What 1369 customers think of DialAFlight customer service

I enjoyed the upgrade to Premiem Economy as a more comfortable journey and shall seriously consider travellìng at that price next time.

Any issues I had were with the airline and once you were made aware your advisers took it upon themselves to fix it. I couldn’t be happier with the service I received and I will be using you in the future!!

Emirates business class continues to disappoint

Everything went really well.Thank you.

Everything was great. Just not very impressed with British Airways. Prefer to fly with Virgin.

A very professional company with seemingly well versed and educated staff. Really consultative without the usual drama

Spencer and Matthew really helpful. I couldn't print boarding cards so they did these for me and scanned them to me. Your staff are brilliant - really helpful and nothing too much trouble.

Always get good service from DialAFlight

Great team.

Very helpful once again. All went smoothly

The food on the return flight was abysmal considering being in premium economy.

Scott was amazing. Have already recommended him to a friend for flights to SA and Zimbabwe

Only slight issue with online check in but one call to DialAFlight and issue was sorted very quickly

Very efficient service. Friendly and helpful.

Excellent as usual. Thank you Matthew and team.

Always a great service with an extra personal touch!

Great team!

DialAFlight never lets me down, always my first choice when it comes to booking airline tickets and holidays.

Toby and his team were excellent. We will use your services again.

All arrangements went to plan - well done!

Everyone I spoke to was courteous and accommodating. Thank you all very much.

Karl and Ryan top notch

Pleased with DialAFlight services, but my return flight was delayed and diverted to another airport..

Flights were perfect and significantly better than BA.

Colin is amazing - really professional, helpful and knowledgeable

Flight was superb, service was friendly, everything was as promised.

Both journeys were fine, except the Addis Ababa to London leg was spoilt by an Ethiopian lady who thought that she had a right to sleep in my seat whilst I was waiting in the toilet queue!

Another great trip and many thanks to Morgan for her help and knowledge.

Great prices and a reliable service

Excellent seating organised. Disabled assistance arranged.

Spectacular scenery

Great escape to the Cape

The city's buzzing like never before – even the penguins have a spring in their step, says Mark Palmer

When the French astronomer Abbe Louis de la Caille made it to the top of Table Mountain in 1750, he observed no fewer than 10,000 stars and was so impressed that he named a whole constellation (Mons Mensae) after this iconic slab of stone.

Today, you're likely to see almost as many tourists coming and going on the cable car or huffing and puffing on foot. But that's no excuse not to join them – because once you get there the crowds become insignificant in such an exhilarating setting.

Cable car to the top of Table Mountain

We had allocated 45 minutes to wander about on the massive plateau, but it soon became almost two hours – and still, like Moses, we were reluctant to come down from the mountain.

There's so much to do up there. You can hike, picnic, study the rock rabbits (hyraxes), admire the spiky plants that thrive with little in the way of soil, practise yoga, grow tipsy on the champagne air and even abseil down it if you dare. And, of course, you can survey the scene from every angle: oceans to the left, oceans to the right, beaches down below, cloudless skies up above, Cape Point somewhere in the distance.

I was last here 21 years ago, a few months before the first democratic elections were held – and the transformation is astonishing.

The waterfront, buzzing with shops and restaurants, is a little too California for me, but it's one of the city's great success stories. By comparison, the town centre is still sleepy during the day and has largely avoided a full chi-chi makeover. When our guide said we were off to the bus terminal not far from the impressive old City Hall building, it was a case of following on trust.

After dark, head to lively Long Street, home to the Mother City's party scene

Our reward was an introduction to a chef called David, one of several who run kitchens housed in cramped wooden shacks. Lunch here is ten times cheaper than on the waterfront and, somehow, ten times more atmospheric.

But perhaps our best meal was at trendy Test Kitchen, presided over by Luke Dale-Roberts, probably South Africa's most celebrated chef. We stayed 30 minutes out of town for our first two nights, at Steenberg Farm in Constantia, the oldest vineyard (1682).

The whole place – its lush golf course, excellent bistro (wine tastings aplenty), intimate spa, manor house and colonial-style rooms – exudes charm and calm. Cape Town is a bubble compared with the rest of the country – and locals of every creed and colour seem to know that.

I detected no smugness, no sense of entitlement. Rather, an acute awareness that this is a work in progress. And just as the physical backdrop plays such a huge part here, so too does the political backdrop.

I couldn’t find anyone with a good word to say about President Jacob Zuma. Some think he could be gone within 12 months, despite his term officially having almost four more years to run.

Visiting a country that remains on a political knife-edge is exhilarating – and I was very much struck by how Nelson Mandela still has such a powerful influence; always will. His presence is everywhere: on street names, on billboards and, crucially, within the hearts of all South Africans.

Bright future: The colourful Bo Kaap district is worth a visit

We made the pilgrimage to Robben Island, where he spent 18 of his 27 years in captivity, joining a tour led by a fellow former inmate. It could be so much more interesting than it is, but if you've never done it, you must.

Visiting the penguins at Boulders Beach in Simon's Town is a good idea, too. Then head back to the city via the False Bay villages of Kalk Bay (lunch at Harbour House was sensational and we loved the ramshackle shops), St James and Muizenburg, the latter described as the St Tropez of Cape Town, which may or may not be a compliment.

Fascinating nature: Watch the penguins interacting on Boulders Beach

The swimming is colder on the west side of the Cape, but the views better. We stayed at the fabulous Cape View Clifton, which opened two years ago and has only seven rooms, all facing the ocean, all whites and greys, with soulful art and comforts of every kind.

It's a glorious spot high above the beach, with Camps Bay round the corner. A beach house that feels more like a home than hotel. You help yourself to drinks and jot it down; guests wander about in the kitchen chatting to the cheerful staff; no one wears shoes.
The sunset on our last night was the colour of the rosé swishing about in our huge wine glasses. We drank deeply on both counts, painfully aware that the morning would bring a hangover made worse by the thought of flying home.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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