The only complaint I have is with BA the flight to Cape Town was 2 hours late, in flight films not working properly and very poor service on board and coming back they ran out of cooked breakfast so not impressed. DialAFlight as usual delivered a high quality service so many thanks.
The service from DialAFlight was superb as usual, however KLM let us down badly by cancelling our first flight 40 mins before takeoff, which meant we missed our connecting flight to SA and had to be re-booked on a different airline.
Only suggestion is that next we fly to Cape Town we'll go direct rather than transfer through Jo'Burg as Virgin out of LHR was delayed on take off by an hour because of de-icing. And with the delays at Jo'Burg immigration it was very tight to catch the connecting flight!
All promptly and professionally handled as usual. No hitches and I left knowing that every last detail had been sorted for me.
Our requests and needs were promptly addressed and met. Thank you Marshall.
Great service with excellent after sales personal service.
Used you three times now.
Courteous and helpful throughout. Will use them again.
Really helpful staff and clear paperwork
Reid was creative in finding the flight and responded quickly when asked about a change. Overall excellent work.
I requested several different quotes for different places as I changed my mind on a destination. Each request was provided in a most helpful, courteous, and complete manner. Full marks!
Britz car rentals are the only company to have their large logo on the side of vehicles in SA. This advertises that you are a tourist and attracts people like bees to a honeypot. The service was excellent but something to be aware of.
Debbie you’ve done it yet again, thank you
Thank you so much again for a terrific experience. Sophie, Helen and Tyler for all of their constant professionalism, kindness and care. Love you guys.
Hadn’t thought of using an airline from Gatwick. Your suggestion to use Thomas Cook was great. Comfortable seats with reasonable space and well trained staff. A very good recommendation, thank you for your help.
Compliments to Edward for his helpfulness in what could have been an awkward glitch in our arrangements.
All communication and customer services were excellent, will definitely use again.
Liked the personal touch and excellent customer service, thanks
As ever, everything that was promised and more. Thank you Scott for always going the extra mile!
Elliot was always ready to answer questions and again achieved a wonderful trip for us.
Excellent service throughout, sales team most conscientious. Would recommend DialAFlight to anyone wishing to travel.
Fantastic service, nothing was too much trouble, would definitely use again. Thank you
Nicole Luong was just great in helping me find the best deal, Her customer service is excellent and goes the extra mile to ensure all arrangements are in place.
Best holiday ever! Ronnie helped us choose some amazing hotels in different locations and was very knowledgeable about all locations - thanks again Ronnie this was definitely a once in a lifetime holiday
Very pleased with the hotels you recommended. No problems with the travelling arrangements. Pity BA is not up to standard of other airlines..
Teddy was great ! will contact him for the next trip
Thanks again Jerry for excellent service
Great service made everything smooth and easy, always available if needed, great customer service, would definatly use again for our next trip to South Africa!
Always used DialAFlight... for 15 years. Will Continue to use
Even got a call a few days before our holiday to confirm everything. Lovely staff and just that extra touch. Would definitely use again. Wonderful holiday. Thank you
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