional, kind, and customer-driven. It's a shame that KLM was not able to live up to Gavin's high standards, with the luggage delayed over 3 days on both the outbound AND return flights!
The 45 minute layover that was suggested in Madrid was too short and provided unnecessary stress. My luggage didn't make it until 3 days later.
Many thanks Libby. Great service
Justin was absolutely brilliant. I would definitely book through DialAFlight again and highly recommend you to friends and family.
Second time using DialAFlight and will definitely be back. A great experience yet again! Joe Orton is amazing - always able to help and very responsive
Everyone so helpful! Thank you.
From one (former) member of the DAF family, thanks Donovan for helping make a dream reality. An amazing honeymoon with zero issues!
Shelley and her superb team created a fabulous trip. Your partner agents in Argentina and Brazil were also excellent and we had VIP treatment. Thank you so much - we’ll be back again for our next trip
Jonathan organised the most amazing holiday. We travelled to Lima then up to Cusco in the Andes. Our destination was Machu Picchu which was incredible. We then toured the Galápagos Islands on the Isabella 2. It was a fantastic experience making some very special memories for our family.
Seymour was extremely helpful, patient and kind.
Thanks so much! All went smoothly.
Flights were found quickly and efficiently and all questions answered. It all ran very smoothly and we would highly recommend DialAFlight
Flights had good connections and great baggage allowance all the way (even on the local flights which was very important). Very good service from DialAFlight. Shame British Airways has gone downhill so badly - terrible food and surly staff. I would want to avoid BA in future. Awful airline and expensive!
Brilliant service from Jonathan Greaves. Has always delivered for us as a family ensuring ease of travel and peace of mind in often difficult and sensitive circumstances. Highly recommend
Chris and the team are always very helpful
Excellent service throughout
Absolutely brilliant. Fellow tourists we met along the way were amazed to hear about our experiences and by the level of support and detailed planning that we received from the DialAFlight team.
Vernon was great, very knowledgeable and helpful that he’d visited location. The Iguazu Flls hotel was very basic (not his fault) and I wouldn’t recommend anyone stay there.
A trip of a lifetime which went without any problems. Metropolitan were outstanding.
We had a good experience on most flights but two were disorganised so we will not fly with those airlines again.
When your two sons’ favourite TV programmes are Weird Creatures With Nick Baker and Austin Stevens: Most Dangerous! you have a choice: stick your fingers in your ears and pretend it isn’t happening or go with the flow.
So it was that I found myself crouched on the floor of a hotel room in Costa Rica at 2am, trying to catch a spider the size of a fried egg with a tumbler.
In my imaginary life, holidays are spent on a sun lounger. Back in the real world, I’d travelled to the depths of the Costa Rican rainforest with my sons, nine and six, to look at monkeys, caimans, frogs and, yes, spiders - although I hadn’t bargained on having to share a room with one.
Thanks to the country’s incredibly varied landscape, Costa Rica is one of the most bio-diverse countries on earth - it has rainforests, cloud forests, beaches, hot springs and volcanoes.
It’s anything but a Third World country. The streets of San Jose are clean, the people well-educated and the hotels fantastic. To get a proper sense of the place, you need to travel about, which means a lot of driving, although flying is quicker.
My sons had a wish list of animals they were dying to see. Top of the list were the monkeys and, cruising down the river in Tortuguero National Park, we watched fascinated as white-faced capuchin monkeys leapt from tree to tree over our heads.
Our first stop was the Pachira Lodge in a lagoon in the heart of Tortuguero National Park. It’s an eco lodge with its own dock, boats and guide, but there was no air conditioning or TV. Instead guests gravitated to the pool bar where there was a lovely breeze. It was very friendly and sociable.
The best time to see monkeys was early morning. We also spotted toucans, herons, caimans and even a wild otter.
Our next stop was Tabacon Resort and Spa in La Fortuna. Here you can see the active Arenal Volcano, experience hot springs, and visit Cano Negro Wildlife Park, which you do by boat. The animals were astonishing.
The hot springs are free to guests and you dip into a series of swimming pools with natural waterfalls.
On then to Manuel Antonio on the coast and the Arenas Del Mar Hotel. Here we had a hot tub overlooking a pretty cove, a super-comfortable bed and flat-screen TV. My eco conscience was clear as it is sustainable - even the shampoo is biodegradable.
The boys loved it because it was in the middle of a forest, which meant easy access to more wildlife. It is also useful for visiting the Manuel Antonio National Park where we saw more monkeys, lizards, crabs and very lazy sloths doing nothing but clinging to branches.
The highlight was when a wild deer stepped out of the forest and walked alongside my eldest son. He will never forget it. If you are going to the park at Manuel Antonio, take a swimsuit, because there is a lovely beach. It is sheltered, so ideal for children, and we had a great afternoon playing in the water and collecting hermit crabs.
Our final stop was the Paradisus Playa Conchal Hotel. The Paradisus is all-inclusive with jaw-dropping pool, bars and restaurants and lots of activities.
The best bit, as far as the boys were concerned, was the possibility of having a Playstation, X-Box or Wii installed in your room.
Still, on the flight home, I asked them what their favourite part of the holiday was.
I expected them to say the X-Box, but they didn't. The highlight for them was the Pachira Lodge, with the monkeys hopping about on the roofs. Seeing wildlife on TV is all very well, but when you see it for real, it beats the pants off any computer game.
First published in the Mail Online - February 2015
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