Your calls always answered within 5 rings.
São Paulo was a nightmare to change flights at. Immigration took over an hour, our cases had been removed from the belt and ‘hidden’ in a corner of the baggage hall, then to check them back in we were eventually directed to the ‘counter behind the pharmacy in the basement’! This took another 30 mins, so we barely made the flight. Apparently this is a fairly normal experience, so we would rather have taken the direct flight, which was presumably more expensive?
Excellent fast help with changing our flights after the tour operator's booking mistake.
Thanks to Adrian we had a great trip to South America.
Liam Rush is an excellent advocate for the company. From start to finish his professional, helpful and caring approach was evident. Above and beyond customer service - Thank you!
Everything went perfectly thank you! But it was very reassuring to know that if we had any problems you were always there to help especially as the itinerary was so intricate. Look forward to the next trip with you
I have nothing bad to say about my trip - everything went smoothly, connecting flights, taxi arrangement as promised. Deborah did well and I highly recommend.
I appreciate the flexibility offered by this company when booking a flight online, compared to the usual channels. I also value customer service, the person on the phone (and/or email). Clearly better assistance than the competition due to flexibility, as mentioned above.
We had the most amazing time. Oliver arranged such a great holiday and experience we would 100% recommend him
Mason was really helpful again with arranging my flights.
You were brilliant - very helpful and efficient
Aer Europa Business Class was a good value option and a life saver on the return leg. Stopovers were easy and not too long and bags arrived when and where they should. Visas were delivered on time and money exchange through Cuba agent was good reliable source and a good rate and they intervened as and when necessary.
The trip was great. The tours were fantastic. Everything went as planned. The only negative was the hotel in Foz Iguazú. It was very basic and in need of some renovation.
The hotel in Rio did not match my expectations of a Pestana hotel
Absolutely fantastic customer service and saved me hundreds of pounds. Have already recommended you widely and shall be using you all the time in future.
Very helpful as they always manage to get my last minute requests!
All the staff provide an excellent and very professional service
Zoe has been quick and efficient with all my requests.
Seamless service with timely responses to queries - we couldn’t have expected more.
Unfortunately last hotel in Foz de Iguazu was a bit of a building site and going through a major refurbishment and hence was noisy
Be good to mention there's an entry fee of US$200 per person to pay on arrival into Galapagos. All flights / hotels / transfers worked like a dream.
I was concerned originally that there were several quite long lay-overs but it meant there was no stress with delays so thank you
James Caste has been excellent dealing with flight changes and everything DialAFlight promises.
Ash Pankhania was excellent. This is the second time I’ve used DialAFlight and I was equally as happy. Thank you so much
When our first flight was cancelled by LATAM it was immediately rearranged by Owen with another airline. If I'd booked it myself I would have struggled and stressed to rearrange another flight. Your suppliers in Latin America are also worthy of praise and all transfers/guides were amazing people. This was our 2nd long haul trip with DialAFlight, And it won't be our last
I love DialAFlight. Great staff, good prices and knowledgeable teams
Always able to sort out problems quickly and efficiently when an issue occurs overseas.
Tristan and colleagues were great. App is easy to use and everything went very smoothly
I’ve used DialAFlight for several years and always get good service with attention to detail
Gavin put together a South American tour very well including flights. Excellent back up from his team
If I was to visit South America again I would go and se the interior ie Patagonia
We're mountain biking at 12,500ft in the Andes, past dusty pueblos, along dirt tracks through the fields of red earth that give Peru's Sacred Valley its name. Sacred because of its fertility and ability to support the finest, fattest corn and a mind boggling 2,800 types of potato.
The going has been unusually tough; the air up here is thin, but the stupendous ring of jagged crags and the coca toffees we've been chewing seem to have got us to the top of the world.
As we descend, heading towards the sunken terraces of Moray, one of the 3,000 archaeological Inca sites that litter the valley, we stop for a breather at a field of what could be red-hot pokers. The crop has floppy burnt-orange heads and bright-pink stalks, like the legs of flamingos.
'Quinoa!' says our guide Juan Carlos, beaming with pride. 'It's famous now, no?' Indeed, it is. Not so long ago, only health-food nuts would have known about this tiny Peruvian grain; today, sales of quinoa have rocketed. You'll find it everywhere, a high-protein superfood.
There are 300 varieties of quinoa grown here (including a bright red variety that turns your tongue scarlet), but it's only one in a line-up of indigenous Peruvian ingredients taking the culinary world by storm.
Some are familiar - amaranth, acai - others relative newcomers to our plates, but you'll be hearing more of them soon: maca, lucuma, camu camu, cocona, yakon and huacatay, a black mint traditionally served with pork crackling.
Many can't be found anywhere else, and now there are direct flights to Lima from Britain, they're within reach of the new breed of traveller who will cross half the world for a decent lunch.
Any foodie tour starts in Lima, Peru's vast capital sprawling some 60 miles along the Pacific coast. These days, Lima is a cosmopolitan hot spot where beautiful people drink Pisco cocktails at colonial-era bars such as Ayahuasca, or take yoga classes on the terrace of the spanking new Hotel B in the Barranco, before swinging over to celebrity photographer Mario Testino's gallery in Miraflores.
Testino is a god here, but if you ask for the name of other famous Peruvians, it's the chefs' names that crop up – Gaston Acurio (the granddaddy of them all, 'he's treated like the Pope'), Pedro Miguel Schiaffino at Malabar, Virgilio Martinez at Central. These men are Lima's rock 'n' roll royalty.
But it's not just the high-end new wave restaurants of Lima that draw in the gastronomic tourists – it's the thousands of humble family-run picanterias, the bodegas serving sashimi-style tiradito and ceviche, marinated in a kicky 'tiger's milk' of lime and chilli. It's the street-food carts serving anticuchos meat skewers slathered in garlicky sauce, the stuffed rocoto chillis, and the Pisco bars on every corner.
I stayed at the Westin, a shiny tower of a hotel, its chef a superstar and its breakfast bar serving every superfood under the sun, from inca berries to bee pollen.
Cuzco, Peru's ancient capital high in the Andes and an hour's flight from Lima, is where you find some of the country's most exciting chefs.
Many of the dishes now gracing the refined tables here originate from pre-Inca times. You can see recognisable ingredients painted on the ancient ceramics housed at the unmissable Larco Museum in Lima; while in the 17th-century Andean Baroque painting of The Last Supper in Cuzco's marvellously gaudy cathedral, Christ and the Apostles are all set to tuck into a dish of roasted guinea pig.
Between meals, we visit Cuzco's Coricancha Sun Temple, an amalgam of sacred Inca architecture overlaid with grand courtyards from the Spanish colonial era. Many of the exquisite restaurants and hotels are built within Inca walls.
At the Palacio del Inka hotel, we're served coca tea, a traditional remedy for altitude sickness, and rest our backs against the longest original Inca wall in the country.
This is the story here: a marriage of the historic and the sophisticated buzz of the new.
Back in Lima, I meet British-Peruvian chef Martin Morales, the man behind London's acclaimed restaurants Ceviche and Andina.
'We're a nation obsessed with food,' he shrugs. 'But there's real soul here, too. This (he points to transparent slivers of river trout tiratador and melting cubes of ceviche) is soul food. You can get amazing dishes from a hole in the wall on a back street.' Like everyone I meet in Peru, Morales is full of pride in his nation's culinary endeavour.
'Look,' he says as we leave El Mercado, 'there's history in every dish, the result of 7,000 years of cooking, and we're only scratching the surface.'
Expect a lot more from Peru on a plate near you soon – though the coca tea, I suspect, is unlikely ever to make it through Customs.
First published in the Daily Mail - September 2016
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