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Highest satisfaction rating of any UK travel company. 98% of 5708 reviews say 'EXCELLENT'
Highest satisfaction rating of any UK travel company. 98% of 5708 reviews say 'EXCELLENT'
The only complaint I have is with BA the flight to Cape Town was 2 hours late, in flight films not working properly and very poor service on board and coming back they ran out of cooked breakfast so not impressed. DialAFlight as usual delivered a high quality service so many thanks.
The service from DialAFlight was superb as usual, however KLM let us down badly by cancelling our first flight 40 mins before takeoff, which meant we missed our connecting flight to SA and had to be re-booked on a different airline.
Only suggestion is that next we fly to Cape Town we'll go direct rather than transfer through Jo'Burg as Virgin out of LHR was delayed on take off by an hour because of de-icing. And with the delays at Jo'Burg immigration it was very tight to catch the connecting flight!
All promptly and professionally handled as usual. No hitches and I left knowing that every last detail had been sorted for me.
Our requests and needs were promptly addressed and met. Thank you Marshall.
Great service with excellent after sales personal service.
Used you three times now.
Courteous and helpful throughout. Will use them again.
Really helpful staff and clear paperwork
Reid was creative in finding the flight and responded quickly when asked about a change. Overall excellent work.
I requested several different quotes for different places as I changed my mind on a destination. Each request was provided in a most helpful, courteous, and complete manner. Full marks!
Britz car rentals are the only company to have their large logo on the side of vehicles in SA. This advertises that you are a tourist and attracts people like bees to a honeypot. The service was excellent but something to be aware of.
Debbie you’ve done it yet again, thank you
Thank you so much again for a terrific experience. Sophie, Helen and Tyler for all of their constant professionalism, kindness and care. Love you guys.
Hadn’t thought of using an airline from Gatwick. Your suggestion to use Thomas Cook was great. Comfortable seats with reasonable space and well trained staff. A very good recommendation, thank you for your help.
Compliments to Edward for his helpfulness in what could have been an awkward glitch in our arrangements.
All communication and customer services were excellent, will definitely use again.
Liked the personal touch and excellent customer service, thanks
As ever, everything that was promised and more. Thank you Scott for always going the extra mile!
Elliot was always ready to answer questions and again achieved a wonderful trip for us.
Excellent service throughout, sales team most conscientious. Would recommend DialAFlight to anyone wishing to travel.
Fantastic service, nothing was too much trouble, would definitely use again. Thank you
Nicole Luong was just great in helping me find the best deal, Her customer service is excellent and goes the extra mile to ensure all arrangements are in place.
Best holiday ever! Ronnie helped us choose some amazing hotels in different locations and was very knowledgeable about all locations - thanks again Ronnie this was definitely a once in a lifetime holiday
Very pleased with the hotels you recommended. No problems with the travelling arrangements. Pity BA is not up to standard of other airlines..
Teddy was great ! will contact him for the next trip
Thanks again Jerry for excellent service
Great service made everything smooth and easy, always available if needed, great customer service, would definatly use again for our next trip to South Africa!
Always used DialAFlight... for 15 years. Will Continue to use
Even got a call a few days before our holiday to confirm everything. Lovely staff and just that extra touch. Would definitely use again. Wonderful holiday. Thank you
Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.
Airport Lounges fr £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Curious tourist, culture vulture or sporting addict? Wherever you are in the world we can help you get the most from your trip with sightseeing suggestions, city tours and a variety of leisure activities.
Book in advance through your travel manager and not only will you save an average of 10% over booking locally but you won’t risk missing out if a particularly activity or tour is oversubscribed.
With or without a guide, tours offer a unique insight
Take an escorted small group tour if you really want to find the essence of a country, from a local guide.
Take the open road for a freewheeling self-drive tour - a fantastic way to explore a country at your own pace.
Cruise holidays have come of age allowing you to visit several countries and see amazing places, all on one go.
Bespoke private tours offer you freedom and flexibility without the stress of arranging everything yourself.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients.
We’ll maintain your preferred airline loyalty programmes
and you’ll have 24/7 support wherever you are in the world.
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