Whenever I rang my call was answered promptly and my request was dealt with efficiently. Twice I rang from South Africa about a problem, once out of hours, and again someone answered promptly, and dealt with my question courteously. It is so helpful to have someone answer the phone without having to go through a long procedure before speaking to a human voice.
Everything perfect. Reassuring staff. Always quick response on telephone.
I was going to choose KLM for my flight to Cape Town but Matthew Price recommended Qatar and I'm so glad he did. The service throughout was far superior and the whole process from booking the flights to answering any queries was handled efficiently and always in a friendly manner.
Great service from Dale. Everything went according to schedule and an amazing first trip to South Africa. Definitely be booking again for the next adventure.
I would avoid terminal 5 at Heathrow in the future if at all possible
We use DialAFlight all the time. I sometimes look at what’s available and let them have the details which always seem to get pretty much around the same price even if it’s a bit more expensive. In the past we’ve come to learn when things go wrong DialAFlight were indispensable in sorting everything out to get us back home. Even in the early hours of the morning.
The hotel had to contact the transfer company to find out what time we were to be picked up. Scott had contacted them for timings for the transfer to Ivory Tree. Communication could be much better.
Great flying premier class with you. Very comfortable and crew very friendly. Thank you for suggesting it.
Very impressed with Turkish airline as recommended by you. Everything worked perfectly both ways
Our return flight connection at Heathrow for Manchester was very tight, and we would possibly have missed the flight if it hadn't been delayed because of the time taken to get through security checks. Otherwise very happy with service provided
Always excellent service
I really appreciate the very quick response to any questions - even when abroad. A very professional and reassuring service.
Advised that Kenya Airways business class from Nairobi to Cape Town (7 hour flight) would have a flat bed. A little disappointing however as this was mainly day time it didn't matter too much.
Thanks to Sebastian and team who always tirelessly dealt with my difficulties in a polite and efficient manner. I will never consider using anyone but DialAFlight.
Very good. Kylie was very helpful. Thank you for excellent service
There were minor issues with Virgin on the return flight and they are aware of my concerns. There were no issues with the DialAFlight arrangements
The best company I have dealt with to organise my flights.
Everything went perfectly. Flights and car hire all worked well. Can’t praise the staff enough for the excellent service they give every time.
Everything so easy with Claire helping us all the way
Always an immediate response. Very impressive.
Larry was amazing and I am looking forward to booking the next trip.
Another excellent trip organised by Kieran at DialAFlight. Great customer service, great insight and always competing on price. He just takes the hard work out of booking a trip,
My experience re this trip justifies the reason why I have dealt with your company over many years.
We will certainly use you again
Car was the only problem. A mid sized SUV was minute, with a boot that took only one large suitcase. When 4 people are travelling together they need a large car with a big boot. To be fair you may not have known there were 4 of us but the car would have been small even for 2 people.
I deal with Stacey Rayner and she is very professional and friendly
I can always count on Danny's team when I have a problem or need advice.
Thank you team for your usual efficiency and attentiveness
Thank you to the staff at DialAFlight for always making our holiday experience so very pleasant and stress free
Dylan was helpful and courteous throughout and helped make my trip a success.
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