Your calls always answered within 5 rings.
Hotel in Athens not really a 5 star, but it was fine. Dreams - too many young kids and not much for teenagers
DialAFlight is fine but BA is not….expensive and has almost sunk to the level of Ryanair. BA needs to up its game and reduce its prices. It is not what it was
British Airways getting worse by the minute but this is not your fault!
Dominic and team were excellent, as always
Curtis was very patient and helpful
Flight home affected by the IT glitch last Friday - not your fault.
Really grateful for all the prompt assistance when needed - thank you Charlie and team!
Brilliant flights, hotel and transfer. Great. All smooth!
You did well but the airline didn't!
Munich airport a nightmare - not enough staff at immigration, fortunately had hand luggage. Terminal Two was torn up and had to go back to One for immigration and security. Very little air conditioning on one of the hottest weekends of the year. Just chaos. This for your info. Otherwise a great trip.
Some muddles but we have both learned from them.
Stevi Bourke found us an incredible family holiday which we will never forget and are so grateful for! We gave her our requirements and she quickly found us the perfect holiday for us and our two little ones. Thank you so so much!
Another well organised trip by Lucy. So easy to book - they listen to your needs and come back with the results, but more importantly are happy for last minute changes and adapt accordingly. We have booked another holiday with them already. Thanks team
DialAFlight agents are the best, Larry Anglin in particular in finding the best deal and options. On this occasion there was global disruption to flights and DialAFlight made sure I was informed of the situation by calling and sending an email. One can rely on DialAFlight for an excellent service.
Great trip, as usual
Cameron Bleasdale provided perfect support, assisting us in creating a fabulous Tuscany travel experience, 10/10. We'll be back for our next adventure
It is so nice to speak to a real person promptly, without holding and selecting multiple options, particularly when the service is also excellent. Many thanks to Abbie Magbagbeola who booked our accommodation and flights. I have recommended her at every opportunity.
The Dubrovnik plan by Christian was excellent and the hotel selected was outstanding. There is the hotel and residence. We were in residence 8 and we would recommend that it is essential to have a sea view as the courtyards are rather unkept. Once again your planning and assistance was superb.
Thank you to Edward Scudder for all his help and advice. We had a great trip.
All good. 5 stars
Always a first-rate service from DialAFlight and we feel as though we're in safe hands. We will continue to recommend you to all our friends. Just answering the phone as you do is most refreshing.
As usual first class service from Matthew.
All staff friendly and very helpful. Whatever your query they have the answer. I love the pre-flight phone call to check everything is fine
Great help and advice from Helen and the team.
Many thanks Tony
Tank you Jordan and Jensen
Top marks again
Thank you for your service, really caring
Wonderful service. Thank you so much
Always good service from you guys. Will use again later this year
As we were waiting for our flight to the Maldives to be called, I started to have a few serious doubts about my sanity. Here I was, heading halfway round the world with three youngsters who find it absolutely impossible to stay still for even a minute.
What's more, we were flying to an island that I feared might be just too small for a whole week's stay.
We'd heard that Kandima Maldives - on part of the Dhaalu Atoll - was different from the usual five-star luxury honeymoon spots. It is billed as a four-star lifestyle resort - on a lush tropical island with a large natural lagoon - and what particularly attracted us was the promise of an exhaustive list of activities for both adults and children.
Still, this, our first foreign beach holiday in 12 years, was a bit of a gamble. But we got off to a very good start. Before the flip-flops had even come out of our suitcases, Sarah, 11, discovered that at 4pm they turn on the water at Kandiland, a kids' club which has a large wet play area. And parents can have peace of mind by knowing that the Kids' Club here is supervised by a multilingual team of fully qualified child carers.
After getting soaked and bouncing on the trampoline for a while, she scanned the Kandiland itinerary and signed up for candy-floss making, Maldivian drumming, rock painting, an art class and mocktail mixing.
George, 17, was itching to go on a jet ski, but when he declared it was the only activity he would try, my heart sank - because my husband Gavin and I had set our hearts on mojitos by the pool.
However, all was not lost. George discovered Burn, Kandima's fully equipped air-conditioned gym - he's sports-mad and cannot waver from his intense training schedule, so this was a real godsend.
He also joined us on a sunset fishing trip, landed a red snapper and ate it for lunch the next day.
I worried about the food on offer before we left the UK, as our children are fussy eaters. We always argue about where to eat and there would plainly be no McDonald's, Starbucks or Burger King available at Kandima.
We were on an all-inclusive package, which included all meals in the resort's self-serve Flavour restaurant - and fortunately the choice on offer there was immense.
They had everything from a full English breakfast through to curries, freshly griddled fish and a dizzying array of salads. In fact, Sarah and her 15-year-old sister Alice were both so inspired by the food at Kandima that they were only too happy to sign up for a pizza-making class. We also had high tea in the Deli - known as K Tea.
There are a number of other restaurants and bars including Azure, which has a chic beach house atmosphere and provides casual dining by day and elegant Mediterranean dishes by night.
Sea Dragon has excellent authentic Chinese cuisine, served family-style. To end the evening in some style, with exotic cocktails, there is the ultra cool Forbidden Bar where DJs are in action late into the night.
For perfect steaks, fresh fish and incredible sunset views, Smoked restaurant was the place. Guests dine al fresco here, and the food is prepared barbecue style.
The temperatures in the Maldives tend to hover around 28–30°C (82–86°F). We liked to stick to the shaded areas, of which there were plenty to be found, until about 3pm. Thankfully, our Sky Studio with interconnecting rooms was blissfully air-conditioned. It was also spotlessly clean, modern and had a vast bathroom. Best of all, it had a balcony, complete with a swing seat, overlooking the Indian Ocean.
Of course, no parent needs me to tell them that a holiday with the kids is never really a total break, but our trip can only be described as a huge success.
George, Alice and Sarah were happily exhausted at the end of each day and us adults even found that we could manage to grab the odd siesta.
For all of us, Kandima turned out to be exactly the right mix of paradise and practicality.
First published in the Mail on Sunday - August 2018
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