Your calls always answered within 5 rings.
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Fantastic personal experience
Eve Emmott did a wonderful job organising our holiday. She was very knowledgeable about different destinations and we had the most wonderful time - thank you so much.
Will book with you again
Noah is a brilliant agent!
A wonderful service and Roger looked after us so well. BA assistance was magical with no queuing and perfect for my elderly mother. It also worked well in Cape Town. I shall definitely be using you again and recommending you to friends.
Everything worked out as planned. Great 5 star service.
As usual, everything went to plan, thank you.
Stress free, confidence - giving. Great personal service, very efficient and knowledgeable. Bill Naylor and his team go beyond the call of duty.
Nick was exceptional as always and it was a smooth trip for my 91-year-old father across two continents!
Made booking and organising a trip so easy - thankyou!
Great service as usual
I have already recommended Michelle at DialAFlight to a few friends and in the future will be my first choice
All the travelling went as planned. Many thanks.
All queries dealt with immediately and could not wish for a better service. We will be using you again later in the year.
Very professional and helpful choosing the best flight as customer requests
The whole process was stress free
Russell was unbelievably helpful and we're very grateful for his help over our trip to S. Africa.
Absolutely brilliant holiday - all went very smoothly - I will use you guys again
Brilliant as usual! Helen and team are the best!
Great support from Owen throughout.
Brilliant. Great recommendations and caring efficient service once again. 10/10
Cameron and team did a truly brilliant job. Just great to hand our dream itinerary to true professionals and then just get on with enjoying our offbeat holiday in South Africa.
Everything worked perfectly. Eve at DialAFlight was very attentive and helpful. I would always recommend her, plus everyone else I have spoken to in the company.
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Raj always does an outstanding 'customer focused’ job.
My experience with Kelly was excellent. Advising, supporting all the way until the end of the trip. I felt safe and enjoyed my special trip with my daughters. Thank you so much and I hope we will have other wonderful trips to plan together in the near future
Excellent support from Justin
DialAFlight were brilliant but I cannot say the same for British Airways who were awful. On the trip out from Manchester - Heathrow -Cape Town (premium economy) they ran out of choices and offered us Gnocchi. The stewardesses were obviously in training and were quite useless. They ran out of choices for us at breakfast too. On the return journey we went to check in at Cape Town and were told the plane had been overbooked and they didn't have any seats left but they would ring London but we may have to fly the following day. After half an hour wait we were told we did have seats, one in premium and one in economy. The World's Favourite Airline? I don't bloody well think so. We will never fly British Airways again but stuck to KLM or Air France in future.
Yet again Larry pulled out all the stops and arranged our trip to South Africa at short notice
An 11-hour overnight flight from Heathrow finds you blinking into the sunrise of another clear blue Cape Town morning. We had come to sample the sauvignon, sip the shiraz, marvel at the malbec, and also savour the world-class cuisine. But why, you may ask, travel to the southern hemisphere to experience what we have right here on our European doorstep? You obviously haven’t been to South Africa.
This pilgrimage to the wine-taster’s paradise of Franschhoek began not with an aperitif - say a Graham Beck Game Reserve chenin blanc - but with an appetising few days in Cape Town to acclimatise.
Our hotel, the Cape Grace, sits like a luxury liner alongside the lively marina. It’s in a fantastic location, with the harbour flanked by the flat-topped Table Mountain.
From here, you can take a tourist bus ride around the city, a cable-car trip to the top of Table Mountain, and then shop until you drop when you return to the Waterfront area.
At the Baia restaurant, we feasted on seafood bisque, lobster and langoustine - and were then presented with a bill as cheap as chips.
If you are looking for something more sedate, the colonial grandeur of Mount Nelson is the place to take afternoon tea. However, if I could eat only one meal on the Cape it would be at The Pot Luck Club, the hottest restaurant in town.
After our stay in Cape Town, we drove past skyscrapers, high-priced apartment blocks and the sobering miles upon miles of poverty stricken townships before breaking into open countryside and climbing through the Helshoogte Pass, with its amazing panoramic mountain views.
Just 90 minutes later we were in a different country - think Tuscany comes to Cumbria, with some Dutch gable architecture thrown in for good measure.
In fact, it was the Huguenots who brought their distillery skills to this verdant triangle of South Africa. Hotel and villa operator Relais & Chateaux has now captured a corner of Franschhoek and discreetly created the Provencal-style retreat of Le Quartier Francais - so discreetly, in fact, that we drove past without noticing it.
In the spirit of, say, a complex table wine, the hotel opened up with a series of delicious surprises. An opal-shaped pool, a tranquil hidden garden, a lavender-lined walkway, the inner sanctum of The Tasting Room restaurant, and stylish glass-walled conservatory, all set within the charm of a Victorian village square and leading out towards the colourful Franschhoek Main Street. For the connoisseur there is a glorious menu of wine estates to visit in this area, with restaurants and tastings on tap.
La Petite Ferme sits up at the back of Franschhoek and has spectacular mountain views and a mouth-watering lunch menu. Delaire Graff is a gem of a wine estate, where you can view the oak-barrelled seasoning process, or visit its famous art collection, including Tretchikoff’s Chinese Girl (it’s said to be the most reproduced painting in the world), and a diamond showroom on which the Graff fortune is built.
We opted for the hop-on, hop-off Franschhoek tram tour of the vineyards, along with a boisterous party who got ever squiffier as we rum-bled from one distinguished estate to the next.
The history of Franschhoek stretches back more than 300 years to when persecuted Protestants from France fled to the Netherlands only to be persecuted there too. From the Netherlands, they were transported as refugees to the South African Cape.
Nine of those Huguenot families settled in Franschhoek and transformed the wilderness into one of the most beautiful wine valleys in the world. It’s a pleasure to drive in South Africa - and on the left too. But the open-sided tram left us free to really enjoy the exceptional wines on offer.
There was Mont Rochelle’s chardonnay, fermented in a butterscotch-flavoured barrel, La Couronne’s plummy malbec which we partnered with a local cheese platter, and my favourite, Moreson’s In My Bed cabernet sauvignon merlot.
Moreson’s has a brilliant collection of wines, wittily named around the good-natured naughtiness of their Weimaraner dog. Rather tipsily, we left the tram party to the strains of Chicago’s If You Leave Me Now, as the rest of the travellers continued the journey.
We needed all our concentration for the task ahead: a night in The Tasting Room at Le Quartier Francais. There are restaurants around the world that are worth making a pilgrimage to - and this is certainly one of them. Award-winning chef Margot Janse weaves her magic in the kitchen, combining earthy African and sophisticated French to create some audacious flavour combinations.
Janse once considered a career in the theatre - and each of the eight courses, accompanied by a different wine, was drama on a plate. There was texture, humour, sex appeal and surprises with every mouthful. The Eastern Cape marron crayfish, Cape gooseberry and lemon verbena was like leaping into the freezing Atlantic - so tinglingly exhilarating I nearly had to go change into my swimwear to eat it.
We finished our trip on the coast at the glamorous Twelve Apostles Hotel and Spa in Camps Bay, but not before sweeping up some booty from Ebony, the Cape’s equivalent of the Conran Shop.
Dropping down into the foothills of Table Mountain to the unabashed luxury of Twelve Apostles was like being greeted with a glass of Klein Constantia Vin de Constance - a silky, rich dessert wine much loved by Napoleon.
But there was one more thing left to do before we returned to Britain. Well aware that we had the good fortune to taste the best that South Africa had to offer, we took the sobering trip out to Robben Island, where the country’s former president Nelson Mandela was imprisoned for more than 27 years.
To be privileged enough to come here and not pay homage to one of the most inspiring figures of our time - or any time - would be missing the point of South Africa today.
First published in the Mail on Sunday - January 2015
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