Your calls always answered within 5 rings.
Can’t fault DialAFlight. As for TAP airlines however - not impressed and will complain to them direct
Great holiday with flights at excellent prices. Very smooth and trouble free flying. Can’t wait to book again. Top marks to Keely who always looks after us
Justin was amazing. Quick response and great communication
Cuba was friendly and great for travellers on their own. Hotel was really friendly and made lots of friends. One of the best holidays I have had for a long time
Leo was great, very attentive and flexible to my multiple requests for changes to our itinerary. The trips arranged in San Pedro de Atacama by you will be memories for life. We had a fantastic time, thank you
All good as usual
Stevi is a little gem. Always responsive, very professional and a great 'virtual' travel companion
Kitty and her team were first class
The route back ended up being a 36 hour journey. I wouldn’t recommend the route at all, but appreciate that was my decision in the end to get the rate. Support from team was excellent throughout
Really helpful in sorting out a child's meal when I was unable to do this online. I called and one of your agents was able to sort it out quickly.
We had a problem with a cancelled flight and at 2am GMT DialAFlight were there to support us, which was very impressive and reinforces our desire to always use them. Darryll was fantastic, as was Michael.
Many thanks to Ivor for his attentiveness and great service
On our return flight - overnight 13 hour leg KLM did not allocate us adjacent seats - we had to pay additional £87.00 to swap to sit together. Not your fault but also not good.
Thanks so much for all you did at very short notice.
Thank you - I will use DialAFlight again and have already recommended you to a friend.
Ones again DialAFlight did what they promised and their service is quick and very reliable.
I’m happy with everything.
The service by our travel consultant Paige was good - she showed interested in our travel plans and gave options to ensure a pleasant trip.
Had a great trip, although flights going out were a nightmare and we are looking for compensation from Air France. All organised pick ups and transfers worked very well, big thank you to Encounter Latin America!
Always friendly, helpful staff that reassure me every inch of the way. Looking forward to using your service again soon.
Everything worked like clockwork on our South American holiday. Limatours in Peru were exceptional, organisation in Argentina and Brazil was excellent. Finley was amazing. I would highly recommend DialAFlight
Very good flights in both directions. Thank you for organising a wheelchair at Gatwick and in Buenos Aires. Will fly with you again when I need a long distance ticket.
All went well - thank you very much Marco
Fabulous trip and fabulous service from staff who are a definite asset to your company. We would never go anywhere else
Liked the fact you kept in touch!
Larry was very very helpful, nothing was too much trouble for him.
Transfers were excellent
Everything worked perfectly, thank you
Ethan was fab, we had regular updates and he responded very quickly to any questions. Thank you for a fabulous trip
Thank you so much for organising a wonderful trip! The support offered by your team, and the regular updates were excellent. Definitely recommending you to friends.
When your two sons’ favourite TV programmes are Weird Creatures With Nick Baker and Austin Stevens: Most Dangerous! you have a choice: stick your fingers in your ears and pretend it isn’t happening or go with the flow.
So it was that I found myself crouched on the floor of a hotel room in Costa Rica at 2am, trying to catch a spider the size of a fried egg with a tumbler.
In my imaginary life, holidays are spent on a sun lounger. Back in the real world, I’d travelled to the depths of the Costa Rican rainforest with my sons, nine and six, to look at monkeys, caimans, frogs and, yes, spiders - although I hadn’t bargained on having to share a room with one.
Thanks to the country’s incredibly varied landscape, Costa Rica is one of the most bio-diverse countries on earth - it has rainforests, cloud forests, beaches, hot springs and volcanoes.
It’s anything but a Third World country. The streets of San Jose are clean, the people well-educated and the hotels fantastic. To get a proper sense of the place, you need to travel about, which means a lot of driving, although flying is quicker.
My sons had a wish list of animals they were dying to see. Top of the list were the monkeys and, cruising down the river in Tortuguero National Park, we watched fascinated as white-faced capuchin monkeys leapt from tree to tree over our heads.
Our first stop was the Pachira Lodge in a lagoon in the heart of Tortuguero National Park. It’s an eco lodge with its own dock, boats and guide, but there was no air conditioning or TV. Instead guests gravitated to the pool bar where there was a lovely breeze. It was very friendly and sociable.
The best time to see monkeys was early morning. We also spotted toucans, herons, caimans and even a wild otter.
Our next stop was Tabacon Resort and Spa in La Fortuna. Here you can see the active Arenal Volcano, experience hot springs, and visit Cano Negro Wildlife Park, which you do by boat. The animals were astonishing.
The hot springs are free to guests and you dip into a series of swimming pools with natural waterfalls.
On then to Manuel Antonio on the coast and the Arenas Del Mar Hotel. Here we had a hot tub overlooking a pretty cove, a super-comfortable bed and flat-screen TV. My eco conscience was clear as it is sustainable - even the shampoo is biodegradable.
The boys loved it because it was in the middle of a forest, which meant easy access to more wildlife. It is also useful for visiting the Manuel Antonio National Park where we saw more monkeys, lizards, crabs and very lazy sloths doing nothing but clinging to branches.
The highlight was when a wild deer stepped out of the forest and walked alongside my eldest son. He will never forget it. If you are going to the park at Manuel Antonio, take a swimsuit, because there is a lovely beach. It is sheltered, so ideal for children, and we had a great afternoon playing in the water and collecting hermit crabs.
Our final stop was the Paradisus Playa Conchal Hotel. The Paradisus is all-inclusive with jaw-dropping pool, bars and restaurants and lots of activities.
The best bit, as far as the boys were concerned, was the possibility of having a Playstation, X-Box or Wii installed in your room.
Still, on the flight home, I asked them what their favourite part of the holiday was.
I expected them to say the X-Box, but they didn't. The highlight for them was the Pachira Lodge, with the monkeys hopping about on the roofs. Seeing wildlife on TV is all very well, but when you see it for real, it beats the pants off any computer game.
First published in the Mail Online - February 2015
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements