What 1392 customers think of DialAFlight customer service

Everything went according to plan especially arriving back to terminal 5 Heathrow and connecting at same terminal

Due to family issues, we had to change our homebound flight. Calvin was excellent in getting this done quickly and sympathetically, also going the extra mile by doing our seat reservations. An excellent service.

Excellent customer service from Jackson, he is a real asset

Keep up the good work.

Scott and his team at DialAFlight delivered once again.

Super and efficient service right from the start. Would 100 % recommend.

Very helpful staff, would have no hesitation in using them again

Duncan was honestly amazing throughout the process, even when I thought I might miss my flight. I’ve never taken Qatar Airways but I’m so happy it was recommenced.

We were kept well informed and Hudson was a great help.

It was a pleasure dealing with DialAflight - efficient and friendly service

Same old, same old, perfect service from the DialAFlight team. 5* quality service, very competitive prices, regular updates on any changes to bookings, final check before flying/holiday to see if all the ducks are in a row.

Excellent service from Lloyd which made our holiday all the more enjoyable. All the arrangements went very well. Keep up the good service.

Great team. Brilliant

My greatest thanks for getting me on flights at short notice and getting me back home again.

Service was great. Very impressed with KLM. New businesses lounges at Schiphol were also very good.

Service from DialAFlight was excellent, we had to change our plans several times due illness and DiallAFlight support was fantastic..

So reasuring for us to know that your help during the recent BA strike was invaluable.

Great team at DialAFlight.

Virgin let us down. Delayed 24 hrs on return in Joburg. Their communication was awful and nobody knew what was happening, least of all the Virgin staff. At 3am we were taken to a hotel and flew out on the night flight.

Another example of excellent service.

Great service and peace of mind. Will use again in the future.

I'd recommend Kenya Airways to anyone

South Africa airport security needed email from me with passport photo to let daughter travel with my wife without me.

I enjoyed the upgrade to Premiem Economy as a more comfortable journey and shall seriously consider travellìng at that price next time.

Any issues I had were with the airline and once you were made aware your advisers took it upon themselves to fix it. I couldn’t be happier with the service I received and I will be using you in the future!!

Emirates business class continues to disappoint

Everything went really well.Thank you.

Everything was great. Just not very impressed with British Airways. Prefer to fly with Virgin.

A very professional company with seemingly well versed and educated staff. Really consultative without the usual drama

Spencer and Matthew really helpful. I couldn't print boarding cards so they did these for me and scanned them to me. Your staff are brilliant - really helpful and nothing too much trouble.

Spectacular scenery

Great escape to the Cape

The city's buzzing like never before – even the penguins have a spring in their step, says Mark Palmer

When the French astronomer Abbe Louis de la Caille made it to the top of Table Mountain in 1750, he observed no fewer than 10,000 stars and was so impressed that he named a whole constellation (Mons Mensae) after this iconic slab of stone.

Today, you're likely to see almost as many tourists coming and going on the cable car or huffing and puffing on foot. But that's no excuse not to join them – because once you get there the crowds become insignificant in such an exhilarating setting.

Cable car to the top of Table Mountain

We had allocated 45 minutes to wander about on the massive plateau, but it soon became almost two hours – and still, like Moses, we were reluctant to come down from the mountain.

There's so much to do up there. You can hike, picnic, study the rock rabbits (hyraxes), admire the spiky plants that thrive with little in the way of soil, practise yoga, grow tipsy on the champagne air and even abseil down it if you dare. And, of course, you can survey the scene from every angle: oceans to the left, oceans to the right, beaches down below, cloudless skies up above, Cape Point somewhere in the distance.

I was last here 21 years ago, a few months before the first democratic elections were held – and the transformation is astonishing.

The waterfront, buzzing with shops and restaurants, is a little too California for me, but it's one of the city's great success stories. By comparison, the town centre is still sleepy during the day and has largely avoided a full chi-chi makeover. When our guide said we were off to the bus terminal not far from the impressive old City Hall building, it was a case of following on trust.

After dark, head to lively Long Street, home to the Mother City's party scene

Our reward was an introduction to a chef called David, one of several who run kitchens housed in cramped wooden shacks. Lunch here is ten times cheaper than on the waterfront and, somehow, ten times more atmospheric.

But perhaps our best meal was at trendy Test Kitchen, presided over by Luke Dale-Roberts, probably South Africa's most celebrated chef. We stayed 30 minutes out of town for our first two nights, at Steenberg Farm in Constantia, the oldest vineyard (1682).

The whole place – its lush golf course, excellent bistro (wine tastings aplenty), intimate spa, manor house and colonial-style rooms – exudes charm and calm. Cape Town is a bubble compared with the rest of the country – and locals of every creed and colour seem to know that.

I detected no smugness, no sense of entitlement. Rather, an acute awareness that this is a work in progress. And just as the physical backdrop plays such a huge part here, so too does the political backdrop.

I couldn’t find anyone with a good word to say about President Jacob Zuma. Some think he could be gone within 12 months, despite his term officially having almost four more years to run.

Visiting a country that remains on a political knife-edge is exhilarating – and I was very much struck by how Nelson Mandela still has such a powerful influence; always will. His presence is everywhere: on street names, on billboards and, crucially, within the hearts of all South Africans.

Bright future: The colourful Bo Kaap district is worth a visit

We made the pilgrimage to Robben Island, where he spent 18 of his 27 years in captivity, joining a tour led by a fellow former inmate. It could be so much more interesting than it is, but if you've never done it, you must.

Visiting the penguins at Boulders Beach in Simon's Town is a good idea, too. Then head back to the city via the False Bay villages of Kalk Bay (lunch at Harbour House was sensational and we loved the ramshackle shops), St James and Muizenburg, the latter described as the St Tropez of Cape Town, which may or may not be a compliment.

Fascinating nature: Watch the penguins interacting on Boulders Beach

The swimming is colder on the west side of the Cape, but the views better. We stayed at the fabulous Cape View Clifton, which opened two years ago and has only seven rooms, all facing the ocean, all whites and greys, with soulful art and comforts of every kind.

It's a glorious spot high above the beach, with Camps Bay round the corner. A beach house that feels more like a home than hotel. You help yourself to drinks and jot it down; guests wander about in the kitchen chatting to the cheerful staff; no one wears shoes.
The sunset on our last night was the colour of the rosé swishing about in our huge wine glasses. We drank deeply on both counts, painfully aware that the morning would bring a hangover made worse by the thought of flying home.

Why our customers love us

Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.

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