Your calls always answered within 5 rings.
Virgin Atlantic was terrible. DialAFlight said they were a good airline. but I don't agree. We paid a high price and expected a MUCH BETTER service. Worst flight to South Africa ever in my 35 years of travelling back and forth
Perfectly satisfied. Thank you
Great holiday arranged by Christian. All went smoothly apart from British Airways cancelling our connecting flight home! Thanks to all the team.
Nicholas was very helpful and kept me informed. Especially following the complications when the flight was changed.
Our second time with DialAFlight. We very much appreciated the call from Jack to confirm that we had everything we needed for the trip. Reassuring to know that there was help if we needed whilst away.
All good apart from one issue with a pick up which I got sorted
Great service from Orlando. Very best ..
Kenny ensured a first class experience
A dream journey with Ethiopian!
Rental cars do not come with GPS so you need to attach your mobile phone to the vehicle via a cable with a usb attachment. This will not work with short cables so its advisable to take a long cable to enable the GPS data from your mobile phone to function correctly.
Excellent as ever. Virgin Atlantic rather ordinary, they don't 'spoil' you at all.
All good, thank you!
Just you being there is a great comfort
Everything went well, as planned.
Superb care and attention from Dominic - as ever - in booking my recent flights to and from Cape Town, with a last minute edit on the route due to the Middle East crisis.
As you have done in the past everything went smoothly, from Sally to Annabelle ... thank you.
Very good service! We will be back
DialAFlight never fail to deliver and the service is fantastic. Liam and his team have done another great job.
As always excellent service from Saf and his team. A complete pleasure every year when we contact DialAFlight. Flights and car hire all worked out perfectly.
Niall is amazing. The best. Thank you.
Good to have Joe, Nick and Lee at hand to help us when our flight from Cape Town to London was cancelled with 2 days notice!
DialAFlight put together an itinerary for a trip to South Africa and we had a wonderful experience. Cody and his team are always available to assist and the communication both before and throughout the trip was excellent, including the DialAFlight app.
Perfect as usual.
Everything went extremely well - so good to know you would be there for us if it hadn't!
One small hitch with car hire but that seems to be the norm with all of them. Otherwise an amazing holiday. I have already passed on Dexter's number to 6 people we met out there - he is amazing always.
Warn passengers, especially heavy men , that the new slimline seats Virgin Atlantic have installed on some planes have virtually no padding. After a couple of hours it was excruciatingly painful. I had to resort to sitting on my sleeping cushion to give a modicum of relief.
Damian is marvellous. We needed to change flights, and he sorted it all brilliantly!
Excellent service again with Dominic
Need to get window seats for next year ...
Everything went very well and we would highly recommend using Norse Atlantic Airlines as the flights, staff and onboard meals could not be faulted.
An 11-hour overnight flight from Heathrow finds you blinking into the sunrise of another clear blue Cape Town morning. We had come to sample the sauvignon, sip the shiraz, marvel at the malbec, and also savour the world-class cuisine. But why, you may ask, travel to the southern hemisphere to experience what we have right here on our European doorstep? You obviously haven’t been to South Africa.
This pilgrimage to the wine-taster’s paradise of Franschhoek began not with an aperitif - say a Graham Beck Game Reserve chenin blanc - but with an appetising few days in Cape Town to acclimatise.
Our hotel, the Cape Grace, sits like a luxury liner alongside the lively marina. It’s in a fantastic location, with the harbour flanked by the flat-topped Table Mountain.
From here, you can take a tourist bus ride around the city, a cable-car trip to the top of Table Mountain, and then shop until you drop when you return to the Waterfront area.
At the Baia restaurant, we feasted on seafood bisque, lobster and langoustine - and were then presented with a bill as cheap as chips.
If you are looking for something more sedate, the colonial grandeur of Mount Nelson is the place to take afternoon tea. However, if I could eat only one meal on the Cape it would be at The Pot Luck Club, the hottest restaurant in town.
After our stay in Cape Town, we drove past skyscrapers, high-priced apartment blocks and the sobering miles upon miles of poverty stricken townships before breaking into open countryside and climbing through the Helshoogte Pass, with its amazing panoramic mountain views.
Just 90 minutes later we were in a different country - think Tuscany comes to Cumbria, with some Dutch gable architecture thrown in for good measure.
In fact, it was the Huguenots who brought their distillery skills to this verdant triangle of South Africa. Hotel and villa operator Relais & Chateaux has now captured a corner of Franschhoek and discreetly created the Provencal-style retreat of Le Quartier Francais - so discreetly, in fact, that we drove past without noticing it.
In the spirit of, say, a complex table wine, the hotel opened up with a series of delicious surprises. An opal-shaped pool, a tranquil hidden garden, a lavender-lined walkway, the inner sanctum of The Tasting Room restaurant, and stylish glass-walled conservatory, all set within the charm of a Victorian village square and leading out towards the colourful Franschhoek Main Street. For the connoisseur there is a glorious menu of wine estates to visit in this area, with restaurants and tastings on tap.
La Petite Ferme sits up at the back of Franschhoek and has spectacular mountain views and a mouth-watering lunch menu. Delaire Graff is a gem of a wine estate, where you can view the oak-barrelled seasoning process, or visit its famous art collection, including Tretchikoff’s Chinese Girl (it’s said to be the most reproduced painting in the world), and a diamond showroom on which the Graff fortune is built.
We opted for the hop-on, hop-off Franschhoek tram tour of the vineyards, along with a boisterous party who got ever squiffier as we rum-bled from one distinguished estate to the next.
The history of Franschhoek stretches back more than 300 years to when persecuted Protestants from France fled to the Netherlands only to be persecuted there too. From the Netherlands, they were transported as refugees to the South African Cape.
Nine of those Huguenot families settled in Franschhoek and transformed the wilderness into one of the most beautiful wine valleys in the world. It’s a pleasure to drive in South Africa - and on the left too. But the open-sided tram left us free to really enjoy the exceptional wines on offer.
There was Mont Rochelle’s chardonnay, fermented in a butterscotch-flavoured barrel, La Couronne’s plummy malbec which we partnered with a local cheese platter, and my favourite, Moreson’s In My Bed cabernet sauvignon merlot.
Moreson’s has a brilliant collection of wines, wittily named around the good-natured naughtiness of their Weimaraner dog. Rather tipsily, we left the tram party to the strains of Chicago’s If You Leave Me Now, as the rest of the travellers continued the journey.
We needed all our concentration for the task ahead: a night in The Tasting Room at Le Quartier Francais. There are restaurants around the world that are worth making a pilgrimage to - and this is certainly one of them. Award-winning chef Margot Janse weaves her magic in the kitchen, combining earthy African and sophisticated French to create some audacious flavour combinations.
Janse once considered a career in the theatre - and each of the eight courses, accompanied by a different wine, was drama on a plate. There was texture, humour, sex appeal and surprises with every mouthful. The Eastern Cape marron crayfish, Cape gooseberry and lemon verbena was like leaping into the freezing Atlantic - so tinglingly exhilarating I nearly had to go change into my swimwear to eat it.
We finished our trip on the coast at the glamorous Twelve Apostles Hotel and Spa in Camps Bay, but not before sweeping up some booty from Ebony, the Cape’s equivalent of the Conran Shop.
Dropping down into the foothills of Table Mountain to the unabashed luxury of Twelve Apostles was like being greeted with a glass of Klein Constantia Vin de Constance - a silky, rich dessert wine much loved by Napoleon.
But there was one more thing left to do before we returned to Britain. Well aware that we had the good fortune to taste the best that South Africa had to offer, we took the sobering trip out to Robben Island, where the country’s former president Nelson Mandela was imprisoned for more than 27 years.
To be privileged enough to come here and not pay homage to one of the most inspiring figures of our time - or any time - would be missing the point of South Africa today.
First published in the Mail on Sunday - January 2015
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