Your calls always answered within 5 rings.
Both the initial service and any follow-up requirements were carried out very professionally. Thank you, Stevi.
Europecar, a nightmare on the past 2 occasions I have used. Had to wait 90 minutes to get the hire car. And then a six hour round trip to take the car back. Once again we had to wait in a queue to get the car exchanged. Poor service. Staff very unhelpful.
Roy, as usual, was the best!
A good professional job, thanks. Definitely use you again
The booking at the Thistle Hotel at Terminal 5 was a disaster. We would have been much better to have been booked in the hotel at Terminal 4
Excellent service
As usual the advice, recommendations, flight seats and hotels recommended by Ash were spot on.
Fantastic delivery from Darryll who undertook research, reinforced the special occasion with all the accommodation and ensured the holiday was one to remember.
Very helpful and caring for individual travel arrangements.
Tell BA that their on board equipment is very much sub par. The USB sockets in all the points in our row were not working. The movie options were antiquated and mostly for Indian taste and the food, although edible, was badly prepared on the flight back from Cape Town.
Great service - everything went as planned
We do all our bookings to Cape Town through Stuart. He is fantastic.
Great itinerary and enjoyed it all. It would have been helpful to have had a breakdown of the costs as the Bay Hotel seemed overpriced and I wouldn't want to stay there again. Many thanks to Roy for his help.
It was a wonderful trip - beautifully planned and everything ran like clockwork. Thank you.
Russell and his team are excellent. Fabulous service and always quick to respond to any queries.
The help from Olivia was excellent as always. The choice of hotel was ideal for our short break
Great communication as always and excellent advice and planning!
Elliott Webb has been great from start to finish. Always responsive and has helped us pull together an absolutely incredible trip yet again! Thank you!
When I had questions someone was there quickly at the end of an email to sort it.
A fabulous trip, everything went smoothly, couldn’t wish for more! An excellent job thank you Wayne
Great service from start to finish and was always on hand to answer questions
Thank you to Leah. She always got back to me and was a great help in dealing with my various questions.
Enterprise were terrific. We had accidentally booked a manual car and not noticed. They changed it for an automatic model at no charge. On the return day we noticed a low down crack in the windscreen (we had taken their windscreen and tyre insurance). We told the agent who quickly got us to deal with the paperwork and then drove us up to the terminal. Yes the car was not the newest and showed signs of previous damage but the staff were absolutely first class.
Grant Pattinson is an exceptional travel consultant with a wealth of knowledge. His professionalism and personality are a rarity these days.
Transfer at Johannesburg on the way home could have been a problem due to queues, but we were OK.
Dexter was absolutely amazing and kept in touch from beginning to end. Everything about our holiday was planned to perfection so thank and would definitely book with you again.
Seamless travel, excellent accommodation and any help required at the end of a phone or email. Five star service as always.
Great service thanks
Takeme2africa did internal transfers from Cape Town but they should have provided an envelope on arrival with collection times for all components of our trip. I had to get Grootbos to phone them to arrange collection times!
Dylan was very helpful and we loved his suggestion of the Commodore Hotel in Cape Town. Excellent
An 11-hour overnight flight from Heathrow finds you blinking into the sunrise of another clear blue Cape Town morning. We had come to sample the sauvignon, sip the shiraz, marvel at the malbec, and also savour the world-class cuisine. But why, you may ask, travel to the southern hemisphere to experience what we have right here on our European doorstep? You obviously haven’t been to South Africa.
This pilgrimage to the wine-taster’s paradise of Franschhoek began not with an aperitif - say a Graham Beck Game Reserve chenin blanc - but with an appetising few days in Cape Town to acclimatise.
Our hotel, the Cape Grace, sits like a luxury liner alongside the lively marina. It’s in a fantastic location, with the harbour flanked by the flat-topped Table Mountain.
From here, you can take a tourist bus ride around the city, a cable-car trip to the top of Table Mountain, and then shop until you drop when you return to the Waterfront area.
At the Baia restaurant, we feasted on seafood bisque, lobster and langoustine - and were then presented with a bill as cheap as chips.
If you are looking for something more sedate, the colonial grandeur of Mount Nelson is the place to take afternoon tea. However, if I could eat only one meal on the Cape it would be at The Pot Luck Club, the hottest restaurant in town.
After our stay in Cape Town, we drove past skyscrapers, high-priced apartment blocks and the sobering miles upon miles of poverty stricken townships before breaking into open countryside and climbing through the Helshoogte Pass, with its amazing panoramic mountain views.
Just 90 minutes later we were in a different country - think Tuscany comes to Cumbria, with some Dutch gable architecture thrown in for good measure.
In fact, it was the Huguenots who brought their distillery skills to this verdant triangle of South Africa. Hotel and villa operator Relais & Chateaux has now captured a corner of Franschhoek and discreetly created the Provencal-style retreat of Le Quartier Francais - so discreetly, in fact, that we drove past without noticing it.
In the spirit of, say, a complex table wine, the hotel opened up with a series of delicious surprises. An opal-shaped pool, a tranquil hidden garden, a lavender-lined walkway, the inner sanctum of The Tasting Room restaurant, and stylish glass-walled conservatory, all set within the charm of a Victorian village square and leading out towards the colourful Franschhoek Main Street. For the connoisseur there is a glorious menu of wine estates to visit in this area, with restaurants and tastings on tap.
La Petite Ferme sits up at the back of Franschhoek and has spectacular mountain views and a mouth-watering lunch menu. Delaire Graff is a gem of a wine estate, where you can view the oak-barrelled seasoning process, or visit its famous art collection, including Tretchikoff’s Chinese Girl (it’s said to be the most reproduced painting in the world), and a diamond showroom on which the Graff fortune is built.
We opted for the hop-on, hop-off Franschhoek tram tour of the vineyards, along with a boisterous party who got ever squiffier as we rum-bled from one distinguished estate to the next.
The history of Franschhoek stretches back more than 300 years to when persecuted Protestants from France fled to the Netherlands only to be persecuted there too. From the Netherlands, they were transported as refugees to the South African Cape.
Nine of those Huguenot families settled in Franschhoek and transformed the wilderness into one of the most beautiful wine valleys in the world. It’s a pleasure to drive in South Africa - and on the left too. But the open-sided tram left us free to really enjoy the exceptional wines on offer.
There was Mont Rochelle’s chardonnay, fermented in a butterscotch-flavoured barrel, La Couronne’s plummy malbec which we partnered with a local cheese platter, and my favourite, Moreson’s In My Bed cabernet sauvignon merlot.
Moreson’s has a brilliant collection of wines, wittily named around the good-natured naughtiness of their Weimaraner dog. Rather tipsily, we left the tram party to the strains of Chicago’s If You Leave Me Now, as the rest of the travellers continued the journey.
We needed all our concentration for the task ahead: a night in The Tasting Room at Le Quartier Francais. There are restaurants around the world that are worth making a pilgrimage to - and this is certainly one of them. Award-winning chef Margot Janse weaves her magic in the kitchen, combining earthy African and sophisticated French to create some audacious flavour combinations.
Janse once considered a career in the theatre - and each of the eight courses, accompanied by a different wine, was drama on a plate. There was texture, humour, sex appeal and surprises with every mouthful. The Eastern Cape marron crayfish, Cape gooseberry and lemon verbena was like leaping into the freezing Atlantic - so tinglingly exhilarating I nearly had to go change into my swimwear to eat it.
We finished our trip on the coast at the glamorous Twelve Apostles Hotel and Spa in Camps Bay, but not before sweeping up some booty from Ebony, the Cape’s equivalent of the Conran Shop.
Dropping down into the foothills of Table Mountain to the unabashed luxury of Twelve Apostles was like being greeted with a glass of Klein Constantia Vin de Constance - a silky, rich dessert wine much loved by Napoleon.
But there was one more thing left to do before we returned to Britain. Well aware that we had the good fortune to taste the best that South Africa had to offer, we took the sobering trip out to Robben Island, where the country’s former president Nelson Mandela was imprisoned for more than 27 years.
To be privileged enough to come here and not pay homage to one of the most inspiring figures of our time - or any time - would be missing the point of South Africa today.
First published in the Mail on Sunday - January 2015
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