Your calls always answered within 5 rings.
As usual, great service
The return flight from Doha was akin to being in a zoo
EvaAir flight was extremely cold. Complained to no avail .
Roy and his team gave us a first class service as always
Big thank you to Lily who arranged our trip to Phuket this year. She has been amazing and have already booked our holiday for 2026 with her.
Thank you for your help. Looking forward to the next booking
We have had the best holiday. Luke couldn’t have chosen better - location and hotels were first class. I couldn’t be happier with the service
Exceeded all expectations ... best holiday ever. Thank you Sam Nott
All good. Thanks
Once again you sorted out our flights, to perfection. Thank you
Quality service
Always helpful and accessible ... friendly and efficient staff providing great value and support. Thank you once again.
Faultless service
Dominic was yet again - the best
Mason has done me proud again. Many thanks
Amazing service and understanding. Jed is a top guy and very helpful.
Booking of travel and use of app was good.
I have been using DialAFlight for many years and I will continue to do so - excellent service. Thank you Dexter and the team
Keep up your excellent work and keep competitive as possible
Excellent customer service - even had a call from the agent wishing us a great holiday
Will definitey use Damien for all future bookings
Thank you Harry for your usual super efficient service. I am so grateful that you sort out all my flights - I’m a bit of an internet dinosaur, so to have your personal help is invaluable.
Friendly professional and informed. I would definitely recommend DialAFlight
As ever, Darryl was superb at finding and securing a complicated timetable of flights for a number of passengers with good airlines for a good price. We will always book through him.
All just fantastic.
Thanks Jake for all your help. Had a great time
Cody as always delivered. He takes the time to understand what we want from a holiday and what we want to see. He then builds us a unique package. We have booked with him for over 14 years and has never let us down.
Outstanding all round!
All went well with no problems
Jim, you and your team were everything I could have wished for. My 10 round the world flights were well documented and together with your 24/7 team made this such an easy journey
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
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