Your calls always answered within 5 rings.
Great support and assistance when needed
KLM were the airline recommended and they were first class. Thank you DialAFlight. Yet again you are just a phone call away from a great holiday
Flights all went to plan as usual - many thanks to Julie and her team
Both the initial service and any follow-up requirements were carried out very professionally. Thank you, Stevi.
Only disappointment was the car from Avis, a VW Polo. The car was badly marked and the tyre tread dangerously low.
Europecar, a nightmare on the past 2 occasions I have used. Had to wait 90 minutes to get the hire car. And then a six hour round trip to take the car back. Once again we had to wait in a queue to get the car exchanged. Poor service. Staff very unhelpful.
Virgin was not good. I was given a glass of wine but it was poor quality.
Roy, as usual, was the best!
A good professional job, thanks. Definitely use you again
The booking at the Thistle Hotel at Terminal 5 was a disaster. We would have been much better to have been booked in the hotel at Terminal 4
Excellent service
As usual the advice, recommendations, flight seats and hotels recommended by Ash were spot on.
Fantastic delivery from Darryll who undertook research, reinforced the special occasion with all the accommodation and ensured the holiday was one to remember.
Very helpful and caring for individual travel arrangements.
Tell BA that their on board equipment is very much sub par. The USB sockets in all the points in our row were not working. The movie options were antiquated and mostly for Indian taste and the food, although edible, was badly prepared on the flight back from Cape Town.
Great service - everything went as planned
We do all our bookings to Cape Town through Stuart. He is fantastic.
Great itinerary and enjoyed it all. It would have been helpful to have had a breakdown of the costs as the Bay Hotel seemed overpriced and I wouldn't want to stay there again. Many thanks to Roy for his help.
It was a wonderful trip - beautifully planned and everything ran like clockwork. Thank you.
Russell and his team are excellent. Fabulous service and always quick to respond to any queries.
The help from Olivia was excellent as always. The choice of hotel was ideal for our short break
Great communication as always and excellent advice and planning!
Elliott Webb has been great from start to finish. Always responsive and has helped us pull together an absolutely incredible trip yet again! Thank you!
When I had questions someone was there quickly at the end of an email to sort it.
A fabulous trip, everything went smoothly, couldn’t wish for more! An excellent job thank you Wayne
Great service from start to finish and was always on hand to answer questions
Thank you to Leah. She always got back to me and was a great help in dealing with my various questions.
Enterprise were terrific. We had accidentally booked a manual car and not noticed. They changed it for an automatic model at no charge. On the return day we noticed a low down crack in the windscreen (we had taken their windscreen and tyre insurance). We told the agent who quickly got us to deal with the paperwork and then drove us up to the terminal. Yes the car was not the newest and showed signs of previous damage but the staff were absolutely first class.
Grant Pattinson is an exceptional travel consultant with a wealth of knowledge. His professionalism and personality are a rarity these days.
Transfer at Johannesburg on the way home could have been a problem due to queues, but we were OK.
When it comes to good looks, Cape Town would win the sash in any beauty parade - a city lapped by pristine waters, festooned with fynbos flowers and with the mighty Table Mountain kissing the clouds at its centre.
Over the past few years, the eclectic city has been cementing its pull with world class galleries, design-led hotels and boutique wineries leading the charge.
Add to that the relaunch of direct flight routes from London and South Africa's hippest city makes an irresistible prospect for a break. Here's how to explore it.
There's something odd in the water. Below my kayak, fronds of kelp sway balletically, the sun beats down on my hat and a few yards in front of my little vessel, what looks like an upended tree breaches the ocean's surface.
It moves, slowly, then flops over on to its side, so I can see that it is, in fact, a ginormous seal. I scull forwards for a better look. He opens one eye and appraises me idly, before returning to his very important pursuit of relaxation.
I'm on the mirrored waters of Granger Bay, taking in the sights of Cape Town from the ocean with Atlantic Outlook Adventures.
We've already spotted penguins, dolphins and belly-flopping sunfish, and looking back to land I can see the city's iconic Table Mountain centrepiece rising above it all.
If you swap your flip flops for trainers, you could climb one of the many trails that snake up the mountain. Or perhaps take the leisurely cable car to the top, from £10 one way, to look down on this bay and its picturesque surroundings - including the ferry making its way to famous Robben Island, where Nelson Mandela was imprisoned for the best part of two decades; the glittering Atlantic Ocean; and the winding coastline of the Cape pummelled by frothy surf.
Luckily, though, you don't need to break a sweat to get your culture fix in Cape Town.
From the bohemian Long Street to the surfboards and seafood restaurants of high-end Camps Bay, there's an undeniable energy that hums through its streets.
And that's no more present than at the V&A Waterfront - a cool cultural hub surrounding the quay where restaurants, boutiques and bars lure in locals and tourists alike.
Here, the Watershed craft and design market is an easy place to while away an afternoon, with more than 150 stalls showcasing wares from local creatives, from forward-thinking beauty brands to homespun chocolatiers and biltong makers.
Those seeking even more under-the-radar shopping should head to the vibrant enclave of Bo-Kaap - a patchwork of brightly painted Cape Dutch and Cape Georgian houses where you'll find the best street food in town, from salomie (a curry roti wrap) to the region's famous milk tarts and koeksister desserts.
Back at the Waterfront, the effortlessly polished One & Only Cape Town is the place to stay. As soon as I step through its doors, I'm staggered by the epic Table Mountain views framed within a vast glass wall behind the central bar.
The hotel seamlessly blends with the waterfront itself with a wide, clear canal winding through its centre, upon which fitness-minded locals punt their paddleboards and swim in the clean water. There's also a spa and a tranquil pool fringed with striped loungers, where the peace is shattered only by a family of otters coming to drink.
The rooms are similarly impressive, awash with soft textures, a putty palette and expansive mountain views. You don't even need to leave the building to enjoy Cape Town's finest delights. The on-site Nobu restaurant showcases the world-famous Japanese- Peruvian fusion of Michelin-starred master chef Nobu Matsuhisa.
The hotel also hosts a wine festival each February where the country's most exciting and experimental winemakers congregate to reveal their latest products, while head sommelier Luvo Ntezo is heralded among the best in the world.
Cape Town boasts countless picturesque places at which to gobble up stellar views along with your supper. During my stay I ogle yachts gently bobbing at the quay while shucking Inverroche amber oysters at Harbour House on the waterfront. I also soak up 180-degree ocean views while nibbling on braaibroodjies - the far superior South African equivalent of a grilled cheese sandwich - at Salt & Sage in Bantry Bay.
Lastly, I grin at the resident African penguin colony at Boulders Beach near Simon's Town while salted caramel ice cream from The Beach Hut streams stickily down my wrist.
Finding great food in Cape Town is hardly a surprise, but I am far more taken aback to stumble upon diamonds. Shimansky is one of South Africa's most esteemed jewellers, sourcing ethically mined diamonds with a 100 per cent conflict-free guarantee. I have a chance to don a boilersuit to handle and polish a teeny tiny diamond myself, and stroll around the museum and showroom at the ClockTower precinct to marvel at the gems in their cases, learn how they are cut and graded and uncover the intriguing history of the gleaming stones.
Think of Franschhoek as the Cotswolds of the Western Cape: chocolate-box pretty, filled with boutique producers and wellheeled mini-breakers, and surrounded by exquisite natural scenery.
Just under an hour's drive from Cape Town, it makes the ideal pairing for stays in the city - a place to slow down and soak up the centuries-old vineyards, wildflower meadows and Cape Dutch architecture.
Franschhoek translates as French Corner, commemorating the Huguenot refugees granted land here in the 17th Century as they fled persecution in France. It is also the smaller, slightly-more-refined sister of Stellenbosch, the Cape's other well-known wine region.
The elegant Mont Rochelle, owned by Sir Richard Branson, is one of the finest places to stay here. With 26 rooms across three chic buildings, it's set on a hill overlooking the charming town and was built as a farmhouse in the 1800s.
When I arrive, the Cape Doctor - the term locals give the province's strong winds - is in full force, sending the bright agapanthus swaying and ruffling the fur of the farm's floppy resident cat, Blom.
The spot is nothing short of idyllic, and there is a lot of fun to be had in these parts, particularly in the shape of the historic Wine Tram which wends its way through the willow trees and vineyards, stopping at wine farms for leisurely tasting sessions.
In the 1800s, this line ran meat and fresh produce to all the farms in the area. Now it's possible to visit six in a day, but we make it to just two. Most impressive is the Grande Provence Heritage Wine Estate, voted one of the top 100 vineyards in the world.
There's a fine-dining restaurant where we tuck into Franschhoek trout and sous vide lamb, discerningly sampling their exquisite GP MCC Brut, Angels Tears rosé and cabernet sauvignon as we go.
Back at Mont Rochelle, head winemaker Michael Langenhoven explains how everything on the farm is hand-picked, with 15,000 tons of grapes a week being used to create their semillon, chardonnay, cabernet sauvignon and syrah. The juice is already fermenting for the sparkling wine that they intend to produce next year.
As we drain our glasses, the moon emerges - a clean polished plate that appears to balance perfectly on the mountaintop.
We take it as our cue to move inside for tofu gnocchi and devilish chocolate torte at the cosy Country Kitchen restaurant.
We raise another glass to these winelands and the farmers who first plied their trade here hundreds of years ago.
First published in the Mail on Sunday - March 2023
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements