Dexter helped me all the way through my very disrupted trip. I went to Brazil on 30 Jan. Flights were cancelled, everything was worrying and stressful but Dexter looked after my return. There was never a question unanswered, emails were returned asap and he even phoned me in Brazil to avoid extra costs with my mobile. If all agents in DialAFlight are as professional, friendly, patient and reassuring as Dexter then DialAFlight is one if not the BEST company out there!
This was more of an emergency flight to get a family member back to Brazil and Donovan from the London office sorted everything out including mobility assistance and keeping us informed of the ever changing Covid restrictions and flight changes. Couldn't ask for more.
Unparalleled service! Throughout our trip, in contact with us from the beginning to the end. Thank you DialAFlight
Huge thank you to Jim for all his help and support.
Unbelievably good service and help at a very difficult time.
Lucas has delivered for us every year since 2015. Amazing guy.
I was really impressed with the service you provided to get me home as fast as possible. Especially the people on the 24/7 helpline. Calling them up and getting an answer within 20 seconds from a real person really set my mind at ease during a very stressful time. The price for rearranging was amazing too. Thank you so much!
In a time of chaos I found the quick response to my travel needs was excellent.
Harvey supported us constructively when we most needed it. I will always be grateful.
Iberia flight Santiago/Madrid/LHR for Sat 14 March cancelled three days before. Jack was on it immediately and had it sorted by 09.15 the next day onto a BA direct flight on Sun 15. Just terrific full on service and perfect delivery
As normal Gino was excellent. He always exceeds my expectations and is my go to guy to book travel
Big thank you to Roray for his help and support.
First class personal service from start to finish. Highly recommended
Very smooth journey to and from South America.
You are always my first port of call for travel support
Sebastian was an excellent agent and will definitely be using him again.
Great price and service from DialAFlight. Sally and her team always brilliant
Ted was fantastic. Couldn't ask for better service.
Everything went according to plan
Appreciated your quick response.
We are longstanding customers. This was not a simple trip to organise but the reason we keep going back is because they take care of every detail - this is how a relationship should be. We are very fussy and it is a joy to work with people like Callum and his team.
Great flights to Santiago via Paris. Well arranged and with no problems.
I was well taken care of by Ivor
Very helpful
Tony organised another great holiday, thank you
Friendly people
Nearly 25 years of booking flights, car hire, hotels and getting local advice. I fly around 6 times a year and filled my passport in 3 years so it's not just the odd flight - it's big stuff. NO complaints.
Flight delay on connection so nearly missed main flight back. Probably needed to start connecting flight earlier. Not your fault, but things in South America don’t move very quickly.
Michelle as helpful and efficient as ever.
Although Iberia aircraft was brand new their in-flight service was poor.
Peru is often considered a backpacker’s destination - after all, one of the highlights is a long hike to Machu Picchu in less-than-glamorous (but certainly scenic) conditions.
But as the country has become increasingly popular destination, trips there have been transformed - and it's possible to stay in the lap of Peruvian luxury. Following the cue of Gwyneth Paltrow, who visited recently with her children Apple and Moses, five-star options include hotels with personal butler service, restaurants with world-renowned chefs, and even (if you can really push the boat out, so to speak) private train travel. An Inca citadel in the 15th and 16th centuries, Machu Picchu wasn’t on most of the world’s radar until it was ‘discovered’ by Hiram Bingham in 1911. With its breathtaking views of the Andes and improbably-located ruins, it’s truly a sight to behold. The Sumaq Machu Picchu Hotel is one of two five-star hotels in town - it's the go-to spot for celebrity visitors such as Indian actress Aishwarya Rai and has racked up accolades for being one of the top hotels in South America. After being picked up from the town’s rail station, guests are welcomed with a pisco sour - the country’s signature drink - as well as home-made chocolate in their rooms, where they can enjoy sweeping views of the Vilcanota river and mountains.
Following a day up at the ruins, nothing is more welcome than a stint at Sumaq’s Aqlla Spa, where visitors have a range of blissful treatments from which to choose, including the signature Aqlla massage and Andean stone massage.
Though there are direct trains that take travellers to Machu Picchu all the way from Cusco, Inca Rail offers a private chartered service, the Inca Princess, from the Sacred Valley town of Ollantaytambo.
Stars to have chartered it have included Miss Paltrow, Mick Jagger, Bono, and David Guetta, as well as foreign leaders. The Inca Princess provides an entire private car with a dedicated staff of three for the 1 hour 45-minute journey.
For a $10,000 round trip, the car seats up to eight, who are welcomed on board with champagne or tea, served a gourmet meal and who watch the stunning countryside through UV-protected windows, or from the car's balcony.
Peru’s Sacred Valley is dotted with rich in Inca heritage, including villages, Ollantaytambo and Pisac, archaeological site, Moray, and ancient salt mine, Salineras de Maras.
The Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado is a Starwood resort that has earned awards for sustainability and enticed famous names such as Susan Sarandon and, most recently, Jill Biden.
Tambo del Inka’s Hawa restaurant serves organic vegetables from its own garden, and adventurous eaters can try a local delicacy, cuy - that’s guinea pig - served in a less intimidating fillet form.
The former capital of the Inca empire, Cusco can keep a visitor busy for days with its beautiful churches, convents, and temples.
The JW Marriott Convento hotel is a restored 16th-century convent which retains some original structure. Check-in under the glow of a giant 70,000-Swarovski-crystal homage to the sun god Inti, and guests are welcomed with a helpful cup of coca or mint tea, which can alleviate altitude sickness. The property - the bedrooms of which have oxygen piped in - is built atop Inca ruins, and tours highlighting its history are offered.
The Belmond Palazio Nazarenas hotel, which has had stay One Direction and, again, Miss Paltrow, is also a former convent, with fountains in the courtyards dating back to the 17th century. The rooms here are also oxygen-enhanced. A personal butler escorts guests to their rooms.
The Senzo restaurant is beside the pool and is headed by Virgilio Martinez, the chef behind Lima’s world-renowned Central restaurant.
The capital is often overlooked, but is worth a stop for scoping out the pretty Miraflores neighbourhood and partaking in the foodie scene - particularly if you can get a reservation at Central, which ranked number four on the exclusive World’s 50 Best Restaurants list last year.
The award-winning Swissotel Lima boasts a grand lobby with live music. Bedrooms have walk-in closets and cosy robes - while the spa is the last word in luxury.
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